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Everything was fine All other hotels in this class usually provide free internet. Even if one has to pay I don't understand the exorbitant cost. Shameful gouging!
Well done to the Westin staff. Best hotel best value!
The staff was very helpful and accommodating to a large party. It would be nice if they had a hotel shuttle.
Although we like the convenience of the location, the parking ramp spaces are too narrow. Someone hit our vehice during our weekend stay. We filed a report, but no one has followed up with us. Very disappointing.
1. Late check in around 12:30 am - due to construction and lateness of hour, it was very difficult to get in the hotel... doors locked, escalator not working, ... When it was pointed to check in Peloponnese, not a note or tone of sympathy! How can Westin put someone front desk with this type of attitude 2. Hotel fire - when we got back late afternoon there was fire earlier in the day that has left very smoky smell in our room. They put out notes but when we checked out following morning, I had to bring it up in conversation.
We booked this for our honey moon. Nightmare Small room. They then upgraded us yo a suite and chafed us a fortune. No sorry, no offer to make our stay better. So upset will never stay again. DR. Brian Bledsoe
central city location this is not a luxury hotel. The pool is barely adequate.
Everything except the exorbitant amount of cost for items in the room that were set to a weight sensor. I bumped the fridge and was worried that they charged my card that night. Nothing went through, thankfully. Other than that, everything was excellent!
really liked the shower
Loved the view! Very clean & the bed was very comfortable I would stay again. didn't have anything to drink in the room
Pros: Located within short walking distance of shopping, transit station, monorail, restaurants, and Pike Place Market. Staff friendly and helpful. Soft, comfortable beds and pillows, like sleeping on a cloud. Beautiful views of the city. Cons: A single staff member at the concierge desk treated us as if we were bothering her and wasting her time after we had patiently been waiting for 5 minutes or so for her to finish with a phone call before helping us, as if us waiting quietly near the desk to ask a question was somehow an annoyance to her.
Location is central, walking distance to everything. Very clean. Super comfy bed. Everything is extra. Need wifi? Pay extra. Parking? Extremely expensive. Staff are confused, rude, and seem that they don't want to be there. Parking was a huge ordeal as reception didn't know anything about it. Had to go back and forth to reception to get key activated. Check in and accessing the parking took over an hour. Calling reception feels like you have disrupted them from something important and have no time for you. Rooms are beautiful but any notice on walkway echoes inside, at all times of the day/night. Very noisy.
Location was superb and easy to reach by Light Rail from airport. Hotel is charming and staff friendly and accommodating. It was the hotel of choice as we knew its reputation. Room was small but the price was very good for DT Seattke in summer. No view but we only needed a place to sleep for a few nights.
The vintage quality throughout
There was an old musty smell
historic hotel; restored- excellent job on restoration- well maintained- very friendly & personable staff; in the heart of downtown location n/a
Beautiful well kept property in great city location. Wonderfully friendly and helpful staff. Plus "Oliver's" bar makes the best Martini's in Seattle. Nothing
Awesome hotel close to Pikes Place Market. Easy walk to restaurants. Macy's (hotel discount) right across the street. Friendly, helpful staff. Will stay again.
A cama era desconfortável. O banheiro era muito pequeno
A atenção dos funcionários, em especial a todos que nos atenderam. Não.
Do atendimento prestado pelos funcionarios SIm 1) a limpeza do quarto deixou a desejar. 2) a noite deveria ter mais opcoes de comida, pizza, porcoes, lanches e pratos rapidos, pois nada fica aberto perto do hotel, inclusive o restaurante do hotel fecha. 3) o estacionamento e muito caro, pois em frente tem um que cobra apenas 10 dolares para passar a noite.
Pessoal atencioso, acomodações adequadas, confortável, boa localização. Odor de cigarro no corredor e quarto.
A localização é bem no centro, perto de tudo. O remodelamento do lobby é lindo. Tomamos café da manhã no restaurante e estava delicioso. Eu sugiro utilizar o serviço de manobrista para estacionar e descarregar a bagagem primeiro para colocar em um carrinho, pois não existe elevador na garagem de estacionamento
O pequeno almoço é muito caro
Gostei da localização ,do serviço ,apenas um funcionário nã deu a devida atenção para a minha esposa.
The size of the room was good and the decor was young and hip. Also the hotel staff were all friendly and helpful. Perfect for travel
The staff was extremely helpful, friendly and welcoming! Even though we arrived very early in the day, they were very accommodating by handling our luggage and making some excellent suggestions on nearby things to do and see while we waited to check in. I really, truly cannot say how absolutely impressed we were with the staff, their positive attitude and attentive nature. It was perhaps one of the best hotel stays we've experienced and it was all because of the people who work here!
Everythin was perfect, decoration, staf, location everything
Clean and quite
The staff was always helpful and went above and beyond
Reasonable price for such a great location Parking spots are a bit limited & very tight fit.
I was able to check in early. They room was clean and bathroom was stocked. The parking for this hotel is horrible!!! They have about 10 stalls up where the hotel is, then about 20 more below. We were NOT told its on a first come, first serve basis and ended up having to pay $20+ to park in the lot next door. I have never had to pay for parking as a guest of a hotel. Very disappointing.
The complemtery breakfast was great. They even had a Belgium waffle maker. King size bed and pillows were very comfy. Overall a great stay. Valet was a bit in the higher range. Paid $26 for one night parking. Pull out bed I thought was uncomfortable but my daughter seem to think differently. The pool and hot tub was ok. Probably needs to be renovated soon if not a deep cleaning.
The room and hotel was very clean and priced within our budget.
I like that they provide a shuttle to sight see and they have free items that are easily forgotten like toothpaste. The rooms were kept clean and the cleaning and room service staff were extremely friendly. I didn't appreciate all of the front desk staff. There was one or two that I felt were friendly and customer service oriented, others seemed less willing to assist.
Friendly and helpful staff. And you cannot get better dining in Seattle.
We wanted a Seattle Hotel, centrally located, for one night so we could see Billy Joel in SEA. What we stumbled on a delightful boutique hotel above the famous El Gaucho Restaurant. Only 17 rooms with a delightfully helpful Manager and staff, "The Inn" was a joy. Whether it was places to eat ("The Inn" has no food services itself), directions to get to Pike Place Market (a couple of blocks down the street), or their 5 o'clock complimentary wine bar, "The Inn" was excellent value for money. If you stay there be sure to go to CJ's Eatery for breakfast. As welcoming as the staff make "The Inn" its a walkup with suitcases from the ground floor. That walk-up can be a bit daunting the 4th or 5th time you do it during the day. Also the rooms are clean, comfortable, but a bit tired.
Come up to do the tourist things that this lovey city has to offer and was able to walk to all major landmarks that took about 30 mins The staff were kind and very helpful. Will be staying at a Garden Inn again The cleaning services took too long to come clean our room but they did a great job.
Great staff, big room, fantastic location, new everything, slept like a baby. Treated extremely well. Highly recommended!
Very clean, very new, breakfast was nice, held my bags for me. Service was very pleasant Not in their control at the moment; a club nearby was pumping bass until 3am. Nearby construction makes it slightly harder to navigate.
PROS: - The staff were helpful for providing directions to getting to parking and room. - Location was convenient for our activities (near Westlake Center). - Bar was good and convenient with good happy hour. - Inviting lobby to hang out in with couches, chairs, tables, and fire place. - Modern finishes in the hotel. - Did not visit pool/exercise room so no comment. - Impressed overall with hotel. - Bottom Line: We would stay here again CONS: - The room we had looked right out to another building (not a huge deal though). - No other cons that I can think of.
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Great location and friendly staff! The walls were thin, you could hear conversations outside your door and people walking above you.
Location and staff tried to be helpful but should have known the area better
Front desk staff exceptionally customer service oriented and friendly. 5 Star service Hotel is older and seems a bit on the seedy side. There are many updates the hotel desperately needs. Rooms are small, and the air conditioning/heating units are the old-school type that are large units mounted under the windows, making the units loud.
Average hotel, hidden charges were not pleasant to find out. (Parking fee) Parking fee.
Room clean, bed and pillows comfortable. Hotel staff friendly and helpful on where to eat. 10$ parking fee.
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friendly and helpful staff willing to do what whatever it takes to try to solve problems. ran out of spa towels on Thursday night
I liked the hotel's location and price. Not really.
The hotel has an excellent location to downtown. Nice view from the window and the staff is very nice and friendly. Highly recommended. None
Great staff and location
Honestly there are a lot of boutique hotels in seattle I would pick over this one considering the high cost of the room, but it was close to our event and that was the main thing. Very small and tmy car seemed vulnerable to attack in the parking lot Room size, price and parking