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Contras: "Really old aircraft...please upgrade the video systems and make sure everyone has the same good optons"

Contras: "Attendants very accommodating"

Prós: "Nothing"
Contras: "The food was disgusting. I couldn't even eat as it was terrible and the worse I ever had on a plane. The crew were very rude and the seats were incredibly small. They put the 2 biggest guys sitting in front of one another and all the small people together. They dont care about customer service. Just a cheap flight with nothing extra."

Contras: "Luggage didn’t make it to JFK. Expecting it will in the next 24-48 hours."

Contras: "Delay in China without any explanation."

Contras: "No leg room. No new movies - like watching reruns"

Contras: "The seats had a foot rest that, when not used, keeps hitting your shins and reduce the already narrow leg room."

Prós: "Crew was very cooperative."
Contras: "Not enough English movies or series or songs. Tv screen not working. My baggage got delayed by 2 days"

Prós: "For a long and filled flight it was comfortable"
Contras: "Stewardess was somewhat rude and uncaring"

Prós: "At the moment I'm here at Beijing Airport because of their 22hr delay. They promised a hotel, but there was nobody to ask where to go too. People speak poor English. So I just decided to stay and check at the airport hourly hotel just so I could take a shower and sleep.. But it was full and waiting. So I'm here 2am waiting for my 6pm to Manila. This will be my and my last with Air China!! They are not customer and client friendly. This the mosr terrible flight I've been. Never again!"

Prós: "Flight was smooth and food is average on the plane."
Contras: "Arrival in Beijing so late and missing the flight to go to Manila then we have to stay overnight there. Staffs at the airport very rude and does'nt communicate or explain what's going on. Brought to a dirty hotel without eating at 1am and have to take shuttle bus at 4am back to airport for 8.05 flight. Unable to inform my family about the delay because cannot sign on wifi. Very tired, exhausted and disappointed."

Prós: "The lovely crew."
Contras: "Transferring at Chengdu airport is not a good experience."

Prós: "This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard"

Prós: "Service was great"

Prós: "The flight attendants where excellent."
Contras: "n/a"

Prós: "Good service"

Contras: "Worst experience ever. Costumer service is horribld. Flight continously delayed with 10 minute notifications. Never recommend this flight"

Prós: "Big plane"
Contras: "The TV screen is not working"

Prós: "Food was pretty good, staff was attentive and helpful, amenities were nice, if unremarkable. The airfare was incredibly inexpensive!"
Contras: "The "electronic devices must be off" rule is stupid. Most airlines allow you to have phones on once we're at max altitude and many even offer in-flight wi-fi at a cost, which would have been great on a 14 hour flight. Huge miss on the part of Air China. Also I understood that I was supposed to get a complimentary hotel for my long layover but the U.S. office didn't actually reserve it like they said they would so I had to pay out of pocket. Another huge miss here."

Contras: "Chinese passengers needs more training in travel etiquette and listening to crew members. As a fellow chinese myself, it is really sad to witness the uncouth behavior of chinese travelers."

Prós: "Crew was great, aircraft was comfortable."
Contras: "Each flight was late to take off. Food wasn't good and entertainment could have been better."

Prós: "I like it most that we don’t need to get the luggage out in Beijing or get the boarding pass again in Beijing. It’s very convenient."
Contras: "There was a delay of the connection flight and for half an hour, we were told flight time is TBD. I’d expect at least an estimate of the new boarding time."

Contras: "The airplane, a Boeing 777, seats were not that good and the entertainment system was the worst I have experienced so far. Very little western content offer with a lot of Chinese movies. Also, for a 13 hour flight, only two meals were served which I think is not enough. By the time the second meal was served I was starving."

Contras: "The airplane, a Boeing 737, seats were not that good and the entertainment system was the worst I have experienced so far. Only a few screens on the top of the cabine where you can't control the content being displayed."

Contras: "Flight was 18hrs late, and we were kept at the boarding gate the whole time without information from ground crew. We were not offered hotel room or meal coupon, only instant noodles. It was a very bad experience for us."

Contras: "No entertainment because no individual screen for movie"

Prós: "The flight was on time."
Contras: "Check in was very stressful and chaotic, need a long bus ride to board the airplane (such international flight should have its own gate), food not so good."

Prós: "Very courteous behaviour"
Contras: "While the experience of flight was excellent, the missed flight to SFO led to severe inconvenience.The bus arranged for hotel was delayed,all heavy luggage had to be carried inside bus leading to hardship and severe personal strain as the did not have the capacity to accommodate all luggage. The extreme strain caused lasted during flight to SFO. It is suggested that due care needs to be taken of elderly, passenger with children etc.pl avoid such traumatic experience of such transits. Except for this rest of the experience was excellent."

Prós: "Calm boarding process. Crew was pleasant."
Contras: "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."

Prós: "Price is good. And the airline service is also great."

Contras: "Sit in the flight for 2h waiting for taking off"

Prós: "Space in business class"
Contras: "Cabin appointment not impressive."

Prós: "everything was better"

Contras: "Boarding and deplaning from the tarmac vs a jetway"

Prós: "Direct flight, no layover , price ... you get what you pay for shitty service"
Contras: "staff was rude, food sucked, seats uncomfortable. luggage was lost, no contact, it has t been 3 days, customer no service does not pick up phone. i've tried reaching them at every number listed anywhere on web, phone not answered or straight to voice mail ...... very frustrating"

Prós: "70% of the entertainment is in Chinese so be prepared with your own stuff. Food was not awful, but not great. Comfort and leg room above average."

Prós: "staff was very friendly and helpful. I must say I was scared after reading some reviews but it was great and pleasant. I flew coach and would def do it again because of how smoothly it went. If I did put a negative comment it would be about the food, my friend liked her food but I am a picky eater so not so much for me. BUT it's air plane food so I wasn't expecting much."

Prós: "How can you expect people to sit on a plane for 13 or 14 hours and not supply in flight wifi. It is unthinkable and backwards."
Contras: "I will pay slightly more money to get a more comfortable seat and a little more room."

Prós: "overall experience was excellent, would book a flight with air china again, as well as recommend!"

Prós: "Airfare was a good price."
Contras: "Departure from Newark was 1.5 hours late because of a lame reason, the luggage couldn't be loaded on the plane in a timely manner. When I arrived at Beijing, they encouraged me to run to my connecting flight, even gave me a sticker and had people directing me, but it all seemed like for nothing as I wasn't even fast tracked through security. Not only did I sprint a mile across the terminal for no reason as the flight departed when I arrived at the gate, they couldn't even properly direct me where to get a new ticket for the next flight. About 100 people missed the flight so I don't know why they didn't hold the connecting flight as it was the last one of the day. Very poor service and organization the entire length of the trip. The flight the next day was late as well!"

Prós: "Great flight and staff."

Prós: "It's great I'm gonna recommend my friend Air China Thanks again"

Prós: "we missed our connection flight to LAX because of typhoon . they had another flight in 3 hours. meals were good didnt charge us anytime extra overall very good airlines"
Contras: "service care and attention of flight attendants"

Contras: "Entertainment system stopped working, all available movies were at least 6-7 years old, food was terrible."

Prós: "N/a"
Contras: "N/a"

Prós: "Nothing"
Contras: "Delay, bad food, no entertainment."

Prós: "price"
Contras: "delayed baggage"

Prós: "There was nothing special about the flight"
Contras: "It was late taking off from Beijing and the ground crew did not inform the passengers what was going on. The food was mediocre, there was no breakfast and the video/monitor attached to my seat did not work!!!!"

Prós: "Same as above"
Contras: "Crews were oddly rude. It felt as if it was normal, not personal"