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Prós: "On time and the staff were very good. The food was not great, buy good."
Contras: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."

Contras: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."

Prós: "The movies"
Contras: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."

Contras: "Thanks Lufthansa for amazing service!"

Prós: "The crew was great. Seating was a little uncomfortable."
Contras: "Food was not so good."

Prós: "excellent crew"
Contras: "seats could be wider and seatbealts cud be wider"

Contras: "Boarding from Nairobi was ridiculous. The plan was extremely uncomfortable."

Prós: "Great crew"

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "I have never been treated so poorly by counter people in my life!"
Contras: "After 2 hour delay, the flight was cancelled. NO ONE helped to find another flight. After waiting in line for 2 hours, the ticket agent handed me a card and said I had to call the 800 number. The person on the phone said I had to talk to ticket agent to go standby on a flight to Munich and the ticket agent told me I had to call. I was caught in a loop and no one helped. Then when it became apparent I wasn't getting out that night I was informed that there were no hotel vouchers and I would have to find my own hotel! After searching for an hour for a hotel (all were sold out in Boston) I called a friend who lives outside of Boston. No one gave me a taxi voucher because it was not to a hotel. LUFTHANSA customer service is the WORST!!!!!!!!"

Prós: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Contras: "Food was mediocre."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Same as above same as a bove"
Contras: "Same as above"

Prós: "Very friendly people. Security guy helped me to get to the wifi at the airport. I could spend my waiting time very productive way sorting out my business emails:)"

Prós: "service much better Dennis was excellent and attentive!"

Prós: "on time no hassle"
Contras: "nothing in particular"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Contras: "All flights cancelled. Stuck overnight."

Prós: "Flight was comfortable and quick."

Prós: "Flight, crew, arrival were good"
Contras: "Security in Frankfurt was overwhelmed, so we were transferred to a set of security gates which is very far from the A gates. Had to take 2 slow elevators (no escalators!), go through the underground walkway connecting B and A sections and finally walk to one of the outermost gates to board. We were bused; our bus waited next to the plane for quite a long time full of people and without AC. It was a very unpleasant experience."

Contras: "Crew at Newark airport unpleasant and dismissive."

Prós: "Flight itself was fine. Some turbulence but that could not be helped"
Contras: "My 6am flight was cancelled while we were waiting in line. No one explained anything. Just went up to desk and I was put on a flight an hour later. But then my bag did not make it I was there in plenty of time to check in. Easy explanation would have helped"

Prós: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Contras: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"

Contras: "Houve um atraso na saída de Munique."

Prós: "Maintaining traditional tourist class service, i.e. a little bag of snack, soft drinks served on even a very short flight."
Contras: "Boarding was free for all, would've preferred boarding by rows."

Prós: "The entertainment system included ability to access cameras on the tail and belly of aircraft which was interesting to watch takeoff and landing. Crew was great, flight was smooth."
Contras: "Seat cushions lacked deep cushions, seats were too close together, could not stand up. Boarding was not done by rows, so took longer than usual."

Contras: "Flight delays,...."

Prós: "Perfect service and comfort for a short flight. Very modern, excellent!"
Contras: "Sandwich delicious but too small."

Prós: "Boarding is efficient. Flight very smooth."
Contras: "great crew"

Contras: "Problem, flight was from Munich to Moscow, got onto flight from Munich to Ankara, boarding staff didn't notice, still not in Moscow."

Contras: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than told me they were out of kosher food, gave me cold one at the end."

Prós: "Houve atrasos mas saídas"

Contras: "My luggage was lost"

Prós: "I love lufthansa"
Contras: "We waited 1 hour inside the plane for a tore change. That should have been done before take off time."

Prós: "Crew"
Contras: "Seat was very narrow"

Prós: "Food was pretty good except for breakfast. Hospitality is great. Wish there was more access to water."
Contras: "Big passengers sitting near smaller passengers is annoying as they encroach on the limited space that exist and armrests suck as per usual."

Prós: "Pleasant staff, drinks including digestive, toilets situated downstairs"
Contras: "Boarding could have been done in sections, not all at once. Entertainment needs to be refreshed more often"

Contras: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "Meals and service"
Contras: "Cramped seats"

Prós: "Was given an upgraded seat due to the confusion on my confirmed seat being given away."
Contras: "Confusion on my confirmed seat assignment caused major frustration when in a foreign country. We took off late so missed my shuttle in Seattle so had to wait 2 hours for the next shuttle."

Contras: "Nothing"

Prós: "Larger than expected in room. Lots of movie options. Food was pretty good"
Contras: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."

Prós: "Good entertainment options and nice choice of movies and TV. Complimentary drinks are good and service is frequent."
Contras: "Difficulty with Lufthansa's website made it so that I could only complete check in for one person in our party. When we arrived at the airport and they printed boarding passes, the Lufthansa agent re-assigned seats without asking or telling me and gave us all middle seats. Very poor form. Food was either average or bad, depending on what was served. Boarding is unorganized, with people lining up over an hour prior to boarding and almost completely ignoring their boarding groups."

Contras: "Same as Abu e"

Prós: "Organized"