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Prós: "Some of the crew were friendly, certainly not all of them."
Contras: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."

Prós: "Nice crew."
Contras: "Horrible seats. Very uncomfortable. No room to move around. Overcrowded plane."

Prós: "Lay flat beds and vegetarian food"

Contras: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."

Prós: "The entertainment was really good. The movie options were good. It was really nice that the movies were free. The pilot did a nice controlled landing and take off"
Contras: "N/a"

Prós: "Crew was amazing. There is always someone from emirates around to help."
Contras: "Little more room on a 14 1/2 hour flight would be nice"

Contras: "Best flight ever. Everything was perfect . Best crew ,"

Prós: "The entertainment system. Easy to use and huge variety."
Contras: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."

Prós: "Good service by Emirates"

Contras: "Good job!!"

Prós: "Dinner was good, breakfast a bit ordinary"
Contras: "business class seats didn’t go flat/horizontal, which wasn’t great for a night flight. Would be good to have a fast track through customs... took about 30-40 minutes"

Prós: "Lots of entertainment options with current movies."
Contras: "Limited leg and elbow room. Food too carb heavy."

Prós: "Leg room is always great!! Also the staff a brilliant!!"

Prós: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Contras: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"

Contras: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."

Prós: "On time."

Prós: "Wow I was pleased to see lady with sign daying Dublin Passengers this way"
Contras: "All Good"

Prós: "Arguably the best service I've ever had on a flight"
Contras: "Had to stop movie 20min prior to landing as I was in emergency exit row"

Prós: "staff is nice"
Contras: "Seats are not as comfortable as other airlines. Baggage lost. Took 30 hours for us to receive. Flight to jfk seems to be cancelled due to weather, but it is very unclear due to no communication from Emirates."

Prós: "No wonder Emirates is one of the best airlines in the world!"

Prós: "Was overbooked from start -"

Prós: "Entertainment and drinks."
Contras: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"

Prós: "The flight updates, services (meals and refreshments)"

Prós: "Typical Emirates excellence"

Prós: "We've flown asian airlines before, but Emirates is by far the best for international travel. Unfortunately we could not afford to upgrade to business, but because we let the Agent know it was our honeymoon he put my wife and I in a window and aisle seat so that we would have nobody between us. This gave us the extra room and comfort we needed. Also, they are a bit roomier than most planes with better leg room. They have a TON of free movies, tv shows, games, music and more on the plane. Food was decent for airplane food and they gave lots of snacks in between."

Prós: "The crew and overall experience was great. Comfortable travel conditions and crew was very responsive and proactive in comfort."
Contras: "Food was mediocre, nothing special."

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Good service, plenty of food, nice crew."
Contras: "Charge to select seats, had to embark and disembark to the tarmac in dubai (horrible experience because of the extreme heat)"

Prós: "Overall very good"

Prós: "Great crew good food"
Contras: "Crew was not really engaging with a smile. Seemed like they were avoiding longer conversation or even eye contact."

Prós: "Great entertainment system. Lots of leg room best airline"
Contras: "Late departure but made up time in flight"

Prós: "Everything was wonderful the crew was outstandingly friendly! I would definitely fly again"

Prós: "The food Staff is superb My niece enjoyed the most. The crew clicked photos with her and made her moments memorable."

Prós: "I like timely served food and beverages in the flight. And the crew service is excellent. Sometimes the TV is not worked by touch screen."

Prós: "Loved the flight crew...very friendly and attentive. Also love the entertainment options."
Contras: "Would love a little more legroom. Paid for high bandwidth wifi...pretty spotty service"

Contras: "."

Prós: "Online checking"
Contras: "N/ A"

Prós: "Emirates doesn't fail! Great service!"
Contras: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"

Contras: "Missed flight because checked bags took to long to get back"

Contras: "The crew hardly paid attention to request. I had to ping multiple times and wait for really long time to get a glass of water. I tried to get to the back, the crew dint even move to help us with anything. They sat together and were talking and dint even care to move. I have never seen this amount of careless attitude so far in emirates. Food quality has gone down quite a bit compared to my travel before."

Prós: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"

Prós: "The staff was very friendly"
Contras: "food choices and entertainment options could be better"

Prós: "• Food was good •The flight was comfortable and I felt saved •The crew was very nice •The flight was cheap compared with service •The entertainment was excelent but you need to add more songs from Africa ."

Contras: "I had given on line preference for Asian vegetarian food but was not served collection of booked luggage at cropusal at SFO ,was difficult for a senior citizen like me as there was commotion"

Prós: "Barcelona to Dubai flight - the flight attendants were personable, helpful, and very courteous. In-flight service was frequent with many stops to check on the passengers of a very full flight. Wonderful and attentive service, even when juggling such a large number of passengers. I was very impressed with the work ethic of this crew."
Contras: "The flight attendants on the Dubai to Singapore flight were surprisingly unhelpful. It was a mostly empty flight and yet during this flight, there were very infrequent beverage service. When I activated my call flight attendant button, no one stopped by. This included at least 3 different flight attendants passing me, some more than a few times, and not once did anyone stop. After waiting for 10 - 15 minutes, I turned off the light and went to the galley part of the plane, only to find a group of flight attendants socializing. I requested a drink and it was handed to me without the attendant every making eye contact as the attendant still was facing and engaged in their conversation. This is not the first time I have experienced this on an Emirates flight so I think the staff training may need to be reinforced. Business class service on Emirates is quite good. But I fly both Economy and Business class. The experiences in Economy did affect my decision on which airline I generally fly with for business class travel."

Prós: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Contras: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."

Prós: "I love Emirates, it's so clean, delicious food"
Contras: "I love every bit of it"

Contras: "Inflight Entertainment System completely dead. Was offered a piece of chocolate from biz class. Haha."

Prós: "Nothing."
Contras: "I didn't like the way they were talking to me about the strict rules on luggage weight limit. They asked to pay 30 dollars for one extra kg and even on the carry on bags. The staff who seemed to be a manager in Korea was telling me to leave behind everything as they are only allowing me total of 7kgs to carry on which includes my laptop (3kg already) and a small handbag! They are literally asking you to just carry your laptop, magazine and a toothbrush! Never seen this strict and stinge rules before. And they didn't even check my carry on weight when boarding after...after giving up my gifts to friends which were not worth paying extra 30 dollars! According to their seat allocation people who sat next to me seemed to be a double or triple size of me (No offence to these passengers) and I could not eat my meal properly because I had no room to move my arm. I asked politely to a crew to change my seat but they said it is full and gave me a cup of orange juice! How nice! I will discourage people to spend extra money on Emirates because you might not get the premium service you pay for!!"

Prós: "Crew was friendly"
Contras: "Food"

Prós: "The crew was very professional and courteous."

Contras: "horrible dry croissant for breakfast"

Contras: "Boarding was late and line was very lonf"

Prós: "Crew as usual very kind"
Contras: "They put me on stand by because flight was overbooked"

Prós: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Contras: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."

Prós: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."

Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"

Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"

Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."

Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."

Prós: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Contras: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"

Prós: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Contras: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."

Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"

Prós: "The entire process from boarding in Chicago until arrival in Athens was very smooth."

Prós: "Swiss took care of arranging hotel for us and substitution flight."
Contras: "Missed connection flight because of delay"

Prós: "Friendly crew; good food"
Contras: "No wifi"

Prós: "On Board Service"
Contras: "Delays"

Contras: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"

Prós: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"

Prós: "Everything"
Contras: "Nothing"

Prós: "Fast, on time."
Contras: "No entertainment at all, super uncomfortable"

Prós: "It was a great flight. Even the food wad good, especially the snacks!"

Prós: "Everything. They are in their own class."
Contras: "Nothing"

Prós: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner. The warm croissants served at breakfast were a very nice touch."
Contras: "Due to turbulence, I could not get out of my seat as much on the return flight, so I did have some swelling in my feet."

Prós: "Crew was friendly. Food was good"
Contras: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."

Prós: "Entertainment"

Prós: "They are the best airline flying to Boston."

Prós: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Contras: "The flight was an hour late, causing us to miss our connecting flight."

Prós: "The crew was amazing, also the service given since it was a long flight."

Prós: "When we landed"
Contras: "Everything else..."

Prós: "Very comfortable and attendants were very attentive."
Contras: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."

Prós: "The staff was just fabulous! Very nice and sincere. Beautiful smiles. I admired the lipstick on one and she came back and had the name of it written down for me. MAC here I come."

Contras: "They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise..."

Prós: "All was good except the snack - it was ok"
Contras: "n/a - quick flight"

Prós: "The crew members were polite and efficient."
Contras: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."

Prós: "Excellent pilot, very smooth fly and landing, good comunication, friendly , good food, nice crew,"
Contras: "A little more water, and too little nag wait in Zurich for connecting flight"

Prós: "Good product, excellent food, great and attentive service"
Contras: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."

Prós: "Friendly staff"
Contras: "This aircraft should be retired long time ago"

Prós: "The Crew was wonderful."

Contras: "priority luggage arrived in SFO about 30 mins after regular luggage"

Prós: "The food, the crew, and the smooth landing"
Contras: "The seats. Kind of uncomfortable"

Prós: "The food"

Prós: "service personnel were excellent. Espresso is great."
Contras: "Business class main meal was disappointing."

Prós: "Great flight crew, on time performance"
Contras: "Seats could be more comfortable"

Prós: "Perfect service, on time"

Prós: "Muito bom"

Prós: "Short flight. Not much is expected. 3 stars for no rating, except comfort. Small seats/felt cramped. Not a huge deal since it's a short flight."
Contras: "No negatives or anything that caught me off guard."

Prós: "Easy and quick"

Contras: "We didn't had entertainment"

Prós: "Crew was great."
Contras: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."

Prós: "Crew was great"
Contras: "So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic."

Contras: "Boarding in Frankfurt Germany was horrendous! Waiting in the "extended " part of the terminal was not ventilated. When we finally took the bus to the plane, we waited on the bus more than 15 minutes in 90 degree weather, with the doors open! The crew outside were very rude and dismissive. The crew"

Prós: "Very helpful crew, good food."
Contras: "Flight was one hour late."

Contras: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"

Contras: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Crew was very kind and attentive"

Prós: "Smooth flight. Friendly crew."

Prós: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Contras: "nothing"

Prós: "Nothing"
Contras: "Totally chaos and personal unprofessional and with very poor behavior."

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "safely arrived; very pleasant crew"
Contras: "Late departurne and arrived about 45-60 minutes late; having to board on the tarmac rather than directly from the terminal."

Prós: "Timing"
Contras: "Entertainment"

Prós: "Krakow Airport personnel ensures that passengers get tru security check out fast for the planes departing earlier. Very nice approach!"
Contras: "No issues."

Contras: "Lack of drinking water fountains at the KRK airport"

Prós: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Contras: "No negative comments."

Prós: "Seats and table are small, very cramped quarters,I’m 6ft 1 &. 210 & it was very tight, can’t really stretch your legs out or get comfortable enough to sleep, the crew was very good, always spot on when needed & constantly offering drinks & warm towels."
Contras: "I really didn’t like our party being separated when we bought our tickets all together, my niece was uncomfortable being away from us on a long flight, this part of the booking process is very frustrating as your seat can be sold to someone willing to pay for it & you get moved unknowingly & when you go to board your seats have been changed."

Prós: "Everything was on time, the service was very nice as well. No problems at all."

Prós: "Easy boarding"
Contras: "Food"

Prós: "efficient service. timely departures/ arrivals"

Prós: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"

Prós: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Contras: "Nothing."

Contras: "Houve um atraso na saída de Munique."

Prós: "The entire crew was very professional and friendly, and I could tell that each one of them really liked their job. I am a seasoned traveler and have flown in the past on every major and minor airline, and I have to rate my flight LH424 from Munich to Boston as one of the best."
Contras: "I cannot think of a thing that I did not like."

Contras: "Flight delays,...."

Prós: "We left an hour late. Pilot made up most of the time in the air."
Contras: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."

Prós: "3"

Prós: "finally they changed the breakfast to include the sausages,,that pizza vegetarian was terrible"

Contras: "We made it to the gate from our connecting flight at 1pm, flight was supposed to leave at 1:10, we got to gate after RUNNING from gate A to Z just to be told the plane left. After researching, we found out the plane didn't depart until 1:43pm. Horrible horrible service. Will NEVER fly with Lufthansa or into Germany."

Prós: "Entertainment choices, food, on time, kind crew, and comfortable seating."
Contras: "Crying babies-but that's not the airlines fault at all"

Prós: "Reasonably good entertainment and ability to charge electronics with USB"
Contras: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."

Prós: "Houve atrasos mas saídas"

Prós: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Contras: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."

Prós: "I liked the crew personnel"
Contras: "I didn't like food"

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Contras: "late 3 hr"

Prós: "Crew kindness."

Prós: "a service"

Prós: "Great service!"

Contras: "the fl;ight was late overall 6 hours, which depended on weather, but"

Prós: "everything was amazing,i love this airlanes end every year fly with them! Thanks!"

Prós: "Very helpful crews. Any problems."
Contras: "Nothing"

Prós: "On time for all legs"
Contras: "4 hour lay over in Toronto"

Prós: "Safe and on time"
Contras: "Too cramped. 9 hrs of tight quarters"

Prós: "Absence of food"
Contras: "In flight service"

Prós: "Overall a nice and good flight"
Contras: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Prós: "Crew is excellent, polite and personal!"
Contras: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Prós: "Comfort"
Contras: "Wifi on klm"

Prós: "Confort and kindness"
Contras: "It was too cold"

Prós: "Muslim food"

Prós: "Great crew."
Contras: "Ran out of business class meal. Substituted a Econ class."

Prós: "The crew was informative"
Contras: "Inflight sandwiches"

Prós: "Very friendly crew and on time with no problems."

Contras: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Prós: "The flight crew was so friendly and the food was really good."

Contras: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Prós: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Prós: "The flight was smooth, the service was friendly, and the food with plentiful."
Contras: "Too much activity in the cabin during the flight."

Prós: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Prós: "The crew were amazing and the flight was very smooth."
Contras: "Keep up the good work"

Prós: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contras: "Less legroom, storage space, bad food, few movie options."

Prós: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Contras: "Nothing"

Contras: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Contras: "Our lougage did not arrive"

Contras: "Nothing special"

Prós: "Crew was great, very nice"
Contras: "Not enough legroom"

Prós: "Snooth and efficiënt with a KLM service"
Contras: "No entertainment"

Prós: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contras: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Contras: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Prós: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Contras: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Prós: "Wifi on Board"
Contras: "Nothing"

Prós: "Friendly in-flight personell"
Contras: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Prós: "Great"
Contras: "Great"

Contras: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Prós: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Contras: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Prós: "Boarding was quick, Flight on time....just a regular service and plane"
Contras: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Contras: "Food"

Prós: "Friendly staff"
Contras: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Contras: "Crowded seating, wake-up for breakfast service two hours before arrival"

Prós: "Comfortable seats. Warm plane with happy staff."
Contras: "Maybe a second sandwich option for food, not everyone likes cheese."

Prós: "Consistently high standards"
Contras: "Nothing"

Contras: "Amesterdam airport employee was really rude"

Prós: "on time, and with snow"

Contras: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Prós: "Got to Amsterdam on time and everything was great including the staff"

Prós: "Flight was delayed for three hours and was a very stressful flight"
Contras: "Flight was not on time and got to destination very very late pier management of aircrafts"

Prós: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Contras: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Contras: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Prós: "Cabin crew very pleasant"
Contras: "Lost our bags, little sympathy from staff"

Prós: "staff was fine"
Contras: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Prós: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Contras: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Prós: "That we didn’t crash"
Contras: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."