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Employees are great and helpful! Great location. More of a business hotel. I booked a partial view of the bay room and it was just that. Expected a bit more than what I was hoping for and was let down. Unexpected charges.
Great hotel - reasonable for downtown hotel Everything was great
The motif is a great place to stay. I went to Seattle with my boyfriend to celebrate his birthday. It was the perfect location as it is in the middle of downtown Seattle. We didn't have to go far to get a bite to eat or to have a few drinks. It's a nice hotel, the rooms were clean and it was very spacious. Coffee and water in room. They upgraded our room since it was a special occasion. Overall I had a great time and I will stay there again when I go back to Seattle.
This hotel deserves a high rating! the location is great so close to everything, approximately a 8 minute walk from several places. If you are taking Uber there is an easy drop off/ pick up location right in front of the hotel. Very Modern and a great view! Staff was so sweet and they all wanted us to get the most out of Seattle. The staff will change your towels only if you make it obvious, they will restock and clean but towels were the only problem. Also the bathroom was nice but a bit small.
Complimentary wine ; bed comfortable; quick check in: room was nice; location; Temperature in the fitness was far too warm: could not adjust. Called staff but no response
Great location, nice modern design inside, reasonably comfy beds. We arrived around midnight and needed another set of towels so we could all shower. They said sure, they'd send them up. An hour later, no towels. Called down, asked them to leave them in the hall so we'd at least have enough towels in the morning. They said sure, we'll do that, sorry for the delay. Morning comes - no towels.
Great hotel overall. There is a bar area on the terrace thats a great place to hangout and have a few drinks. Friendly staff, comfortable beds, even helped me out with my toothpaste i forgot at home. Close to pikes market and everything down town. Nothing, it was a great experiece.
The location was excellent in the center of everything. Two blocks to convention center. Five to Pike's Place Market. Close to numerous excellent restaurants. Walking distance to Space Needle and Frontier Square. Rooms a little tight for more than a couple nights.
Great location, friendly, helpful staff. Only stayed one night so we didn't get to sample all the amenities. Bed wasn't as comfortable as we are used to.
-location -black hair in the sink -red hair in the folded towels -mold on the ceiling -lack of communication about when our room was ready
Location is great....rooms are small but comfortable. Bathrooms are extra small. Staff is friendly and amenities are nice Amazing to find free wifi at a hotel these days
Very nice room when we finally got what we requested. Really helpful staff. Loved the daily wine tasting. On site parking was awesome. Perfect location. Didn't have the bay view room we requested (overbooked-not ok) so we were stuck on a lower floor the first night which was incredibly noisy. Also it was Gay Pride weekend so it was crazy there. The next two nights we had a top floor bay view room which was awesome except there was this random really loud noise (elevator grinding or something ) that woke us up several times each night.
Bom, bem mantido. Boa localização.
A cama/roupa de cama era incrível Ter que pagar para a sala de internet
Vey quartos limpos. A equipe simpática e prestativa. Excelente localização na cidade. Amor a vista. E muito acessível Nada
Fabulous views from our room. Very convenient location. Parking valet is inconvenient and expensive.
good beds old room, no hot tub
great bed and view from the 29th floor. staff was very accommodating. up the hill the first time was a little tough but it really wasn't that bad. the hotel lobby smells like the restaurant which can get a little overwhelming when first walking in.
Your staff is professional and friend. The location is convenient and the facility is good. I would recommend your hotel to my friends and colleagues. The hotwater system needs to be upgraded.
The staff was friendly We had dinner at the hotel and were not mentioned any of the specials going on for New Years so that was poor I thought and the hotel and our room smelled like chlorine, which is not something that you want to smell in your room, also when your paying for a room you should not have to pay $32 for parking, when we paid for the room and dinner.
Friendly staff and central location. Having to pay for internet!
Location is good. Staff is extremely disrespectful and not willing to help.
The room was spacious! Breakfast food options and service were terrible and to make it worse, I had pre-booked it for three mornings... It was one awful meal experience!
Parking attendants were not friendly; made it very uncomfortable to valet park my car. It also became annoying when they were not readily available.
Renovations at the restaurant caused slow service for dinner, location a bit further from eateries than thought
Close to all the life of the city e.g. water, restaurants, shopping, etc.. I had booked for three rooms and when checking in the front desk let me know I had booked for 5 rooms? I showed them my booking and they said I would have to go back to booking.com
The location was great, we had a huge room, and the staff was exceptional. We were able to check in early -a blessing- since we had just finished a cruise and had no where to put our bags. We were also able to leave out bags for free after check-out when we has several hours to kill before heading to the airport. I wish there had been a pool, and the restaurant prices were 10% too high for the quality.
Front desk was so nice Hotel felt tired and was smelly
Beautiful historic hotel, great location, excellent staff.
I liked being welcomed at the door by 3 people. The rug in the elevator was an unexpected treat and photo op. The room was plush. The bar was a relaxing place for a drink and dinner which was very good. It was also good to find parking nearby on the street. I didn't like that I wasn't told that there would be an incindental charge on my card for possible expenses incurred in the room. The next day I saw the charge and called the hotel and was then told why. She said it was something we should have been informed of. The charge "fell off" the next day.
restaurant and service Noisy courtyard, thin walls
A lovely facility, friendky stff great service. A nice treat. no
Very quite and friendly. Jerry was awesome this place is so nice will be back again
Old charm with all the comforts
Clean, ok location, Smell
The staff were wonderful and extremely helpful. Nothing
European feel; cozy, un-Holiday Inn room; excellent in-room coffee; good bed with nice sheets and a variety of pillow types and fill; accommodating staff; very nice toiletry items Noise - I could hear my neighbors and people in the corridors; old windows let in lots of street noise
From the moment we pulled up to the hotel, the service was fantastic. Jerry helped us with our bags, showed us around the hotel--giving a great history of the décor, and then walked us up to our room. He gave us advice on where to go and what to do. The staff at the desk and the bar were just as attentive and kind. The room was the perfect size for the two of us, and all necessary items were stocked and clean. It was a great visit!
I stay at a hotels a lot and what I normally consider a great experience is when a hotel does a great job of alleviating the inconvenience of not being at my own house with my own stuff and kitchen. But the sorrento is a whole other thing. It's effing fabulous. I felt instantly relaxed and at home, if my home were a huge gilded age mansion. The food is wonderful, the staff is very available, the lobby area- I just wanted to hang out there and not go out. Even the courtyard, which is on a busy street, was like a cocoon. The whole experience was like being in another better world. AND there was tons of free street parking within a 2 blocks radius! The one lame thing was there is only one elevator, but it is a genuinely old building, and what're you gonna do? It moved fast- you could tell they've made an effort to make it as speedy as possible. And it had a rug that said the day of the week! Which is more reassuring than you might think when you are travelling.
Gym was awesome , BEST hotel gym I have ever been to. Super clean and great equipment and organization. I thought it was ridiculous that we had to pay extra for internet in the room, I can't remember the last time I was at a hotel and the internet was covered.
Excellent, friendly service, I would definitely return to this hotel. First given a "17" room, went to the front desk and Lin very kindly moved us to a different room, which was larger and brighter.
Very central to all points of downtown. Clean and modern with a friendly staff.
Great location for convention center.
Classy. Clean. Kind helpful staff. Great location.
I liked the location most, very convenient to everything. Room was nice, love water in lobby too The cost of parking, no free wifi, bathroom was incredibly tiny.
So mess up
I liked the quality of the bedding but we the bed didnt have a top sheet just the duvet and a sheet on the mattress. Pillows were nice and fluffy. No free wifi. You have to pay extra for almost everything even over night parking in the garage. There was construction going on which we didnt hear but they put temorary lables on the elevator buttons that were not very clear. We were not the only ones that had issues.
The room was clean and had a great location to downtown.
The service overall was very good at this hotel. Recption staff was very good. and helpful.
Very convenient to the convention center (my venue) at half the price of the big names. Staff was very helpful in finding dining unique to Seatle. A five block walk back to the hotel was quite a hill climb.
Absolutely every one we came across went out of their way to help us in any way they could. Don't think we have every stayed in a place as friendly as your hotel!!! Made me want to move to Seattle! I think the only thing I can come up with that we didn't like was the fact that the television didn't work. Other wise everything was A ok!
The personnel at the reception and hotel location. The cleaning personnel was not too friendly, but not unfriendly either. Also, we found a couple beer based alcopop cans under one of the bed and some old socks. But my intuition says that this is a case of "when you pay bananas, you get monkeys". Also, as customary as it might be in Seattle/Washington, an 18 dollar parking feels a bit much. We stayed in a 50-dollar-a-night-hotel in Portland (walking distance from the city center just as Inn at Virginia Mason) the night before arriving at Seattle, which included a simple, but free continental breakfast and free parking. Also, in Europe/Asia/N-America I've easily managed to find hotels with free parking.
The hotel was quiet, the rooftop view, It's incredibly hot because there is no air conditioning. Our view was the hospital where we can see patients laying in their bed, can barely open windows
This is a very comfortable hotel to stay in if you have family in, or appointments at Virginia Mason Hospital. You don't have to go outside from the hotel for meals or trips to the hospital or clinic. It's very comfortable with a great restaurant.
location and convenience for medical purposes at the Hospital didn't have a twin room as per our reservation so had a single queen
The food was very good and reasonably priced for Seattle and the staff were friendly and helpful. The public areas are pleasantly decorated but the whole place is old. The Hotel is obviously used by friends and relatives to visit with patients in the adjacent Virginia Mason Hospital and some of those patients come into the Hotel to dine etc. It is possible to walk to the downtown areas but it is quite a walk and the streets have steep gradients (rather like San Fransisco). The Hotel is obviously allied to the adjacent major hospital. There are passageways between the Hotel and the hospital. The reception is shared with an adjacent Hotel / Apartment complex across the street. The street is closed and the whole site is a construction zone. There is no easy parking unless you can find valet parking in a nearby Hotel or can find local on street parking in a non meter area. The bathrooms are rather like hospital bathrooms. The building is old and the air conditioning works in some rooms and not others - there is no individual room control. The air conditioning system on the roof of an adjacent hospital building is very noisy and goes 24/7 - there are notices on the windows warning of construction site noise.
The price and the convenience of being close to the hospital. Because of my bad back, I requested a recliner chair to use as a sleeper for the night at check-in and the lady said she'd check but I never received a chair or a reply.