Avião sem nenhum tipo de entretenimento (pra uma viagem de 3h, achei ruim). Não ofereceram água, porém havia oferecimento de comidas e bebidas à venda onboard.
Bom espaço na aeronave e fácil embarque. Porém houve atraso no voo e demora na comunicação do número do gate (cheguei muito mais cedo do que o necessário no aeroporto). Zero entretenimento on the plane.
Deveria ser fornecido ao menos um lanche aos passageiros pois, já estávamos há 10 horas aguardando entre voo do Rio de Janeiro e imigração. Os lanches eram todos pagos! E nem água era oferecida…tínhamos que solicitar!
Poltronas desconfortáveis. Janta ruim.
Talvez se mudassem a ementa de tempo a tempo, as refeições são pasta e frango que são intragáveis, as sobremesas são vomito de alguma coisa, e os lanches finais são horríveis, mais valia que dessem um pastel de nata e um café no final para adoçar a boca aos clientes!
Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.
Atraso significativo, mais de uma hora. Não é servida qualquer refeição a bordo, apenas oferecem uma miniatura de chocolate.
Prós: "Tripulação, aeronave, conforto"
Contras: "Atendimento telefônico da TAP; sinalização no aeroporto em Lisboa."
Contras: "O uso de mascara não foi obrigatório"
Contras: "Informação e não mentir"
Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"
Contras: "Voo cancelado, sem aviso prévio"
Contras: "One more toilet on the Lisbon Geneva flight would have been nice."
Prós: "The crew was very friendly and responsive and the flight left right on time."
Contras: "The food was not good and there was very little in way of tv entertainment."
Contras: "Melhorar o embarque, muito desorganizado"
Prós: "Chief of the cabin"
Contras: "Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff."
Contras: "Watch out for the extra fees and restrictions. We booked a flight knowing that we weren’t allowed a free carryon. We didn’t know the cost for one checked bag was $120!"
Prós: "Voo confortável e bom entretenimento"
Contras: "Tirando um brasileiro que era comissário no voo, a equipe é muito mal humorada. Mesmo para o padrão de europeu."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Contras: "O voo foi cancelado por atraso. Fui encaminhado à Madri direto de Lisboa com um atraso de quase 2 horas"
Contras: "O voo partiu com um atraso superior a 1 hora"
Prós: "Crew was superb!! Very attentive and extremely willing to help people when called upon."
Contras: "Aircraft entertainment screens were not working at all at a lot of seats. Airbus 330-300 was dated and the cabin amenities were in disrepair. But overall the flight satisfied everything that was needed!"
Prós: "Da comida."
Contras: "O cumprimento do horário."
Prós: "Tripulação ótima. Comida ótima. Entretenimento ótimo"
Prós: "Tripulação simpatica"
Contras: "Poltronas reclináveis"
Contras: "Assento muito apertado"
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Contras: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."
Prós: "Com pouca ou nenhuma opção de voo direto para Portugal, a TAP fica como a opção de quem quer um pouco de decência nesse percurso."
Contras: "O atendimento é bastante impessoal, e eu, como sou muito tímido, tenho receio de pedir um copo de água e ser negado. A utilização dos banheiros após as primeiras quatro horas de voo fica impossível"
Prós: "Espaço muito espaço"
Contras: "Se melhorar estraga"
Contras: "Milan airport closed and flight diverted. Horrible experience"
Prós: "Atendimento da tripulação"
Contras: "A questão da tecnologia e conforto, muuuuuuuito ultrapassado. Som péssimo, tudo muito, mas muito antigo mesmo."
Contras: "Pouca experiência da tripulação"
Contras: "As cadeiras não reclinavam em um voo de 2:15h"
Contras: "Extraviaram nossas bagagens!"
Contras: "Largas colas en el control de pasaporte, en el control de seguridad y vuelo retrasado casi 2 horas"
Prós: "Smooth flight, easy boarding."
Contras: "My bags cost more than the flight. Long line at Pasport check."
Contras: "Alguns comissários eram extremamente grosseiros. Meu marido foi tirar uma foto dentro do avião e um deles fez ele apagar a foto dizendo que não podia tirar fotos lá! Um absurdo! A televisão de entretenimento é da idade da pedra e mal funcionava. Não tem carregador USB e o banheiro estava muito sujo. Poltronas com zero conforto e o espaço para as pernas é um dos menores que já vi. Não viajo mais com a TAP."
Prós: "loved the pillow and the blanket and the movie options"
Contras: "Terrible terrible service in helping with a tight connecting flight, terrible"
Contras: "bumping and no coffee"
Contras: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"
Prós: "Foi organizado"
Contras: "Refeição foi trivial."
Contras: "I am an Asian woman. After seeing the person who is a Caucasian man set next to me used the toile right in front of our seat twice during the flight, I went to use it. Just as I was entering the toilet a flight attendant yelled at me saying: "you can’t use this toilet. It’s for privileged people. You have to go to the end of the aircraft and use that one!" Then 10 minuets later another caucasian man seated behind me went to use the toilet right in front me without any problem."
Contras: "Não fiz este voos pq houve atraso no Porto e tive de trocar."
Contras: "Voo atrasado mais de 3h ! Muito mau com mudanças constantes de hora"
Contras: "Atraso de 3h e meia, isto não é normal!"
Contras: "Atrasado como sempre... uma vergonha"
Prós: "Crew did the best they could"
Contras: "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"
Prós: "Flight left Boston on time and arrived in Ponta Delgada 15 minutes early. Very clean and well maintained Airbus 321"
Prós: "Clean plane and friendly crew. Excellent landing."
Contras: "No entertainment system. SATA internet did not work"
Prós: "Tight seats, but freee wine makes up for it!"
Contras: "They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible"
Prós: "Nice crew"
Contras: "No entertainment. Or difficult to access."
Contras: "My brain new luggage was very badly damaged"
Prós: "Left and arrived on time. Friendly crew."
Contras: "No entertainment...could only watch the map showing our flight's progress."
Prós: "Flight crew was very nice."
Contras: "Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well."
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "All the expectations are met: on time, professional staff, average comfort, ok food."
Contras: "Rowdy older passengers"
Prós: "very friendly airline...thank you."
Prós: "The crew were very kind very professional"
Contras: "No entertainment at all"
Prós: "Nice crew, good food and free wine."
Contras: "Flight was delayed and they charge extra for seating next to each other."
Prós: "Everything was on time. Good flight."
Contras: "My seat was broken and would not stay in upright position. They took too long to serve dinner."
Prós: "IT WAS ON TIME"
Contras: "PACKED IN LIKE SARDINES"
Contras: "Seats are too small"
Prós: "Service and the upgrade"
Prós: "Flight staff was professional, vegan meal was decent, good leg room"
Contras: "Seats were fairly hard and uncomfortable for a long flight"
Prós: "Everything was smooth and comfortable."
Contras: "There is no in- flight entertainment."
Prós: "Crew were lovely. Economy seats were pretty comfortable, with legroom. They allow one free checked item. Free food!"
Contras: "I ordered a vegan meal and got pasta with cheese. We were half an hour late taking off."
Contras: "Airline was 2 hours late and missed our connection which made us miss our first port for our cruise we then had to make other arrangements while the airline did nothing to help. I would NEVER FLY with them again."
Prós: "Crew was nice enough"
Contras: "Flight was delayed over 3 hours causing me to miss my connecting flight upon arrival in Lisbon. No in flight entertainment, only one meal served, no spot to plug in electronics, and the bathroom door was broken and didn't lock. I would suggest paying a little more for a better and more reliable airline."
Contras: "I was scheduled to fly and was delayed for 3 days in Boston. I am still waiting to hear back to be reimbursed for the taxis/ubers that I had to take to the hotels that were provided. The hotels were 40 minutes (1st night) and 1 hour (2nd night) away. There was no one available to talk at the airport and the line was ridiculously long. I had planned a trip for 2.5 weeks exploring Portugal and Spain and missed the Portugal portion completely because I was delayed in Boston. I finally gave up waiting and bought a ticket through a different airline so I could meet my friends and not miss any more of my trip."
Contras: "The flight was delayed due to "technical issues" two hours. This seems to be a consistent thing with SATA and Azores Airlines. The crew was rude when my bag did not fit in the cabin and they had to move it, too."
Prós: "Quick Easy check in, great flight and staff!"
Prós: "Crew members were O.K."
Contras: "- There are no more direct flights into Terceira (coming from the U.S.A.) which is ridiculous!!! - Both flights were delayed. The one from Boston to São Miguel was delayed 4 hours. The flight from São Miguel to Terceira was delayed in 30 minutes. - As if the delay wasn't enough, we had to return to gate as the plane prepared for takeoff because of technical problems. SATA (Azorean Airlines) international planes are too old..."
Contras: "Delayed, no reimbursement, ac was off while we just sat on the runway, missed my connecting flight. Meanwhile all their other flights were delayed also. I couldn't believe how hot it was for so long on the plane. Worst flight I've ever been on"
Contras: "Way too warm, uncomfortable seats, no entertainment"
Prós: "Not much"
Contras: "Never had such an uncomfortable flight! The temperature at my seat was far too hot- I and others were sweating constantly. Also I am 6' 3" but wouldn't recommend anyone over 6' fly this airline, at least not in the normal economy seats- I've never had the experience of being unable to move my legs due to the seat in front."
Contras: "Long delay, no apologies, uncomfortable all around"
Contras: "They sold me a flight jknowing it was delayed by more than 13 hours"
Prós: "The flight was on time!"
Contras: "Seating is ridiculously tight!"
Prós: "I liked the food and champagne :)"
Contras: "Didn't appreciate the fact that my flight was canceled and changed for a day later"
Contras: "They cancelled the flight a couple hours before ltake off, then changed the flight number and took off with all the people they bumped from the day before. What a scam, told us it was "operational issues'""
Contras: "DELAYS, BAD CUSTOMER SERVICE, NO ACCOUNTABILITY."
Contras: "Long delay not on time"
Prós: "The flight was delayed for 2 hours. The movie was horrible. No ones speakers worked. Serive was fine"
Prós: "Smooth ride. The pilot communicated well. Food/drinks were good. Airline stewards were polite."
Contras: "The boarding process was disorganized"
Contras: "Didn't make it since the first flight was delayed for over 4 hours. Virgin did not help us with rebooking. Waiting on refund. No word yet. Very angry."
Contras: "Flight was cancelled"
Prós: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Contras: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Prós: "Food was good. Full dinner and breakfast"
Contras: "Made us get off the plane in Azores but would not let us in to shops and cafe. Meal not served till 11pm. Seats very narrow."
Prós: "Very very very budget. Old aircraft, poor service, overall negative experience."
Contras: "The seats were very cramped, small and poor. The staff was unresponsive. The lights were on all night (red eye!) and the meal service was unnecessary (12 midnight?!)."
Prós: "serves wine for free."
Contras: "No entertainment, seats are extremely small and uncomfortable."
Prós: "1 booked flight and selected seats months ahead. On date of departure reseated in middle section though previously booked window seats. 2 after arriving in Portugal informed return flight was cancelled due to crew strike. Told we can wait in Portugal or rebook on new airline. You can't make this stuff up."
Prós: "Flight was on time. Staff was courteous."
Contras: "Food was average. No entertainment."
Prós: "Crew was attentive and it was a direct flight"
Contras: "There was very little room in the seats. It was terribly uncomfortable and made worse when the seat in front was declined"