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-location -black hair in the sink -red hair in the folded towels -mold on the ceiling -lack of communication about when our room was ready
The location was excellent in the center of everything. Two blocks to convention center. Five to Pike's Place Market. Close to numerous excellent restaurants. Walking distance to Space Needle and Frontier Square. Rooms a little tight for more than a couple nights.
Very nice room when we finally got what we requested. Really helpful staff. Loved the daily wine tasting. On site parking was awesome. Perfect location. Didn't have the bay view room we requested (overbooked-not ok) so we were stuck on a lower floor the first night which was incredibly noisy. Also it was Gay Pride weekend so it was crazy there. The next two nights we had a top floor bay view room which was awesome except there was this random really loud noise (elevator grinding or something ) that woke us up several times each night.
Great location, friendly, helpful staff. Only stayed one night so we didn't get to sample all the amenities. Bed wasn't as comfortable as we are used to.
Employees are great and helpful! Great location. More of a business hotel. I booked a partial view of the bay room and it was just that. Expected a bit more than what I was hoping for and was let down. Unexpected charges.
The motif is a great place to stay. I went to Seattle with my boyfriend to celebrate his birthday. It was the perfect location as it is in the middle of downtown Seattle. We didn't have to go far to get a bite to eat or to have a few drinks. It's a nice hotel, the rooms were clean and it was very spacious. Coffee and water in room. They upgraded our room since it was a special occasion. Overall I had a great time and I will stay there again when I go back to Seattle.
Great hotel overall. There is a bar area on the terrace thats a great place to hangout and have a few drinks. Friendly staff, comfortable beds, even helped me out with my toothpaste i forgot at home. Close to pikes market and everything down town. Nothing, it was a great experiece.
Location is great....rooms are small but comfortable. Bathrooms are extra small. Staff is friendly and amenities are nice Amazing to find free wifi at a hotel these days
Great hotel - reasonable for downtown hotel Everything was great
Great location, nice modern design inside, reasonably comfy beds. We arrived around midnight and needed another set of towels so we could all shower. They said sure, they'd send them up. An hour later, no towels. Called down, asked them to leave them in the hall so we'd at least have enough towels in the morning. They said sure, we'll do that, sorry for the delay. Morning comes - no towels.
This hotel deserves a high rating! the location is great so close to everything, approximately a 8 minute walk from several places. If you are taking Uber there is an easy drop off/ pick up location right in front of the hotel. Very Modern and a great view! Staff was so sweet and they all wanted us to get the most out of Seattle. The staff will change your towels only if you make it obvious, they will restock and clean but towels were the only problem. Also the bathroom was nice but a bit small.
Complimentary wine ; bed comfortable; quick check in: room was nice; location; Temperature in the fitness was far too warm: could not adjust. Called staff but no response
Well done to the Westin staff. Best hotel best value!
Loved the view! Very clean & the bed was very comfortable I would stay again. didn't have anything to drink in the room
We booked this for our honey moon. Nightmare Small room. They then upgraded us yo a suite and chafed us a fortune. No sorry, no offer to make our stay better. So upset will never stay again. DR. Brian Bledsoe
The staff was very helpful and accommodating to a large party. It would be nice if they had a hotel shuttle.
Everything was fine All other hotels in this class usually provide free internet. Even if one has to pay I don't understand the exorbitant cost. Shameful gouging!
Although we like the convenience of the location, the parking ramp spaces are too narrow. Someone hit our vehice during our weekend stay. We filed a report, but no one has followed up with us. Very disappointing.
1. Late check in around 12:30 am - due to construction and lateness of hour, it was very difficult to get in the hotel... doors locked, escalator not working, ... When it was pointed to check in Peloponnese, not a note or tone of sympathy! How can Westin put someone front desk with this type of attitude 2. Hotel fire - when we got back late afternoon there was fire earlier in the day that has left very smoky smell in our room. They put out notes but when we checked out following morning, I had to bring it up in conversation.
really liked the shower
Pros: Located within short walking distance of shopping, transit station, monorail, restaurants, and Pike Place Market. Staff friendly and helpful. Soft, comfortable beds and pillows, like sleeping on a cloud. Beautiful views of the city. Cons: A single staff member at the concierge desk treated us as if we were bothering her and wasting her time after we had patiently been waiting for 5 minutes or so for her to finish with a phone call before helping us, as if us waiting quietly near the desk to ask a question was somehow an annoyance to her.
central city location this is not a luxury hotel. The pool is barely adequate.
Location is central, walking distance to everything. Very clean. Super comfy bed. Everything is extra. Need wifi? Pay extra. Parking? Extremely expensive. Staff are confused, rude, and seem that they don't want to be there. Parking was a huge ordeal as reception didn't know anything about it. Had to go back and forth to reception to get key activated. Check in and accessing the parking took over an hour. Calling reception feels like you have disrupted them from something important and have no time for you. Rooms are beautiful but any notice on walkway echoes inside, at all times of the day/night. Very noisy.
Everything except the exorbitant amount of cost for items in the room that were set to a weight sensor. I bumped the fridge and was worried that they charged my card that night. Nothing went through, thankfully. Other than that, everything was excellent!
Nice clean room with all the amenities I could need.
From the time we checked in until we checked out everyone of the staff members that we encountered was friendly and helpful. All of the accommodations at this hotel during our stay was exactly what we would expect from a stay at a Homewood Suites by Hilton. There was nothing that we did not like.
The hotel staff were very friendly, knowledgeable and helpful. The breakfast and dinner feature was a nice option as I was traveling on business. Room was spacious and nicely decorated. The major negative feature of this hotel was the highway right outside the front of the hotel. It was very loud in the room even late at night due to trucks especially. Earplugs were provided; however, the constant hum became irritating after a day or two. Maybe replace the windows in the front hotel rooms to be more noise blocking.
Excellent! Lots of room, comfortable, clean, good complimentary breakfast & dinner. Two Big TV's, in LR and BR; giant bathroom. Good location, everything downtown a short walk away. Quiet, good privacy. I'll stay here again, EVERY time. What's not to like?
Excellent customer service. Convenient location for public transit and walking around downtown and Capitol Hill. Great deal for kitchenette and workout room. Will stay again, highly recommend.
The front desk staff were extremely helpful at check in and also when we asked for assistance about shopping etc. The breakfast is very good. We appreciated the availability of a free shuttle to places of interest, the valet parking, and the free newspaper. When we arrived it was dark and we drove past as the signage is not that good.
They were very accommodating. We arrived late in the evening and very tired from the drive. As soon as we got to the front desk, they told us that a pipe had burst and that our room was flooded. Before we could even say anything in response, the manager said he had booked us at a different hotel that was closer to where we wanted to be, had comp'ed our room and hotel parking, and gave us a letter to give to the next hotel. The next hotel had a friendly front desk, the rooms were nice and the breakfast was very good. Not just cold cereal but actual pastries and hot food. Would stay there again for sure. I never like staying at a hotel where you have to pay for parking, especially when there's no airport shuttle.
Breakfast is awesome! Linens got stained and the room smells awful paid 50+ for valet.. Ridiculous! No self parking btw
The front desk staff were amazing! So nice and helpful!
I liked how the rooms were bigger than expected. The way I was treated @ the front desk by the clerk, he was short w/ me while talking & kind of rude.
Great proximity to sites of interest. Our ceiling would occasionally leak over the entryway floor.
The room and hotel was very clean and priced within our budget.
The complemtery breakfast was great. They even had a Belgium waffle maker. King size bed and pillows were very comfy. Overall a great stay. Valet was a bit in the higher range. Paid $26 for one night parking. Pull out bed I thought was uncomfortable but my daughter seem to think differently. The pool and hot tub was ok. Probably needs to be renovated soon if not a deep cleaning.
I like that they provide a shuttle to sight see and they have free items that are easily forgotten like toothpaste. The rooms were kept clean and the cleaning and room service staff were extremely friendly. I didn't appreciate all of the front desk staff. There was one or two that I felt were friendly and customer service oriented, others seemed less willing to assist.
Great location and super friendly staff. We were glad to be here without our kids. My only gripe is that the tv channels are very limited and you have to pay a lot extra for every tiny thing, even internet. In this day and age I think everyone should be giving out free internet!
Good location in downtown that is walking distance to most downtown sites. Lobby restaurant had great breakfast. Thin walls allowed voices and tv to be heard from neighbors.
Great restaurant with decent prices and happy hour. Clean rooms. Spacious bathrooms. Cozy robes. Very comfy beds. Awesome location in the heart of downtown Seattle and shopping. Would stay again. Walls are paper thin. We heard the couple next door arguing for hours. We had to finally call front desk/security at midnight.
Good location to walking downtown and easy to get to from the airport using the light rail. The hotel wanted to charge for wifi, that should be free these days.
Location was convenient, restaurant was great, and the fitness center was excellent Only complaint was that the room wasn't soundproof to the hallway. I could hear everything outside the room in the hallway.
Lap pool & spa were outstanding. Room service coffee was inconsistent.
I liked the staff, the ambiance, and the room's modern amenities. The weird bathroom door.
It was my girlfriend and I's first trip to Seattle. The hotel was within walking distance of anywhere you'd wanna go. The staff was super helpful and we were able to squeeze everything we wanted to do within the weekend we were in the city. Whether it's shopping, a concert at the paramount, the space needle, the farmers market, or just wanting to explore the city, the Hyatt gives you the opportunity to do all these things without needing any transportation other than you two legs.
I found the bed and pillows to be most comfortable. The bathroom and room itself were quite spacious. I found the hotel staff to be friendly and accommodating to my needs. N/A
The steam room, spa, cafe, bar, and 24 hour room service with quality food were all great perks. Jaime No complaints.
The staff was very friendly and helpful. I reserved a king suite and the bathroom and tub were amazing. I also liked the push button shades that allow you to completely darken the room. For breakfast one morning I ordered room service and it arrived on time and was delicious. The pillows were comfortable. Starbucks is located right downstairs! Two of my "clean" towels had a lot of hairs that were not mine. In fact one had a big hair ball folded in it. That was kinda nasty to find after taking a bath. The bed was not very comfortable and made my back hurt. I thought since it was firm that my back would love it but I was wrong.
View and room was very nice. Great service. Bedding is not very comfortable. Feels like all you have is a sheet on your bed. Super short bath tub.
Want a spa on location
Nice quiet room, large very nice bathroom, helpful friendly staff, overall an excellent 4 star hotel. Winter rates are very reasonable, summer not so much...Good food and shopping with in walking distance, all except for breakfast, never did find a "good" breakfast despite paying $45 for two. I'll be back. Parking. Valet $45 / Self $30. Saturday nights self parking is full.
Clean, comfortable, and spacious room. Courteous enough staff. Impressive building, with great location. Despite the high price of the room, they nickel and dime you for everything. Parking is not included in the price, even though the Hyatt owns the adajecent parking garage - hotel guests pay the same rates, if not more, than the general public who uses the same garage. Not a single movie channel (hbo, etc), so that you will have to buy their on demand movies for $20. Room service is overpriced and mediocre, with small portions.
The room was very nice and modern, bed was comfy, and the workout facilities were excellent! Nice to have a Starbucks, deli, and sushi restaurant attached to the hotel. Didn't like that I had to pay for access to the internet. $10/day for low speed, $15/day for high speed. A nice place like this shouldn't nickle-and-dime its customers, especially when even the cheapest Motel 6 usually offers free wi-fi these days.
Should provide free drinking water
Fantastic and clean rooms, and amazing staff. Would love to visit again.
I liked the quality of the bedding but we the bed didnt have a top sheet just the duvet and a sheet on the mattress. Pillows were nice and fluffy. No free wifi. You have to pay extra for almost everything even over night parking in the garage. There was construction going on which we didnt hear but they put temorary lables on the elevator buttons that were not very clear. We were not the only ones that had issues.
Gym was awesome , BEST hotel gym I have ever been to. Super clean and great equipment and organization. I thought it was ridiculous that we had to pay extra for internet in the room, I can't remember the last time I was at a hotel and the internet was covered.
So mess up
Classy. Clean. Kind helpful staff. Great location.
Excellent, friendly service, I would definitely return to this hotel. First given a "17" room, went to the front desk and Lin very kindly moved us to a different room, which was larger and brighter.
Very central to all points of downtown. Clean and modern with a friendly staff.
Great location for convention center.
I liked the location most, very convenient to everything. Room was nice, love water in lobby too The cost of parking, no free wifi, bathroom was incredibly tiny.
The room was clean and had a great location to downtown.
PROS: - The staff were helpful for providing directions to getting to parking and room. - Location was convenient for our activities (near Westlake Center). - Bar was good and convenient with good happy hour. - Inviting lobby to hang out in with couches, chairs, tables, and fire place. - Modern finishes in the hotel. - Did not visit pool/exercise room so no comment. - Impressed overall with hotel. - Bottom Line: We would stay here again CONS: - The room we had looked right out to another building (not a huge deal though). - No other cons that I can think of.
Great staff, big room, fantastic location, new everything, slept like a baby. Treated extremely well. Highly recommended!
Very clean, very new, breakfast was nice, held my bags for me. Service was very pleasant Not in their control at the moment; a club nearby was pumping bass until 3am. Nearby construction makes it slightly harder to navigate.