Bagagens extraviadas. Fiquei sem terno que vestir. Atraso de três horas. Perdi a conexão. Dificuldade em resolver administrativamente.
horários da Tap tem de ser cumpridos, atrasou o voo para londres e o voo a vinda de londres!
Comissário não era muito simpático, ao contrário do voo de ida, quando a comissária era super solicita,. Quanto ao pão do café da manhã gelado, o que não é muito legal pra quem está acabando de acordar, no mais estava bom!
Poltronas pequenas e espaço entre poltronas bem reduzido.
Agente de checkin extremamente rude e ainda obrigou a despachar mala de mão com a desculpa que era grande sendo que estava cheio de passageiro com malas iguais ou maiores no embarque. Os voos sempre atrasam pela desorganização no embarque. A comida é horrível, já comi melhor em hospital. Paguei pela economy extra pra ter espaço a mais e mal se consegue usar um tablet em voo de tão apertado se o passageiro da frente reclinar o assento. Tem companhia low cost muito melhor e não cobram um valor abusivo na tarifa. Não recomendo nunca a TAP.
Poltronas desconfortáveis. Janta ruim.
Conforto nos assentos poderia melhorar.
Você não consegue resolver nada com o call center
Atraso significativo, mais de uma hora. Não é servida qualquer refeição a bordo, apenas oferecem uma miniatura de chocolate.
além do absurdo do primeiro trecho que NÃO houve nenhuma distinção entre classe econômica e classe executiva e SEM lounge no aeroporto no aeroporto de New Yourk o lounge fechou as 18h ... é um verdadeiro absurdo pagar cerca de U$ 6 mil dólares e ser tratado como quem comprou classe econômica ... nunca mais vou viajar com TAP ...
Funcionários prestativos, bons filmes pra ver, boa comida também. A decolagem atrasou um pouco por conta da chuva, o que não foi culpa da companhia.
Um pouco mais de organização na hora do embarque
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Prós: "Tripulação, aeronave, conforto"
Contras: "Atendimento telefônico da TAP; sinalização no aeroporto em Lisboa."
Prós: "Conforto, Aeronave, Tripulação."
Contras: "Atendimento telefônico da TAP; Sinalização no aeroporto em Lisboa."
Prós: "Comida ok. Embarque ótimo."
Contras: "Muito apertado. Algumas turbulências e tripulação não muito simpática."
Prós: "Clear communication about delays and boarding, comfortable seats, great service."
Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"
Contras: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."
Prós: "Price. Service and food offered in the plane"
Contras: "The boarding process: everyone crowds into the line without regard of the grouping."
Contras: "We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray"
Prós: "Very happy with the service and seat comfort. Thank you"
Prós: "Voo confortável e bom entretenimento"
Contras: "Tirando um brasileiro que era comissário no voo, a equipe é muito mal humorada. Mesmo para o padrão de europeu."
Contras: "O voo partiu com um atraso superior a 1 hora"
Prós: "Voo atrasou muito"
Contras: "Dedam lanche por conta do atraso"
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Contras: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."
Contras: "Assento muito apertado"
Contras: "Assento mais apertado do que eu já usei em outra cias para voos longos"
Contras: "Avoid Lisbon airport and TAP Air Portugal at all costs. A 1 hour connection at the inefficient Lisbon airport resulted in a 9HOUR DELAY. MISERABLE. Air Portugal didn’t allow adequate connection time."
Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"
Contras: "Not missing our connecting flight because if flight / airport delays."
Prós: "on time, food was good"
Contras: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."
Contras: "Pouca experiência da tripulação"
Contras: "Ontem tripulação pouco experiênte"
Contras: "Avião velho Tela para filmes pequena e sem nitidez"
Contras: "Houve um atraso de 2h. Meu assento não foi o mesmo que eu havia marcado. Um pouco enrolado na hora do embarque. Mas apesar de tudo isso, achei o comandante e a tripulação excelentes!"
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Prós: "Serviço excelente"
Prós: "De nada"
Contras: "Tripulação rude Sem água nos banheiros Vários itens do menu sequer foram oferecidos"
Contras: "Largas colas en el control de pasaporte, en el control de seguridad y vuelo retrasado casi 2 horas"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Prós: "Movies and friendly crew"
Contras: "Food was not good Too much meat"
Contras: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."
Prós: "Não houve contratempos"
Prós: "chegar a horas"
Prós: "Foi organizado"
Contras: "Refeição foi trivial."
I booked and paid for my original flight with E-Dreams. Also made seat selections. Got an email a few days later saying my return flight had be cancelled?? Called E-Dreams and they said it was the airline that cancelled (Sato)? Told to rebook the return flight myself? Cost was double the original flight and was booking me on the same flight as I originally booked?? Called back, the agent agreed to cancel my flight to the Azores and AGREED to a full REFUND. The agent advised me to re-book the flight on my own. Did so and ended up with the EXACT same flights as originally booked?? Have only received a PARTIAL REFUND. Still out approximately $300 dollars?? Is this a SCAM. How do I get the remaining REFUND?? Regards, Brett Parry
Prós: "Crew did the best they could"
Contras: "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"
Prós: "No complaints about the crew"
Contras: "The in air entertainment didn’t work and the flight was 2 hours delayed."
Prós: "The crew was great. Service was good."
Contras: "Seat comfort and entertainment options."
Prós: "The crew was great very attentive to everyone's needs and helping to see that our disembark went well. Great job and a great flight. We all got home safe."
Contras: "I didn't like the fact that we lost one day in the Azores was supposed to arrive on Saturday morning instead we arrived Sunday after one a.m. and again we were delayed one hour."
Prós: "I loved the fact that our meals, drinks and seat allocation was included in the price. The staff at Azores air was excellent. The flight crew was friendly and it was a smooth flight that took off and landed on time."
Contras: "I bought the ticket through lastminute.com everything I had sent to me said I was on a TAP flight. It was a shared flight and I actually had to check in with Azores Air. This caused me a lot of stress as when I called lastminute.com to find out what was going on as TAP didn’t have a flight leaving to my destination it was only after several minutes of conveying there was no Tap flight that the customer service rep said oh you are to check in with Azores Air."
Prós: "Left and arrived on time. Friendly crew."
Contras: "No entertainment...could only watch the map showing our flight's progress."
Prós: "Flight crew was very nice."
Contras: "Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well."
Contras: "Expect major delays ."
Prós: "The food was a pleasant surprise, and was a lot!"
Contras: "Boarded 1/2 hr late, note to self; don’t try to help stack the plates to assist the flight crew. Stewardess fussed at my GF for stacking the plates together neatly. She was only trying to help. Stewardess was rude, stating “ no no, not like that, this is cafeteria style” we didn’t get the memo. Anyway, hurt feelings report will be filed accordingly!"
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "The crew were very kind very professional"
Contras: "No entertainment at all"
Prós: "The airline crew/staff was FAR MORE SUPPORTIVE than I have experienced in more than a dozen top ranked airlines. In particular, there was a crew member named GONCALO RODRIGUES, who seemed to have led every other member to perform at their best, by his model of service toward the passengers (customers). Such a staff can/must be utilized for training purposes and be rewarded in order to follow the concept of continuous improvement and stay abreast with leading airlines..."
Contras: "There are a few points that need to bee taken into serious consideration - for instance - like as below: 1. More choice of meals on board... There was ONLY PORK containing meal served during the flight and nothing else was available, which came as one big surprise. 2. My Baggage did not get boarded... and had to waste a great deal of time... The misplaced baggage staff member at the Toronto airport need more training toward customers' satisfaction. 3. More choice for on-board entertainment"
Prós: "Everything was on time. Good flight."
Contras: "My seat was broken and would not stay in upright position. They took too long to serve dinner."
Contras: "We missed the plane from Boston to Denver but it turn out good. We were tired anyway."
Contras: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Prós: "Crew was pleasant and helpful"
Contras: "Seats were very tight and uncomfortable."
Contras: "I think the through flight through Portugal should have been more transparent. Myself and many others did not know about this flight until arriving at the airport. Regarding entertainment, there was no movie or anything like this for the long flight."
Contras: "The flight was delayed as usual. First class was very mediocre. There was no inflight movie, tv or music. First class doesn't feel like a first class flight."
Prós: "Everything was smooth and comfortable"
Contras: "There is no in- flight entertainment."
Prós: "Everything was smooth and comfortable."
Contras: "There is no in- flight entertainment."
Prós: "I liked that they served a meal, was definitely more spacious seating and leg space, the crew was very helpful."
Contras: "I didn't like that when we arrived in Azores we were quarinitined to a space that could only be entered or left by passing Through security. So there were no bathrooms in the waiting area. I was randomly patted down along with a very small child and around half the other passengers. All they offered was water in the waiting machine. After all the waiting, we reboarded the same plane. They did not explain well what was going on."
Prós: "I guess I liked that my flight was only delayed for 1 day rather than 3-4 like other people!"
Contras: "We arrived at Logan airport to find a mass of people waiting to check in for the flight. Turns out, Azores Airlines flights had been being cancelled all week and many people had been stranded in Boston (and likewise in the Azores) for days. The local news was even filming a story about the mess while we were there. The monitors above the check in desks did not have any information and there didn't really appear to be a line. No employees were around to explain what was going on. Eventually an announcement was made that our flight was cancelled and to come back the next day. Still no info on the monitors at the airline desks or on the main airport arrivals and departures board, which continued to show the flight as on time the duration of our time at the airport. I had the app on my phone which also showed the flight as being on time. After the cancellation announcement people stayed in line to get hotel vouchers, but since my husband and I live in Boston we weren't sure if there was another part of the process to get new tickets issued or something. After waiting a long time in which the line never moved I was eventually able to check in with an employee who said we didn't need to do anything, just come back tomorrow. When we got home we were able to catch the news broadcast mentioned earlier in which passengers from the earlier flights were explaining how they kept being told to come back to the airport day after day and nothing happened, so I wasn't reassured! The next day we arrived at Logan and things started out smoothly. We were able to check in and get through security. The flight got delayed a few times after that. Boarding was a mess. People started lining up. While we waited, we noticed people at the gate desk in line. It turned out to be people getting reimbursed for their taxis. There was no announcement made and I think this delayed things further since they didn't start this until boarding was starting despite having had hours to do this prior! After people were already lined up to board it was announced that they would board by "sequence number" on the ticket so we stepped out of line only to have them not check numbers at all. In the end we took off about 26 hours after we were supposed to. The flight itself was a sort of charter flight, the airline basically rented a plane and crew to get us over to the Azores. However, we did take the Azores Airline flight back so I know the food would have been mediocre and there wouldn't be in seat entertainment. I would love to return to the Azores but I'm not sure I would unless Azores Airlines steps up their game! Definitely get trip interruption insurance! We were thankfully able to get reimbursed for accommodations and rental car missed days."
Prós: "Honestly, they had the best plane food I've had in a while. Flight very comfortable and uneventful, they even gave us blankets and pillows."
Prós: "crew was nice and attentive. food wasn't too bad. seats were of decent size."
Contras: "very outdated- no inflight entertainment. interior felt old and used so slightly uncomfortable."
Contras: "Airline was 2 hours late and missed our connection which made us miss our first port for our cruise we then had to make other arrangements while the airline did nothing to help. I would NEVER FLY with them again."
Contras: "It was seven hours delay. What do you think about that?"
Prós: "Crew members were O.K."
Contras: "- There are no more direct flights into Terceira (coming from the U.S.A.) which is ridiculous!!! - Both flights were delayed. The one from Boston to São Miguel was delayed 4 hours. The flight from São Miguel to Terceira was delayed in 30 minutes. - As if the delay wasn't enough, we had to return to gate as the plane prepared for takeoff because of technical problems. SATA (Azorean Airlines) international planes are too old..."
Prós: "We read several bad reviews of Azores Airlines but our flight over to the islands and back to Boston was smooth riding and on time if not early. Our three interisland flights were also easy and on time, staff great."
Prós: "Another AWESOME crew doing everything they can to assure passenger satisfaction!!"
Contras: "CRAMPED and miserable - smallest pitch in the air in the airbus 310! Cabin felt overpressurized and extremely loud."
Prós: "Mostly lovely crew"
Contras: "2 hours on tarmac before taking off, no water or bathrooms then, 1/2 hour on tarmac when landed, when plane reeked of gas. Woman in front of me had chair armrest fall off"
Prós: "The crew on the plane were pleasant and helpful. We landed safely."
Contras: "- The one hour delay from Boston to Delgada one week earlier - The FOUR hour delay from Delgada on 6/21/17 - The personnel at the airport were not very helpful in communicating why the flight was late, nor what the accurate time for the next flight would occur - The fact that NO ONE apologized for this tremendous inconvenience until we landed in Boston and ONE flight attendant said "sorry for the delay"...... - The fact that there was NO attempt to make this delay right...... - Unfortunately, your online presence is horrible and will get worse because of this. Eight hours of actual round-trip flight time should not have to come with 5 hours of delays! Especially since it was perfect weather throughout! Very very disappointed in the entire trip."
Prós: "The flight was on time!"
Contras: "Seating is ridiculously tight!"
Prós: "The plane seemed mostly empty, so I had a row of seats to myself, but the armrests didn't really go up all the way, so I couldn't lay down. The crew overall seemed attentive. Look, the plane departed and arrived more or less on time, which is all I really care about. All of the creature comforts people complain about pale in comparison to the miracle of mass transportation by airplane for a good price."
Contras: "The boarding process was rough. We were kept waiting in a hot bus until the plane was ready for at least twenty minutes. The entertainment was shoddy, an Ice Age sequel on a small screen several rows away with terrible sound quality."
Contras: "They cancelled the flight a couple hours before ltake off, then changed the flight number and took off with all the people they bumped from the day before. What a scam, told us it was "operational issues'""
Contras: "Both times I have flown this airline it was late--the first time 13 hours without any explanations and constant promises of it just being a few more hours, the second flight was 2 hours. In the airport in Portugal, they transport you by bus to the airplane and make you sit on the crowded bus at least 30-45 minutes. Then it takes another hour to load the plane. This is an 8 plus hour flight--they have the same 4 movies both directions."
Contras: "Didn't make it since the first flight was delayed for over 4 hours. Virgin did not help us with rebooking. Waiting on refund. No word yet. Very angry."
Prós: "Had two seats to myself. Hot breakfast."
Contras: "The airport in Lisbon was terrible. Got bussed 20 minutes to get to terminal and had to wait 2 hours in line to get through passport line. Could not find my bag, finally found it in a heap to the side. My friend traveling Air Canada had no trouble same day same time."
Prós: "Very very very budget. Old aircraft, poor service, overall negative experience."
Contras: "The seats were very cramped, small and poor. The staff was unresponsive. The lights were on all night (red eye!) and the meal service was unnecessary (12 midnight?!)."
Prós: "Nothing. We didn't take this flight because of the SATA airline strike which left us stuck in Ponta Felgada for 2 days."
Contras: "We were majorly inconvenienced when finding out our flight was delayed, then cancelled completely, the. It happened again the next day. Lost 2 days of our trip whih were supposed to be in Lisbon. We found a Ryanair flight to Porto just to get to the mainland. What a nightmare. Never flying with Azores/SATA again!!"
Contras: "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."
Prós: "serves wine for free."
Contras: "No entertainment, seats are extremely small and uncomfortable."
Prós: "Our flight left on time and arrived 45 minutes early. The crew was good and the meal served was okay. I think BOS (and Providence in the summer) are the only non-stop flights to the Azores, so that is convenience. Flight cost was fine."
Contras: "Seats are crammed in to the max. Fine if you have extraordinarily short legs. No entertainment. Main cabin screen was off the entire flight."
Prós: "Crew was great!"
Contras: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"
Prós: "Crew was attentive and it was a direct flight"
Contras: "There was very little room in the seats. It was terribly uncomfortable and made worse when the seat in front was declined"
Prós: "Friendly crew, flight was comfortable enough"
Contras: "No entertainment or choice in meals"
Prós: "The crew was friendly and worked hard as a team. Especially the more mature male FA. Was able to get preassigned seats! Counter staff was friendly too. Wine served was good and free."
Contras: "Did not mind that there was no movie etc. We didn't even accept the earphones. The food and Azores cookies were not very good. Be forewarned! LIS airport is not very user friendly. Often had to take and wait for buses to transfer from one area to another and up/down stairs ways. Consider checking your bags!"
Prós: "Really enjoyed this flight. seats were comfortable, crew was friendly. Enjoyed the wine"
Contras: "Only one choice of sandwich which was meat. I am a vegetarian and hoped there was a choice."