3h10 de retraso, espera para embarcar en el hall después de enseñar billetes y fuera delante del avion
Adquiri €€€ embarque prioritário mas na hora do embarque não houve qualquer diferenciação com relação a este embarque. Todos embarcaram juntos e se embolaram na espera para entrar na aeronave. Não valeu a pena esta aquisição.
Prós: "Crew was great"
Contras: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Prós: "The crew did a fanstastic job!"
Contras: "The seats werent the best and my seat didnt have a window."
Prós: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Contras: "Going anywhere but Catania"
Contras: "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"
Contras: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."
Contras: "The return flight was very turbulent, but mostly close to take off and landing."
Prós: "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Contras: "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."
Contras: "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."
Contras: "To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini."
Prós: "Checking and boarding were easy. Also email reminders were helpful."
Contras: "Could they spare a drink of water? They charged extra for everything, including the air you breathed."
Prós: "Low cost"
Contras: "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."
Prós: "Organization in boarding the plane"
Contras: "When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours"
Contras: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Contras: "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"
Prós: "We got there"
Contras: "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"
Prós: "I cancelled the trip because in reading the fine print, I found the cost of checking a single small bag almost as much as the cost of the flight itself. Cancellation was accepted but took some effort to do it."
Prós: "A flight es eventually arranged"
Contras: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Prós: "Accepted phone scans of our boarding passes. Decent price Nice crew Left a little late but still managed to arrive 15 minutes early on a one hour flight."
Contras: "I only gave one star for food but I didn't buy any food so I would rather have a "not applicable" category."
Prós: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Contras: "No food or entertainment"
Prós: "Staff was friendly"
Contras: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"
Contras: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Prós: "Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though."
Contras: "O preço do check in da bagagem."
Contras: "Embarque tumultuado"
Prós: "Good short flight"
Contras: "Short flight, no food or entertainment"
Prós: "the plane were very old and we felt scared since there was turbulence and the plane showed an unsafe one..."
Prós: "Seats were OK and overhead storage was good."
Contras: "Flight was delayed 45 min without explanation."
Contras: "The flight was 5 hours late and the company did not give us any information about when the flight would take off and what the problem was. They sent us a voucher for €10 for our next flight. No thanks."
Prós: "Crew was very nice and professional."
Contras: "Seating is a bit tight. But ours was a short flight."
Contras: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Prós: "Price, direct flight"
Contras: "No frills, no beverage/snack service, seats very uncomfortable"
Prós: "Volotea flight was good and I would fly Volotea again but checking in at the Santorini Airport is Chaos for all airlines Santorini Airport needs to organize the check in area with better barriers especially for the very long line of psgrs lining up for security Without barriers it's unclear where the line ends and where those joining the line should go therefore causing a lot of confusion and people trying to bud in"
Prós: "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Contras: "Flight was cancelled 6 months ago and I still have not received my refund."
Prós: "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"
Prós: "Errrm...that we actually got to Palermo alive, that was nice."
Contras: "Kind of sneaky with the hand luggage, you may well have the guidelines in small print somewhere, but you really should allow people to check their bags in online before the flight, as opposed to paying 80 euro per bag, so 160 euros for two bags that didn't even weigh 10kgs each. RyanAir would have been able to fly us the same trip for that alone, with bags! Then when we were boarding, both of our seats were taken - the flight attendant said "Welcome to Italy". So, that's our story. In a nutshell, overpriced, and didn't get the seats on our boarding passes..."
Prós: "price was great for our flight, otherwise it was like any other flight, nice attendants, nice clean plane, on time"
Contras: "Was delayed and had to cancel flight and book a different airline"
Prós: "Simplicity and no headache."
Contras: "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."
Prós: "I liked how they played music"
Contras: "My luggage was lost and still has not been located. The bag tag number was entered incorrectly numerous times with different agents over the phone as well as at the airport."
Prós: "The flight was so smooth I forgot I was on a plane. Great landing, too."
Prós: "Nothing to be honest."
Contras: "When we checked in my bag was 21 kg and she gave me trouble with that even though we had to pay extra for the bag in the first place. And then since it was a backpack we had to take it to a different location to drop it off for check-in. She also wasn't too friendly either. The flight was an hour and a half delayed. In fact each time I have flown with volotea the airplane hasn't been on time and hasn't even taken off by the time the flight was scheduled to land! The seats were close and the ride was not comfortable. I absolutely will not be using this airline again and certainly would not recommend it to anyone."
Contras: "We arrived at the airport two hours before the flight and were told we had to pay 30 euro/person (120 euro total) for boarding passes. Really?!? We had been checked in, but hadn't printed the boarding passes. They told us that they had just closed the opportunity to do this for free at the airport & we now had to pay the exorbitant fee or no boarding passes and no getting on the plane. No other way around it. It just felt like yet another ridiculous excuse to suck more money out of passengers. Just like the banks...a fee here, a free there will add to the profit bottom line without providing any additional value for the customer. Buyer beware!"
Prós: "Nothing much."
Contras: "Left us standing for a huge time in front of customs and arrived late to boarding gate. Ridiculous.y small measurement boxes for carry on luggage which would not hold standard carry on bags. This dispute the plane having full sized overhead bins that easily accommodated the bags. Forced us to pay $60 a bag under the pretext that the bags would have to be ch caked. But they didn't, we just carried them on and there was plenty of room. They were rude and unreasonable and let lots of people through without the charges after they simply removed items from their bags and carried them a few feet before putting them back. It was just a shake down."
Contras: "Give us a snack or drink"