Disponibilidade da rede wi-fi, a localização privilegiada em Houston, a funcionalidade do quarto.
Excelente serviço ao cliente
O hotel tem uma excelente localização referente ao centro de convenções de Houston, além de permitir o deslocamento de ônibus para Malls e centro de compras.
O hotel é bem localizado e funcional. Ótimo para estadias de negócios.
facilidade dos serviços Melhoria dos serviços de quarto. Exemplo: Número de toalhas de rosto insuficiente para duas pessoas.
Disponibilidade de água e lanches. Self-service gratuito de lavandaria. Excelente trabalho equipamento. Entrada de cartão de quarto para utilização de elevadores. Caro para fazer chamadas telefônicas.
Água filtrada em todos os lugares, lanches de cortesia, limpo e localização central
Eu só gostaria é uma boa localização A equipe não foi ajudar completo
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
The location is great for me as I was here to see a concert at the House of Blues. This is a great location for the convention center. The staff is friendly and helpful. It was close to a homeless shelter and walking around at night didn't feel safe
The room was large and very clean. The view was great! We could see the fireworks at the stadium one night even! It's a bit pricey, but was worth it
It really was the perfect venue for our excursion. Papasito's was amazing. The breakfast at 1600 was amazing. And I can't say enough about the skyline view from the pool deck and outside terrace. I was really surprised that there were no fans in the bathroom.
My room was clean everyday
The location and proximity to MDAnderson Cancer Hospital was ok, less than 15 minutes to drive there. The decor, though older, was nice too. There was a full size gingerbread house in the lobby, all edible, which we thought was really cool too. Reading online that this hotel had a remodel in 2011, I wasn't expecting it to be perfect and pristine, but it was even less than I expected. The carpets coming off the elevator to our floor were stained and looked dirty. Entering the room, everything looked ok, but there was a definite smell to the room. Not overpowering, but not good either. Kind of musty/humid/moldy smelling. The tv was on a dresser not facing the bed, or any of the chairs in the room, so I'm not sure how one is supposed to view it. We were there for one night before our appointment at the MDAnderson Cancer Center, and though we will be making many trips there over the next few years, I'm not sure we will stay at this hotel again. For the price ($156 after taxes), I was expecting better.
Our driver, Modesto, was AMAZING! Actually all of the staff was very welcoming and awesome :)
Staff is excellent. Very friendly and quick to help with any and everything. This is the second time we've stayed here and the experience was excellent both times. Can't think of anything we did not like.
Very close to downtown Houston. Walking distance to sporting arenas. Free shuttles when needed. You have to pay for parking.
Elevadores foram extremamente lento. Apenas 2 em funcionamento no horário de pico. Cheiro de produtos de limpeza desagradável.
privacidade pessoal do check-in estava sempre muito atarefado, o que torna as informações e atendimento sempre demorados.
A localização é boa, muito conveniente. O cobertor não é suave em todos os
O hotel podia reformar os quartos.
LOcalização e conforto Como atrasei para fazer o Check in a funcionária do hotel reclamou e disse q minha reserva estava cancelada e q ue precisava fazer outra, ou seja uma diaria q não usei foi cobrada e há pouca informação no site sobre horarios de check in.
Casal gritando e berrando às 3 da manhã continuamente por 2 horas.
Samar < 3 Deixando Samar: (
Camas confortáveis. Facilidade no check-in. É preciso pagar pelo estacionamento devido à localização.
Sem muitas taxas extras, não vale a pena a estadia. O preço não valia o serviço e as acomodações.
Excelente serviço na recepção e restaurante (simpático, prestável e eficiente) e quartos muito confortáveis.
Toda a equipe era muito simpática e prestativa O quarto era muito grande e acolhedor As salas de reuniões eram convenientemente localizadas Não fiquei feliz em pagar USD 32 por dia pelo estacionamento com manobrista
Belo hotel, atmosfera perfeita. Eu só tenho que ficar uma noite.
Nós tivemos que pagar pelo estacionamento.
Recentemente renovado, espaçoso, confortável. Taxas de estacionamento muito altas, mas talvez razoável para esta área.
O hotel era lindo e todos foram muito simpáticos e prestativos!!!!
Os quartos foram bem decorados e bem planejadas. A equipe foi atenciosa e profissional. Belo hotel. Localizado perto de light rail e pode ser ouvido durante todo o dia e noite.
O quarto era muito bom. banheira enorme. O serviço foi excelente do começo ao fim. As toalhas eram um pouco ásperas. USD 40 por 1 noite no estacionamento, muito caro. USD 30 por dois mojitos também é muito caro.
Very friendly staff Not enough cabs
Great location! Clean! Excellent service and food! Mattress not the most comfortable
The Regency lived up to its reputation. I was impressed by the friendly, helpful and informed staff. The beds were very comfortable. WiFi is free in the social areas, guest of the hotel have to pay for WiFi in the guest rooms.
I would've liked for there to be a spa.
Fernando is the man he very helpful as well as lido The bums, walkout side and always asking for money
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
Staff was excellent. Facility was very nice. Good location. Room is in need of repairs and not up to luxury standards. Shower water temperature was very erratic. Hotel Restaurant was Italian themed, in Houston!
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
Excellent service standards
Não explicaram que o estacionamento com manobrista era obrigatório. Paguei um adicional de USD 32 para estacionar o meu carro à noite.
Excelente estadia, funcionários simpáticos, Buffet ótimo, incrível colchões. Viria novamente e novamente.
Nada porque eu cancelei minha reserva Estacionamento custou um extra de 35 dólares. É uma loucura.
Localização. Muito caro para o que é fornecido. Muito datada e antiga. Restaurante terrível.
Limpo, confortável, e conveniência no ótimo preço! Tudo se destacavam expectativa
Camas super confortáveis. A 1 quadra do vlt, com acesso fácil ao Estádio NRH. Excelente equipe. É um pouco inconveniente quando se está de carro. É muito difícil evitar o tráfego nos arredores.
There was plenty of room in the suite. It was just a little dark in the hallways. I like a little cherrier look.
Service was great. Made us feel like valued customers. Special shout out to Rex, the concierge. Food in bar was also very good Everything was great
Room was nice, valet parking, guest services was awesome - very helpful. Free internet in lobby was conveniently accessed! Price of breakfast at Restaurant was a little high.
Very accommodating staff. Convenient location to shopping restaurants. Rooms clean and spacious.
price and location
I loved the area and the view that I received. Staff was great! I did not like the fact I had to pay for parking. I feel that should be included with the visit.
Spacious rooms. Suite was nice.
location is close to shopping area nothing
Good location, comfortable suite
Bar Food and cookies! Poor Lighting in rooms
Good location next to the Galleria Mall. Enjoyed the Sheraton Club. Beds were pretty comfortable Bathroom could use updating, it was probably clean but had moldy caulking
Very clean, quiet rooms.
Sem geladeira no quarto
Perto do Edifício Federal. Os quartos não eram bons. As camas eram horríveis. Possivelmente a pior cama de hotel em que eu já dormi. Barulhento, o que mantinha as crianças já que elas tem sono leve. O hotel em cheirava a velho e os quartos também. Tinha mofo dentro da banheira/chuveiro. Deixamos o hotel logo que pudemos. A equipe era fantástica. Os funcionários do hotel fizeram um ótimo trabalho.
Amei a decoração e simpatia dos funcionários Apenas estacionamento com manobrista
O atendimento da recepção. Não havia frigobar no quarto.
Banheiro muito pequeno, tamanho do quarto fairn satisfazer globalmente e confortável.
Roooms not as new as would be expected. TV was not modern and had problems with it. Valet parking was extremely expensive for parking my vehicle around the corner where I can see it when I exit the hotel
Location is great, facility is average!! Parking is a problem, no self parking and you can wait for your car for a long time.. During peak hours, valet department don't answer your call..even if they do you may still wait !!!
Had to use valet parking the whole time as the regular deck was closed, and there was an extended wait to get the car when I was ready. The room could also use a refrigerator.
The staff was really helpful and informative about places to go eat and hang out. and with directions. Balcony was very small, and expected more for my money.
Johnny at the front desk was spectacular, and was very professional. Gave me recommendations on night life and restaurants. The room was very nice, and the beds were comfortable. The valet was decent. It's about $34 a night after tax for one car, but it is downtown Houston. They are very quick about getting your car ready for you when you call for it. At night we called valet for a cab and went down 10 minutes later and they said it had not arrived yet. My group waited 10 more minutes inside the garage before the valet guy told us to stand on the street and try to get one. What is the point of calling ahead for a cab if they wanted us to go flag one down ourselves. There is no on site self parking, but there is a small private owned parking lot connected to the right of the hotel which is $10/ a day where my friend left his car. Check your bill before you leave!! I was charged an extra $20 dollars for "long distance calls." I didn't realize it was considered long distance to call valet down stairs... They were happy to take it off, but I'm glad I checked it.
Nicely renovated, bigc ocmfy rooms
Unique hotel. Friendly staff. Love the bar in the lobby. Comfy beds. Great shower. Perfect location. I wish parking was a bit less expensive, or there was a self park option.
Bathroom is huge and comfortable. No icemachine. Had to request ice and tip for each delibvery.
Location, view No minibar,, no vending machines ,no smoking- but no balconies !!!! I expected a high class, luxury hotel..... I found myself regretting the choice immediately upon arrival in the room... No minibar, (then why did they take a 400 dollar deposit from my card without mentioning it, in addition to my paying the 600 up front for the two days I was staying there.??????!!?..... Which will take a week to be put back on my card...... No soda or vending machines, closest 24 hr place to get snacks is 3 miles away.... They charged me over 60 dollars in overnight parking fees without ever asking me whet make or model or license plate number... I didn't even have a car with me on this trip- staff were condescending and rude about my attempting to address these and other issues..... Don't stay here Houston is big no shortage of alternatives that are not a waste if minry
The pick-up from the downtown bus station to the hotel was sweet. The staff were nice and the room was gorgeous.
Staff were very friendly and helpful. Lounge is very nice. Breakfast at the restaurant was good but quite pricey. Hotel was extremely clean and had very little mold/mildew, which plagues even 4 & 5 star hotels in Houston. The pillows were not great and the restaurant was too expensive for extended business stays (French toast + coffee + OJ + tip = $25).
Very comfortable rooms. Bathroom is huge. Room service food left a little to be desired.
Only one coffee serving in our room.
Room was clean and comfortable, and the staff was great! I thought the shuttle service was convenient and made our stay more comfortable. Lots of homeless people around the street of hotel, as long as you take the shuttle it doens't really matter.
The hotel seems like it was very nice a few years ago but doesn't feel like it has been kept up to date and doesn't feel clean at all. Our room smelled so much like mildew! The room came with 1 bottle of complimentary water. Every bottle after that you had to purchase, principally speaking I think this is crazy for a hotel room that costs $200 per night! Overall not impressed by this hotel.
The design of the hotel and the rooms was fabulous. Couldn't have picked a better location. Walking distance to lots of bars and restaurants. We went to the cafe across the street in the morning and everyone was wearing Astros jerseys getting ready to walk to the game.