Bom espaço na aeronave e fácil embarque. Porém houve atraso no voo e demora na comunicação do número do gate (cheguei muito mais cedo do que o necessário no aeroporto). Zero entretenimento on the plane.
Tive duas bagagens extraviadas. A funcionária da TAP no balcão anterior ao embarque confirmou que minhas bagagens chegariam ao destino correto.
O atendimento da classe executiva deixou a desejar. Faltou atenção. Atendimento displicente. Fiquei decepcionado para o valor que foi pago na tarifa.
o voo foi cancelado por causa da covid-19. ainda me devem o dinheiro da viagem num total aproximado de 2000 €
As bagagens foram extraviadas e a TAP a 72 hrs e ainda não foi resolvido
Agente de checkin extremamente rude e ainda obrigou a despachar mala de mão com a desculpa que era grande sendo que estava cheio de passageiro com malas iguais ou maiores no embarque. Os voos sempre atrasam pela desorganização no embarque. A comida é horrível, já comi melhor em hospital. Paguei pela economy extra pra ter espaço a mais e mal se consegue usar um tablet em voo de tão apertado se o passageiro da frente reclinar o assento. Tem companhia low cost muito melhor e não cobram um valor abusivo na tarifa. Não recomendo nunca a TAP.
Poltronas desconfortáveis. Janta ruim.
O embarque foi demorado e o portão no aeroporto era pequeno para a quantidade de passageiros. As cadeiras poderiam ser mais conformáveis.
Conforto nos assentos poderia melhorar.
a comida estava gostosa, diferente do que vinha sendo...
Atraso significativo, mais de uma hora. Não é servida qualquer refeição a bordo, apenas oferecem uma miniatura de chocolate.
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Prós: "Boarded fast"
Contras: "Hours of flight"
Contras: "Easy checkin, friendly staff, nice quick flight"
Prós: "Mesmo no check-in não é possível escolher os assentos sem pagar tarifa.Solicitamos refeição para criança e especial sem lactose para um adulto, contudo não foram entregues no aeronave. No desembarque no destino final não foi entregue o carrinho de bebe que entregamos no portão de embarque. Somente dois dias depois. Isso causou muitos transtornos."
Contras: "Opção de poder escolher assento fazendo check-in antecipado.Maior clareza para a solicitação de refeições especiais. Maior cuidado com itens entregues no portão de embarque, como carrinhos de bebe."
Prós: "usb Power"
Contras: "The seat padding needs to be improved."
Prós: "Price"
Contras: "Use jet bridge instead of bus gate"
Contras: "We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat."
Contras: "Grab business class upgrade offer - worth every penny."
Contras: "Melhorar o embarque, muito desorganizado"
Contras: "Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time."
Contras: "Nothing, it was better than most other airlines"
Prós: "A simpatia dos comissários. Atenção aos passageiros e conforto"
Contras: "O cardápio"
Contras: "The early morning fight was delayed, and I appreciated that TAP notified me ahead of time. However, TAP did not communicate that despite the 2 hour delay, we were required to be at the airport checkin as if the flight was never delayed - and agent dismissed us as late. Only begging got us on flight."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Contras: "O voo foi cancelado por atraso. Fui encaminhado à Madri direto de Lisboa com um atraso de quase 2 horas"
Prós: "The crew was good. The plane was clean. The snacks provided were good."
Contras: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."
Contras: "Not over selling the flight and making passengers stay over night. I would have loved to be home as planned"
Prós: "A tela era grande e com touch bom"
Contras: "Banheiro. Estava com a trava quebrada e sem água de torneira."
Prós: "Preco"
Contras: "Assento muito apertado"
Prós: "A good airline- I will use them again!"
Prós: "Espaço"
Contras: "Embarque em Lisboa"
Contras: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."
Contras: "Pouca experiência da tripulação"
Contras: "Avião velho Tela para filmes pequena e sem nitidez"
Contras: "As cadeiras não reclinavam em um voo de 2:15h"
Prós: "super friendly crew. attentive and cordial"
Contras: "wine only, no other alcohol"
Prós: "Pontualidade"
Contras: "Extraviaram nossas bagagens!"
Prós: "A comida era boa."
Contras: "A qualidade do pãozinho servido precisa melhorar."
Prós: "nada excepcional, mas tudo certo."
Contras: "faltou entretenimento de bordo"
Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."
Prós: "A tripulação é extremamente educada e o avião super confortável"
Contras: "Não foi oferecido nem água durante o vôo"
Prós: "Pontualidade"
Contras: "Nada de mau a apontar"
Prós: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
Contras: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."
Prós: "Movies and friendly crew"
Contras: "Food was not good Too much meat"
Prós: "Não houve contratempos"
Contras: "Nada"
Prós: "chegar a horas"
Contras: "comida"
Está como uma Ryanair com valores de companhia lowcost. Cadeiras não reclinam, serviço de bordo é pago… Mas os valores de passagem permanecem altos.
Still requiring masks, we are just tired of being obligated to do things. Seats don’t bend.
Já fiz uma avaliação e ao enviar pediram pra fazer de novo. Lá vai. Vou copiar dessa vez. No voo de Mahakesh pra São Paulo a tribulação e especialmente o 👩✈️ piloto foi muito boa e educada . Mas na de São Paulo para Mahakesh pareciam mulheres todas com tpm, muito grosseiras. De Mahakesh pra São Paulo a minha tela não funcionava pra nada. Nem para instruções da tripulação, nem para filme. Não foi legal. Me incomodou tbm a mesquinhez na hora de servir sucos e cafés - só um pouquinho em cada xícara. Não é por seguranças porque dava para observar como serviam na Business Class. Parecia uma coisa muito relacionava . Nunca passei tanta sede em avião . Enfim, foi a passagem mais barata que encontrei, mas na dúvida se o aborrecimento compensou .
Minha tela de vídeo não funcionava nem pra as instruções da tribulação , imagine para filmes. Me incomoda muito a mesquinhez na hora de servir - sucos e café são servidos só a metade da xícara. Ficam mal humorados se pedimos água junto com a bebida escolhida Essa tripulação específica de Mahakesh pra São Paulo foi muito gentil, muito boa . A tripulação de São Paulo para Mahakesh foi um horror. Pareciam todas com TPM. Foi a passagem mais barata, mas me deu arrependimento de ter ido por essa companhia .
O voo foi atrasado por 2 vezes, uma vez por motivos técnicos do avião e a segunda por atrasos na chegada da equipe de bordo
Un vuelo de 4 horas sin ninguna opción de entretenimiento, sin WiFi me parece muy pobre para una aerolínea como Iberia.
Fantástico piloto!!!’ Apesar do ciclone tivemos uma aterragem exemplar!!!!!
Péssimo Ter que validar documentos uma No checkin e no embarque atrasou o voo em uma hora Comida péssima Banheiro nojento sem Limpeza Péssima experiência
Loved the CRJ1000. Quiet and quite confortable.
Prós: "Lounge closed - last to board for business"
Contras: "Food and Service in Business Class"
Prós: "The flight happened and no incidents on the flight."
Contras: "Was actually RyanAir. Won't be flying them again. The checkin experience was a nightmare. Only had three very long lines. My line closed when I was almost to the front. When I did talk to someone found out I needed to have my passport validated by another Ryanair person and would have to leave the line. The person checking me in couldn't validate my passport, Really?? At every other airline the checkin person validates your passport."
Contras: "A refeição servida é horrível, um verdadeiro lixo e uma total falta de respeito. Trata-se de uma porção de arroz branco, com molho de tomate e um hambúrguer. Tudo com uma péssima aparência e sabor. A comida foi requentada várias vezes. Além disso quando se abre refeição, fica a impressão de que sacudiram o recipiente (ou abriram e fecharam mais de uma vez), pois você não consegue abrir sem ficar com a mão toda engordorada. Ao tentar substituir a refeição, as pessoas da Iberia não te atendem prontamente e quando isso ocorre, informam que a outra opção não tem mais. Um prêmio para a Iberia de como tratar mal seus passageiros, não respeitando inclusive a saúde dos mesmos, servindo uma comida pouco saudável. Ao pedir um vinho branco, as pessoas da Iberia, informam que não tem. Depois você verifica que tem, ou seja, a pessoa da Iberia não falou da verdade. Resumindo, uma total falta de respeito. A pior alimentação servida em toda minha vida. Além da péssima educação da tripulação da Iberia. Eles estão treinados apenas para fazer o serviço operacional, quando surge algum problema, é uma grande decepção."
Prós: "The crew was very friendly and welcoming"
Contras: "The boarding process was pretty terrible and disorganized"
Prós: "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Contras: "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."
Prós: "A quick, quiet and relaxing flight - no stress at all. The flight was uneventful. My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily."
Contras: "The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)"
Contras: "Aeronave velha e tripulação não muito simpática!"
Contras: "O voo atrasou muito, ninguém deu satisfação sobre o motivo. As últimas cadeiras da aeronave ficaram com o resto do jantar, sem opção de escolha. Não deram água, e quando deram foi meio copo."
Contras: "Poderiam não ter perdido minha mala"
Contras: "Poderiam não ter perdido minha mala."
Contras: "Espaço na classe econômica"
Contras: "Não apanhei o voo."
Contras: "Não apanhei o voo."
Prós: "Do piloto,decolagem e pouso muito tranquilo!"
Contras: "Café da manhã poderia ter sido melhor!"
Prós: "Atendimento no check in."
Prós: "Tudo"
Contras: "Nada"
Prós: "Tudo"
Contras: "Tudo"
Prós: "Nothing"
Contras: "Péssimo atendimento"
Prós: "overall good flight"
Contras: "the shuttle from trn to mad and vice versa is always always late if not canceled! it must be improved for sure. airnostrum offers really poor service!"
Prós: "It was IBERIA Flight: -Seating was good--very nice reclining seats. -Flight left and arrived on time.."
Contras: "It was IBERIA Flight: -Video remote did not work well and the touch screen did not work well. -There was no vegetarian option for food--and food was not that good. -There was a check in for Business class but then for actual boarding there was only 1 line and it took almost 30 minutes to Board and we waited in long line. -Maybe the crew did not understand English so well. Thank you for listening."
Prós: "Loved the staff. As far as my experience flying Iberia for the first time is concerned, the the staff was very attentive and courteous. The food was not bad either as it was pretty good and included many beverage options. Would like to see how they do for flights lasting longer than 8 hours. Mine was only about 5 and a half hours from Madrid to Tel Aviv."
Prós: "Service"
Contras: "Too many people and little space to move"
Prós: "Excellent flight, timely"
Prós: "Tenía reservado uno y de repente desaprecio"
Contras: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."
Prós: "Nothing"
Contras: "Delays an chaos"
Prós: "The flight was short and smooth."
Contras: "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."
Prós: "Wine and ham in Spain."
Contras: "I went jfk to mallorca through Madrid. Upon arrival to Madrid the passport control was 2hrs so we and a lot of other people missed connections. At the Iberia counter we were put on the next flight out to mallorca, that seemed to be no problem (FYI bags will be late and you may too since iBeria ‘must’ keep thee on time global record) , other than our bags came a day later. UPON arriving 20 days later for our return trip they said our return trip was cancelled because of a ‘no show’ on our original inbound trip. They said they had no proof we were on the next flight and asked for our Receipts to prove it. Said we had to buy new tickets, after 2 hrs, crying, yelling and most of Iberia telling us there was nothing they could do (told us to call BA since they were the co share for them) we finally got a high enough supervisor and they put us on the return flights. I’m sure we would have had to buy new tix if the flights were full. Have been overseas many times and this never happened. Will not use a 3rd party online ticket agency again- will go direct to airline, and not Iberia."
Contras: "Nem água serviram. Entendo que era um voo curto, mas nem água? Poltronas que não inclinam... sentei separado do meu acompanhante..."
Contras: "Os comissários eram um pouco antipaticos, falavam muito rápido e sem se importar se entendiamos ou não o que era dito."
Contras: "Atraso de quase uma hora"
Prós: "O atendimento e o serviço no geral foram bons mas precisa melhorar no processo de embarque, na comida servida a bordo e no conforto interno da aeronave."
Contras: "Nosso vôo inicial foi em Zagreb e lá não nos deram o cartão de embarque do próximo trecho que seria de Madrid a São Paulo. Chegando no aeroporto de Madrid, precisamos ficar numa fila enorme para passar na imigração, depois em outra fila bem demorada para pegar o cartão de embarque e novamente uma fila imensa para outra imigração na hora de embarcar de noite para São Paulo. Não entendi porque não deram os dois cartões de embarque lá em Zagreb, como todas as companhias aéreas fazem. Mais de uma hora antes do embarque, recebi um e-mail da Iberia, achei ótimo. Dizia que já havia iniciado o embarque. Corremos para o portão e lá chegando havia uma fila imensa de passageiros já posicionados para embarcar. Não havia indicação visível de qual fila nós deveríamos entrar. Depois de muito perguntar, e de entrar na fila errada, consegui achar a minha fila. Ficaram todos os passageiros ali em pé, esperando mais de 40 minutos para iniciar o embarque. Terrível. Só posso elogiar os atendentes no sentido de fazerem as pessoas que estavam em fila errada a irem para o final da fila deles, mas não culpo as pessoas por estarem na fila errada pois eu mesmo demorei muito para entender onde deveria me posicionar. Se o embarque só começa no horário marcado, não entendi porque fazer todos ficarem de pé mais de 40 minutos na fila. Eu mesma deixei de ver as lojas do free shop por achar que estava muito atrasada. A comida era bem básica e o café da manhã fraco. Os comissários demoram muito para recolher o lixo e ficamos esperando com a mesa aberta um tempão. Enfim... precisa melhorar em alguns aspectos."
Prós: "The Iberia crew person named Ms. TENORIO was excellent. As an American with disabilities, I felt safe, protected and assisted throughout the flight with my various requests and needs. The rest of the crew was also .efficient and pleasant. Finnair&Iberia are tops."
Contras: "Logan Airport in Boston, Terminal E was so upsetting. There was NOBODY to help me. I arrived early because I am disabled. There should be somebody there at all times. Very distressing-=- me in a wheel chaiir with 2 suitcases and ZERO assistance. I felt helpless and sad."
Prós: "The flight was on time."
Contras: "The plane was in bad shape, dirty and the seats were very worn out. There was no entertainment."
Contras: "The plane was too cold. It doesn't matter they give you a blanket it's uncomfortable and a waste of energy"
Prós: "O voo atrasou mais de uma hora por falha mecânica. No resto foi tudo bem."
Contras: "Atraso"
Prós: "Pontualidade e rapidez no atendimento."
Contras: "Não consegui dormir muito e cheguei quebrada."
Prós: "Horário cumprido."
Contras: "-"
Prós: "Tripulação atenciosa"
Contras: "Saiu atrasado, me fez perder o voo para São Paulo"
Prós: "Conforto e entretenimento"
Contras: "Tivemos atraso no primeiro voo de Dublin para Madrid, da própria companhia Iberia. Quanto chegamos em última chamada no portão de embarque de Madri para São Paulo, descobrimos que nossos assentos haviam sido vendidos."
Prós: "I liked my flight to Mallorca with BA"
Contras: "I didn’t like trip from Mallorca to SFO via Iberia."
A falta de organização no embarque, à falta de preparo dos funcionários no embarque e no voo, minha filha pediu uma lasanha durante o voo e precisei por duas vezes chamar porque esqueceram os talheres, a lasanha esfriou. O senhor de idade que pediu água para os remédios e se estressou no final pela demora e o pedido ainda assim demorou a ser atendido. Fora o atraso de mais de uma hora
É ridículo viajarem duas pessoas e cada uma ficar em lugares opostos na aeronave.
Tudo normal, não vejo a necessidade de de fazer um novo checkpoint quando não se tem malas de porão.
O voo foi ok mas atrasou quase 1 hora. Pelo menos a tripulação nos manteve informados sobre o motivo do atraso e previsão de decolagem.
O voo atrasou uma hora e não houve compensação pelo facto. Fizeram o embarque meia hora antes e ficamos em pé à espera em fila em cima uns dos outros A tripulação de bordo apenas se preocupa em vender Pedi para por por uma garrafa de plastico no inicio do voo, a assistente mandou me esperar e some recolheu a mesma no fim do vending todo As janelas estavam imundas Enfim, uma companhia a não utilizar novamente
Comprei os bilhetes pelo site kiwi. Não entregaram os bilhetes pelo email. A ryanair criou dificuldades para emitir no aeroporto. As poltronas são muito apertadas. Sou alto. Foi um sofrimento a viagem. Ryanair nunca mais
Delay nearly 2 hours, they know what they doing ,because if it was 2h delay they have to pay us. But luckily 1h48 min lol. Disrespect with clients
Como não consegui fazer o check in online no telemóvel tive que fazer no aeroporto e pagar mais de 100euros por isso! Gostaria de saber se isso é legal. Porque li que comprando através de outra operadora não deveriam ter cobrado
Boa tarde . Infelizmente aconteceu nos um incidente e enganamo -nos no aeroporto . Chegamos ao aeroporto as 20h , o nosso voo seria as 21:30 . Por meia hora de atraso não nos foi permitido fazer o check in nos balcões e tivemos que pagar 55 por pessoa . E de facto lamentável , não há necessidade de manterem trabalhadores vossos nos balcões se para além de pagarmos o voo ainda temos que pagar mais 55€ para nós fazerem o check in quando ainda falta 1h e 30h pra o nosso voo partir ! Uma companhia como a ryanair peca muito por este tipo de atitudes . Não volto a viajar com a ryanair .
Paguei embarque prioritário Ponta Delgada - Lisboa e nada foi prioritário, o voo atrasou e depois foi tudo ao molho e fé em Deus...
Contras: "Correu tudo normalmente"
Prós: "Nothing really stood out"
Contras: "Rude air hostess who was ignoring us in particularli where I was nearly fainting"
Prós: "O voo em si foi ótimo. O trajeto e comissários tranquilos"
Contras: "Teve atraso e troca de gate antes do voo. Então a poderia seguir com mais pontualidade. E um atrativo seria um agrado aos passageiros. Como um petisco e suco , por exemplo! No mais. Tudo correu bem!"
Prós: "Flight was on time"
Contras: "Boarding should have been smoother."
Prós: "De nada nunca mais viajo c essa empresa, cheguei c 3 horas de antecedência no aeroporto e me fizeram pagar uma taxa de 55 euros absurdo, na volta atrasou muito, pessoas maleducadas"
Prós: "De tudo, tripulação Portuguesa super simpática"
Contras: "Tudo estava bem, sem reparos a fazer"
Prós: "Tripulação prestativa e simpática."
Contras: "Voo atrasou mais de 40 minutos."
Prós: "Crew/ fast flight"
Contras: "Nothing"
Contras: "Instruções de embarque mais clara entre prioritário / não prioritário."
Prós: "Some of the staff were nice"
Contras: "Flight was delayed four hours, and while that happens sometimes, what really upset me was the compete lack of help and competence from the staff. It seemed to me nobody knew what to do or what was going on. I tried to talk to three different desks and the cabin crew and nobody could help at all."
Contras: "O aeroporto. Tudo muito longe."
Prós: "The flight was excellent, crew very friendly and available."
Contras: "At the time of boarding the person who was checking the boarding pass was extremely thick checking the luggage, I think the app should explain better about the purchase of luggage (which sizes include the purchase)."
Contras: "Priority line...."
Prós: "Amazing crew"
Contras: "It would be nice if the back of the chair was reclining"
Contras: "Desde a organização das informações para realização do Check-in até o atendimento durante o voo, a empresa deixa muito a desejar. Principalmente no quesito bagagem. Prestem muita atenção, pois eles não informam adequadamente sobre o despacho de bagagem, fazendo com que você desembolse valores absurdos no aeroporto."
Prós: "The price of the flight"
Contras: "1 hour late departure"
Prós: "A experiência no embarque foi PÉSSIMA, com a companhia RYANAIR, rnão desejo relatar nada do que tenha gostado."
Contras: "A companhia RYANAIR, não deixa claro a política de bagagens e na hora do embarque cobra por valores não informados antecipadamente."
Contras: "Não há nada de comida que a empresa oferece de cortesia."
Prós: "A educação dos tripulantes."
Prós: "Cheap"
Contras: "They didn’t turn the cabin lights off on a 11 pm flight!"
Contras: "One hour late departure insufficient information Had to be bussed to plane negating any value for paying for priority Parked off stand at Birmingham had to use steps from plane and into terminal wife has arthritis and can’t carry bags I had to carry two bags down steps unable to use handrail really quite dangerous no apology re delay"
Prós: "Seats were roomy. Staff were friendly"
Contras: "50euro per bag for check in! Very delayed departure. More money to sit next to spouse and more money to have one carry on bag-- which was for medications."
Prós: "Quick and efficient staff."
Contras: "Whole. Families split up , inc young children, one group of ten spread all round the plan. Just two of us me row 27 better half row 8 ! Only Jet 2 do this too to punish you for not paying to sit together."
Prós: "Liverpool airport, flight"
Contras: "Service from ground staff in Palma Being charged twice for our bags. Paid £200 for 2 bags instead of £100. Will never fly Ryan air again."
Contras: "20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters."
Contras: "Ficamos mais 30 min trançados numa mini sala de embarque, os passageiros no voo pareciam estar num ônibus (gritavam, ficavam de pé o tempo todo, num voo de 55 min) e a tripulacao nada fez para melhorar isso."
Contras: "30 min Delay - boarding 1 hour day on the tarmac before take off 30 min Delay - disembarking 2hr delay - getting our bags off Zero information throughout"
Prós: "Nothing"
Contras: "How rude the crew members were and unhelpful."
Contras: "We are senior travelers and were unable to check in early due to tecnology issues. So we we went to the airport early. We arrived a half hour before the check in deadline ended. There were not enough agents at the booth and we waited and waited. By the time we finally got service we were past the two hour deadline, and we were charged an additional 220 euros. This was not due to an error on our part. We want afull refund. If we donnot receive some sort of satisfaction, rest assured we will never fly your airline again. Nor will we recommend it."
Contras: "Landing was shockingly scary, staff not so friendly, seats were dirty"
Contras: "Não me deixaram embarcar com a mala, alegando que ela estava fora do padrão. A mesma situação aconteceu com outras pessoas. Uma funcionária ficava na fila avaliando as malas que, segundo ela, tinham de ir para o porão. Ocorre que dentre todas as pessoas, fui a única a ser cobrada pelo despacho da mala. Pessoas com malas maiores do que a minha embarcaram sem multa. Além disso, a companhia parece um mercado à ceu aberto. Até loteria é vendida."
Prós: "Nada"
Contras: "Tudo ruim"
Prós: "Food was hot and tasty."
Contras: "Near 2 hour delay."
Contras: "The airline app did not enable us to download our boarding passes as non-EU citizens and the check-in desk refused to issue paper boarding passes. We had to wait to the last minute at the gate for the agent to write up a boarding pass by hand. Ridiculous."
Prós: "A vista das cordilheiras congeladas"
Contras: "As cadeiras poderiam ser um pouco mais espaçadoas para quem tem mais de 1,80."
Contras: "I paid for business and there were no TVs or any entertainments from Portugal to Boston on Airbus 321. The seats barely reclined so basically I was charged for business and got a premium economy seat. They do not have a business section, never flying with them again."
Prós: "Crew did the best they could"
Contras: "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"
Prós: "Clean plane and friendly crew. Excellent landing."
Contras: "No entertainment system. SATA internet did not work"
Prós: "Very nice crew. Appreciate the meal and service good flight"
Contras: "Made us ship our carry on bags which we didn’t appreciate ! Even boarding early ! Did not being packed in busses then made to wait both at terminal and plane for long periods !"
Prós: "Scam"
Contras: "Do not exit anymore"
Prós: "Tight seats, but freee wine makes up for it!"
Contras: "They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible"
Prós: "Nice crew"
Contras: "No entertainment. Or difficult to access."
Contras: "My brain new luggage was very badly damaged"
Prós: "Flight crew was very nice."
Contras: "Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well."
Contras: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."
Contras: "Expect major delays ."
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "All the expectations are met: on time, professional staff, average comfort, ok food."
Contras: "Rowdy older passengers"
Prós: "very friendly airline...thank you."
Prós: "The crew were very kind very professional"
Contras: "No entertainment at all"
Prós: "Nice crew, good food and free wine."
Contras: "Flight was delayed and they charge extra for seating next to each other."
Prós: "NONE"
Contras: "Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers."
Prós: "Everything was on time. Good flight."
Contras: "My seat was broken and would not stay in upright position. They took too long to serve dinner."
Prós: "Flight staff was professional, vegan meal was decent, good leg room"
Contras: "Seats were fairly hard and uncomfortable for a long flight"
Prós: "Everything was smooth and comfortable."
Contras: "There is no in- flight entertainment."
Contras: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Contras: "Airline was 2 hours late and missed our connection which made us miss our first port for our cruise we then had to make other arrangements while the airline did nothing to help. I would NEVER FLY with them again."
Contras: "It was seven hours delay. What do you think about that?"
Prós: "Quick Easy check in, great flight and staff!"
Prós: "Crew members were O.K."
Contras: "- There are no more direct flights into Terceira (coming from the U.S.A.) which is ridiculous!!! - Both flights were delayed. The one from Boston to São Miguel was delayed 4 hours. The flight from São Miguel to Terceira was delayed in 30 minutes. - As if the delay wasn't enough, we had to return to gate as the plane prepared for takeoff because of technical problems. SATA (Azorean Airlines) international planes are too old..."
Prós: "The crew were PHENOMENAL going out of their way to ensure the needs of the passengers were met - truly the backbone of Azores Airlines. The seats on the Airbus 330 were relatively comfortable with decent pitch and extendable headrests."
Contras: "Boarding was delayed twice for a little over an hour total - limited time to make transfer in ponta delgada."
Contras: "Way too warm, uncomfortable seats, no entertainment"
Prós: "Nothing-will never fly this airline again"
Contras: "Noghjng"
Prós: "Not much"
Contras: "Never had such an uncomfortable flight! The temperature at my seat was far too hot- I and others were sweating constantly. Also I am 6' 3" but wouldn't recommend anyone over 6' fly this airline, at least not in the normal economy seats- I've never had the experience of being unable to move my legs due to the seat in front."
Contras: "Long delay, no apologies, uncomfortable all around"
Contras: "They sold me a flight jknowing it was delayed by more than 13 hours"
Prós: "Crew was very good"
Contras: "Check-in process was unusually slow and the flight took off 30 minutes late."
Contras: "DELAYS, BAD CUSTOMER SERVICE, NO ACCOUNTABILITY."
Contras: "Long delay not on time"
Prós: "The flight was delayed for 2 hours. The movie was horrible. No ones speakers worked. Serive was fine"
Prós: "Smooth ride. The pilot communicated well. Food/drinks were good. Airline stewards were polite."
Contras: "The boarding process was disorganized"
Prós: "everithing is good"
Prós: "Spacious"
Contras: "Delayed 4 times without explanation. No option to select vegetarian meal at time of ticket purchase or check in. Boarding is a free for all. No order, just a mass of people funneling in to get through the gate. Then had to get on a shuttle bus to the plane... which took us to the wrong plane. Boarding the plane is also a free for all. The disorganization must have at least doubled the required boarding time."
Contras: "Flight was cancelled"
Prós: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Contras: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Prós: "Food was good. Full dinner and breakfast"
Contras: "Made us get off the plane in Azores but would not let us in to shops and cafe. Meal not served till 11pm. Seats very narrow."
Prós: "Very very very budget. Old aircraft, poor service, overall negative experience."
Contras: "The seats were very cramped, small and poor. The staff was unresponsive. The lights were on all night (red eye!) and the meal service was unnecessary (12 midnight?!)."
Contras: "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."
Prós: "The flight left on time, flight attendants were friendly, some options on the TV (better than none)"
Contras: "Not much offered on the TV entertainment systems. The food was pretty bad. Otherwise the flight was fine."
Prós: "serves wine for free."
Contras: "No entertainment, seats are extremely small and uncomfortable."
Prós: "Doss improved from first experience but still mediocre; staff friendly overall"
Contras: "Late departure, affecting connecting flight"
Prós: "Crew was great!"
Contras: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"
Prós: "Flight was on time. Staff was courteous."
Contras: "Food was average. No entertainment."