Tripulação ficou conversando e dando risada a noite inteira enquanto o resto do avião inteiro tentava dormir. Não conseguimos por conta das conversas e risadas constantes da tripulação num voo noturno depois de terem servido o jantar e apagado as luzes
The crew was great, delays both ways was terrible. We had to walk outside and climb stairs to plane which wasn't great for my hip that's full of arthritis.
Air Canada cancelled the flight back in October after I had booked it. The experience was terrible and I will never fly with Air Canada going forward because of this inconvenience.
Very poor, late in Toronto and Copenhagen , the service very poor , no explanation so ever
I'm traveling with my wife and we had separate seats? Wtf?
a TV ao vivo não estava disponível
Dentro do que se pode ter na econômica ok.
Só muita demora no despacho da bagagem. Fiz tudo on line e fiquei em uma fila enorme mesmo tendo me adiantado em tudo. Enfim final de férias acho que o movimento foi grande. Mas no geral tudo positivo. Grata Bia Godinho
A classe econômica premium é muito confortável. A fila para despacho das malas estava enorme e muito demorada, mesmo para quem já tinha feito o check-in.
Prós: "Padrão adequado dos equipamentos e funcionários"
Contras: "Pontualidade e serviço de bordo pago ( pizza muito ruim)"
Prós: "Nothing. Crew unfriendly. In AC You should pay for everything, including the seat or you are in risk to no board because the oversell"
Contras: "Everything in all the process. The airplane is the worst"
Contras: "Deram fones de ouvido com 1hora de voo. Os assentos eram muito apertados. Comida ruim."
Prós: "A tripulação foi muito atenciosa e resolveram o problema da minha comida com muita rapidez."
Contras: "A comida é péssima, sem gosto e ainda veio queimada. As opções de filmes são limitadas. O assento é desconfortável, reclina pouco e eu senti nas costas todas as vezes que o passageiro de trás se mexia."
Prós: "Atrndimento e atenção da equipe"
Contras: "A comida completamente sem gosto O café da manhã foi regular"
Prós: "Do embarque"
Contras: "A tripulação nao e boa"
Prós: "I was just a little bit shocked because there were nothing to eat included.. I didn’t know that that kind of flight didn’t include anything.. But despite of that it was ok.."
Prós: "Entretenimento"
Contras: "Completa falta de compromisso da companhia com horário dos vôos"
Prós: "Entretenimento"
Contras: "Descaso com o cumprimento de horário de voo. É impossível fazer um compromisso contando com a pontualidade da companhia aérea para saída e chegada de seus vôos."
Prós: "Boa variedade de filmes"
Contras: "Pouco espaço e cadeira um pouco desconfortável, mas ok por ser um voo curto"
Prós: "Cordialidade do atendimento"
Contras: "Atraso no voo mais de 30 minutos"
Contras: "Não tem alimentação em um voo de 4:00 horas."
Prós: "aeronave"
Contras: "Fila Check in"
Contras: "A comida, frango cozido e vegetais sem sabor. Massa sem molho. O pão estava gelado no café da manhã. Alimentos sem sabor, cardápios muito ruins."
Prós: "Nada"
Contras: "Tudo"
Prós: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Contras: "Comida não estava legal. Entretenimento sem filmes com legenda em português."
Prós: "Flight was an hour late to VANCOUVER causing me to miss my flight to PDX getting me in 4 hours late to PDX"
Prós: "Significant improvement in service - on the ground and the plane. The Air Canada lounge is very good - clean with excellent catering."
Contras: "Clean washrooms. Stewardesses very helpful. Good food."
Prós: "Embarque e os funcionários"
Contras: "My flight from NYC to Montreal was significantly delayed because the plane was late getting to NYC. This caused several passengers to miss our connecting flight to Quebec City. Air Canada put us on another flight that didn't depart until over 24 hours later! Despite our efforts, we were not offered any help in getting on an earlier flight, and the airline was unwilling to give us hotel vouchers or rental car vouchers. We paid for a rental car and drove ourselves from Montreal to Quebec City. Both of our returning flights were delayed as well. I understand things happen when traveling, but I expect some type of help/ reimbursement/ or sympathy (at a minimum) from the airline! This was my first and will be my only time flying Air Canada."
Prós: "Conforto , entretenimento e atenção da equipe de bordo."
Contras: "A refeição que é servida na volta deixa muito a desejar. Já as refeições de ida Gru_Yyz é muito melhor."
Prós: "Gostei de sermos os dois únicos passageiros do voo de Toronto para Rochester, num jato com capacidade para 48."
Contras: "No check in em Rochester a atendente colocou duas pessoas que viajam juntas em fileiras separadas. O avião que nos levou de Rochester para Toronto era alem de muito pequeno, velho e sujo o que causa preocupação com a segurança."
Prós: "Nada."
Contras: "Avião pequeno, poltronas desconfortáveis, auto falante em cima das poltronas com volume muito alto. No embarque, não havia informações do vôo nos painéis dentro da sala de embarque, nem mesmo no próprio portão de embarque. Foi necessário confirmar pessoalmente com um atendente da companhia se o local estava correto"
Prós: "Due to late arrival of earlier flight employees were on hand to personally assist with our boarding. Plenty of liquids offered to keep hydrated. Lactose free meal had plenty of fresh fruit. Flight attendants were friendly and helpful. On time flight made further connection easy."
Contras: "Bathrooms tend to get very dirty with the over use on longer flights. The bathrooms need the occasional inflight cleaning."
Prós: "Friendly crew"
Contras: "Cramped seats"
Prós: "comfort."
Contras: "dinner menu (chicken was tasteless)."
Prós: "The aircraft, the crew"
Contras: "Films have to be more updated"
Contras: "For non-U.S. Citizens the transiting in Canada is inconvenient and expensive. I wouldn't travel through Canada by plane again."
Prós: "Why Canada created a ridiculous process that requires a $7 payment for transmitting in Canada is beyond me. I hope they realize they are impairing the competition of it's own national airline."
Prós: "Boarding was very well-organised ands clearly explained."
Contras: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Prós: "Nice crew- efficient boarding"
Contras: "One bathroom for all of economy. Poor snacks. No chance to get electronic boarding passes"
Contras: "Our flight got canceled 12 hours before we were supposed to take off. They postponed our flight 24 hours. It took forever to change it so that we still arrived at our destination on the same day. I'm glad I checked my email before going to bed because otherwise I would have shown up to the airport not knowing my flight was canceled. That should not have happened. It almost ruined my trip."
Contras: "No wifi and i paid for it"
Contras: "Minha tv nao funcionava"
Contras: "A funcionaria no check in da GOL. Nao botou no sistema que sou residenre noncansda e em sp a air canada teve ordens para impedir mwu embarque. Lamentavel. No fim td se resolveu em sp"
Prós: "The price."
Contras: "When someone has a terrible experience with a single individual it's just an anomaly. When it came to our experience it's easy to see that it's systemic and come from the top down in that company. The lack of customer service training is apparent. It was rampant and the overall feeling was just plain rudeness exuding from every team member. I'll never fly Air Canada again."
Contras: "Confusão na fila do check-in, com poucas pessoas dando informações e realizando os check-ins. Vários vôos misturados e muitas pessoas. Apesar de estar há 2 horas na fila, só efetivamente passei para o embarque 20 minutos antes da hora do vôo."
Contras: "Had to have a visa for connecting flights. Not worth going through Canada."