Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Contras: "Short and sweet"
Contras: "Staff Curtsy and overall gestures!!"
Contras: "Seat angle adjustment was not the most comfortable for sleeping."
Prós: "Amazing crew and on time flight"
Contras: "None"
Prós: "Crew was great. Seats were comfortable."
Contras: "The airline lost both of my luggage suitcases."
Contras: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Prós: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Contras: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Contras: "Entertainment worked sporadically"
Contras: "Really hard to get boarding passes online"
Contras: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Contras: "There was no entertainment available."
Prós: "Nada"
Contras: "Horário"
Contras: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Contras: "Lost my luggage."
Prós: "The crew was friendly!"
Contras: "Once again no vegetarian options."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Crew was very nice and the food was excellent"
Prós: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Prós: "On time, staff was nice."
Contras: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Contras: "shuttle from terminal to plane takes a long time. Flight left late"
Contras: "Arrived 5 hours late"
Contras: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Prós: "Good selection of movies"
Contras: "Engine noise in the cabin is loud."
Prós: "The only thing that I like about the flight was that it was easy to boarding"
Contras: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Prós: "Quiet! No noise-canceling earphones needed. Delicious food."
Prós: "Very good male crew member. Pilot genuinely apologetic for the delay."
Contras: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Prós: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Contras: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Prós: "Food and service was good and price was acceptable"
Contras: "Very long route"
Prós: "Nithing"
Contras: "They were unfreindly and rude."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Contras: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Prós: "Service was great, flight was on time and I really enjoyed everything"
Contras: "Little turbulence but overall it comes as usual so it was worth the flight"
Prós: "Smoothness of flight and service"
Contras: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Prós: "The food, the service and everything else is fine, quite good."
Contras: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Crew was welcoming"
Contras: "Space between the seats was too small."
Prós: "Short, lots of leg space"
Compramos assentos com a nossa localização preferida mas fomos colocados em outro local.
tripulação muito simpática
Bagagens extraviadas. Fiquei sem terno que vestir. Atraso de três horas. Perdi a conexão. Dificuldade em resolver administrativamente.
a pontualidade pode e deve ser melhorada. de resto a experiencia podemos considerá-la como normal
O voo de conexão de Lisboa para Amsterdã deveria ser fornecido ao menos um lanche pois, já estávamos há 10 horas aguardando, vindo do Rio de Janeiro! Os lanches eram pagos!
o voo foi cancelado por causa da covid-19. ainda me devem o dinheiro da viagem num total aproximado de 2000 €
O embarque foi demorado e o portão no aeroporto era pequeno para a quantidade de passageiros. As cadeiras poderiam ser mais conformáveis.
Demora no embarque. Mudança de terminal C para o E. Deveria sempre entrar no avião as ultimas filas e depois as primeiras. serviço de bordo sem pelo menos agua gratis em um voo de 2 horas é uma pessima politica e enorme exploraçao, some 50 centimos nos tiquetes e de a maldita agua.
Pontualidade zero. O costume. 50m de atraso a aterrar. No aeroporto de Lisboa não havia autocarros à espera. Avião estacionado longe. Tudo péssimo em horários e experiência de chegada
perderam uma bagagem com todos os meus pertences dentro, paguei um absurdo por uma bagagem de mão de 10kg
Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.
Da falta de gentileza de um dos funcionários responsável pelo embarque, sem modos ao falar com os clientes.
Você não consegue resolver nada com o call center
Prós: "Conforto, Aeronave, Tripulação."
Contras: "Atendimento telefônico da TAP; Sinalização no aeroporto em Lisboa."
Contras: "O uso de mascara não foi obrigatório"
Prós: "The extra legroom in the Classic Package Seats."
Contras: "The snacks where a little on the dull tasteless side."
Prós: "I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me"
Contras: "It is always better to buy tickets through the airline."
Prós: "Horrible service"
Contras: "Nasty people"
Prós: "The price is affordable"
Contras: "TAP doesn't understand the first thing about customer service."
Contras: "The crew not sympathique"
Contras: "Boarding procedures"
Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"
Prós: "Good service, friendly staff and easy boarding process, good food and on time departure"
Contras: "No complaints"
Prós: "O voo foi razoavelmente estável o que denota preocupação do piloto com o conforto dos passageiros."
Contras: "Atendimento à bordo, e o que foi servido no de bordo."
Prós: "The price."
Contras: "Starters, main course, etc where very odd combination of flavors and therefore not at all appealing. Don't provide beverage service in Business outside of meal times. Seats good but space is restricted. Feel closed in."
Prós: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Contras: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"
Prós: "Seats and snack"
Contras: "No delay in departure"
Prós: "Newer planes, good service"
Contras: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
Prós: "Voo confortável e bom entretenimento"
Contras: "Tirando um brasileiro que era comissário no voo, a equipe é muito mal humorada. Mesmo para o padrão de europeu."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Contras: "The boarding process was awful! The airport itself is difficult to maneuver in. No information provided regarding the flight. Airport security and police very very rude!"
Prós: "Tripulação ótima. Comida ótima. Entretenimento ótimo"
Contras: "Conforto."
Prós: "Espaço"
Contras: "Embarque em Lisboa"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Prós: "Flight was more spacious on the way back to Boston"
Prós: "Com pouca ou nenhuma opção de voo direto para Portugal, a TAP fica como a opção de quem quer um pouco de decência nesse percurso."
Contras: "O atendimento é bastante impessoal, e eu, como sou muito tímido, tenho receio de pedir um copo de água e ser negado. A utilização dos banheiros após as primeiras quatro horas de voo fica impossível"
Contras: "Um atraso muito nenor"
Prós: "Not much"
Contras: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Prós: "Tudo"
Contras: "Estar tudo 100%"
Contras: "Nossa gostei muito ! Perfeito. a TAP estar de parabens Continue assim. Obrigado."
Prós: "The crew were very friendly and attentive, there was a delay to boarding and departure but they were very apologetic about it. Service was attentive on the plane and bags promptly delivered at the baggage carousel."
Contras: "I upgraded at the airport to Executive class, which is really a bit of a scam to be honest. It’s just the first two rows of the plane and the middle seat kept free... the seats were no different to economy. Not worth the 109€ upgrade fee."
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Not much. Check in luggage charges destroyed the experience, this was not disclosed on the ticket itinerary"
Contras: "TAP charges $120 1st checkin bag, this was not disclosed on the itinerary or kayak site when we book the ticket. We expect kayak to refund this."
Prós: "A comida era boa."
Contras: "A qualidade do pãozinho servido precisa melhorar."
Prós: "First time flying with TAP PORTUGAL and it was a great experience"
Prós: "Atendimento."
Contras: "Avião muito apertado. Sujo. Sem opção de entretenimento. Atrasou bastante sem qualquer comunicado. Embarque caótico."