LOcalização e conforto Como atrasei para fazer o Check in a funcionária do hotel reclamou e disse q minha reserva estava cancelada e q ue precisava fazer outra, ou seja uma diaria q não usei foi cobrada e há pouca informação no site sobre horarios de check in.
Camas confortáveis. Facilidade no check-in. É preciso pagar pelo estacionamento devido à localização.
Excelente serviço na recepção e restaurante (simpático, prestável e eficiente) e quartos muito confortáveis.
Casal gritando e berrando às 3 da manhã continuamente por 2 horas.
facilidade dos serviços Melhoria dos serviços de quarto. Exemplo: Número de toalhas de rosto insuficiente para duas pessoas.
Disponibilidade da rede wi-fi, a localização privilegiada em Houston, a funcionalidade do quarto.
O hotel é bem localizado e funcional. Ótimo para estadias de negócios.
O hotel tem uma excelente localização referente ao centro de convenções de Houston, além de permitir o deslocamento de ônibus para Malls e centro de compras.
Location to the Toyota center. Being within walking distance. We also loved the free shuttle, the drivers were both grate. Needs more smoking rooms.
convenient expensive and had to pay $18 for parking!
Toyota Center was an easy walk accross the street; complimentary shuttle to restaurants in the downtown area not as easy to check in if you were not using valet parking
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
Equipe Preço - ter que pagar para estacionar - banheiro velho e desgastado - café-da-manhã por US$ 14!!!!!!!
A boa localizaçao, meia distancia entre down town e area de shopping
Localizacao e preco
Johnny at the front desk was spectacular, and was very professional. Gave me recommendations on night life and restaurants. The room was very nice, and the beds were comfortable. The valet was decent. It's about $34 a night after tax for one car, but it is downtown Houston. They are very quick about getting your car ready for you when you call for it. At night we called valet for a cab and went down 10 minutes later and they said it had not arrived yet. My group waited 10 more minutes inside the garage before the valet guy told us to stand on the street and try to get one. What is the point of calling ahead for a cab if they wanted us to go flag one down ourselves. There is no on site self parking, but there is a small private owned parking lot connected to the right of the hotel which is $10/ a day where my friend left his car. Check your bill before you leave!! I was charged an extra $20 dollars for "long distance calls." I didn't realize it was considered long distance to call valet down stairs... They were happy to take it off, but I'm glad I checked it.
Room was clean and comfortable, and the staff was great! I thought the shuttle service was convenient and made our stay more comfortable. Lots of homeless people around the street of hotel, as long as you take the shuttle it doens't really matter.
The design of the hotel and the rooms was fabulous. Couldn't have picked a better location. Walking distance to lots of bars and restaurants. We went to the cafe across the street in the morning and everyone was wearing Astros jerseys getting ready to walk to the game.
Very comfortable rooms. Bathroom is huge. Room service food left a little to be desired.
Nicely renovated, bigc ocmfy rooms
Staff were very friendly and helpful. Lounge is very nice. Breakfast at the restaurant was good but quite pricey. Hotel was extremely clean and had very little mold/mildew, which plagues even 4 & 5 star hotels in Houston. The pillows were not great and the restaurant was too expensive for extended business stays (French toast + coffee + OJ + tip = $25).
The hotel seems like it was very nice a few years ago but doesn't feel like it has been kept up to date and doesn't feel clean at all. Our room smelled so much like mildew! The room came with 1 bottle of complimentary water. Every bottle after that you had to purchase, principally speaking I think this is crazy for a hotel room that costs $200 per night! Overall not impressed by this hotel.
Location, view No minibar,, no vending machines ,no smoking- but no balconies !!!! I expected a high class, luxury hotel..... I found myself regretting the choice immediately upon arrival in the room... No minibar, (then why did they take a 400 dollar deposit from my card without mentioning it, in addition to my paying the 600 up front for the two days I was staying there.??????!!?..... Which will take a week to be put back on my card...... No soda or vending machines, closest 24 hr place to get snacks is 3 miles away.... They charged me over 60 dollars in overnight parking fees without ever asking me whet make or model or license plate number... I didn't even have a car with me on this trip- staff were condescending and rude about my attempting to address these and other issues..... Don't stay here Houston is big no shortage of alternatives that are not a waste if minry
Only one coffee serving in our room.
The pick-up from the downtown bus station to the hotel was sweet. The staff were nice and the room was gorgeous.
Bathroom is huge and comfortable. No icemachine. Had to request ice and tip for each delibvery.
Unique hotel. Friendly staff. Love the bar in the lobby. Comfy beds. Great shower. Perfect location. I wish parking was a bit less expensive, or there was a self park option.
Daughter and husband loved the Milk and Cookies Happy Hour every night! Breakfast was very good too! The pool was perfect for my 4 year old because it is only 3 feet deep and not very big at all. A little disappointing.
location close to Minute Maid park. Rooms were nice size, free breakfast buffet was spectacular. Maria and the staff in the kitchen during the breakfast and in assisting in attempting to rectify a mistake made by other staff (see 'What didn't you like'). I called ahead to find out whether I needed to bring our coffee brewer for our own, in room, coffee, and was told they had actual brewers (not those pod-type things). They didn't, and couldn't locate any, and didn't have any answers for how to get what we wanted and what they said they had. They did brew our coffee in their kitchen for us, which was apparently the best they could do. We almost didn't get the early check in they had also promised over the phone; luckily I had the name of the person who granted it, who happened to be the one at the front desk and who initially told us they couldn't check us in early.
I loved my view for the room! I requested a room with a nice view and I was accomadated with a room on the 21st floor! It was also my birthday weekend and they had chocolates and a card waiting for me. Everything was perfection!
Very clean Comfortable Nice Expensive parking
I loved the atmosphere, decorations, the view from the pool was amazing, the room was clean and comfortable. The valet were super friendly and helpful. The staff inside seemed a bit on edge from the double weddings in the restaurant, clerk told us we could order at the bar tender stand downstairs and the bartender seemed offended and said she's a liar, it's room service only that night. I was not fond of the prices for waffles and french toast on the menu, seemed an awful high price for such a simple food. The view from my room was construction and graffiti ' ed windows on the building next to us.
Beautiful hotel in a wonderful area of downtown. We were able to walk everywhere. We did love the roof top pool as well. Amazing view of downtown from above. The main drawback for us is that there was a wedding the night we stayed so the bar/pool table area was not available. There was no other good place to hang out at the hotel which was inconvenient for us.
Fantastic location - great restaurants, bars and the Wortham theater are all within walking distance. Bed was old, uncomfortable and not worth what we paid for.
The hotel was remodel the front and the noise was horrible. Room so small. Queen bed not King.
It is within walking distance of the Houston Grand Opera and metro to the museum & theater district - a lovely boutique hotel! TV and phone system a bit antiquated but work. There is so much to do within walking distance of the hotel that this was not really important to us.
The room was clean and staff were very nice. The walls were paper thin and the door to the room was not closed tight enough to not shake and bang anytime another door was opened or closed on our floor. It kept my girlfriend and I up all night long, I finally called the front desk around 3 am and was told all they could do was extend my checkout by an hour... The free breakfast in the morning was alright but I was too tired to actually enjoy any of it. Room 501 was the loudest room I've ever slept in.
The location is perfect particularly if in town for the performing arts functions. The service is great--Winfield W. and Jeremy M. are among the best in the hospitality world.
It was clean and very comfortable
The staff greeted us warmly and even provided champagne upon our arrival. When we made it to the room it was beautiful with a great view of downtown and all the amenities we could have wanted. Even the water fixtures were stunning. It was a truly fantastic stay and I couldn't recommend it higher.
The building was very charming and the staff very friendly. The location was great and very central to many sites in Houston. None.
Very quiet and cozy, with only about 8 rooms per floor. Rooms are small, but nicely appointed and very clean and comfortable. Breakfast buffet was great. Everything was obviously prepared fresh. Staff are courteous and friendly. The front entrance was under construction. Not much of a view from our room, just the parking lot.
The staff was extremely polite and courteous. The place has so much character. The gentleman out front got us a taxi within about 30 seconds of asking how to get one! The tv and stereo could use an upgrading (cassettes?). But who stays there to watch tv?
The exercise facility is so small that it is almost pointless. The showers need updating, as do other amenities like the television.
Service, food and ambience. Nothing
This was a wonderful hotel- beautifully restored and renovated. My room was spacious and comfortable. I had read a previous review from a guest who had been disappointed by the size of the bathroom, but I did not experience this problem at all. Every aspect of my room met or exceeded my expectations and the value was exceptional. I can't think of any part of my stay that disappointed me. Honestly.
excellent staff! rooms were very comfortable and very clean. We will definitely be back.
We were on the 10th floor. It was very quiet and very comfortable. We had everything we needed. We used the shuttle daily and the drivers were all very friendly and professional. It was a pleasure to see them smiling every morning. We were always greeted by the front desk staff every time we stepped off the elevator. The entire hotel was very clean. I would definitely stay there again! The water smelled a little like clay/mud they use in spas for wraps. My skin and hair certainly enjoyed it, but I did feel the need for perfume. Despite this, I would still stay there again.
Enjoying the vicinity of the hotel to the historical city center I am anxious to be double charged - first on November 8 by hersha Hospitalty Management for the amount of 1 097.85 usd (immediately after arriving to the Hotel) and then by alden Houston 1 047.85 usd 2010-11-16 at 09:17:35 =- may be I misunderstand something, pls explain!
Interior decorating very interesting. Everything updated. Refreshing look and feel. Very comfortable. The valet parking was brutally expensive.
Amazing staff, best valet service I've ever experienced. Very clean hotel. 2 full bathrooms in the room kinda odd but after the first ten minutes you wonder what's wrong with other hotels. Great location four blocks from Minuet Maid Park. Gym is small but has the essentials, got the job done. Great overall experience. No mini fridge in the room was the only draw back. Had to make a bunch of trips to the ice machine, which was on a different floor to keep my daughters pedisure cold.
The hotel was very nice and was at a great location I did not like the fact that there were no curtains and the room was light.
Room was nice and comfortable. Accepted our dog. Our room was right above their event center very noisy. They were breaking down tables and being very loud after 10:00 during the week. If you get a high enough floor I guess this would not be a problem. Also getting ice was a bit of a hassle.
Excellent location, friendly staff, reasonable rates. Warm and inviting.
Good location, free wifi and good parking facilities Would like bath foam in bathroom.
I have to get up at 3:00 AM due to false alarm. Everybody have to go down to 1st floor at the midnight. Terrible.
I appreciated the courtesy and consideration of the housekeeping staff. I independently reserved my room which was not a group rate with the seminer guest. However the staff initially had me wait for my room on the fifth floor with a pleasant relaxing view. They changed the room to the seventh floor with a view of roof tops an a parking garage apparently on the same floor as the seminar attendees.
Good value for money - in a great location next to Galleria and other shops. Nice neighborhood etc
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
Excellent service standards
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
The staff was really helpful and informative about places to go eat and hang out. and with directions. Balcony was very small, and expected more for my money.
Roooms not as new as would be expected. TV was not modern and had problems with it. Valet parking was extremely expensive for parking my vehicle around the corner where I can see it when I exit the hotel
Location is great, facility is average!! Parking is a problem, no self parking and you can wait for your car for a long time.. During peak hours, valet department don't answer your call..even if they do you may still wait !!!
Had to use valet parking the whole time as the regular deck was closed, and there was an extended wait to get the car when I was ready. The room could also use a refrigerator.
Tudo estava limpo, a cama era grande, e o funcionário que fez o nosso check-in nos deu garrafas de água gratuitas quando perguntamos sobre como obter água. Mesmo que fosse Natal. Não tinha geladeira ou microondas, e tivemos acesso Wi-Fi gratuito porque era Natal, mas o Wi-Fi deveria sempre ser gratuito em um hotel, independentemente de que dia é.
Excelente localização e preços muito bons. Café da manhã de qualidade mas um pouco caro Nenhuma reclamação
Just spent one night but heart of the Houston Medical Center. Can't be beat. Staff friendly and efficient. Easy valet parking (not cheap - but nothing is in the Medical Center). I'm told by my brother there's a very nice gym and pool there - but as I was scheduled for surgery, wasn't able to avail. They alsohave a convenient van available to drive you in a 2 mile radius around the Center. - Messed up the billing. After putting my brother's room on my card they still went ahead and charged him. - Bar on 2nd floor was difficult to find a server. Appetizers ordered were worse than hospital food!
Price Room was very basic, no warmth or style at all
The service, laundry machines, complementary breakfast, facilities (fitness and pool) Pool wasn't clean and no one checked or noticed from staff, the corridor rugs were old and smelly a bit
The room was clean and spacious. Majority of the staff were great but a couple lazy ones. I would definitely stay there on my next trip . Few staff did short cut on cleaning room but the room was done very well most of the time. Overall the Hampton was great.
liked the nice room, the breakfast and the coffee bar.
The breakfast was good and great location. The construction was loud and I wasn't notified about the parking fees until I arrived.
room is really big. front desk people are very courteous. lot of noise in the corridors, the room doors close with lot of noise and as nearby rooms close the sound wakes you up many times in the night. towel changing to be made a daily affair.
Great bed and shower, always the most important items in a hotel. Very simple breakfast buffet in reception area.
Staff was very friendly Heated pool was nice on a cool evening Very close to Galleria
The bed linens and bathroom were all very clean I wasn't very happy that parking was extra. However the secured gates were nice
Quiet, adult like facility. No complaints Not much in adult relaxing , for example hot tub or workout updated.
Modern, sleek, expensive looking lobby, very friendly staff. Three elevators leading up to our 12th floor room; there was never a long wait to go up or downstairs. The room was clean and standard. No complaints. The number one selling point was paying a 'motel' price for this excellent hotel. Will definitely be staying here again next time I'm in town. The only complaint that comes to mind is the proximity of restaurants near hotel. There are only about 3 fast food restaurants close by. It is about 15 min travel to other options. I am not used to big city commutes, thus 15 min is a bit inconvenient for me. The reason I booked this hotel though, was for its proximity to ikea and not to restaurants. All in all, the complaint is not enough to deter me from staying here again.
room service,customer service and area was very nice along with comfortable rooms and I love their luandary room . The food in resturant was pricey compere to other places and no complimentary breakfast.
Excellent thanks .
HAD A NICE EXPERIENCE AT THE HOTEL. STAFF WAS FRIENDLY AND POLITE. RIGHT OFF HWY/INT 59/69. ROOMS WERE QUIET AND CLEAN. NO PROBLEMS I CAN THINK OF. I WILL STAY AT HOTEL AGAIN AND RECOMMEND TO FREINDS
Service was great. Made us feel like valued customers. Special shout out to Rex, the concierge. Food in bar was also very good Everything was great
I loved the area and the view that I received. Staff was great! I did not like the fact I had to pay for parking. I feel that should be included with the visit.
location is close to shopping area nothing
Very clean, quiet rooms.
Room was nice, valet parking, guest services was awesome - very helpful. Free internet in lobby was conveniently accessed! Price of breakfast at Restaurant was a little high.
Spacious rooms. Suite was nice.
Good location next to the Galleria Mall. Enjoyed the Sheraton Club. Beds were pretty comfortable Bathroom could use updating, it was probably clean but had moldy caulking
Good location, comfortable suite
Bar Food and cookies! Poor Lighting in rooms
price and location
Very accommodating staff. Convenient location to shopping restaurants. Rooms clean and spacious.
There was plenty of room in the suite. It was just a little dark in the hallways. I like a little cherrier look.
Rooms needed to be updated. Door handles broken etc.
Close to where we needed to be. Ckean Traffic noise ALL NIGHT LONG. Air conditioning constantly on- off - on -off. Just noisy.
not a thing it was terrible! They gave me a bad room in front over freeway to get even for getting discount rate, noise all night long, two nights they had 50-100 dump trucks and other semis right outside my window. They showed up starting about 10:30 pm and went till about 1-2 am Tuesday night and Monday night. They also have very bright lights out side each bedroom which comes through old work blinds. So noise and light make for poor night sleep. They don't clean rooms till late after noon I don't think I should have to pay they put me (the only person I saw on the 7 th floor 100 yards from one of the main freeways going into Houston trucks and cars and workers all night long. In mornings on ramp is right out side window so people gunning motors to access the freeway. And there were empty rooms in other spots people were getting I think going through you, getting a lower rate they punished me by putting me there. Pool was full of slim. I have pictures and video of trucks waking me up in middle of night and they didn't care! I SHOULDN'T HAVE TO PAY and they could have cared less! Would never stay there again big front to poor rooms TV channels were all bad unless you paid for some thing! No sleep for two days!
Love the hotel. Staffs are great and very friendly. The hotel location is prefect and easy to get to. Not to impress with the breakfast buffet. The buffet make the hotel look cheap. Being it is a Crowne Plaza , the buffet make it feel like a Quality Inn breakfast experience. I was expecting a nice setup with omelet and bacon, fresh fruit etc.. The service was not good either,. Servers did not refill coffee or come by to check on you or even pick up dirty plates . I had to get my own coffee refill . Then one of the server call last call on the breakfast buffet. Last call??? Never seen that one before when someone called last call on a buffet with the restaurant full of guest. .....Over all, the hotel is very nice and the staffs are friendly. I would still stay there but won't do the buffet.
Reasonable Price; clean, friendly staff, excellent services
The cleaning staff was very nice I liked everything
Brkst good. No channel guide on tvs, or instructions
I drove for four straight hours from San Antonio to Houston and when I got there my reser
Nice size of the room! Very friendly service!!