Excelente serviço ao cliente
O hotel tem uma excelente localização referente ao centro de convenções de Houston, além de permitir o deslocamento de ônibus para Malls e centro de compras.
O hotel é bem localizado e funcional. Ótimo para estadias de negócios.
Disponibilidade de água e lanches. Self-service gratuito de lavandaria. Excelente trabalho equipamento. Entrada de cartão de quarto para utilização de elevadores. Caro para fazer chamadas telefônicas.
facilidade dos serviços Melhoria dos serviços de quarto. Exemplo: Número de toalhas de rosto insuficiente para duas pessoas.
Disponibilidade da rede wi-fi, a localização privilegiada em Houston, a funcionalidade do quarto.
Água filtrada em todos os lugares, lanches de cortesia, limpo e localização central
Eu só gostaria é uma boa localização A equipe não foi ajudar completo
My room was clean everyday
Our driver, Modesto, was AMAZING! Actually all of the staff was very welcoming and awesome :)
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
Very close to downtown Houston. Walking distance to sporting arenas. Free shuttles when needed. You have to pay for parking.
The location and proximity to MDAnderson Cancer Hospital was ok, less than 15 minutes to drive there. The decor, though older, was nice too. There was a full size gingerbread house in the lobby, all edible, which we thought was really cool too. Reading online that this hotel had a remodel in 2011, I wasn't expecting it to be perfect and pristine, but it was even less than I expected. The carpets coming off the elevator to our floor were stained and looked dirty. Entering the room, everything looked ok, but there was a definite smell to the room. Not overpowering, but not good either. Kind of musty/humid/moldy smelling. The tv was on a dresser not facing the bed, or any of the chairs in the room, so I'm not sure how one is supposed to view it. We were there for one night before our appointment at the MDAnderson Cancer Center, and though we will be making many trips there over the next few years, I'm not sure we will stay at this hotel again. For the price ($156 after taxes), I was expecting better.
It really was the perfect venue for our excursion. Papasito's was amazing. The breakfast at 1600 was amazing. And I can't say enough about the skyline view from the pool deck and outside terrace. I was really surprised that there were no fans in the bathroom.
The room was large and very clean. The view was great! We could see the fireworks at the stadium one night even! It's a bit pricey, but was worth it
Staff is excellent. Very friendly and quick to help with any and everything. This is the second time we've stayed here and the experience was excellent both times. Can't think of anything we did not like.
The location is great for me as I was here to see a concert at the House of Blues. This is a great location for the convention center. The staff is friendly and helpful. It was close to a homeless shelter and walking around at night didn't feel safe
O quarto era muito bom. banheira enorme. O serviço foi excelente do começo ao fim. As toalhas eram um pouco ásperas. USD 40 por 1 noite no estacionamento, muito caro. USD 30 por dois mojitos também é muito caro.
Os quartos foram bem decorados e bem planejadas. A equipe foi atenciosa e profissional. Belo hotel. Localizado perto de light rail e pode ser ouvido durante todo o dia e noite.
Very friendly staff Not enough cabs
The Regency lived up to its reputation. I was impressed by the friendly, helpful and informed staff. The beds were very comfortable. WiFi is free in the social areas, guest of the hotel have to pay for WiFi in the guest rooms.
I would've liked for there to be a spa.
Fernando is the man he very helpful as well as lido The bums, walkout side and always asking for money
Great location! Clean! Excellent service and food! Mattress not the most comfortable
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
Excellent service standards
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
Staff was excellent. Facility was very nice. Good location. Room is in need of repairs and not up to luxury standards. Shower water temperature was very erratic. Hotel Restaurant was Italian themed, in Houston!
O atendimento da recepção. Não havia frigobar no quarto.
Sem geladeira no quarto
Amei a decoração e simpatia dos funcionários Apenas estacionamento com manobrista
Perto do Edifício Federal. Os quartos não eram bons. As camas eram horríveis. Possivelmente a pior cama de hotel em que eu já dormi. Barulhento, o que mantinha as crianças já que elas tem sono leve. O hotel em cheirava a velho e os quartos também. Tinha mofo dentro da banheira/chuveiro. Deixamos o hotel logo que pudemos. A equipe era fantástica. Os funcionários do hotel fizeram um ótimo trabalho.
Banheiro muito pequeno, tamanho do quarto fairn satisfazer globalmente e confortável.
Nicely renovated, bigc ocmfy rooms
Johnny at the front desk was spectacular, and was very professional. Gave me recommendations on night life and restaurants. The room was very nice, and the beds were comfortable. The valet was decent. It's about $34 a night after tax for one car, but it is downtown Houston. They are very quick about getting your car ready for you when you call for it. At night we called valet for a cab and went down 10 minutes later and they said it had not arrived yet. My group waited 10 more minutes inside the garage before the valet guy told us to stand on the street and try to get one. What is the point of calling ahead for a cab if they wanted us to go flag one down ourselves. There is no on site self parking, but there is a small private owned parking lot connected to the right of the hotel which is $10/ a day where my friend left his car. Check your bill before you leave!! I was charged an extra $20 dollars for "long distance calls." I didn't realize it was considered long distance to call valet down stairs... They were happy to take it off, but I'm glad I checked it.
Staff were very friendly and helpful. Lounge is very nice. Breakfast at the restaurant was good but quite pricey. Hotel was extremely clean and had very little mold/mildew, which plagues even 4 & 5 star hotels in Houston. The pillows were not great and the restaurant was too expensive for extended business stays (French toast + coffee + OJ + tip = $25).
The design of the hotel and the rooms was fabulous. Couldn't have picked a better location. Walking distance to lots of bars and restaurants. We went to the cafe across the street in the morning and everyone was wearing Astros jerseys getting ready to walk to the game.
The pick-up from the downtown bus station to the hotel was sweet. The staff were nice and the room was gorgeous.
The hotel seems like it was very nice a few years ago but doesn't feel like it has been kept up to date and doesn't feel clean at all. Our room smelled so much like mildew! The room came with 1 bottle of complimentary water. Every bottle after that you had to purchase, principally speaking I think this is crazy for a hotel room that costs $200 per night! Overall not impressed by this hotel.
Only one coffee serving in our room.
Unique hotel. Friendly staff. Love the bar in the lobby. Comfy beds. Great shower. Perfect location. I wish parking was a bit less expensive, or there was a self park option.
Bathroom is huge and comfortable. No icemachine. Had to request ice and tip for each delibvery.
Very comfortable rooms. Bathroom is huge. Room service food left a little to be desired.
Room was clean and comfortable, and the staff was great! I thought the shuttle service was convenient and made our stay more comfortable. Lots of homeless people around the street of hotel, as long as you take the shuttle it doens't really matter.
Location, view No minibar,, no vending machines ,no smoking- but no balconies !!!! I expected a high class, luxury hotel..... I found myself regretting the choice immediately upon arrival in the room... No minibar, (then why did they take a 400 dollar deposit from my card without mentioning it, in addition to my paying the 600 up front for the two days I was staying there.??????!!?..... Which will take a week to be put back on my card...... No soda or vending machines, closest 24 hr place to get snacks is 3 miles away.... They charged me over 60 dollars in overnight parking fees without ever asking me whet make or model or license plate number... I didn't even have a car with me on this trip- staff were condescending and rude about my attempting to address these and other issues..... Don't stay here Houston is big no shortage of alternatives that are not a waste if minry
A equipe foi muito eficiente para o meu 1 ano de idade
Eu pude fazer o check-in mais cedo e o serviço foi ótimo. A equipe era simpática e competente. O quarto estava limpo e foi uma boa estadia para o preço. Eu não tenho nada a reclamar.
A equipe foi extremamente agradável e útil. Vallet estacionamento foi fácil e rápido. Os quartos eram limpos e as camas eram confortáveis. Eu pretendo ficar aqui novamente.
Interior decorating very interesting. Everything updated. Refreshing look and feel. Very comfortable. The valet parking was brutally expensive.
Amazing staff, best valet service I've ever experienced. Very clean hotel. 2 full bathrooms in the room kinda odd but after the first ten minutes you wonder what's wrong with other hotels. Great location four blocks from Minuet Maid Park. Gym is small but has the essentials, got the job done. Great overall experience. No mini fridge in the room was the only draw back. Had to make a bunch of trips to the ice machine, which was on a different floor to keep my daughters pedisure cold.
excellent staff! rooms were very comfortable and very clean. We will definitely be back.
Room was nice and comfortable. Accepted our dog. Our room was right above their event center very noisy. They were breaking down tables and being very loud after 10:00 during the week. If you get a high enough floor I guess this would not be a problem. Also getting ice was a bit of a hassle.
Enjoying the vicinity of the hotel to the historical city center I am anxious to be double charged - first on November 8 by hersha Hospitalty Management for the amount of 1 097.85 usd (immediately after arriving to the Hotel) and then by alden Houston 1 047.85 usd 2010-11-16 at 09:17:35 =- may be I misunderstand something, pls explain!
The hotel was very nice and was at a great location I did not like the fact that there were no curtains and the room was light.
We were on the 10th floor. It was very quiet and very comfortable. We had everything we needed. We used the shuttle daily and the drivers were all very friendly and professional. It was a pleasure to see them smiling every morning. We were always greeted by the front desk staff every time we stepped off the elevator. The entire hotel was very clean. I would definitely stay there again! The water smelled a little like clay/mud they use in spas for wraps. My skin and hair certainly enjoyed it, but I did feel the need for perfume. Despite this, I would still stay there again.
The service from the front desk was fantastic!
Cleanliness and location N/A
It was very clean and all the staff were very welcoming and made my stay enjoyable. The room was very clean and the beds where amazingly soft and very comfortable.
The pool area was excellent.
Loved the space themed elevators, sleekness of the lobby,?super comfy beds, Texas shaped lazy river, glass wall in pool overlooking park, how the tv said my name when I walked into my room The shampoo, conditioner & soap products were not to my liking. Didn't like the 'woody' scent they had. Found some random m&ms on the floor near the our window, shades were hard to shut, expensive $22 breakfast buffet downstairs, the $5 Fiji water
Location and cleaniness Enjoyed everything
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The hotel was clean and had the best pool facility that I have ever seen in a hotel. The room was very spacious. There were many places to eat, so the hotel was in a great location. I did not like that I had to leave at the end of my stay.
Very nice and beautiful and the staff where amazing They charge you to use internet
Our room was very comfortable and clean. The staff was very helpful. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit.
Breakfast. Manager's evening food / drink. Room.
Good breakfast and happy hour. I did not like that they charged me two times for my stay. When I called I was told I would be refunded and the manager would call me and they still have not called me back or contacted me about refunding my money. This was seven days ago. I will update this when I get my refund
It was near a wonderful park that really had a lot going on for smaller children. They had a nice pool. Very accomodating. The parking was really expensive. $32 a day. All the parking near us downtown was very expensive. It's Houston with LA prices. That made no sense.
I didn't like the fact that there was no self parking. There was only valet parking for 28 dollars a night plus tax. Online it shows there is self parking.
Dallas street was closed so we couldn't park at the hotel, not knowing downtown this was a big inconvenience.
Everyone who worked there went out of their way to be friendly and helpful.
Right in downtown Houston valet parking My bathroom had a leaky toilet so we woke up in the morning to a puddle of water around the toilet floor which wasn't a big bother for us since we were checking out that afternoon.
The suite room was a nice layout. The valet parking was a complete disaster.
I love the marriot brand. Love the Springhill suites especially. The layout i prefer is always a guarantee when booking with them. Very clean and comfortable. Valet a little pricey. Did not end up leaving my car overnight so they charged me daily rate instead of over night rate. Although my car was literally parked to drop off my bags and change and then again to get my bags the next morning. So probably a combined hour of parking. But they were all really nice and helpful in changing it from the overnight rate to the daily rate.
We were in the midst of a major household move with lots of luggage during our stay. The staff was very helpful in moving our things to the suite. We had plenty of space and having the kitchen is a major plus when we are traveling.
The friendly and helpful staff were always able to answer our questions. They have a computer in the lobby with free internet and you can even print for free, which is convenient. They sell toiletries and food which is great because not much is open in downtown Houston on weekends. My ''studio'' room had a full kitchen-- great for being able to store and reheat leftovers. This hotel would be great for a business trip so you don't have to eat out and spend a lot every day. The only downside: valet parking is expensive, about $22/day, which can add up quickly.
Shared two 2-bedroom suites among six people and got great rates. Rooms were each like a small apt with kitchens and a bathroom in each bedroom. Service was excellent and the hot and cold buffet breakfast was great. Parking was valet only but not uncommon for a downtown hotel. Only flaw was pool maintenance going on while we were there; our kids couldn't use the pool.
We were in town for wedding. The people at the front desk were great with directions and making my family feel welcomed. I was surprised when I got to my room because it was extremely large and had a full kitchen. I was able to prepare meals for my children and save money because of the refrigerator and the breakfast buffet. I will definitely return to the hotel for any future trips to Houston.
Every thing was awesome. I always stay here when I come to Houston...
This isn't a bad hotel, but there are much nicer hotels that cost less than the $* I paid for it. The room (suite) was spacious and there is a nice room service selection. It is located across the street from the downtown police station, so I frequently heard sirens during the night.
Will stay there on gameday from now on. Great rooms and staff. Close to everything.
The hotel was an older hotel in the heart of downtown. Overall, the hotel met my needs. The bathroom did not have a toilet paper holder and there was a hole in the wall where it was supposed to be. The bathroom appearance was run down and dirty looking. It probably was clean but just didn't look it. The breakfast, on the otherhand, was fabulous. That was one of the best breakfast self serve I have ever had at any hotel. they served all kinds of hot food items and there was quite a spread. The staff was friendly but a little slow in processing our registration.
This was a very clean facility. The continental breakfast was a great supplement to our stay.
Location was great and rooms were good. Liked the valet service. Breakfast was extra. Could not print or scan anything -This was disappointing to say the least Why would you even call it a business center when the most basic facilities are missing? Wi-fi went out for more than half a day during a weekday. Not what you would expect in a downtown inn.