Para quem pouco ou nada conhecia dos hoteis ingleses a cordialidade a amabilidade dos funcionarios foi excelente e o ambiente no hotel a fazer lembrar os hoteis que nos acostumamos a ver so em filmes era espectacular.
da localização, da simpatia dos trabalhadoes,da cualidade da comida muito boa,os quartos tinham muita limpeza foi muito bom
A privacidade foi a qualidade que mais me impressionou. O atendimento à chegada foi muito competente e friendly O conforto deixa bastante a desejar, pois o hotel tem de passar a ter ar condicionado. Havia demasiado calor
Mau serviço,pois durante 4 dias foi solicitado vários pedidos e nunca nenhum foi atendido, por exemplo comando de TV nunca houve, casa de banho com mau serviço tanto a nivel de chuveiro, como de manusiamento de aguas quente/frio e outros (não existencia de peasabas para wc) entre outros.
Mudarem o quarto de económico para executivo sem pagar mais por isso, ja que o hotel nao se encontrava completo.
limpeza do quarto.
Leaving The room.
Relaxed atmosphere in a convenient location for shopping, restauarants and bars. Bathroom clean, but looked a bit old & tired.
Central location Vert tatty decor, room very small for the price
the staff were excellent very friendly and informative, nothing was too much trouble bathroom door did not shut to! room 636
Great location Our room was quite narrow and had a strange smell, really small faults.
went to the take that concert
An excellent breakfast with very pleasant staff. We found the bed a bit uncomfortable.
The room was comfortable, the shower amazing and service / breakfast great. We also really enjoyed the pool / sauna after breakfast and found the check in/ check out times really reasonable so we were not rushing. Also we booked a twin room as a double was not available but then when we came to check in we were given the option of a double which was just what we wanted. The only negative comment I wqould make would be regarding the size of the pool you definitely cant use it for swimming as exercise as it's way too small!!
That it was close to a place that we wanted to visit
We were made very welcome during our stay and nothing was too much trouble. -
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: firstname.lastname@example.org W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
The staff were very friendly and the breakfast was first class.
All the staff were friendly and helpful and the room was fantastic with everything we needed
Clean, comfortable and convenient
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
a localizaçao e a cama com as almofadas a má qualidade da casa de banho e a falta de um frigobar
Gostei do restaurante, a sala de jantar era espectacular e a confecção e qualidade dos pratos era excelente, o serviço dos empregados de restaurante foi igualmente bom. Não gostei do serviço prestado na recepção, foram indelicados pois solicitei o serviço de weak up e não me acordaram, poderia ter perdido o avião. Ficaram aborrecidos quando os confrontei com a falha e não pediram desculpas, pelo contrário só disseram que estavam ocupados!
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
Superb hotel, amazing rooms No
Me surpreendi pela qualidade do hotel, pois o preco realmente estava muito bom, eu nao esperava tamanha qualidade. O hotel fica junto aos predios da universidade, com varias salas de congressos e conferencias. Ofereceram ate uma taca de vinho de cortesia. Internet disponivel somente por cabo, sem opcao de wi-fi (o que tambem aconteceu em varios outros hoteis da Inglaterra e parece realmente um problema geral). O hotel fica tambem um pouco distante para quem quer fazer compras na cidade.
Perfect location to stroll into the city.
The parking facillities/costs
Obsidian bar and menu No parking
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
Friendly Staff, good location generaly a very nice Hotel Eat Out
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
Very friendly reception staff and the beds were great.
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
Localização. Sim, a pressão da água quente do duche da casa de banho era muita, tipo mangueira de bombeiro, de modo que tive que tomar banho de banheira. Apresentei o problema na recepção do hotel e responderam-me que nada podiam fazer. Os tubos do lavatório e da retrete vertiam alguma água por má vedação. Achei que o hotel está a precisar de uma remodelação geral, pintura e acabamentos.
Excesso de barulho durantes a noite, proveniente do Bar do Hotel.
The best thing about our stay was probably the secure carpark and the lovely reception area. Shame about the rest really! I am disabled and asked the chap on the desk to bring my bags up. I also asked for a 2nd key which i had already asked abut when i had previously phoned. After 45 mins my luggage hadnt been brought up so I went down in the lift myself and tried to struggle with my luggage until the chap saw me and hurried to my assistance, apologizing profusely. I asked about the 2nd key again and he said he would bring it up within the next 10 mins. An hour later I still didn't have the key so as I was on my way out I asked again and he gave me an extra one. The bathroom was tiny, very hard for a young disabled lady to manage and the furniture was old and scruffy looking as was the rest of the hotel decor,not fitting in with the modern looking reception.
I enjoyed the room, great value for money with everything you need. The restaurant is very reasonable also. The distance from the city center is the only downside but only a minor one as taxi's are readily available
good location and the rooms were quiet... the shower curtain was moldy... definately needs to be replaced... also was unable to get room service one evening and was told they were 'too busy'...
Beds werent very comfortable. sometimes we got 2 bath towels, other days only 1. sometimes hot choc and biscuits, sometimes not. had to ask after 6 days to change sheets. beds were made TERRIBLY.Looked like they had been made by a 15 year old BOY.
taxi service very good. very cold in hotel bar.
Access to Manchester city by bus. Adequate, well prepared room and comfortable environment. Noise from function room a bit concerning.
They've assigned me the wrong room number, resulting in another guest coming over my room in the middle of the night, then the guy from the reception desk waking me up again to double check my booking, then he again asking some extra cash to be delivered due to some mistake in their system. Really cheesy hotel with miserable looks and room condition. It's not near the Airport at all. Expensive. Avoid it if possible.
Weren't told what time breakfast etc was and where to go. We weren't informed about room service, and staff could have been more helpful.
Staff are excellent, good road links
i liked the reception area and my bathroom was nice the room was to small and looked cheap compared to the pictures i seen on the internet and the window wouldnt open
Food was good in the restaurant Hotel staff, while not rude were not accommodating to travelers. Even though we were just an over-night stay, there were so many instances of unhelpful staff that to list them one would say we were making them up. Additionally, the water pressure was the lowest of any hotel we stayed in while in europe, we could not easily find out how to call the desk, the coffee in the room was old, the elevator was rough and jerky, linen carts were left full of dirty bedding in the main floor hall just out side the elevator all day...
o hotel e muito bom , e muito bem localizado.
Os quartos sao confortáveis, tem um ótimo café da manha e a localizaçao é ótima! Recomendo muito este hotel.
It´s modern look
Localização perfeita para teatros, compras, Chinatown e transporte para toda a cidade saindo da praça ao lado do hotel. Oquarto não tinha minibar, o que limita um pouco o conforto e o bar do hotel não esteve aberto nas noites que passei por lá (entre o Natal e o Ano Novo).
Very good , a very central hotel with really good conditions. Apenas não apreciei a parte de ter reservado um twin e ter ficado num de casal!!
LOcalização Introduzir internet sem fio nos quartos.
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female
Ideal location for men and a little shopping, double beds were great.
comfort of the rooms and been handy for the shops
a black tie ball was held which we attended for the price we paid breakfast wes not included
Didn't get to stay there as the event we were attending was cancelled very belatedly.
Hotel site convenience. Pleasant staff. Breakfast.
Staff friendly. Radio in room was very poor.
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
very friendly and nice mini bar never filled in spite of my request on arrival
The staff at this hotel were very friendly and helpful. The double rooms had been over booked so we had a complimentary upgrade to a suite which was lovely. We were at a gig in the Old Trafford cricket ground and were able to walk back which was great as there was no chance of getting on the tram or bus. Parking at the hotel was £14, which we thought was very expensive.
The bedrooms were very comfortable with good facilities. The bar area was excellent, cosy with good service. The concierge car parking was excellent and the cheapest we've ever had for a city. The hotel was a former woolen mill, so was all redbrick and beams, very stylish-also on the waters edge, very nice. The restaurant was a nightmare, very poor service, Good produce which was badly prepared. In fairness we complained and the duty manager took the whole meal off the bill, even the very nice bottle of wine. He admits they have a staffing problem and has invited us to stay again, with an evening meal included free of charge. I would stay again as it's a lovely cosy, friendly hotel.
We were met with courtesy and upgraded to a twin when we stated we didn't want a double. There should be two breakfast costs.I Only ever have cereal and still had to pay the full amount as if I was having a full breakfast.This was the only down point.
I liked the hotel inside and out, very pleasant stay, and very close to the opera house I would only say the bathroom needs updating other wise perfect
Everything - the room was spotless with a nice decor. The staff were always very friendly and helpful. Nothing was too much trouble. Would definitely go back and would recommend family and friends.
Very comfortable bed - spacious room - nice lounge bar - proximity to city centre
How pleasant and polite all the staff where N/a
Overall very comfortable and welcoming Request for fresh milk met but very slow
As always with Marriott, the reception staff were excellent; helpful, cheerful and polite. The decor is very gloomy - I do realise that it's supposed to have a "Victorian" feel, but it's just gloomy. The bathroom in my room wasn't very clean with mould growing behind the door.
Staff were very friendly and helpful. Great Location
Good location,nice beds. Our booking was a mess at this Hotel and the receptionist was at sea with our whole booking.Finally giving us rooms that I would consider only adequate.Also staying at this Hotel does not necessarily allow you to have a table at the popular Michael Caine resturant.That was very disappointing.This Hotel was the least good Abode Hotel I have stayed in.
Room cleanliness and comfort. Location is also fantastic.overall it is very good hotel. so far no, maybe bit noisy from my room.
it was really nice, airy and modern. we were suprized by what we got for our money. the place and staff were very welcoming and we felt very comfortable. the bed was massive and the room was very nice.
It was just a very pleasant stay in general.
The hotel staff, especially the girls on reception, were extremely friendly & helpfull. Room was well equiped with TV, DVD player, etc and comfortable Though the room rate was reasonable, the breakfast was far too expensive. £9 for a continental breakfast? No thank you. No wonder the restaurant was empty in the morning!
The fabulous Suite -Angel was just amazing. So big and luxurious. Well worth the £200 per night. We also had a table at Michael Caines and the food was the nicest i've ever had None bar the arrogance of other guests.
It was close to the train station
We stayed on a Sunday so the value for money was excellent. Staff were friendly and helpful. Breakfast was excellent. Would use again.
I loved the look and feel of the room - very chic and trendy. The room was very large and the high ceilings help make it feel open and welcoming! The only issue was the lack of outlets in the bathroom. I would love to dry my hair in the bathroom and not the bedroom, but all in all I think that is normal in UK Hotels.