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Prós: "Seats were comfortable"
Contras: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"

Prós: "The crew was very nice."
Contras: "The seats had such little cushion that it made the flight extremely uncomfortable."

Prós: "Crew was top"
Contras: "45 min delay , shame ..... always the same problem with Frankfurt airport..."

Prós: "Nothing"
Contras: "Had to pay the $259.00 to get another flight because my name wasn’t on the flight had to be on the phone for a hour and 28 minutes just to get my name on a flight after I paid over $900.00 on my round trip flight this was an awful experience and did not and will not book any flight ever with these airlines or the company representing them as VAYAMA"

Contras: "On time"

Prós: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Contras: "More snacks maybe lackerli"

Contras: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"

Prós: "Baggage out fast Separate bus for 1st and business"
Contras: "Cabin was cold Seat not as comfortable as other business classes"

Prós: "A nice crew n my seat next to me was empty so I can sleep well..."
Contras: "Maybe give every passenger a bottle of water..."

Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"

Prós: "Responsive excellent crew."
Contras: "Long waits to get to the bathroom. Plane dated."

Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"

Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."

Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."

Prós: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"

Prós: "Same as above"
Contras: "SAME AS ABOVE"

Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"

Prós: "I like service, plane..."
Contras: "I have anot her flight with the same airlines. I haven't took my ticket at the same time but since it's same airlines they should be able to connect my flights. I have to go borders and took my luggage and then I checked in again. This is waste of time"

Prós: "The crew were great and boarding went very smoothly."
Contras: "After such a smooth boarding we found we had to sit on the tarmac for an hour because of congestion at Zurich."

Prós: "Food service is adequate."
Contras: "Standard complaint, but economy seats are way to squeezed in!"

Prós: "The service and the crew were fine"
Contras: "Seats are too small and terribly uncomfortable on such long flights."

Prós: "Nice self boarding"
Contras: "No big screen to communicate priority to boarding since I am deaf."

Prós: "Though our flight got delayed, we arrived almost on time."
Contras: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."

Prós: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Contras: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."

Prós: "nice chocolate."
Contras: "The tv screen for my seat was semi-broken, and the UI for it was poorly designed or just old. Lufthansa was much better."

Prós: "Even a short flight (1 hr 10 minutes) serves a good sandwich for lunch, drinks, and excellent chocolates to top it off."

Prós: "Stewards are very kind and friendly unlike those in US flights."
Contras: "None."

Prós: "The flight was delayed due to technical problems, and they immediately gave each person 20 Francs towards dinner while in the terminal- which was very nice. The aircraft itself was impeccably clean, even though it had already carried passengers elsewhere earlier in the day. The service was fantastic, and you can never go wrong with free chocolate."

Prós: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Contras: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."

Contras: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."

Prós: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Contras: "All of the above with the exception of crew & food comment."

Contras: "Did not get to make this flight either. Horrible."

Contras: "Seats too small."

Prós: "The staff was excellent and friendly"
Contras: "I didn't enjoy the food"

Prós: "Crew members are very professional and services are good."
Contras: "Very few selections of movies Seat are congested"

Prós: "easy check-in, fast boarding, one of the few airlines still offers free refreshments on board"
Contras: "not sure of where to queue for boarding for many people"

Prós: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Contras: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"

Contras: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."

Prós: "Good product, excellent food, great and attentive service"
Contras: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."

Prós: "Swiss Air was the best airline ever!"

Prós: "Staff is very friendly, courteous and helpful. Food and drink is excellent. I loved the screen showing the location of the plane on the flight path. Watching your own personal movie was great."
Contras: "Economy boarding could be more organized. Seating is very tight. It would be nice to have a little more room."

Prós: "Best entertainment package of Movies/TV/Food available on commercial airlines."

Contras: "I paid for a seat on the aisle with extra leg room. Seat 24D. There was only minimal foot space because of some type of metal box under seat 23D. I don't think that I should had to pay $45 for the extra leg room just to receive cramped foot space."

Contras: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."

Prós: "Nothing"
Contras: "The food was terrible, boarding was chaotic, only ten movies to choose from."

Prós: "Entertainment and food were excellent, and the crew was pleasant and helpful. The small extras were delightful - i.e. warm cloths at the end of the flight! Overall, I think Swiss is a very good airline."
Contras: "On a long flight like this, the seating is still too cramped. We are not large people, and nine hours in those seats is difficult, even with considerate 'neighbors'. The seats are just too close together. This is an airport comment - Deboarding to a bus, then a walk to the train/tram, then security, then another walk to the gate - we barely made our connecting international flight."

Contras: "Chrap food"

Prós: "Chicken with polenta was better than most airplane meals."

Prós: "Nice Aircraft"
Contras: "Unfriendly crew"

Prós: "The crew was great! The seats are never comfortable on economy flights."

Prós: "Comfortable and Clean"

Prós: "Flight attendant warm, courteous and authoritative at same time."
Contras: "Seat hard. Space tight. I am 6’4”"

Prós: "Crew"
Contras: "More direction once crew knew the connecting flight would be lost, especially to minors"

Prós: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"

Prós: "Everything"
Contras: "Nothing"

Prós: "Yes,very helpful"

Contras: "If Lufthansa had not lost my luggage."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Food and Drinks"

Contras: "See problem with the KAYAK reservation above."

Prós: "Great hospitality"
Contras: "Delayed"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "We were treated very well by all staff. Very nice crew"

Contras: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."

Prós: "Everything especially the food and the friendly stewardesses!N"
Contras: "Nothing"

Prós: "Personel went out of their way. Flight wqs comfortable and smooth."
Contras: "I loved the flight to Nurnberg and back to Atlanta, Georgia, USA."

Contras: "Had seat next to 2 big ove weight people so I only could use half of my seat :("

Prós: "We were traveling to cancun, the best part is we picked up our bags just in our final destination."

Prós: "Comfortable seats, good legroom."
Contras: "Slight delay."

Prós: "Comfort and space"
Contras: "Plane was scheduled to depart at 10:30 and didn't leave ground until 11:40, unacceptable."

Prós: "The plane was delayed leaving miami so it arrived late to Munich and I was scared to miss my connecting flight to Berlin but there was somebody waiting for me as well as the other people traveling to Berlin and they walked us through immigration and straight to our flight to Berlin. Thanks for this we didn’t miss our flight. Also this Lufthansa flight Miami- Munich was one of the best planes in terms of cleanliness, comfort and quality."

Prós: "Well in time"
Contras: "We were not offered veg and non veg options. We were only offered a vegetarian meal. A minute later, the gentleman behind us was presented the two options. We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated. The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad."

Prós: "Na"
Contras: "Same"

Contras: "Houve um atraso na saída de Munique."

Contras: "Flight delays,...."

Prós: "Seat comfort, service excellence"
Contras: "Quite outdated movies on entertainment system"

Prós: "SEAT COMFORT CREW ALL AROUND BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"

Prós: "I liked the food - especially vegetarian options."
Contras: "There was very limited vegetarian food available, should have been amply available. The crew was running around to get more veg meals."

Prós: "Houve atrasos mas saídas"

Prós: "They waited for those who were running late due to a previous flight delay. The crew was super friendly and there was great movie suggestions."
Contras: "There was a lot of turbulance which made a lot of the passengers sick. I think also that they collected the headphones too early like 45 mins/1 hour too early before landing. Also landing felt like it was the longest landing in my life."

Prós: "I love the comfort and the space in the airplane"

Prós: "Perfect"

Prós: "Everything else."
Contras: "Boarding was chaotic."

Prós: "If you can afford to fly business class, it is definitely worth the extra money. The flight, the crew, the comfort we're superb!"

Prós: "my favorite airline"

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."

Prós: "Flight was fine."

Prós: "Service!!"

Prós: "Food was good and flight was as scheduled with no changes."
Contras: "The Lufthansa folks at the terminal gate while boarding weren't friendly n approachable."

Prós: "Food/drink choices and portions were very generous on our long haul flight . Efficient boarding. Lots of entertainment options as well."

Contras: "Uncomfortable seats, cramped legroom, and a screaming toddler for several hours nearby."

Prós: "I arrived safely."
Contras: "Staff was rude at the terminals and a lot of frowning faces on the plane. My seat was constantly bumped by crew with no acknowledgement. The boarding was confusing and disorganized to the point the boarding agent was not sure which gate handled which group ( they use 2 for these big planes)and kept calling out the wrong information. Passengers could not believe it. Tight seats for an overseas flight."

Prós: "Friendliness of the crew."
Contras: "It seemed like the seats were even smaller than usual... less legroom! Very tight fit and I'm pretty thin but 6'2'."

Prós: "The staff on my flight were the most friendly crew I have ever had on a flight. They were enjoyable to interact with and went out of their way to help guests. I also appreciate that they wake you up if you are asleep while meals are being passed out; I have missed meals on planes before which is not a great experience on a 12 hour flight."
Contras: "The only negative aspect about the flight were that the seats were a little uncomfortable. There weren't any foot pedals to lift your legs and the seats were extremely close together which was uncomfortable on such a long flight."

Prós: "Absence of food"
Contras: "In flight service"

Contras: "Bigger seats the new ones are way to narrow"

Contras: "All of the less than good, obvious!"

Contras: "Information on arrival time was not correct"

Contras: "Everything was OK"

Prós: "very nice crew"
Contras: "my bagfage was lost"

Contras: "KLM crew exceed our expectations"

Prós: "Friendly crew"
Contras: "Can’t think of anything"

Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Prós: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contras: "If I knew how to recline my seat earlier. I did try several times"

Prós: "Overall KLM experience is good"
Contras: "Food quality was mediocre for a business class flight."

Contras: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Prós: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Contras: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Prós: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Contras: "tough to sit on a plane for 9.5 hours"

Prós: "Good comfortable seat with extra leg room. Pleasant crew."

Contras: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Prós: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Prós: "Everything was clean and well organized."
Contras: "The flight was delayed 1 1/2 hours."

Prós: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Contras: "Flight was cancelled."

Prós: "Everything is top notch for an airline company."
Contras: "Nothing.... I enjoyed every moment of the flight."

Prós: "Great"
Contras: "Great"

Prós: "Premium economy service was good."
Contras: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Prós: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Contras: "Nothing"

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Prós: "Good information and helpfil boarding."
Contras: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Contras: "Please Endeavour to put the expiration date on the food served in the flight."

Prós: "On time"

Prós: "Consistently high standards"
Contras: "Nothing"

Prós: "My bagage broke"
Contras: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Prós: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Prós: "on time, and with snow"

Contras: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Contras: "Dutch sub titels would be nice."

Contras: "I don’t like the limited choice of drinks on these short KLM flights."

Contras: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Prós: "The sandwiches were simple yet just the right touch, on all four flights."

Contras: "suitcase didn't turn up, although connection was quite tight"

Contras: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Contras: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Contras: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

Prós: "Crew service"
Contras: "Flight delayed."

Prós: "The staff was fast and curteous."
Contras: "There is not anything to complain about besides the usual discomfort of travel."

Prós: "Speed, crew, and reliability."
Contras: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Prós: "Friendliest economy class service I've ever encountered."

Prós: "Very good flight, excellent service and good food."

Prós: "The service, entertainment, food, the crew, the aircraft were excellent."
Contras: "They put us in a Transavia plane."