Good Breakfast Had booked a room with two queen beds. They put us in a room with a king and pull out couch. The room was run down. The sleeper couch was broken and the two phones in the room did not work. Tried to work with the desk manager but she made no effort to change anything. She just looked at me and mumbled. Terrible experience.
Staff were very helpful and friendly.
Staff rude, room dirty.
Humidity control on the room did not work, everything felt wet amd sticky and had a stagnant air to it.
Convenient location near Houston International Airport. Shuttle service was reliably prompt. Good value having the Good Eats restaurant adjacent to the hotel, where kids ate free from the kids menu. Rooms were a little dark.
Nice hotel, conveniently close to the airport. Good restaurant on site. I booked and paid this hotel online through Kayak, but was also charged by Holiday Inn. I noticed that afterwards (I was in a rush to catch my flight). I called them and wrote an email 2 days ago about that to get reimbursed by HIE, but so far did not get a reply. I will follow-up, I am disappointed that they did not react immediately. Reason why I rated Staff as "Poor".
Staff were very friendly and the hotel was clean and quiet. The shuttle was free and convenient for the airport The hotel is a bit out of the way and so there's no option regarding food. I ordered in but it took well over an hour for the food to arrive and its quality was minimal
It was nice and quiet
The room was very nice and breakfast was tasty with lots of food choices.
We were able to book a room for the same day to ease air travel schedules. While there, we could see the hotel would be nice for general stay, recreation, as well as extended stay.
Restaurant right next door The bar opened directly into the lobby with no door......some over-indulgers making a bit too much noise and maybe not appropriate for children during check in right by the entrace to the bar.
Bed was very comfortable. The neighborhood was bad. Police patrolled parking lot. Furniture in room had chunk of wood missing. Lighting very poor. Accommodations seedy.
Friendliness. location. transportation to airport Nothing really. We had to leave before breakfast. It would be nice if they put out bagels or something for early travelors
They had Directv for the tv service. staff was ghetto. The blonde lady at the desk broke up with her boyfriend and was telling every customer how much she hated her new job. The other tall dark lady kept trying to blame everything on the airlines instead of just trying to fix the problem or help the customers out. Breakfast was basically gone by 9:45 even tho it went until 10 am. Shuttle service took close to an hour to pick us up.
Front desk staff, in particular Hazel, were outstanding. I was extremely impressed with their efficiency, professionalism, and courtesy. I would stay here again just based on the above mentioned staff alone. Thank you!
Clean fast service Congested parking lot
The staff was very nice. And the rooms were nice apart from the furniture needing some TLC Parking area wasn't the greatest. Built for very small cars
For the same price, I've stayed in mich better-looking places. The room was fine, but the hallway had a smoke smell and looked stained and disorganized. Overall it was good for staying the night.
How friendly the maid are! I liked everything
Close to airport and free shuttle service No. It was great for needs
I was very impressed with the cleanliness and well kept facilities. The sheets smelled like they just came off the line. The beds were very comfortable and plenty of pillows. There was a fridge and microwave in the room which came in handy. The hotel is on the same road as the IAH airport and was very convenient. Directions are easy and simple no problem finding the hotel. There is a restaurant on site and one next door. Go straight past the airport on US 59 to find more food options. Highly recommend this hotel . We plan to stay again. well worth the price. Only down was the airconditioner was on an energy saving mode and it got warm then cool I would ask for assistance next time.
Close proximity to the airport. First room we were checked into had another guest sleeping in it.
Proximity to airport breakfast
The airline had trouble with our flight and they put us up in this hotel. It was very clean, staff was friendly and had a security guard. The room was very nice and the bed was so comfortable. I would stay there again if I ever have to go to Houston.
The ease in checkin. Completely non-smoking! No
The front desk staff was so accommodating when all of my travel plans changed and I needed to check in very early and check out late. No
LOCATION CLOSE TO THE AIRPORT & RENTAL CAR RETURN, EXPRESS WAY fRONT DESK STAFF EXELLANT &, vERY HELPFUL Good free coffe in AM & cookie in PM Nil
The swimming pool. It was perfect for my 5 nephews. The pool allowed us to unwind and not be stuck in a room all day. The breakfast set up was very confusing and unorganized. Consider reorganizing the set up and the menu pricing. Too much confusion on if you have free breakfast, need to pay for breakfast or how much food you are allowed to get off the breakfast bar.
It was nice. Nice size rooms Shuttle didn't run in time for our flight in the morning. Had to call a cab.
the bed was very comfortable. no
At check-in, the clerk was cordial, engaging, and made me feel welcome. He was very young, well-dressed, and smiled throughout. My only regret is that I didn't get his name so I could write a letter of appreciation to his management. My only complaint (which is very minor) is the side door would not accept my card key.
Convenient, close to airport, airport shuttle. Shuttle to airport doesn't leave until 5:05a, need a shuttle at 4:30a to catch 6:00a flight.
clean rooms. hot breakfast. and a wonderfull shuttle service. front desk staff were fair , but could be more warmer with customers
the bed was awesome.. I loved the pillows. the waffles...... The consept of the waffle is great, but i've had better ones. this one tasted like cardboard.. no flavor.
The cleaniless and the friendly staff. No
My wife thought that everything about the bed (mattress, comforter, sheets) was the best she had ever experienced. No.
Even though there is no restaurant in the hotel there are some within very close walking distance. This night the room rate was very good. No shuttle from the airport.
I Lou Reed the beds and bedding, bathroom and amenities, tv desk, chair dresser. All were Really nice. The chair was especially comfortable for nursing. Nice big deep bath tub. You could totally do a water birth in it. ;) Beware of the tile floor. Slippery when wet. My baby slipped and fell several times after getting out of the tub.
Staff was friendly. Close to the airport. Very unclean bedroom. Hangers on the floor when we walked in. Scratches all over the walls. Dirt on baseboards and walls. Mattress just sitting in the ice machine room. No food establishments around except Waffle House and Jack in the Box.
Great staff, good rate and high quality finishes in the room, given price of hotel. Make sure you phone the hotel for its shuttle. Don't take the orange parking shuttle which takes you eventually to a different airport Super 8, which is slightly closer to airport but, but not as new. Airport shuttle for this hotel is direct. Would definitely go back.
close to airport- good value for money-excelent service
Beds were very comfortable. The coffee is absolutely the worst!
The woman at the front desk was welcoming, very kind, and very helpful. She made my very short stay so pleasant. When the shuttle wasn't running in time to get me back to the airport for a 5am flight, she got me a cab. Thank you. That I only could sleep three hours there, but that has nothing to do with you. It was an excellent room.
Everything, especially the shuttle from and to the airport.
The shuttle service was excellent and the driver extremely pleasant and helpful on our arrival. Reception staff (Renata) extremely helpful and pleasant. comfortable bed. the room lighting was very poor.
We only stayed one night, but the room was clean, the water was hot and the shower head had a nice spray coming out of it, almost like a massage. We had a wake up call on time and shuttle to the airport on time.
The cleanliness of the facility and friendliness of the staff. For those who have a layover in Houston, as we did, it would be nice to have more places to shop/dine.
This wasn't our first choice in hotels, we stayed here because they had a 24 hour airport shuttle and we got in after 12 am. I feared that the shuttle would not show up, but it did. Great service! They even had our room key ready when we got to the hotel. We couldn't be happier with our experience here. Nice rooms. We would definitely stay here again.
Staff Prior information about the hotel when booked.
Convenience to the airport and price Carpets are not clean in the room and house keeping didn't clean the room
We had booked a one night stay at this hotel.The previous night we went out to eat and got food poisoning,we felt very sick through the night didn't get any sleep.In the early morning tried to cancell hotel stay before check in time,called booking.com,the gentleman I spoke with was very courteous but was no help at all.We were considered a no show and were charged the night anyway.Though theses are rare circumstances they do happen and are out of customers hands.I understand a cancellation fee,but not the full price.For this reason we will probably not use this service any longer and switch over to another service and read the fine print beforehand.
Reasonably priced and very close to the airport / car rental area, the place had all you needed for a night's stay immediately before or after a flight. There was a small row of shops just next door with a convenience store, pizza place and bar and of course all the posh hotel restaurants are within walking distance (Not sure how you'd cross the road, though. The breakfast room had a do-it-yourself waffle making machine that made Texas shaped waffles, which was my introduction to Texans' obsession with the shape of their own state. I'd already heard they were fond of its size, but it appears they find the shape equally fascinating.
The room was super clean that you could even smell it. It was so comfortable and cozy. I will definitely come back and 100 % recommended it.
The room was large and clean with a separate shower room and rest room. Also, the complementary breakfast was excellent. I can't think of anything.
We booked a room near the airport because we had a very early flight out of the airport. This hotel was so much more than we expected for the price. -- very comfortable beds -- small, directed reading light on each side of the beds (2 per bed) -- updated and clean -- separate toilet room and shower room was REALLY great for our family of 4 -- refrigerator, microwave, coffee maker, plastic utensils, plates provided -- friendly staff -- free shuttle to and from airport; on-time -- When we came down a little early to catch the 4am shuttle, the desk clerk invited us to enjoy some of their breakfast offerings even though it was not official breakfast hours (milk, juice, cereal, yogurt, fruit, and more) -- 2 burned out lights in the room (reading light above bed and 1 bathroom) -- I did not see a way to turn on the desk lights without turning on the overhead lights. Luckily I had my own little light with me so that I could sit at the desk while everyone else was sleeping.
very easy to access, very clean, no bad spells of smoking in the room, and the linens and carpets were nice and clean. Modular bathrooms was also very nice. the noise of the airplanes overhead, but then, you are close to the airport, so that's not your problem!!
Very helpful staff and free breakfast. Good location if you are going to IAH. Comfortable bed. Same room layout as all Springhill Suites. Could have been cleaner. Room smelled a little funny.
room facing inside n not the parking no fridge in room
I liked nothing there Everything
I liked the quiet environment, breakfast was decent The comforter and blankets didnt looked that clean (not sure if that was cleaned).
I stayed for 2 weeks and i thought they had a great cleaning staff. Clean, nice bed, no bugs, wooden floors. Superb value for money. Friendly staff. Only a few items for breakfast but can't complain. Some minor things: The gym equipment was not functional. Also maybe the waffle maker and toaster can be cleaned better because it's used by everyone, everyday.
Close to airport, good value, free shuttle. The breakfast was horrible. First time I actually could not drink coffee. Room was not super clean, I think they were in the process of remodeling.
Very nice hotel for the price. Restaurants and convenience stores within walking distance. Staff was super nice and polite. The only problem I had was with the shuttle from airport. We drove around picking up people for 25 minutes. After a long flight that landed at 8 pm, I was ready to get to hotel and sleep. I didn't want to drive around the airport over and over again.
Stayed here overnight for an early flight the next morning. Convenient to not have to go out for dinner. More than enough at the evening reception. Pizza was very soggy. Taste was good.
Clean, nice rooms, good breakfast, friendly staff.
Amazing staff and happy hour! Nope
Clean room and very friendly staff.
Great breakfast and social time. Not just cereal or chips but eggs, bacon. Pulled pork, wine and beer, pizza. Could not be better. Nothing.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
it was very clean and centrally located for what we needed to do the staff at check-in were not exactly hospitable, they were more worried about their plans for the weekend and seemed bothered to be checking us in
This guest did not leave comments about this hotel.
Decent breakfast, plenty of free washers/dryers in the laundry room, good room layout.
Staff was friendly and talkative. The room was nice and appeared very clean. Saw a pair of cockroaches in the room at night and the shuttle driver was 30 minutes late, adding a bit of unneeded air travel stress.
The first day of my stay Houston had record overnight rain and flooding. The streets around us had about 3 feet of running water by morning. Nobody could enter or leave the hotel until that evening when the waters subsided. The whole city was shut down. The staff had to work a double shift. They were extremely friendly and professional throughout the event. The rooms are clean and the beds comfortable. The exercise room is great and everyone really appreciated the free washers and dryers.