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Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
We were made very welcome during our stay and nothing was too much trouble. -
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
Clean, comfortable and convenient
All the staff were friendly and helpful and the room was fantastic with everything we needed
The staff were very friendly and the breakfast was first class.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: email@example.com W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
Gostei do restaurante, a sala de jantar era espectacular e a confecção e qualidade dos pratos era excelente, o serviço dos empregados de restaurante foi igualmente bom. Não gostei do serviço prestado na recepção, foram indelicados pois solicitei o serviço de weak up e não me acordaram, poderia ter perdido o avião. Ficaram aborrecidos quando os confrontei com a falha e não pediram desculpas, pelo contrário só disseram que estavam ocupados!
a localizaçao e a cama com as almofadas a má qualidade da casa de banho e a falta de um frigobar
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
Superb hotel, amazing rooms No
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
Friendly staff, excellent central location Shower poor, air con ineffective (weather warm and humid during our stay).
Good location. Clean room.
very nice rooms and very very clean. Staff very polite. Comfortable hotel Teal value for money.
good sized room - efficient check in- excellent security arrangements
Very nicely decorated and furnished bedroom. Very quiet. Bathroom a bit tired
Cheap and good hotel in city Nothing
What I expected clean and affordable, no probs Only had one towel in room and only realised getting out of shower so couldn't go get one
Central easy access to public transport No bad points
Couple of particularly good staff - one on Reception, one in bar. Perfect location for our visit - an exhibition at the GMex Had a room at the front of the hotel - very noisy from road and tram traffic. If staying again would ask for a room at the back
No on site car parking, room had a smell of damp and fags!