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Prós: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"

Prós: "Crew was fantastic"
Contras: "Boarding was delayed by 30 minutes. May have been beyond the crew control."

Prós: "Crew was amazing"

Contras: "2 hour delay and 3 crying babies on a red eye."

Contras: "The boarding organize by group could improve the process"

Contras: "The connection time was too long"

Prós: "Everything"

Contras: "Swiss does not know how to handle their own problems and hurt passengers in the process."

Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"

Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"

Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."

Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."

Prós: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Contras: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."

Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"

Prós: "Service and food were good considering it was "plane food". No delay whatsoever."
Contras: "Black box under the front seat. No room for legs. Seat blocked in lower position, impossible to make it stay in upper position. Entertainment wasn't working good: extremely laggy when it was working ... Seats are way too short. You got the neck support into the upper back ... And I am only 1.80m. Overall, I am done with Swiss until they upgrade their planes. Wifi was 99usd for 220 mo ... what a joke. A 20+yo plane for a such reputated company. There was still the ashtrays inside the restrooms."

Prós: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Contras: "Comfortability , mediocre service."

Prós: "On time. Friendly employees. No issues at all."

Prós: "Everything was good. From the service to the food."

Contras: "I arrived on Thursday, today is saturday and I am still without my luggage."

Prós: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Contras: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"

Prós: "The hospitality & staff were impeccable."

Prós: "Smooth flight"
Contras: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."

Prós: "Prompt and business like"
Contras: "As a business passenger I was told to go to the Avianca lounge this lounge is not Swiss standards the man sitting next to me was in a t shirt and swim shorts I started flying all over since 1952 most in the back so sorry to see such relaxed protocols"

Prós: "Service."
Contras: "Leg room."

Prós: "The flight attendants were attentive, food delicious, movie selection great also."
Contras: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."

Prós: "Food was decent and flight crew friendly."
Contras: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."

Prós: "Nothing because the airplane seats were terribly uncomfortable!"

Prós: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Contras: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."

Prós: "Nice staff"
Contras: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."

Prós: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Contras: "The sound system for movies was distorted."

Prós: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Contras: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."

Prós: "everything, the crew, the journey, the food and the entertainment as well"
Contras: "-"

Prós: "I liked everything.....the food, boarding, comfortable, the crew. It was excellent! Will fly them again."
Contras: "The movies were the same so coming back there was nothing to watch."

Prós: "Food"
Contras: "The seats were too small. No room at all!! Could not rest bcause the passenger behind me was kicking the seat the whole trip. Very very disappointed We also paid money to reserve our seats but then checking in they gave us other seats. This is not how you do business."

Prós: "Muito bom"

Prós: "Excellent flight staff and better than average airplane food."
Contras: "If one is over child height and the uncaring person in front of you slams their seat into full recline, one will be miserable on steroids. Swiss Air will not correct the small free space capacity (both pitch and width) most assuredly. Thus, I now fully appreciate why fellow travelers embrace airplane knee protectors. "Don't leave home without them," especially on Swiss Air (emphasis added) !"

Contras: "Headsets did not work"

Contras: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."

Contras: "The service was terrible.. I asked fora napkin and the stewardess got mad at me. Dinner wasn't good and the breakfast was horrible. Everything cramped in a little box. One cup of coffee with one sugar and one cream. Seats were very tight,no room to move. I have always used Swiss but this was such a bad experience, I will reconsider for next time. I think I paid too much Money for what I got! Heidi M Krakoski"

Prós: "Entertainment was great. Staff and food was good as well"
Contras: "No room for legs"

Prós: "Everything was great while aboard!"
Contras: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."

Prós: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Contras: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."

Prós: "I request tow time for Hindu vegi 1st when I booked and 2nd one day befor my departure with costumer service and they confirm because last tme i flue in outher airline and i had same problem and i hard good things about Swiss air but I was very unhappy and dicipoint in my flight they told me they didn't have eany information for my special .request For my bussness i fly two times a year to India next time lam not suor I will fly with Swiss air"

Prós: "The food and the service"

Prós: "the food was good and i like not having to deal with private screening from tablets."
Contras: "The space between rows are uncomfortably narrow (and I am a short person). It also does not help when the attendants would not want to disturb a sleeping but have no problem allowing us to eat off a tray with our forehead touching the back of the seat in front. This happened to me on the entire journey on Swiss from Miami to Zurich to Cape Town. It is almost a health hazard not being able to move and forget about trying to even use a laptop because when the person in front recline her seat, you have no room to even type (and my laptop was only a 13 inch Mac.) I am a million miler on United and this is one of the most miserable flights that I have taken. I also don't like the fact that we cannot get seat assignments until 23 hours before departure- not even for preferred travelers."

Contras: "On 4/23/2016 I missed connecting flight from Zurich to Zagreb because Miami - Zirich flight delay and horribly slow security in Zurich. To make the issue worse "somebody" (???) automatically deleted ny return ticket portion."

Prós: "Everything. All about my flight was great. Thank you."

Prós: "Crew service"
Contras: "Few seats in boarding area"

Contras: "Boarding was slightly confusing. Calling groups to board was not so organized"

Prós: "Seat was comfortable and the crew was courteous."

Prós: "Very pleasant crew. Very helpful And always smiling"

Prós: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Contras: "Nothing I can think of-10/10"

Prós: "The Airbus was so futuristic. If you can make it more futuristic, even better."
Contras: "I didn't like that I had to put my bag under when there was plenty of room overhead."

Prós: "Movies were good, once in flight it was a smooth ride"
Contras: "Communicate better during the delay"

Prós: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Contras: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."

Prós: "Arrived on time and smooth flight though it was completely full"

Contras: "Nothing. Every thing was great"

Prós: "Nothing"
Contras: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"

Prós: "Very comfortable seating!"
Contras: "The landing was a bit rough. Lol"

Prós: "Staff are adept at dealing with these issues but it is a systemic problem."
Contras: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."

Prós: "Clean plane, quick turnaround"

Contras: "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."

Contras: "A 7+ hour delay!"

Prós: "Not too bad once we got on the plane"
Contras: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"

Prós: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Contras: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."

Prós: "Very nice and courteous crew."
Contras: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."

Prós: "Seats. Service. Timing"

Prós: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."

Contras: "No tv screen"

Prós: "Friendly, efficient"
Contras: "n/a"

Contras: "All went well"

Contras: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"

Prós: "short flight not much to say all was smooth crew was efficent"
Contras: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"

Prós: "They gave me extra pretzels and 2 cans of soda"
Contras: "The seats were awful.. Miniscule"

Prós: "Very professional cabin crew"

Prós: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"

Prós: "Thank God I was able to get a refund"

Prós: "very punctual and nice aircraft"
Contras: "timming of the flight"

Prós: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"

Prós: "Finally got upgraded!"
Contras: "delayed"

Prós: "Entertainment"
Contras: "Flight was delayed"

Prós: "Delta graciously rebooked us on a different flight."
Contras: "Late delayed notification after we reached airport and kept delaying for several hours"

Prós: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Contras: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."

Prós: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Contras: "I don't like flying so there really wasn't anything I liked."

Prós: "Loved the new aircrafts, the flight attendants were friendly and attentive. We landed 40 mins earlier than expected, the captain really sped the whole way and I didn't feel a thing!! The landing didn't even feel as though we were speeding...one of the best flights I've ever had (Jessica England) thank you!"
Contras: "Food options, early morning flights I get you're not going to have real food, but can there be an option to purchase a bagel with cream cheese or croissant, something other than a snack box. I understand the flight is under 3 hours so certain foods aren't available but Delta you upgraded everything else. I enjoy the Tapas box for those that are vegan, kosher, gluten free, etc....PS-the bathrooms are smaller"

Prós: "Exit row seat with no seat in front. Was able to stretch legs."

Prós: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Contras: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."

Prós: "Pretty much nothing"
Contras: "Delta. They just hate their passengers"

Contras: "My bag was damaged when I arrived at Orlando."

Contras: "No electronic check-in; No seat assignment; will be avoiding flying Delta"

Prós: "I got home. That's the highlight. We didn't have any incidents."
Contras: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."

Prós: "Crew was nice"
Contras: "Always a delay with Delta"

Prós: "nothing"
Contras: "I will avoid the airline at all costs"

Contras: "No blanket if you're not 1st class lol. I haven't flew in solo long, idk,i thought they were complimentary lol. & cups of water? What happened to the Shasta's lol."

Contras: "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"

Prós: "Upgraded to first class so had more room, nicer seats. No lines at TSA, had the first gate past security so a short walk. Nice shopping and food choices."
Contras: "No meal served on flight, only drinks and cookies / popcorn. No entertainment at all. You have to provide your own device. There was wifi but not free, it was so slow I couldn't download the entertainment app, so I gave up and slept. No access to Delta lounge with domestic first class WTF?"

Contras: "Only food available was pretzels. Not even peanuts or cookies."

Contras: "I booked with Delta who doesnt give you limits of weight for the carryon...why since the flight was operated from Airfrance they gave me limits of weight of 12 kg??? one ticket one law pls again, the hostess in my row was very nice, even the steward who was working with her very snob...it's not his job"

Prós: "The hotel I had to stay I. Because of a delayed flight was nice"
Contras: "Delay, delay, delay, delay, no show on the crew so cancelled, delay, delay, delay only to arrive in a different city from my original place of arrival just to go home."

Contras: "This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service."

Prós: "Everything is well organized, crew members were great."
Contras: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."

Prós: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Contras: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."

Contras: "The food"

Prós: "Super confortable"
Contras: "Ok"

Contras: "Lufthansa in Frankfurt is a nightmare. Gates are very far apart and Lufthansa scheduled layovers are very short. We were running close to 2 km from one end of the airport to other with little kids barely making our flights. Boarding was on tarmac even for 747, once in rain once in 40C degrees."

Prós: "More space for the kids!!"

Contras: "All good"

Prós: "The crew was amazing, we had blankets and pillows and that was super comfortable."

Prós: "Crew was helpful, food was good"
Contras: "Seating could have been better"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "All except bfast"
Contras: "Bfast"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "See above"

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Very nice crew"
Contras: "Legroom"

Prós: "Food was good but not enough."
Contras: "Entertainment system was not working."

Prós: "Plane was clean and a little more roomy than most long distance flights."
Contras: "Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency."

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "Our cabin service was superb Our seats were wonderful"
Contras: "Nothing it was perfect"

Prós: "Service, food, efficiency of staff and departure and arrival"
Contras: "All was better than expected."

Contras: "Didn’t like the breakfast at all"

Contras: "professionalist from the whole crew"

Prós: "No thing at all"
Contras: "1- the aircraft from cairo to munich was so small that they didn’t allow the carry on baggage and I had to put it with the check in baggage. 2- the special meal ( muslim meal ) that I ordered was a veggie meal !!!!! With no meat or chicken at all , apparently they don’t know what the meaning of a muslim meal is ! It means to have halal meat , we are not vegetarians ! 3- my baggage didn’t arrive to the airport and I filed a report and was told that I will have them tomorrow and now after four days the baggage didn’t arrive yet and I was told that one of them is missing !!!!!!! I can’t hate them enough."

Prós: "Clean plane. Friendly staff"
Contras: "Worst selection of movies."

Prós: "Always professional in every detail Great food Great customer service"
Contras: "The variety of drinks"

Prós: "I was better prepared"

Contras: "Houve um atraso na saída de Munique."

Contras: "no screen for movies getting all aboard without dividing into sitting numbers."

Prós: "This is about kayak. There's no relationship b/w kayak and lufthansa. Booked my flight through kayak going was okay but returning back was messed up. Kayak booked it in such a way that my schedule was from lagos to Frankfurt to Zurich to toronto without considering the fact that I needed a transit visa which I was not aware of as no one to advise me ahead of time . I ended up paying additional $750 CAD just to change my itinary. This was a very sad experience will never use kayak or recommend to others. My booking number is T28V67. They should have customer service agents to advise people."
Contras: "Kayak did not provide useful information regarding my flight and does not have contact centre like call center where customers can reach an agent for further assistance. When I contacted lufthansa was asked to contact kayak but no number for kayak"

Prós: "Agents in the airport helped us avoid long passport lines in order to board connecting flight by putting us forward to front of lines. Otherwise we would have missed connecting flight."
Contras: "Nothng"

Prós: "Aircraft crew was decent."
Contras: "Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier."

Contras: "Flight delays,...."

Prós: "In time on arrival with a good chance to catch the next flight"
Contras: "Did not get the food of my choice. The system was blocked for early check in."

Prós: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Contras: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."

Prós: "I was rebooked on another flight earlier."
Contras: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."

Prós: "No surprises Plenty of leg space for economy Good food"
Contras: "Nothing"

Prós: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Contras: "I liked everything."

Prós: "Houve atrasos mas saídas"

Prós: "Good flight"

Prós: "A380 flies smoothie."
Contras: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."

Prós: "Super staff!"

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "On time rout"

Contras: "The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude."

Prós: "Nothing"
Contras: "Cancellation"

Prós: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Contras: "They lost Both of my laguages."

Prós: "Lots of entertainment. Everything fine."

Contras: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."

Prós: "Row of seats to myself. Free coffee."
Contras: "Coffee refill."

Prós: "The was knowledgeable, but customer acumen sucks."
Contras: "The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers."

Contras: "On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!"

Contras: "They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available"

Prós: "USB charging port in the seat."
Contras: "No complementary snacks/food; no entertainment; late and unorganized boarding -- Felt like a (higher priced) ryanair flight."

Prós: "USB charging port on seats"
Contras: "No food, rude crew, no entertainment"

Prós: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Contras: "Obviously, no food or water in Economy."

Contras: "We were late and my impression is that the crew is not well organized and costed the delay."

Prós: "Quick"
Contras: "Basic travel, if you’re in the US, similar to what you’d find on Southwest. Bare bones but it’ll get you there."

Prós: "The in-flight entertainment options were good."
Contras: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."

Prós: "Excellent leg room in first seat near emergency exit door"
Contras: "Seat was close to toilets so a lot of traffic"

Prós: "Crew, food"
Contras: "Boarding could have been smoother. Entertainment system could have a better selection of movies and tv programs"

Contras: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"

Contras: "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."

Prós: "On time good food excellent entertainment clean plane good crew"

Contras: "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."

Contras: "my ONLY complaint is that I preordered a VEGETARIAN meal and got a VEGAN meal. NOT a big deal, but they should be aware of the difference."

Prós: "Nothing"
Contras: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."

Prós: "Seats were comfortable. Nice crew very friendly and attentive"
Contras: "No in flight entertainment, but nice overall flight. Would do it again"

Prós: "Entertainment great, plane clean and newish. Breakfast way better than most competitors on transatlantic. Fruit salad, hot good sized rolls, yogurt, thick slices of ham n cheese so much better than BA’s downsized granola bar and mini muffin ( that they also serve in the upgraded class!"
Contras: "You really need to either have no legs or be 5’6” or less to fit in the seat without angling sideways. But alas SAS is no worse than the competitors in this department. Crew served meal 2.5 hours into 9 hour flight and about an hour after complimentary drink. My can of Coke was well gone when the mediocre dinner arrived and I got an earful for daring to ask for another one. It finally arrived after dinner with the creditcard machine etc. Yes, it was $4.00. I passed. As the coffee service was in full swing."

Prós: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Contras: "There was no snack served."

Prós: "They did what they could..."
Contras: "Delay change of tire. Missed next flight Frankfurt- Dallas."

Contras: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."

Prós: "Everything went smoothly. Timely boarding in a very efficient and comfortable process. Really great food and accomodating staffing"

Prós: "People food"
Contras: "Seats small"

Prós: "Entertainment, food, seats!"
Contras: "We chose seats on the same row as grandparents and had preprinted boarding passes at home. When at check-in desk to drop off baggage, the employee printed new passes and change the seats row for the 4 four us, which made us be in a different row than grandparents. I did not notice until we boarded the plane."

Prós: "Movie selection"
Contras: "The flight attendants were rude. Not once was water offered. Only one drink cart for >8 flight."

Prós: "The food was excellent"
Contras: "A glass of wine free of charge would have been a nice addition."

Contras: "No priority check boarding for business class in Compenhagen"

Prós: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"

Prós: "Crew taking care of us was excellent."
Contras: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"

Prós: "Smooth Flight and on time with a bit of Aurora (night flight to Tromso)"
Contras: "Voucher does not show details of check-in baggage limitations (limited to 20 KG.) and has to use Oslo airport self check-in which is quite confusing for inter-continental traveller.."

Prós: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."

Prós: "The flight attendants were good at checking on the needs of the passengers"

Prós: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Contras: "I needed a gluten free meal and found it rather dry and unappetizing."

Contras: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."

Prós: "The extra leg room I paid for."
Contras: "The cost to change my flight"

Prós: "It was perfectly On schedule, the plane was very clean,"
Contras: "Pilot was not easily understood, boarding was a nightmare"

Contras: "They changed departure gate, we sat at wrong gate for most time"

Prós: "Entertainment"
Contras: "Food was of poor quality, one free soda on a 8.5 hr flight."

Contras: "Crew unfriendly"

Prós: "No delays, early landing which made my 50 minute layover seamless."
Contras: "I have no complaints"

Prós: "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Contras: "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."

Prós: "The food was good, movie choices"
Contras: "Little room to move"

Prós: "There seemed to be a little more leg room on this flight compared to the flight from IAD to CPH on 6/26/16."
Contras: "The movie choices weren't nearly as good as the flight from IAD to CPH on 6/26/16."

Contras: "Reindeer sandwich? Come on really?"

Contras: "Disorganization and unpreparedness."

Contras: "That it was cancelled"

Prós: "Entertainment comfy seats"
Contras: "Food could be better chicken too spicy for kids"

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Prós: "Not amazing...rather lack of attention."
Contras: "It was 20 of us in the cabin. Better attention? More alcohol?"

Prós: "The pasta was great"
Contras: "Movies with english subtitles"

Prós: "I like how the staff treated me."
Contras: "Unfortunately my seat was the middle one and it was really uncomfortable. But it was my fault that forgot to check-in :)"

Prós: "On time good service"
Contras: "Very cramped seats on old plane."

Contras: "I don’t like the configuration BA is using in Business class. The staggered seating with 50% rear facing makes griping in and out of seats"

Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"

Prós: "The crew was incredible"
Contras: "Nothing"

Prós: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Contras: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."

Prós: "Lots of room, drinks and snacks friendly crew"
Contras: "Heathrow Airport is a nightmare"

Prós: "Customer service was great when I miss my conecting flight they helped me get a new one"
Contras: "The plane was old, and also i ran from my gate to the conecting flight and i missed it. Honestly it was impossible to make it."

Prós: "Food extremely ordinary-crew scarce when needed-stuff “sitting” around when they should be removed-standards of “American airlines” r way below others & should not be-BA whom I booked with should find another partner-Still waiting to be impressed by a NA airline"
Contras: "Service, staff, food. Hoping the return flight will be a bit above the norm"

Prós: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Contras: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"

Prós: "The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room."
Contras: "The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface."

Contras: "Delayed again. 3 flights in a row"

Contras: "La pantalla se veía muy borrosa. Un sistema muy lento y obsoleto Necesitan actualizarlo"

Prós: "The crew was friendly and lovely, and all seemed to have a bit of humor to them."
Contras: "They ran out of dinners, and I was not able to check in 24 hours prior to select my seat."

Prós: "Meal was delicious"
Contras: "Flight delayed by rain - normal. Very little communication. Old plane with antiquated technology. Flight was extremely warm."

Prós: "The Absolute Best Service I've Ever received on a flight!! I was fed snacks dinner and breakfast! The cabin crew was constantly paying attention to the passengers!! Seats were very comfortable and pillows and blankets were provided!"
Contras: "N/A"

Contras: "The layover in London was too short and we missed the follow-on flight due to the flight getting into London late and BA not getting us through the terminal rapidly."

Contras: "I did nit get on time to the flight to Tel Aviv"

Prós: "best vegan meal ever"
Contras: "I missed my connection and was stuck for 12 hours. I was not warned that at nearly 70, I might need help to get to the gate on time. When I was late, the staff told me I should have asked for help.I had no way of knowing. I was told on another flight about the time limit. The lack of variety of entertainment and the quality of the equipment and the picture resolution made was a joke"

Contras: "I tried used assistence and lost de conetion"

Prós: "no entertainment and small seats with a full flight"

Contras: "Flight attendant moved my purse into an overhead bin while I slept They Couldn’t find it for over an hour. Panic. Passport and cash in purse."

Prós: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Contras: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."

Prós: "Certainly not the female airline attendant from Johannesburg to London on 1/4/2018."
Contras: "I boarded the plane and made a mistake by sitting in the wrong seat and placed my hang-up bag in the overhead compartment. When I realized that my actual seat was 10 rows back on the very last row, I moved, leaving my hang-up bag near the first seat. As time passed, I heard a woman on the intercom say something about a lost "jumper". After learning that a "jumper" is a sweater, I asked the nearby airline attendant if the sweater was a navy color, like the one that I had left in the overhead. A female airline attendant came to me, carrying my hang-up bag with my sweater and repeated 4 times that I was lucky because she was about to put my "jumper" and hangup-bag off the plane and leave it in Johannesburg since no one had responded sooner!!!! I was so stunned that I could not say anything. I only kept wondering why would anyone go into the overhead and start pulling things out? Why would someone take such extreme measures and not walk down the aisle, asking every person on the plane, including the people on the back row? This type of thing could happen to anyone. Since I did not have a name tag on the bag and I live in the US, it would have been near impossible to ever find my bag again if left in So.Africa! Plus, the woman went on and on in a very rude & condescending manor when all I could do was sit in shock, wondering why she would take the time to go through the overhead and look for a hang-up bag that does not have a name tag!!!!"

Prós: "BA recognizes benefits earned with AA (OneWprld alliance). Boarding was quick and get to use the launch to freshen up before the trip."
Contras: "Crew was not polite; food was terrible and seat was awful (no space, poor quality entertainment screen and no space for legs)"

Prós: "Food was nice"
Contras: "Poor screen quality, ok selection of movies compared to other airlines, poor selection of audio"

Prós: "Service an excellence"

Prós: "The professionalism of the flight staff."
Contras: "Too small space between rows."

Contras: "Everything was fantastic."

Prós: "Everything"

Contras: "The plane was old with worn furniture, torn material on seats, and non functioning entertainment system"

Prós: "Not much"
Contras: "Boarding was late with no announcement. Entertainment was limited to none existent."

Prós: "- price - crew"
Contras: "- no USB - tiny screens - poor video quality - crappy food"

Prós: "My flight was changed from Philadelphia to London"
Contras: "Little leg space"

Prós: "Planes were new or well maintained."
Contras: "Confirmed seat selection does not actually mean confirmed. BA changed our seats without notice and stuck us in the back of the plane. There was no real effort to address the unexpected change. It also took the entirety of the 3 hour flight for the service cart to make it to the back of the plane. This was after a 2 hour delay during which they provided only sporadic updates. Overall, quite a poor experience which would make me hesitate to fly BA again given a choice of comparable airlines."

Prós: "Great space and sit in Economy Plus area"
Contras: "The check in process in Miami airport. Crowded, slow."

Prós: "Very good experience, will travel with you again."

Prós: "That the flight only came in 15 minutes late."
Contras: "An old beat up plane in desperate need of renovation especially for a long haul flight. Only one nice flight attendant who tried to help. Others not interested. Terrible seat that I tried to move with no success. Did not eat anything or watch any entertainment. Very unpleasant experience. I have flown this route many times and next time I would fly Swiss through Zurich or Geneva as I have done before."

Prós: "Nothing"
Contras: "No good provisions for infants"

Contras: "Ma gestao expectactiva dos passageiros. Voo atrasado resultou na perda do voo de ligacao"

Prós: "Very prompt and good communication from pilot"

Prós: "Everything"
Contras: "Really nothing"

Contras: "This flight was delayed for 3 hrs which meant I would miss 2 onward connections-- had to be re- booked on American"

Prós: "Clear boarding, polite crew and a terrific set of films and TV shows."
Contras: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."

Contras: "Departed one hour late from Miami"

Contras: "The flight was delayed by 4 hours because maintenance needed to change a tire on the airplane. The delay would have been acceptable if it wasn't for the excuses the airline offered. First, they said maintenance couldn't find a spare tire, and when they did rob a tire from another plane, they said the delay was due to FAA paperwork. These reasons, most likely true, suggest American Airlines (British Airways sub-contracted this flight to its partner, American Airlines) was not prepared to handle such an emergency."