Proximity to all sites in CBD, Victoria Market, free public transportation. Friendliness, helpfulness, knowledge of staff. Kitchenette & amenities. Comfort of room & bed. Room size. Modern bathroom. All appliances & plumbing worked properly. Long waits for lift (and always crowded). Erratically working (or non-working) in-room Wi-Fi. Not enough sugar packets for tea or coffee. Housekeeping service generally did not arrive until 3-4 pm.
Superb location; nice rooms; excellent lap pool. Walls paper-thin, can hear neighbors' conversation. Housekeeping often took until late afternoon to clean room; they do a good job, but clearly need additional workers.
Kitchen/pots/pans etc. Bed was comfortable. Service was great. Staff did not bother me much at all which is what I prefer, but when I did have a question they were on point and quick to resolve my issue. No bathtub, and the room heated up very quickly without AC blasting the entire time.
The room was great as was the service of hotel staff. Nice view and nice location since quiet but close to central business district and trams. Restaurant closes pretty early.
Great amenities, nice staff that was available at the reception desk despite our 2 am arrival from the airport. Great comfortable accommodations, spacious room, clean bathroom. Great on top of it cleaning staff. Best place we stayed out during our entire Australia trip. Central location for easy walk or tram to major tourist locations. Would have liked free wifi for longer than 1 hour per day, but it was fine paying for the daily rate.
Clean rooms, central location and the staff wre froendly. The rooms were allowed high volumes of street noise into the room./
Size of room and facilities in the room
Really fantastic location, adjacent to Queen Victoria Market. Overall clean, simple hotel with locally made amenities which was a really nice touch. The gentleman who checked us in was not very nice and gave us a bit of attitude when we asked about hotel parking (because the website stated there was). It wasn't a pleasant welcome or first impression.
Very convenient location. Room a good size and clean. Nice modern decor No complaints other than reception area could have been a little more welcoming such as perhaps having art works by local artists displayed (as Melbourne is known as the cultural city) and flowers
Friendly and helpful staff, very plesant room and location of hotel near Victoria Markets. Room was lacking some drawers which would have been useful as we were there for 8 days.
When we needed transport to crown casino or train station the reception ordered a taxi for us and it arrived within minutes! no
Staff are pleasent and helpful No balcony or outside areas 2 seat twin room to crampy noscreens on windows cold breeze comes in
Close proximity to shopping and restaurants. modern style, well priced hotel Hotel Room a little on the small side, very noisy (thin walls, gaps under the doors)
Located in the CBD (central business district) of Melbourne, close to everything, tram running directly in front of the hotel makes it easy to get anywhere in the city. Close to museums, shopping, restaurants and the Victoria Market - this hotel has a fantastic staff who will help with all of your travel needs As a plus they serve one of the best breakfasts anywhere. Rooms that border the street can be noisy - if possible ask for a room not facing the streets.
close proximity to city centre Insulation of noise from street should be better
Staff were very friendly and helpful. Room was modern and clean with all needed amenties and a great bath!
location; friendly helpful staff no
Meeting new people. OK for short stay. Beds always making noise, it felt dirty. Not very clean.
Very clean for a backpackers and having our own bathroom was great! Mattress was broken , old and uneven but however I did sleep ok!
teribly noisy room ( dorm) first night but they kindly moved me toa family room with no extra charge the noise. even in family room, was above smoking sectin and very noisy til 3am
The location's good Facility should be better to match the price
the bathroom and the nice lounge bar and the smile of the staff the noisy the music in the corridor at 7.30 am i like a quite breakfast ! and the price different on the friday and saturday are so expensif .