The room was great, really nice and big enough for 4 ppl I made a booking on line and when we went to check in they didnt have my booking anymore..staff had to do some shuffling around but eventually we got our room. However it was a bit concering and not very secure in the fact that we thought we would of had nowhere to stay.
great location, rooms were reasonable size. The TV didn't work properly when we got there, but it was changed as soon as we let reception know. Sugar and coffee not refilled until our 4th day. Not a big deal, but would be nice just to have these things done.
Location The bed was too hard
Excellent location. Close to shops and restaurants. Spaciaus room. Very relaxing. Laundry machine and dryer helped. Car is safe with secured parking. Quick response from house keeping. Minor house keeping problem. The entire floor wasn't vacuumed and the bed wasn't made on the second day (this was fixed after complaining). The carpet area wasn't vacuumed the whole stay.
Great location. Helpful staff, we got early check in at 9am as our flight arrived at 7am (we were with our 2 young kids). Couldn't be better!
Location The fact that we were shown to a room with luggage already in it.
Facilities and space in the room At first we were put in a studio rather than a one bedroom apartment but that was soon fixed
The hotel is well situated and easy walking to theatres, shopping and places of interest in Melbourne. The staff were friendly and most helpful. I think it was great value for money.
Great location, great rate, very nice large room for the price. Would use again for business or pleasure trip The noise at night from music and street noise meant I wore ear plugs, the window by the bed could have the seal replaced in 1708 I think.
The set up of the room was great! I loved it. I had booked a room for 3 adults and was provided with a room for 2 and my concern was that when we requested a fold out bed there weren't any available.
early check in on arrival great breakfast and agreat location friendly staff will stay again.
the price and location Did not know about the $100 security bond, was not expecting this, and we were only in melborne for a short amount of time and only had a certain amount of spending money, wich we had to use for the security bond.
pleasant staff combined with excellent room, food was great, value for money and location. The absolute only issue was noise from refurbishment which I understand cannot be avoided.
We liked the proximity to our venue, The continental Breakfast was very nice as well as the roof top pool. Our view was lovely as was the room presentation. The check-in and check-out were hassel free and staff were warm and welcoming. We didnt like the comfort of our bed, it was lumpy and soft which resulted in a restless nights sleep. My sister stayed in another room on the 4th floor and her bed had terrible spring lumps. We also noticed that besides being 15 floors up we could hear every thing that was going on at street level at 3.30am, eg : Drunk loud people, Note that our windows were closed and curtians drawn.
comfortable bed poor pressure of water in shower and water only lukewarm
Helpful staff and quick responses. Remove or maintain toiletry dispensers. Good idea - less clutter but some not working. Brochure for around the city tram..unless you are from Melbourne you don't known this is available.
The buffet breakfast was great!! good value too! The room was quite small, and no kitchenette area.
central and easy to get to
The fact that the hotel apologised for any inconvenience caused by renovations and offered complimentary drinks,tapas food,and discounts on meals by way of compensation.
We have stayed a number of times previously and location a primary reason On the website the picture looked different to the room we were allocated on 1103.
Location. Bathrooms in need of refurbishment; poor lighting in rooms; bed linen and towels worn and in need of replacing; cleanliness and house keeping extremely poor; foyers, balconies and corridors very unclean.
Funcionarios competentes e localização do hotel. A zona comum do hotel é muito interessante. No booking apareciam fotografias de um quarto moderno e atribuiram-nos um quarto antigo. Os funcionarios da recepção fizeram o favor de trocar mas por um quarto interior.
We enjoyed the view also the service was fantastic the staff are so friendly. . being woken at 7.00am for laundry that we didnt order.
We chose it for it's location. It is adjacent to the Melbourne Convention Centre Plenary auditorium where we attended a presentation by the astrophysicist Dr Neil DeGrass Tyson. There was a small light in the bathroom which was on all night, no control switch to be able to turn it off.
close to convention centre no milk in fridge on 2 days. no hair conditioner on one day
excellent knowlegable staff some facilities need renovation
A great hotel that was in a fantastic location. Staff were friendly and always accommodating. Also they
We loved the King size bed, pillows & doona. We also loved the shower/bathroom. The alarm went off at 6am, we did not even set the alarm.
fantastic service no
service was exellent from all areas,room was well appaointed,staff very freindly
The rooms were spacious with all modern cons. The rooftop pool was great however opening hours would be extended. The check in staff were appalling. I arrived at 1am carrying 3 heavy bags after a long flight from London. There were 2 men behind reception who say me arrive and that I was struggling with my bags but they continued their own discussion. On a positive, check in was quick but they gave me my key without telling me where I needed to go or offering to help with my luggage. I had to ask where I was going and by the surly answer I got back and the complete lack of interest they showed me, I didn't dare to ask for help with my bags. I enquired about breakfast and they told me that all hotel resident information could be found in my room! Their customer service skills were none apparent and I was truly shocked at how they treated me.
very central to all theatres, shops and convenient parking with 1st class service, immediates service no waiting and parking attendants we could hear commotion in the room next door with a baby crying
My hotel room was on the top floor, it was really nice and clean and luxurious, the views were great Bathroom a bit small, could hear some noises in the corridor
I loved the location of the hotel, it was so close to everything we had planned in Melbourne such as AFL, shopping and Museums. The bar shut way too early on the Saturday night so after we came back from a restaurant we had to go over the road to another pub (which was busy and very noisy) for a nightcap. Poor form. The bar should stay open late for residents.
It was very central and the staff were very helpful. Everything was warm and inviting. After having stayed in hotels in Singapore and Malaysia it was a bit confusing that bottled water left by the side of the bed (and not in the fridge) was not free. A note should be put with the bottles so there is no confusion.
Hello, i was very happy with our room and its facilitys. I did think that the bed was too soft and that the lounge and chair although welcome, could have been a little more stylish. Thankyou
Very close to entertainment venues and restaurants. Great parking next door. Loan of umbrella's was appreciated. At reception, on arrival they had to look hard for our reservation and at departure they insisted that the bill had not been prepaid. After I showed paperwork they still had to check with Accounts. Disappointing.
Room was supposed to be non smoking but smell was awful and room had to be re freshed, very tired and run down.
Walking the streeta nd the closeness of the facilities surrounding it's location The grave yard shift front desk girl. very rude. Bad reception on the TV
The location and comfort of the room The bathroom tub looked old and grubby
Had breakfast in my room toast was not cooked and the coffee was cold when I did complain they told me they would replace the cofee but I told them not to worry but they still sent it to my room, it was still only warm and thick as treacle, when I checked out the lady on reception then took breakfast off my bill
The friendliness of the Concierge manager was highly commendable. My dinner on Wednesday evening was exemplary, grilled snapper cooked to perfection. Breakfasts were wholesome and ample.
excellent service, good location
Damaged furniture in rooms
Good location and helpful staff. A decent standard of hotel at a reasonable price. Not really.
The hotel was very clean, staff were very friendly and helpful We had a room located close to the lifts, and the noise from them was contstant and very annoying
The close proximity to the city. The size of the rooms, bed etc. Easy to find, easy access when coming from s Aust. Poor veiw out the bedroom window. Very strong smell of cleaning chemical in the room.
Requested to store bags while attending meeting and it did take some time to locate the bags on may return
very nice staff, room was clean, comfortable. and the hotel was in a great location, walking distance to most places,
The view from the spa (free) cannot be topped! The room itself was spacious, clean, comfortable (bed, pillows etc), staff friendly, not as luxurious as other Radissons which we especially noticed in the bathroom that was just average, but still ok and for a good deal we'd book it again. Bathroom bit oldfashioned, location just outside of the centre and not in it. Nothing serious though.
The hotel was clean and presentable, and provided a location (not particlarly accessible)for our needs. The hotel decor was 'tired' and in need of refurbishment. The room we had (on the first floor above the entrance) had an obsure noise. The hotel was VERY expensive for what was provided. It was the only decent hotel available at the time. I believe the rate was opportunisically driven.
Room was nice, good size and very comfortable. Breakfast was not good- poor quality. Location is central but a bit isolated when walking at night
location and they are going to send a forgotten item back my wife stubbed her toe on the door stop in the bathroom. needs repositioning.
The price 4 internet connection was 2 high. 9.95 $ per hour.
It was quiet and comfortable. Would have prefererred a room with a view.
Convenience to conference centre at ANZ building, also to shopping and restaurants.
Room was comfortable. Central location (though hard to find for a first time visitor because it is on a small side street. Price was very good compared with most downtown Melbourne hotels. All the extra charges. WiFi is free only in the lobby and only for 15 minutes per day. We had to pay $50 for wifi for three days. Parking added $20 extra day.
Staff were very helpful and friendly
Functional, good service
Location excellent for sport, shopping, transport easy to get around
Close to railway station SC , Close to the Docklands, and City centre The bed was just right for Mumma and Poppa Werrett for a big afternoon sleep after getting back from NZealand and haveing a brunch on the Docklands,loved it
friendly service, basically same as other hotels, nothing exceptional but for teh price adequate If not for a complaint, then I will say I did not like how the billing procedure is organised-no explanation given as to your regulations.
It was perfect for my needs. I was there for business and close to the city and all public transport.
Convenient location for Etihad Stadium, Southern Cross Station and cbd. Inconvenient access. Kept waiting for a long time on phone to reception.
The Hotel was very nice and well managed and well kept. Our room was very comfortable and ample room and very clean.
My husband and I had a great stay and would happily stay there on our next trip.
The rooms were fantastic in size and amenities...more than enought space as we had 5 people in each room. Had requested parking for our minibus which i was told would not be a problem, but once we arrived we were told the bus would not fit in their undercover parking. Had to arrange alternative parking but staff were very helpful in arranging this. Upon check-in the staff member who attended to us was not very friendly but other than that everyone else was great.
Heaps of room in a modern setting. Two tv's were a plus. Room could have been a bit cleaner.
Rooms were very spacious. Convenient location. Small kitchenette in room was very helpful. Were not able to use the stairs to walk up and down - they were locked. Always had to wait for an elevator even if we were on the 1st floor.
the rooms were very generous and the kids loved having room to move around.
Our room was upgraded on arrival to a much larger room which was great.
Central to shopping and a quiet location
The apartment Spa was out of order. Short staffed. Nobody to help one as to how some of the equipment in gym works especially the bike. The technology is not the same on all bikes. You should have at least one person on duty every day that is trained how to use the equipment so that if there is a problem someone would be available to help.
I thought the staff represented your brand in the best possible way. They were helpful and very friendly. The Barista made the most delicious coffee!! The food was lovely. Overall though, the point of difference was the customer service!! you should be proud of your staff!! We loved it and will be back!
The bed was amazing, the views spectacular, staff were very polite and very helpful. A little bit of sand in my mushrooms at breakfast time and the bathroom does not have an exhaust fan but other than that everything was perfect!
Ideal location Large and impersonal hotel
the excellent service and the central location
Paying $75 for a small bottle of australian champagne
I liked the convenience to restaraunts and Rod Laver Arena.Enjoyed the view from the room and chocolates for our anniversary.
Great location, near to the main shopping areas, Great food Hall and shopping under the actual Hotel complex, Fantastic view from our 45th floor room.
Cleanliness, staff attitude
The decor of the hotel was amazing and there was a definite wow factor when you arrived in the big ornate lobby with high ceilings. The central atrium was also a spectacular feature. Although the hotel may be at the 'Parisien' end of the Collins Street and it may be owned by a French group, the 'bonjour' greeting from staff was a little contrived if not pretentious.
Was set for a pickup at hotel from tour company and when they were not there concierge took charge of situation by locating and calling all 3 direct numbers available until he got ahold of someone. Timing was critical as missing a tour has its own bucket of problems because of his urgency response the tour was located and all proper arrangements were honored. He was solid. Excellent location views breakfast Wifi did not work in room. Acoustics from outside in. Mattress was uneven in firmness.
Good location, beautiful city views, romantic environment and nice staffs.
Excellent service from staff. We stayed in a club level room that provided a quality breakfast, sandwich lunch, afternoon tea then canapes and drinks for a pre dinner. The staff were very keen to assist in any requests
The friendly & professional staff, always willing to help & answer any questions. The room & gym facilities were fantastic, the views were amazing! The hotels location was close to the major shops and transport. I would highly recommend the hotel and look forward to staying there again when I return to Melbourne in the future! Found the the air cond could have been cooler. Only felt the coolness when seated close to the windows, not whilst in bed or any other part of the room. However it we did not bring this to the hotels attention.
The comfortable and relaxing atmosphere was appreciated.
Location The room was quite dated and worn
Central to the main attractions of Melbourne. Decor needs to be upgraded i.e. sold to us as an executive Queen Room. What we found was no quite that.
Pleasant staff allowed us to check in early. Large room. The rate was a little high
The hotel was in a very convenient location. It was within walking distance of many things to do and see, as well as great restaurants. The staff was very friendly and helpful when we had questions about how to get to specific locations and offered good suggestions about things to do in the area.
Very convenient, comfortable and the staff very helpful. Will stay with you again.
Central to our weekend activities The noise of the lift travelling up and down
convinience of being in the centre of the city, excellent facilities, chocolates and apples was a lovely touch, breakfast was very pleasant just a bit of rust on the windows near the spa area didn't look good
the convenience of the location no complaints
The room facilities for 5 women were excellent. Having the free city tram right at the door was an excellent bonus. The pull out bed was very bad and at the time we did not think of having an alternative day bed brought in. When we discussed it at the end of our stay with staff they were very polite but we still had to pay the additional charge as they told us we could have brought this to our attention earlier. As this bed is a permanent fixture in the room this had not occurred to us. The bed is partially broken the pull in/out feature is not working properly. Room 911
The accomodation was good quality and spacious.
The location and the views.
Very convenient location close to the free city tram stop and near to Lygon Street for restaurants. Good size apartment with views of the park. Air conditioning system was barely adequate.
loved the view over looking the gardens and the space it is great to stay in a hotel with space and room to move the cost of the parking and that we couldn't stay longer in the hotel to enjoy the room more and that wonderful view. Would of liked to have eated in the restaurant but didn't get the chance
close to trams and nice restaurant downstairs There was no clean towels provided on the Saturday. We paid in advance for our room and when checking out in the morning the receptionist wanted to charge me an extra $91 but couldnt tell me what for.
We liked the clean fresh smell when we opened the door, the comfort of the bed and facilities to wash and dry clothes if we needed to.
The location and layout of our apartment. It was excellent value for money. The desk staff need some training in the locations of the nearest public transport. Also, there needs to be a location in the lobby for tourist brochures, maps etc.
Very close to Victoria markets
Excellent service, were willing to do the extra bit to ensure our stay in melbourne was an easy one.
The firm did me a favor by letting me check in four hours early. After 27 hours on the airplane I was happy to see a comfortable bed. A+ proximity to South Cross Station, helpful and happy staff. You could feel they appreciated you chosing their hotel. Room #711 is directly across the hall from the house keeping staff service room entrance. This proximity produces a very high level of unwanted negative noise whenever anyone enters and/or exit the service room.
Good location, Fair prices. The breakfast is great - the fresh fruit was excellent.
It was very comfortable, convenient, quiet and reasonably priced. I also liked the fact that I received a complimentary newspaper even though I didn't ask for one. I was in and out very quickly. I thought the staff at reception might have been a little friendlier. They weren't unfriendly. Just a little matter of fact.
Please be advised that I was charged $150 from the hotel manager this morning when booking out, the manager put it to me, that I had smoked in the room when in fact it was a coffee cup that was used as an astray in my car & In which I had placed it in the hotel rooms bin (room 617) that was giving the impression of smoking in the room & he even went as far as to take a photo of the cup & In which I had placed it in the hotel rooms bin (room 617) he also done this in front of all the quest that was in the fir at the time making me feel very uncomfortable, I am still very upset that I got ripped off & got told I was a liar. What can be done about this situation???? Not happy at all, Richard Pourzenic
Everything from our greeting on arrival until we were farewelled and everything in between. Courteous, friendly, helpful, understanding. We cannot say enough. Our only issue was with the parking. We had to park so far from the lift it was very difficult going for Tracey to have to walk from the back of the car park as she cannot uae stairs.
Phone confirmation of booking prior to leaving home.Friendly staff and welcome. Professional attitude. Free onsite parking. Nearby access to public transport. Cleanliness and presentation of rooms. Very comfortable beds and quality linen. 2 levels of dining available - 1 quick snacks and 2 dining in.Quick access to hotel staff on phone when lost property needed to be found. Tanya was excellent. Cramped parking spaces.
It was conveniently located for the purpose of my visit to Melbourne.
Parking, 12 noon checkout, staff. The "Movies on demand" facility in our room did not work and although an excellent young staff member reported it it was not fixed during our stay.A little dissapointing as we were looking forward to some movies for a relaxing weekend away.
Convenient as I had a workshop at hotel next day Suited my needs
The service was perfect and they really helped me, specially when I extended my staying, giving me the same room. At nights Grant Baars, helped me a lot with many issues and was very nice and kind the whole time. Perfect service vocation and great job.
Close proximity to lake & golf course & city Rooms are alittle tired, but for the price it is ok
I arrived 5 mins before breakfast closed and they turned me away. I would have expected better considering it was the weekend.
For the day I stayed, the value is good. Facility is outdated, vibe is a bit tricky, maybe refurbishment of the entire hotel is needed.