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Very clean, quiet rooms.
price and location
Service was great. Made us feel like valued customers. Special shout out to Rex, the concierge. Food in bar was also very good Everything was great
Very accommodating staff. Convenient location to shopping restaurants. Rooms clean and spacious.
Good location, comfortable suite
Spacious rooms. Suite was nice.
location is close to shopping area nothing
I loved the area and the view that I received. Staff was great! I did not like the fact I had to pay for parking. I feel that should be included with the visit.
Bar Food and cookies! Poor Lighting in rooms
Good location next to the Galleria Mall. Enjoyed the Sheraton Club. Beds were pretty comfortable Bathroom could use updating, it was probably clean but had moldy caulking
There was plenty of room in the suite. It was just a little dark in the hallways. I like a little cherrier look.
Room was nice, valet parking, guest services was awesome - very helpful. Free internet in lobby was conveniently accessed! Price of breakfast at Restaurant was a little high.
Location is great, facility is average!! Parking is a problem, no self parking and you can wait for your car for a long time.. During peak hours, valet department don't answer your call..even if they do you may still wait !!!
Had to use valet parking the whole time as the regular deck was closed, and there was an extended wait to get the car when I was ready. The room could also use a refrigerator.
Roooms not as new as would be expected. TV was not modern and had problems with it. Valet parking was extremely expensive for parking my vehicle around the corner where I can see it when I exit the hotel
The staff was really helpful and informative about places to go eat and hang out. and with directions. Balcony was very small, and expected more for my money.
This hotel is absolutely gorgeous! It was much nicer than I was expecting - felt like a boutique hotel. Our room was spacious and had all the amenities we needed. I also loved the Urban Star Market - great selection of food and drink items, and convenient hours. The location was perfect too, as I had easy access to the various parts of the city I needed to get to during my stay. I will definitely come back to this hotel the next time I am in Houston, and will recommend it to family and friends. Parking is valet only, but service was fast so it wasn't an inconvenience at all.
Valet Parking was extremely efficient. Earlier reviews had panned the valet parking, but they apparently have a new team and use a message based system that was superb. Seemed also to have very smart people actually running the cars. Best I've ever seen at a hotel. No electrical outlets on the side of the room with the table and chairs. Also, wasn't wild about their lighting system in the bathroom, etc.
Convenience and location were great. Late check out was good too. Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.
The TV didnt work and the room had no clcck or alarm clock
You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.
Close to the shopping center and major attractions. Easy access to the city transportation and post services as well for whom they need. Free access to internet should be granted as I assume most of the stayers are businessmann.
Front desk staff are friendly. DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.
The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be. I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.
All employees were SUPER friendly
Extremely easy check in , check out; quiet rooms, no night-time noise. Very comfortable beds and spacious room
the hotel itself and it's location were great and the staff was wonderful the rooms were wonderful as well no free Wi-Fi come on and I had to pay to park my own car give me a break, and the bar closes way to early. this is why I only rated it as a good value for the money
Very happy we chose the Hilton, very nice, courteous and knowladgeable of the area and great service
nice staff internet access time limit in business center is very short (20 minutes).
Close to the shopping mall They charged me 11 nights while they are suppose to charge me 10 nights because I have checked in May 01, 2010 at around 06:00 PM and checked out May 11, 2010 at 02:00 PM.
The location was nice. The initial room was dirty with what looked like dried vomit on the wall. When we requested another room is was also dirty.
Spacious room - I did not have hot water for the morning shower. It was "warm" however not enough for fog in the bathroom. Meaning not reasonably comfortable. Specially in a HOTEL .
Location Elevator wait time was around 15 mins to get an elevator to go to our floor Price for the room was great until you get there and find out there is a $23+ fee for parking The construction noise in the early AM was unexpected and irritating WIFI was an additional cost. it's 2016... WIFI is expected
Their customer service was amazing. My room and view were both beautiful. They respected my privacy and the hotel is absolutely gorgeous! Paying for parking.
The pool and Noghtclub
Staff Charge to parking and need more chair in pool area!!
Nice lobby, great location, comfy beds. Stained towels, dated shower
Clean and orderly. Staff was well-trained, efficient and very friendly No view Mexican buffet in the restaurant was not very good and high pricey
Staff was very patient with us. Great stay overall. Doors can be thin and we could hear people in the hallways pretty clearly
The staff was excellent, especially Wassim and a young lady at the desk who unfortunately I did not het her name. She was very nice to my granddaughter and have her a special little gift whichade her day. I can't think of anything.
Very convenient location next to Galleria shopping center. Rooms were super clean, confortable beds. we will come back again.
The design and decor, location and service No complementary breakfast
Beds weren't made, trash was not taken, towels were not replenished
Good value for money - in a great location next to Galleria and other shops. Nice neighborhood etc
Good location, free wifi and good parking facilities Would like bath foam in bathroom.
I have to get up at 3:00 AM due to false alarm. Everybody have to go down to 1st floor at the midnight. Terrible.
I appreciated the courtesy and consideration of the housekeeping staff. I independently reserved my room which was not a group rate with the seminer guest. However the staff initially had me wait for my room on the fifth floor with a pleasant relaxing view. They changed the room to the seventh floor with a view of roof tops an a parking garage apparently on the same floor as the seminar attendees.
Excellent location, friendly staff, reasonable rates. Warm and inviting.
The staff was very nice and accommodating. Excellent service and breakfast.
Staff was friendly and food was great No
Clean Andy modern design Valet parking
The $25/night for parking was outrageous.
The staff and amenities are amazing The parking - expensive
Location Valet lost my car keys. Had to wait for hours. I had to Uber my way home to get a spare key, very frustrating. Mistakes happen but it still wasn't what I expected.
Perfect Clean rooms and friendly service
Great location, service, nice rooms Nothing
Location, Cleanliness, Very new Parking is not free whereas when it showed during the booking as free parking. Staff was not helpful in accomodating my needs: 1. Rooms that are side by side. 2. Rooms with queen beds, which they have said the hotel does not have, which was not true.
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Very clean & friendly staff Pool was smaller than expected
The Erin was ver spacious and clean loved the shower That it was not noted that it was valet only and that it costed $25.00 a night
I liked the customer service. The food was fresh. N/a
The staff was great. Especially 'Lady' she worked with us on several requests and made it happen without any push-back! Pool area was small, parking was full.
Very clean The air conditioner . No door on the dressing area of the bathroom
the room itself was nice no parking staff rude
Great Location , just across the street from the galleria. Clean suite with mini kitchen and modern room furnishings and deco. Very friendly and accommodating staff. I definitely recommend Residence Inn to Houston visitors! Only complaint is that because the walls are thin and alarms loud, the next rooms alarm woke me up at 6am, as it kept beeping for almost an hour.
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Hotel employee at the front desk was such a pleasure!!! It was great to find out that I was selected 'Guest of the Day' and had a complementary room upgrade.The size, cleanliness and comfort of the room was better than I expected. The location was great. Paying a daily fee to park was different for the star rating of this location.
This guest did not leave comments about this hotel.
The staff and breakfast were excellent. Security was very good. Residence Inns rooms are generally very elegant looking. While this room had all the amenities normally associated with a Residence Inn. The room looked tacky and cheap. Definitely not what I expected.
Location parking ease.
Breakfast was great with lots of variety. Staff was friendly and it was in a good location. Room maintenance was off a little. The hinges on the bathroom door were loose and it was hard to shut the door. The door lock on the inside of the door didn't work.
Hideabed was rough