Prós: friendly and approachable staff, prompt room service and very good privacy.
Contras: Really poor room view wise. A king delux on the 10th floor at the same price as a 29th floor room (terrible when you consider the view is of rooftop tennis and basketball courts- which are great facilities but not the city view as promised) Overpriced.
Prós: Great service as expected, lovely room, only wish could have stayed longer
Prós: Was set for a pickup at hotel from tour company and when they were not there concierge took charge of situation by locating and calling all 3 direct numbers available until he got ahold of someone. Timing was critical as missing a tour has its own bucket of problems because of his urgency response the tour was located and all proper arrangements were honored. He was solid.
Excellent location views breakfast
Contras: Wifi did not work in room. Acoustics from outside in.
Mattress was uneven in firmness.
Contras: Cleanliness, staff attitude
O Sofitel Melbourne On Collins situa-se na parte Este da Collins Street, no centro da principal zona de compras, restaurantes e salas de espetáculos e a alguns minutos do famoso Cricket Ground. Este hotel premiado tem um impressionante Club Lounge, 363 quartos luxuosos com janelas a toda a altura e vistas fantásticas. Cozinha moderna no No35 ou cocktails no The Atrium Bar ou Sofi's Lounge. As salas de conferências têm capacidade para 1000 pessoas com o equipamento AV mais recente.
Prós: The lobby had a great feel to it and all the staff were friendly and helpful. The room was spacious and had a great view.
Contras: There was a bit of construction in the area but didn't affect our experience to much.
Contras: Internet was advertised as with price inclusion, however extra fees applied. Staff at "37" lacked hospitality training. Couldn't order a meal for an hour, was ignored so I went up to my room instead.
Prós: We chose it for it's location. It is adjacent to the Melbourne Convention Centre Plenary auditorium where we attended a presentation by the astrophysicist Dr Neil DeGrass Tyson.
Contras: There was a small light in the bathroom which was on all night, no control switch to be able to turn it off.
Prós: service was exellent from all areas,room was well appaointed,staff very freindly
Prós: A great hotel that was in a fantastic location. Staff were friendly and always accommodating. Also they
Prós: We loved the King size bed, pillows & doona. We also loved the shower/bathroom.
Contras: The alarm went off at 6am, we did not even set the alarm.
Prós: We enjoyed the view also the service was fantastic the staff are so friendly. .
Contras: being woken at 7.00am for laundry that we didnt order.
Prós: close to convention centre
Contras: no milk in fridge on 2 days. no hair conditioner on one day
Prós: Proximity to all sites in CBD, Victoria Market, free public transportation. Friendliness, helpfulness, knowledge of staff. Kitchenette & amenities. Comfort of room & bed. Room size. Modern bathroom. All appliances & plumbing worked properly.
Contras: Long waits for lift (and always crowded). Erratically working (or non-working) in-room Wi-Fi. Not enough sugar packets for tea or coffee. Housekeeping service generally did not arrive until 3-4 pm.
Prós: The room was great as was the service of hotel staff. Nice view and nice location since quiet but close to central business district and trams.
Contras: Restaurant closes pretty early.
Prós: Superb location; nice rooms; excellent lap pool.
Contras: Walls paper-thin, can hear neighbors' conversation. Housekeeping often took until late afternoon to clean room; they do a good job, but clearly need additional workers.
Prós: Kitchen/pots/pans etc. Bed was comfortable. Service was great. Staff did not bother me much at all which is what I prefer, but when I did have a question they were on point and quick to resolve my issue.
Contras: No bathtub, and the room heated up very quickly without AC blasting the entire time.
Contras: Expensive, had to go to the desk to check out (signature required) for US credit card at 5:00am.
Prós: Has everything you want great location for travellers and has good menu. Just wish the steamroom had been operating but otherwise overall, a great place to stay!!
Prós: Convenience to the airport terminal.
Contras: Carpet in room had a rip in it. Bedding cover is too heavy.
Prós: You really can't beat the convenience to the MEL airport. I've stayed here multiple times, even when it was owned by a different chain. And I found that the quality and service have improved over time. The wifi signal was relatively strong (always a plus), and the restaurant was enjoyable. The bed was comfy. Everything was mostly clean - except the desk chair - I just avoided it and wasn't too fussed about it.
Prós: Conveniência para o terminal do aeroporto.
Contras: Carpete no quarto tinha um rasgo na mesma. A roupa de cama capa é demasiado pesada.
Prós: Doubletree at Flinders has all the makings of a being lovely hotel -- warm service, well-maintained rooms and in a very accessible location right next to the tram stops and Flinders Station.
Contras: 3 major drawbacks -- a city centre hotel without free in-room wifi access [there is access at a prohibitive price] is really unacceptable in this digital age, and shows a shortsightedness one does not expect from a Hilton brand. Whether you're travelling on business or leisure in Melbourne, wifi access is a must as this is a city firmly in the digital age, and Doubletree shows it lack of vision by not being up to speed.
The pillows were terribly poor quality -- flat, with all the fluffiness gone out of them. Made for a very uncomfortable sleep. Surprising as one would think Hilton would get this fundamental right.
The area immediately around the hotel is dodgy -- with vagrants, drunks, homeless and the general underbelly of a city you hope not to see. Not much Doubletree can do about this, though, as it's a sacrifice you make for train access.
But if you're a single traveller, and have to move about early morning or late at night, be careful. It may not be the best spot to be in.
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