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We were made very welcome during our stay and nothing was too much trouble. -
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: email@example.com W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
All the staff were friendly and helpful and the room was fantastic with everything we needed
Clean, comfortable and convenient
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
The staff were very friendly and the breakfast was first class.
A privacidade foi a qualidade que mais me impressionou. O atendimento à chegada foi muito competente e friendly O conforto deixa bastante a desejar, pois o hotel tem de passar a ter ar condicionado. Havia demasiado calor
Mudarem o quarto de económico para executivo sem pagar mais por isso, ja que o hotel nao se encontrava completo.
da localização, da simpatia dos trabalhadoes,da cualidade da comida muito boa,os quartos tinham muita limpeza foi muito bom
Mau serviço,pois durante 4 dias foi solicitado vários pedidos e nunca nenhum foi atendido, por exemplo comando de TV nunca houve, casa de banho com mau serviço tanto a nivel de chuveiro, como de manusiamento de aguas quente/frio e outros (não existencia de peasabas para wc) entre outros.
Para quem pouco ou nada conhecia dos hoteis ingleses a cordialidade a amabilidade dos funcionarios foi excelente e o ambiente no hotel a fazer lembrar os hoteis que nos acostumamos a ver so em filmes era espectacular.
limpeza do quarto.
Friendly Staff, good location generaly a very nice Hotel Eat Out
Very friendly reception staff and the beds were great.
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
Obsidian bar and menu No parking
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
My stay was for 4 nights, Beds were super comfortable, staff was superb and rooms were spacious.
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
Perfect location to stroll into the city.
The parking facillities/costs
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
Very good , a very central hotel with really good conditions. Apenas não apreciei a parte de ter reservado um twin e ter ficado num de casal!!
LOcalização Introduzir internet sem fio nos quartos.
Localização perfeita para teatros, compras, Chinatown e transporte para toda a cidade saindo da praça ao lado do hotel. Oquarto não tinha minibar, o que limita um pouco o conforto e o bar do hotel não esteve aberto nas noites que passei por lá (entre o Natal e o Ano Novo).
It´s modern look
o hotel e muito bom , e muito bem localizado.
Os quartos sao confortáveis, tem um ótimo café da manha e a localizaçao é ótima! Recomendo muito este hotel.
Very clean and comfortable None
Poor check in
Great location, very good staff Only one, the newspaper had to be collected from reception, in other hotels it would be hung on the door if too big to slide under the door
Friendly courteous helpful staff, very clean Television signal very poor, bath tap very stiff to turn on - I had to ask for assistance
Staff at check in were friendly Room was large and clean Good WiFi Automated check in did not work Long wait at check in Asked to pay for meal and drink up front in the bar. When I pointed out that I might have a second drink and asked for the bill to be left open until end of meal, I was still asked to pay up front. Very expensive for the quality of the hotel
Friendly staff, excellent central location Shower poor, air con ineffective (weather warm and humid during our stay).
Good location. Clean room.
good sized room - efficient check in- excellent security arrangements
Cheap and good hotel in city Nothing
Central easy access to public transport No bad points
No on site car parking, room had a smell of damp and fags!
very nice rooms and very very clean. Staff very polite. Comfortable hotel Teal value for money.
Very nicely decorated and furnished bedroom. Very quiet. Bathroom a bit tired
What I expected clean and affordable, no probs Only had one towel in room and only realised getting out of shower so couldn't go get one
Couple of particularly good staff - one on Reception, one in bar. Perfect location for our visit - an exhibition at the GMex Had a room at the front of the hotel - very noisy from road and tram traffic. If staying again would ask for a room at the back
really only thing I thought was good, clean room not very friendly, waited a while to be seen to, think the welcome to the hotel should improve.
Nothing This hotel should not be advertised on Booking.com.There is a pub/nightclub downstairs which was blasting out music until past 3am and we had practically no sleep at all. Appalling.
Arriving late just before 10pm, I found the staff very friendly and welcoming. Room was clean and of a good size and check in was fast. A special mention for the guy who checked me out in the morning - fantastic smile. Just what is required to get you motivated for the day! One suggestion I would make is about internet access. Due to arriving late, when I tried to access the internet, I was asked to input network key. As no one was around to ask, I would recommend some kind of information is made available.
The location was ideal. The room was poor in lighting, apart from that it was ideal.
The staff were very helpful,Strategic location and Nice room.What more can a traveller ask for? None