Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
The staff were very friendly and the breakfast was first class.
All the staff were friendly and helpful and the room was fantastic with everything we needed
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: firstname.lastname@example.org W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
Clean, comfortable and convenient
We were made very welcome during our stay and nothing was too much trouble. -
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
Gostei do restaurante, a sala de jantar era espectacular e a confecção e qualidade dos pratos era excelente, o serviço dos empregados de restaurante foi igualmente bom. Não gostei do serviço prestado na recepção, foram indelicados pois solicitei o serviço de weak up e não me acordaram, poderia ter perdido o avião. Ficaram aborrecidos quando os confrontei com a falha e não pediram desculpas, pelo contrário só disseram que estavam ocupados!
a localizaçao e a cama com as almofadas a má qualidade da casa de banho e a falta de um frigobar
da localização, da simpatia dos trabalhadoes,da cualidade da comida muito boa,os quartos tinham muita limpeza foi muito bom
Mau serviço,pois durante 4 dias foi solicitado vários pedidos e nunca nenhum foi atendido, por exemplo comando de TV nunca houve, casa de banho com mau serviço tanto a nivel de chuveiro, como de manusiamento de aguas quente/frio e outros (não existencia de peasabas para wc) entre outros.
A privacidade foi a qualidade que mais me impressionou. O atendimento à chegada foi muito competente e friendly O conforto deixa bastante a desejar, pois o hotel tem de passar a ter ar condicionado. Havia demasiado calor
Mudarem o quarto de económico para executivo sem pagar mais por isso, ja que o hotel nao se encontrava completo.
Para quem pouco ou nada conhecia dos hoteis ingleses a cordialidade a amabilidade dos funcionarios foi excelente e o ambiente no hotel a fazer lembrar os hoteis que nos acostumamos a ver so em filmes era espectacular.
limpeza do quarto.
My stay was for 4 nights, Beds were super comfortable, staff was superb and rooms were spacious.
The parking facillities/costs
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
Very friendly reception staff and the beds were great.
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Friendly Staff, good location generaly a very nice Hotel Eat Out
Obsidian bar and menu No parking
Perfect location to stroll into the city.
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
LOcalização Introduzir internet sem fio nos quartos.
Localização perfeita para teatros, compras, Chinatown e transporte para toda a cidade saindo da praça ao lado do hotel. Oquarto não tinha minibar, o que limita um pouco o conforto e o bar do hotel não esteve aberto nas noites que passei por lá (entre o Natal e o Ano Novo).
Very good , a very central hotel with really good conditions. Apenas não apreciei a parte de ter reservado um twin e ter ficado num de casal!!
It´s modern look
o hotel e muito bom , e muito bem localizado.
Os quartos sao confortáveis, tem um ótimo café da manha e a localizaçao é ótima! Recomendo muito este hotel.
An excellent breakfast with very pleasant staff. We found the bed a bit uncomfortable.
Central location Vert tatty decor, room very small for the price
the staff were excellent very friendly and informative, nothing was too much trouble bathroom door did not shut to! room 636
Leaving The room.
The room was comfortable, the shower amazing and service / breakfast great. We also really enjoyed the pool / sauna after breakfast and found the check in/ check out times really reasonable so we were not rushing. Also we booked a twin room as a double was not available but then when we came to check in we were given the option of a double which was just what we wanted. The only negative comment I wqould make would be regarding the size of the pool you definitely cant use it for swimming as exercise as it's way too small!!
That it was close to a place that we wanted to visit
went to the take that concert
Great location Our room was quite narrow and had a strange smell, really small faults.
Relaxed atmosphere in a convenient location for shopping, restauarants and bars. Bathroom clean, but looked a bit old & tired.
Great food in the restaurant. Close to the city centre. Very nice and comfortable rooms. Not necessarily a bad thing, but it has to be mentioned that the hotel is located in what is called "Gay Village" by locals. The street is packed with gay bars and the hotel itself seemed to be very gay-friendly as well.
Good location and nice hotel. Would stay again.
I stayed at this hotel with a work collegue for a conference which was held at the GMEX. The location was great for the conference, train station, shops and bars. The rooms were amazing. The hotel was clean, breakfast was great and the staff were really friendly and helpful.
Fantastic location on the end of Canal Street with a close walk to most everything. Very lush and romantic accomodation, nice room service breakfast, lovely toiletries provided (Burt's Bees brand)in the room. Somewhat loud at night, due to being between several pubs/nightclubs...not really a problem but might be if you are a light sleeper
The rooms were fantastic, I loved the little added touches that made the whole stay even better. The staff were brilliant, even extending breakfast time just for us. Would go back in a shot. Didn't want to leave in the morning. We could hear the tv in the next room early next morning, and also the noise from the back of the bar/hotel where glass bottles were being emptied into the recycling.
coffee/fizz brought to our room on arrival parking was a good 5 minute walk away, no lighting at the dressing table or in the shower cubicle
The central location is great for shopping and going out at night and a great, friendly bar forms part of the hotel; we were pleasantly surprised to get our first drink free (a nice welcoming touch). The design, cleanliness and comfort in the rooms is exceptional. The attention to detail in the room is also very good; there is everything you want on hand and if it isn't, you are made to feel as though you could ask, as the majority of the hotel staff are friendly, professional and welcoming. Also like the fact that there is a restaurant on site if you don't wish to go out into the city; however, we did not use the restaurant for reasons relayed to the hotel in a feedback letter. Although there was an extensive and varied breakfast menu, the service on the first morning was much to be desired and the staff serving need some customer service training quickly as this let it down - not that anyone was rude, just untrained and unaware - breakfast was good. A different person was serving the second morning and the service was better, however, the food was very undercooked and staff failed to notice anything was wrong, therefore I went hungry. What a shame, as this is the only thing that let it down.
The comfort of the rooms and the warm lovely welcome from all staff who could not do enough to help you! Everything was faultless.
Fantastic Hotel in a Fantastic Location.
The management made an effort to work the hotel weel. Lights in bathroom were not all working and even if they were its not bright enough. Lift too slow.
Friendly courteous helpful staff, very clean Television signal very poor, bath tap very stiff to turn on - I had to ask for assistance
Very clean and comfortable None
Staff at check in were friendly Room was large and clean Good WiFi Automated check in did not work Long wait at check in Asked to pay for meal and drink up front in the bar. When I pointed out that I might have a second drink and asked for the bill to be left open until end of meal, I was still asked to pay up front. Very expensive for the quality of the hotel
Poor check in
Great location, very good staff Only one, the newspaper had to be collected from reception, in other hotels it would be hung on the door if too big to slide under the door