Tudo estava limpo, a cama era grande, e o funcionário que fez o nosso check-in nos deu garrafas de água gratuitas quando perguntamos sobre como obter água. Mesmo que fosse Natal. Não tinha geladeira ou microondas, e tivemos acesso Wi-Fi gratuito porque era Natal, mas o Wi-Fi deveria sempre ser gratuito em um hotel, independentemente de que dia é.
Tudo era bom
Excelente localização e preços muito bons. Café da manhã de qualidade mas um pouco caro Nenhuma reclamação
Eu não tenho certeza se este é um hotel 4 estrelas. O funcionário do check-in mal fez contato visual comigo. A roupa de cama precisa ser atualizada.
Os jardins são impecáveis, a equipe é atenciosa e os quartos são luxuosos; a localização é privilegiada. Este hotel parece um oásis no meio da cidade. Eu recomendaria para viajantes a negócios e turistas a lazer.
A equipe foi excepcional. O terreno é incrível. Nós fizemos uma das aulas gratuitas de ginástica, foi muito bom. Estamos ansiosos para voltar!
The price was great for a Friday night Our room was on the highway side which didn't subside all night.
Great location, very clean, all the staff is willing to help, they make themselves available and at the same time are invisible, you feel like this is your home with a staff. Elevators to too small; however not a deal breaker.
Very clean. Could not get toothpaste sent to room after housekeeping had left and needed to go down to front reception. Person at the desk that hour was not customer oriented.
Rooms are beautiful--tastefully decorated, bright, comfortable, well laid-out. Complimentary breakfast is comprehensive. Manager's receptions during the week have good appetizers and wine and beer. Really comfortable here.
Loved the location of the hotel close to the Galleria. Even though we had a car, we were a le to walk to stores and restaurants. Enjoyed the suite and cleanliness of the hotel. Staff was great and we enjoyed the breakfast and happy hour. Will come back again.
I had a change of plans that required I drive into Houston earlier than the 3PM check in time. The staff gave me a temporary room to make a clothing change and stored my luggage until I was able to check in after my function. Everyone was so courteous and made my stay that much better. I will book there again without hesitation. The area was close to everything.
Hotel is simply outstanding when it comes to the decor, business service amenities and location. Staff go above and beyond to help customers. Breakfast options were average- hot and cold selections
Overall this was a great hotel. In our room we especially appreciated the shower, bed, pillows and revolving tv. The shower was amazing with great pressure. The bed and pillows were extremely comfortable. We almost did not want to get out of bed in the morning. The room was spacious and laid out very well allowing plenty of room for furniture not often seen a hotel room. The mirror in the closet with a plug next to it made it so efficient to put makeup on and do hair while others used the bathroom. The price was even better. Out of all the hotel chains we have stayed at this was far one of the better rooms. We will definitely stay here next time we are in Houston.
There is only one thing I don't like is why I have to pay extra for parking when I stay at their hotel.
I was very impressed. The room was extremely functional.
Wonderful location and on site parking. The staff was very welcoming and accommodating. Breakfast and coffee were good and I would definately stay here again.
Although the hotel was showing its' age, the hotel staff and everyone taking care of our room and the breakfast was superb! Can't say enough about the service we got! Would definately recommend, especially since this was a suite hotel and had lots of moving room in our room!
The price was good. The staff was friendly. However, I could not help but to feel cheated. These 'suites' are not what you get some where like the Homewood suites where there are two separate rooms (TV room and bed room) these suites were one big room with bookshelves in between. Not good when you want to put two kids to sleep and enjoy some time. The pool was great during the day. At night forget it, its pitch dark I relayed my concerns to the front t desk who adviced me the lights were not working apparently due to some glitch in the remodeling process (they are in middle of extensive renovation). One more thing, the parking garage has a card reader which allows you to access the premises, it?s in the back of the property through a narrow alley, when my wife made the turn into the card reader, she took the turn INTO the card reader. My wife?s fault totally but just something to watch out for, she claims that card reader came out of nowhere and hit her.
location; grounds were well maintained; room was clean Large crowd at breakfast so not enough tables available. Two story, but no elevator.
The hot breakfast The toilet kept over flowing kept getting locked out the room
Good location Smelled musty.
Good breakfast , large rooms. Smelled like smoke
The front office staff was fantastic. The sheets were not fresh. We could still smell the last guest.
Location This hotel is not a Best Western Hotel it is an old hotel converted &then they slap the Best Western label on it I did not enjoy finding that out also this hotel is definitely not part of the Energy Corridor group of hotels this was disappointing subpar.
Hotel employee, she is the nicest person there and very accommodating The air-conditioner would not be cool we kept getting hot
This guest did not leave comments about this hotel.
The staff were very friendly and helpful. There was an odor in our room.
The room was nice we like the added couch, room was nice and clean, staff was nice. Pool and hot tub were nice and clean Breakfast was not very good, breakfast sandwich. One day when returning to the room someone had been in our room and left a beer can, we do not drink so it was not ours, front desk said they would ask cleaning lady but we never heard anything else
This guest did not leave comments about this hotel.
They give free breakfast IHOP is next door Easy to get on Freeway Free Wall Street journal Has laundry facilities Reasonable prices
The room was comfortable and the location is great for family. Cable and wi-fi was excellent. The room air-conditioner didn't get cold, just cool enough to be comfortable. Breakfast time was way too loud. I suggest a sign be placed up to be noticed. People were over talking each other.Very rude. The hash browns weren't cooked. Yes, I mean just raw potatoes dumped in a crock-pot. The coffee should be changed as it was tasteless. Other items were tasty.
A localização era boa. Fácil de entrar e sair, perto da auto-estrada. Seria bom se eles tivessem mais opções de lanche. O telefone do nosso quarto não funcionou.
Conforto, Localização e qualidade dos serviços.
Amplo espaço no quarto e localização proxima de shopping e restaurantes.
Easy access from interstate, very friendly staff, lots of good places to eat near by. Room was very comfortable and clean
I was pleasantly surprised at how nice the room was. I wasn't in it except to sleep, but thought it looked like a high end hotel room. I loved the wooden cabinets and built ins around the window. The bed was a little hard for me and made my hip sore the first night.
This is very convenient location for me, I will stay here when I have a business trip in Houston
We were in Houston for my sons 25 Birthday and reserved a room at the hotel for the convience (my son lived about 6 blocks from there). I know that Marriotts are always nice hotels but the Fairfield was wonderful. The staff was very polite and courteous and always helpful. They worked hard to keep things clean and neat. I usually hate the pillows and beds at hotels but these were wonderful, like sleeping on a cloud. We will certainly use them again when we are in town.
REALLY good breakfast. For the first time in my whole life I didn't use the wifi so I can't comment on it. Beds are great and the place is immaculate. Rooms are a bit small. Two people should not try to walk around at the same time in a studio.
The pool,the service the room
Front desk staff was welcoming Unfriendly rude server at the breakfast bar. Coffee served room temperature. Maid did a half-ass job making the beds. Worst hotel stay I have had in 15 years.
Clean rroms, friendly helpful staff. great breakfast
They have an EXCELLENT breakfast. Well kept establishment. The traffic in that area is awful. But there's not much the hotel staff can do about that.
spotless room - entire hotel was immaculate! Everything seemed brand new? no ice in the ice machine and only one ice machine on first floor only - book in room said otherwise. Otherwise I would have given them a perfect score!
Needs more than one ice machine.
The cleanliness and the size of the room and bathroom and the friendliness of the staff members. None.
Room with 1 King was great and the pillows are Wonderful. Very friendly and personable staff. Good breakfast, many selections, pleasing dining room dC)cor.
The Hotel was great. Location was great. Room was great. Weather force me to cut my trip short by one day. I need to get home or be delayed. The hotel didn't charge Kayak the extra day but there was no recourse for me to get any portion of my cost back for the last day. Hotel and Kayak won-Me, the customer, lost big time. Because of this I'll most likely pay more for the room and have an option if I can't stay the full time. Very unhappy!
The room was ready and very clean.
I have stayed there numerous times during the business week while the rate is higher was mildly surprised to be able to book the hotel on a weekend night for half the normal rate. half the normal rate means they have reduced many amenities they normally have in place during the week when rates are higher, Free coffee in lobby, bottled water in the rooms, newspapers and so on.