Funcionarios competentes e localização do hotel. A zona comum do hotel é muito interessante. No booking apareciam fotografias de um quarto moderno e atribuiram-nos um quarto antigo. Os funcionarios da recepção fizeram o favor de trocar mas por um quarto interior.
Staff very friendly and helpful. Location to see all of Melbourne excellent. The air conditioning in our room was poor and it got quite hot.
The view of the river and the great concierge. first room was not a river view as stated, but this was corrected.
We look forward to staying at The Langham Hotel again when we next visit Melbourne. Our every need was catered for with grace and cheerfulness. This is a 'happy' hotel from room staff, to people on reception, concierge, and those servicing gourmet venues. Small but important details like bottled water beside the bed each night distinguished this hotel from others we have stayed at.
George, the front door greeter was amazing. Very helpful and friendly.
What a gorgeous place!!! The attentiveness of the staff was fantastic. the food was wonderful - I ate at the Melba and although it was exspensive it was exceptional food. The room was lovely. My primary reason for selecting the hotel was the old world charm of the hotel. I don't see value for money in modern hotels. I booked 2 rooms for myself and my husband, our older son and a family friend and would do so again. We all had a massage at the Chuan Spa which I found was outstanding. The staff there were amazing and the masseur although young was extremely talented and well trained. Overall I would highly recommend this hotel. If you like comfort and extreme luxury and to be surrounded by beauty. I think it is the best in Melbourne.
Breakfast was a rediculous price as was Internet connection.
Very friendly staff and great facilities. Hotel charged rate different to booking.com
lobby entrance, staff, elegance, lighting
his is a fantastic hotel its very luxurious. The pillow were very uncomfortable thats al.
The Hotel was chosen for it's luxury & location. It did not disappoint. All the facilities and staff were first class.
Room was great, public areas great and staff very very good Excessive charges for internet
very friendly, obliging staff I am a smoker. The GH should find a way to accomodate guests who smoke within the hotel.
Location I didn't like the fact that they had no record of my booking, even after I gave them the booking reference. I had to print out a copy of your email before they would believe me. Either you or the hotel stuffed up. I was told there were no rooms but they then found one upon presentation of the printout. the room was obviously one they don't usually reserve for full paying guests.
çity location and the view of the city yes the lack of tea coffee in the room, extra blankets ordered were old and torn, not enough room service and room was small and needs redoing.
The club room was excelent just need a sellection of hot breakfast in the morning,and more sellection of beverage, but everything was good. sellection or type of pillow in hte room.
The new rooms were very comfortable..great views Even tho we have stayed there before they put us in an old room ..we asked to be changed...they recovered well
The club lounge
a good place to stay when you want to visit melbourne downtown, valet parking service is good. All Astralian hotels have a very high charge on network connection and unreasonable on the charge model, A$0.55 per min, upto A$29 per day, the charge is over 10% of room rent. also, the parking charge is A$35 per day, over another 15%.
location and ease of getting in and out of the hotel, facilities and friendly staff. N/A
The thoughtfully designed and maintained rooms are great: they're clean, quiet, calm and well-appointed. No basic muesli option in the buffet breakfast - a real oversight. And some equipment in the gymnasium was in a poor state of repair. These are such minor issues, it's hard to complain about anything more substantial.
The whole hotel had a high end feel about it but at a reasonable cost, the staff were fantastic and accommodating. That I only stayed one night.
Location to city When checking out we made comment that the milk for our coffee was off as it had curdled..Only to be told the staff member that that can't happen and we must have been wrong. Very easy to see off milk when it has lumps floating.date on milk was 5 months old
fantastic location and very quiet room for city centre -smart finishes, very nice bathroom I found the continental breakfast really disappointing , could have been a lot more interesting .
location was pretty central to the city in bad weather, all hours parking was distant. For those having a rental car, parking is rather important.
Good location, Clean well presented room, quiet room, the staff took note of the "Do not disturb" sign and didn't disturb.
Middle of the city and public transport was really close. Quiet. Really easy to get around .
I thought everything was fantastic,friendly conveinent,it was a pleasure to stay with you,my only advice to you is that you do something about the problem with the showers,by the time you had 3 people use the shower the water was flowing out the door this maybe needs to be addressed,otherwise it was all fantastic. Other than the shower,no other problem.
The location was excellent, right in the heart of the city. Excellent buffet breakfast. Everything was excellent, no complaints at all.
Quite nice hotel, good location. Although quite good not quite as flash as some others in similar price range. Noise easily heard from nearby rooms.
Location very central.very near to flinders station,federation square and everything!!!staffs were great too. No complimentary wireless Internet service!the charge for Internet usage was very expensive!
loved the location and the staff were friendly and efficient
no rush, calls answered/and executed perfectly,valet parking 10/10,meals 10/10,comfortwas fantastic.close to the show we attended,friendly staff,at all hours. N/A
Staff excellent. Breakfast excellent. Location excellent. Executive room quite small. Bathroom dated. Room generally pretty average, not good enough for the money.
staff are kind and friendly no
The locatrion was great , very central to most venues.
The kids loved the little teddy's and chocolates! And we liked the ease of everything. Our room seemed to be quite hot and hard to get the right temperature for sleeping.
close to the city and transport romm where we stayed was dark. bathroom needs refurbish and more shampoos soap etc
Attitude of all the staff. Obviously very well trained. The location was excellent for getting to all the locations we wanted to visit.
Great location, rooms and staff. Great breakfast and pool - gym was a bit tight. Nespresso pods (6) was a great idea too
staff were excellent. brilliant location. Looking forward to our Christmas week bookings... unfortunately the bed was very uncomfortable!
The greeting on the tv when we first arrived. Not being offered a map of Melbourne on arrival
Great location, very helpful staff, great amenities
the staff where very helpful and everything was so close. the rooms where very comfortasble and clean, loved it. we have stayed in Melbourne many times and this rates as one of the best places we have stayed in. Definately stay there again.
Our stay at Quay West Suites was fantastic, hotel was so central to all the attractions available in central Melbourne. Our room was lovely and we had the perfect view of the city from our room. The hotels pool, spa and gym were great and next time we return to Melbourne we will definitely be re-booking with this hotel.
Excellent location, friendly staff, geat view Two single beds pushed together is not a king size bed and is uncomfortable with a gap in the center of the bed. Was informed that the room was ready and opened the door to find the cleaner still cleaning. Had to stand there for ten minutes and wait for her to finish.
the comfort, cleanliness, central to the city, great staff. parking out the front was always clogged and was a problem for taxi's.
The Location of this hotel got top marks, cleanliness was excellent, very comfy, staff great.
The room, facilities and staff were international class and that made all the difference - will definetly return. No instructions on how to drive the dishwasher
the fact it is across from Flinders St train station and close to the city
The location of this hotel is perfect for trains,trams,city ,walking annywhere. The hotel is situated on a main road and opposite a train station but to our surprise once in your room there was no noise whatso ever. Rooms must be sound proofed and no noise in corridors. Wouls recommend this Hotel to everyone.
comfortable bed. pleasant staff. clean room. the layout of the room - the door was situated opposite the bed. Result in lack of privacy whenever door was opened. No extra pillows in cupboard - only 1 pillow per person. Movie option on TV didn't work.
The position of the accomodation was very central for travel by train or tram. The staff were very friendly and helpful. The meal we had through room service wasn't very appetizing. I was extremely dissappointed with the house salad. We reserved a twin room but ended up with a king.
Location in the city of Melbourne is fantastic - access to public transport and right in the CBD. Well appointed room - small but very comfortable with modern amenities and decor.
The service & hospitality was great. I really enjoyed my stay. Its close to everything too.
Great location and great staff The bed linen was not clean with hair and marks all over the doona.
as a train traveller the proximity to the train station was excellent Shower over bath not suitable for older persons.
It was a great hotel to stay at. Really good service and staffPlease write at least 15 words
We enjoyed the position of the hotel.The service was exelent.Also the price.The gym was great. Missed not having a pool.
The apartment was fantastic. It had everything we needed and very comfortably accommodated for the 4 of us.
Room size was fantastic and it was close to everything I needed. Walls were a little bit dirty
We were in Melb for 5 nights to catch up with family. The site was great 5 minute walk to river, rest and bars and from Flinders Station.
The pool facilities where great and the proximity of the hotel was fine. Vesy noisy hotel at night , you can hear a lot of traffic noise.
the room was amazing would definately stay there again..
It was our first time in melbourne and the friendly staff couldn't help us enough. The room was ideal for us.
nothing - should have stayed at the Medina again Yes, The hotel did not have my reservation, made to fell like I was an inconvenience. I was put in a ground floor room that when anyone came in at night I was woken by what sounds like the people were in my room. Now I'm chasing $180.98 that was charged to my credit card after I left. I'm in the hospitality industry in Cairns & this has left a bitter taste.
Upon arrival, we were upgraded from a two bedroom apt to three bedrooms. This gave our family plenty of space to enjoy our time in Melbourne i.e. we didn't feel the need to leave the apt so our energetic young boys (ages 5 & 3) could run around. Ample space for us all! The spacious bathroom was also an advantage for families. Being near street level, we were open to a certain amount of noise. Luckily, our boys stayed in the back bedroom (now that we could choose from 2 bedrooms for them). People in the upstairs apt were up late and there was plenty of noise on the balcony, partially due to the constant scraping of chairs. This would have woken my children had they slept in the front bedroom (Room 101). I was up late doing work so instead I had to deal with this disruption. My husband stated that he didn't hear anything once he went to bed in the middle room so I was pleased to hear that.
The staff gave great advice on where to shop, eat, transport and local sites.
The location of the apartment was great, really inner city and close to public transport with taxi rank and trams just down the street and train street just around the block Close time of the pool and spa as we could not access that facility after dinner
It's in the CBD area The room was disgusting, felt like I was staying in a basement, the view was of a concrete parking lot. Cords and pipes hanging from the roof. The room had nothing going for it. Total disappointment
Spacious apartment, good ambience in excellent location for access to shops, river, great restaurants
the rooms are a good size and comfortable. Close to shops and transport.
Fabulous central location amongst galleries, cafes, restaurants and the boutique precinct. Easy distance walking from all transport including the free inner city tram loop. Noisy if other guests were loud
The staff were a great help, the room was an excellent size and very functional we were very impressed.
Central to the main attractions of Melbourne. Decor needs to be upgraded i.e. sold to us as an executive Queen Room. What we found was no quite that.
The hotel was in a very convenient location. It was within walking distance of many things to do and see, as well as great restaurants. The staff was very friendly and helpful when we had questions about how to get to specific locations and offered good suggestions about things to do in the area.
The comfortable and relaxing atmosphere was appreciated.
Location The room was quite dated and worn
Pleasant staff allowed us to check in early. Large room. The rate was a little high
Very convenient, comfortable and the staff very helpful. Will stay with you again.
convinience of being in the centre of the city, excellent facilities, chocolates and apples was a lovely touch, breakfast was very pleasant just a bit of rust on the windows near the spa area didn't look good
Central to our weekend activities The noise of the lift travelling up and down
the convenience of the location no complaints