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Great hotel for business
The view from our room was excellent. The location was great as well. Within walking distance to the 5th ave. mall and lots of great eating establishments. Hotel was nice, clean and staff was very friendly. Hotel could use some renovations. The decor in the hallways looks like it came from the 70s. The bathrooms are a little small, expecllly in the shower.
Very comfortable and clean. Plenty of food and shopping. Had to pay and additional 20 dollars a day to park my own car. The hotel did not own the lot. The desk clerk filled out the passes incorrectly and I received a parking ticket. Took some arguing but I was able to get the hotel to reverse the parking charges so I can pay for the ticket.
Excellent fitness facilities Wonderful view Convenient to downtown locations
The room was clean, the bed comfortable, and the staff was friendly. Make sure to park in the Captain Cook garage and have your parking ticket validated. We were able to walk to dinner and shopping from our hotel - nice!
The hotel was nice overall and the front staff was very friendly and efficient. The hotel seemed very clean and I was always acknowledged by the hotel staff. The hotel restaurant was very good and has amazing views. I did not encounter any problems while I was there. I thought the hotel was in desperate need of a refresh or update. The rooms and the entire hotel seemed a bit dated. I stayed on the Captains Deck and the rooms were a bit small and did not impress. The sink did not drain properly. The most disappointing part of the trip was the breakfast which was never more than like warm at best. It come from the kitchen which is far away. The breakfast had 3 warm choices and one was always potatoes that were recycled from the night before. Not sure if I would spend that kind of money to stay at that hotel again.
The location was wonderful. Both times we stayed there, about a week apart, we were given rooms right next to the elevators which ran all night long.
I was completely offended when the staff photocopied my driver's license and also took my credit card. I was told they do that (photo copy a driver's license) because of some of the actions that have taken place so they need to have this in case something happens - it creeped me out and made me wonder if I should even stay there in the first place! Are the clients so sketchy that everyone is a suspect? They claimed all hotels do that (copy the driver's license) they just don't tell you - I don't believe it - I hadn't had that happen before - I won't stay there again. The rooms were fine - this action is not!
Pretty expensive for a 1 night, no amenities stay.
I'm an incredibly high strung guy who demands a lot of myself, so I always know when I travel Alaska that I need to be more present to the amazing geography and lower my standards on the room I'll barely spend any time in while enjoying the outdoors. I travel to Anchorage one a quarter and have noticed that the Starvrating system isn't quite the same as the lower 48 states. With that said I was incredibly impressed with this hotel for its masterful balance of Alaska heritage (complete with animals) and modern hotel amenities. No need to lower any standards, but rather super clean rooms with modern furnishings and space efficient room layout. Staff was chipper, helpful, and really jovial. Nothing notable... However, I had an odd experience. I hydrate a lot on trips and typically go through a gallon a day. One night I ran out of water and I searched the hotel for bottled water, but there were zero options. Every single vending machine in the hotel was stocked full of soda and multiple brands of energy drinks. I ended up driving to a nearby gas station for some H2o. Not a big deal...
Room was not clean, too much noise from adjoining room.
accomodations room to hot and front desk wouldn't provide a copy of receipt upon check out.
Very nice and clean, nice staff, great house keeping. Rentaviation and missing door lock hook. Too long of walk to room. Need to move location of loby
O recepcionista Nick foi cortês, atencioso e profissional. Sempre me cumprimentou com um sorriso e disposto a ajudar. O elevador era lento e apenas um estava funcionando
Perto o suficiente de todos os lugares aonde você poderia andar. Amplo estacionamento. Quarto grande. O hotel em si é um pouco datada e poderia ser reformado. Funcionários simpáticos. Os quartos cheiravam um pouco a mofo.
Boa localização. Quarto espaçoso. Camas confortáveis. Mercado bom nas proximidades. Percorrer até o centro da cidade e parques / trilhas.
The staff was wonderful and while the facility is dated, it was clean and smelled clean. Compared to other area hotels, the price was good and location was quiet.
owner was nice bed not properly made so lumpy & at 2am when we finally got there we just crashed after long train ride, car rental, finding location (sign hidden-thak God I had a Garmin. It says Inn & SUites, but far from it-looks like a Motel 6 (-2). Owner says new beds and some fixing but looks like OLD interior-pink paint etc. old Sorry :(
No heat in the room despite Alaska tempuratures
In-room frig, comfortable beds with 3 pillows for each double bed, roomy, close to downtown and airport with a car, large fan in the room. It had a neat appearance with bedspreads tucked in at the corners. Looks a little better in person than the photo. It had all clean surfaces except for some dirt on bathroom floor in the corners. But all else looked neat & clean. I still felt comfortable staying here.
Great location and staff. It would be great if it had a continental breakfast.
This guest did not leave comments about this hotel.
The quietness. I slept like a baby. Checking in took forever.
Location and price are nice Well a couple minor things: 1. Not that I really needed it but my in room phone did not work. I had to use my cell to call the front desk. 2. The morning maintence crew was not working on the morning I was to check out. So the spa was not open
Great staff. Clean and comfortable. Warm and well appointed! NO
It's nice and clean good area it was pretty quiet Nope it was good
Clean, great location, and most important - always super friendly staff.
This guest did not leave comments about this hotel.
Staff made sure we had what we needed as well as a couple of our requests were made happily Walls are a little thin a bit noisy
Location, nice lounge and the rooms are kepy up well. Nothing at all.
Swimming pool Bed bugs! Bed is gross af! Probably didn't change it... The following morning a had this red swollen marks all over may body.
Service and location Nothing everything was good
Great central location Wifi is slow. Beds are uncomfortable.
within walking distance of downtown attractions needed some maintenance... bathroom light didn't always work sitting room tv didn't work, drippy faucet in bathroom
The hotel associates lacked customer service! The breakfast lines were horrible, and also bad hostess service. *also they need conditioner(shampoo). I would never stay there again.
The room is good and there is no infestation like other cheap anchorage downtown hotels. The staff is super rude and they should be fired. The price is not a good deal for just one night if you pay over $60/night your getting ripped off. The internet is super slow I got a fast internet speeds from a 3g connection on my cell phone. The breakfast is cold and nothing is cooked. Pretty lame hotel that doesn't offer good amenities. Would suggest getting a room at a different hotel that has a better staff,good breakfast, and fast internet.
The bath room design is a plus, since they put the water sink and shower room separately so people can do those things at the same time
Location The building smelled, needs a desperate renovation, bathroom was small, had to ask for soap every day, trash bags were not provided.
Good customer service No vents in bathroom. Could be updated
Clean environment. Free breakfast. Calm location. There were no locks for the toilet or the bathroom. Apparently this is the case in all rooms (!). We stayed in a 2-bed room with other family members including children. No locks don't make sense at all. I'd not pick this hotel again just for this reason if I'm going with family again.
I picked the hotel because of its location, I needed to be near the Alaska native medical center but found that the room was so clean and perfect. One of the nicest hotels I've ever stayed at. The staff was super friendly! There wasn't much to like! I wish they had more of a set schedule for shuttle service. And the morning I needed a shuttle to the airport the driver hadn't shown up to work but that's an isolated incident.
Beautiful modern design, the set up of the room was very efficient The room wasn't entirely perfect. We were missing sofa bed cushions and a coffee maker. Otherwise, it was great!
Nice place, and I travel a lot. Great shuttle service. Nice and helpful people at the front desk, thanks.
Location, cleanliness The cafe staff were really nice but something was wrong with the food there.
The bathroom didn't have a fan. That made me sad. The TV wasn't facing the bed either. Wtf is up with that.
Location, Cleanliness and Facilities Air conditioning was not working and I was asked to open windows and sleep. After multiple calls they sent me a fan. They told me they will fix it next day and it is the same problem. They made me move next day to a different room. I was on vacation and expected little more from Marriot
We were supposed to get to Anchorage at 12:00 noon. Our flight was bumped, and we didn't get in until 12:00 midnight. Our luggage didn't make our plane either. We got to the hotel after midnight, the staff was excellent! They were able to give us tooth brushes, toothpaste, shaving cream and razor. I can't tell you how nice that was when you have nothing more than the clothes on your back! Thanks Marriott. I'll be staying with you again. Todd Greer, Wildomar CA
Location was good and it had a free shuttle to and from the airport. Bed was very comfortable and had plenty of pillows. TV was located in and odd spot so when we pulled it out to watch it while laying in bed the cable cord came undone. Bathroom didn't have a fan either so it go steamy in there right away. Shower was very spacious.
No reward points given because it was booked online with who they call third party.
Close location to airport Limited food options
New decor. Wonderful staff, especially the short-order breakfast cook. Would have liked to see the edges of the carpet in the hallways cleaned. Did mention this, and they were going to address it.
Embassy Suites is one of my favorite hotels, and the Anchorage location is no exception. The rooms are clean and quiet. The shuttle was a lifesaver. The fitness room was excellent, as was the pool. On this trip we really relied on the laundry facilities and were pleased there were enough washers/dryers so there wasn't a wait to use them or it was very little. Since we traveled in the summer, we also relied on the blackout shades. It was a phenominal experience!
Clean and safe. Perfect central location. Walking distance to TGI Fridays. Golden Coral and Starbucks. Friendly staff and large hot tub.
The young lady that checked us in was very good at her job but she had a lot to do. Only one person at the front desk. We waited 20 minutes to check in, people behind us waited a lot longer.
Attractive decor Not enough towels and supplies
All of the staff were very friendly and helpful. No pay-per-view movies
Clean room, friendly, personal staff. great location. Noisy A/C. Price too high in light of property. Price jacked up for summer guests. What about us who are Honors people? Most Garden Inns have a cocktail hour and snacks for business travelers, but not this one.
Lovely hotel, beautiful room
the beds the remodel
clean and close to the airport I could hear the motors of the elevator running all night, very noisy. Police were in at 4:00 am pulling a tenant out of their room. It took an hour to do so which made it impossible to get any sleep.
Hot tub fantastic but facilities could use and upgrade on paint and ceiling. Acoustics are wonderful in there great design to minimize sound.
Good central location for shopping and dining. Friendly staff. A decent breakfast included. Pool My five year old son found an empty vodka bottle under the bed. There was popcorn, bottle caps and other debris under the bed. My wife had to borrow a vacuum from staff to finish cleaning the room. Just as we were planning on using the pool, it was closed for cleaning at 3pm until sometime the next day so we had to use a pool at another Hilton property, an inconvenience since our room was just across from the pool but at least they did give us another option to swim.
Convenient location. Clean room. Pretty good wifi which is not the usual for Alaska . Bed was comfortable. Very thin walls. Drapes wouldn't close all the way because the a/c was in the way so light was pouring in all night. Had to sleep with a pillow over my head.
very good service from the staff, shuttle service excellent, breakfasts good. no
It was nicely decorated as updated and very clean. The heater/ac unit I my room ran constantly wich was ok kind of sounded like a fan but it would squeak/ chirp every so often and I had to turn music on to drowned it out. And I should just travel with my own pillows but I really hate hotel pillows that are so fluffy and soft. But it's a nice hotel and I'd stay there again.
Evening front desk manager, Meagan, was extremely helpful, courteous, and professional. Not many out there can remember a clients name. Will have to be back a couple of times over the next few months and will definitely stay here. Need to add something to breakfast bar to make it stand out. The same as everyone else's. Ran out of both regular and robust coffee at the same time and neither replaced for over ten minutes. Not good when it is sub-freezing weather.
Location is great. Centrally located, but fairly quiet.
staff is very good, services is the best, good room, all the facilities is up to standered. nothing.
The chocolate chip biscuits at the front desk were an indication of the warmth of the staff at the hotel. The free breakfasts were pleasant and there were plenty of inexpensive restaurants near by. The hotel is a little out of the way for those who aren't working mid-town. It is neither near the vibrant downtown nor the airport where there are some interesting walks. The shuttle to the airport is helpful and I believe the shuttle takes guests to some other places too but alas not to the golf course!
breakfast i lost internet twice but it could be the provider
Everything was very clean. Sheets, duvet, bathroom, countertops. Staff was very friendly and helpful.
Everything. Staff was very accommodating. Rooms were clean, comfortable, and very spacious. Not a lot of options at breakfast.
I loved the tub and bed
Staff was very friendly and accomodating. Excellent breakfast. Very clean rooms had nice shampoo, soap and lotions provided. Great location, close to a mall for shopping or entertainment.
The breakfast is not very good. Substandard for the price.
The breakfast and coffee were great. The thin walls, rumbling cars, and aggressive hotel guests with laundry problems.
My husband really enjoyed the breakfast! Everything was clean. Overpriced for the accommodations! No exhaust fan in bathroom!
-Roomy -Wi fi was down - No business center even tho advertised as amenities - No hot water for a few hours
Room was large Room was advertised as "non smoking". Smoke residue started an asthsma attack in one in our party. Also facility is not handicap accessable- the only rooms available were on floor 2 & 3 no elevator! There was no other available room to switch to.
Location was good to hit some nearby places we wanted to go, the rooms were seperated. Immediately walking in the room smelled like cheap hookers, it was out of date and looked run down, and the tv remote didn't work for the tv.
Breakfast. Staff was nice Severely dated and in a rundown neighborhood. Did not feel clean.
Room was roomy with a separate living room and bedroom. There was a fold-down bed to accommodate more people. The hotel is on a quite busy road so it is noisy at times. The walls seem thin because I heard people laughing and cutting up outside. The internet service was down with no apologies, the front desk simply said someone "was working on it". I worked at nights so was seeping during the daytime. The maid knocked on my door for a long time to be let in despite of the locked door providing the message someone was in there. No "Do Not Disturb" sign available to place outside the door.
Close to the airport, shuttle driver excellent. Room had no air condition, in fact the heat was turned on and the room temp was close to 90. no thermostat to turn the heat off. Had to argue with desk clerk to get another room even though there were only 10-15 guest. Musty smell, outdated and dirty.
The price. My only real complaint is the smell that pervaded the room. It was strong enough to give me a headache, and most closely resembled the smell of urine.
Close to my home, clean, affordable!!! We had no do not disturb sign!
The location was great The hotel is very run down and looks to have not been upgraded in awhile. The rooms were dirty and falling apart. Wall paper in the rooms was coming off. There was dirt and dead mosquitos all over. One bed had a plywood backing on the wall to keep it tight. The lock on the door was loose.Paid extra because it was the hilton, but did not get my money worth.
The location is perfect. We walked everywhere we wanted to go.
Wish there was a way to know when amenities are closed for service! And the spa has plants growing in it!!! Bummer
The hotel itself had everything we needed and the location was perfect for our needs i.e right next to the train station. the rooms were large and clean. The staff reception was one of the worst I had ever experienced anywhere in the world. We were not greeted for about five minutes despite the fact that they were not busy. We made eye contact with several staff however, they never came to the desk to assist us. One staff member at the counter, was too busy trying to assist a contractor (not a guest) and completely ignored us. When we finally did get service, the staff member did not appreciate that we had waited so long. Then, to add insult to injury, the rooms we had requested (adjoining rooms for our children) were obviously not arranged and it took the manager about ten minutes to sort it out.
This is one of the most dated rooms O have ever seen in a Hilton. Otherwise lean and well-run, walkable to downtown shops and restaurants.
The lady that checked me in was sweet and the bellmen that helped me in and out were spectacular The room was very tiny! The bathroom was even smaller! There was no ice machine nearby. When I ordered dinner, they were missing particulars from the order but did not tell me that when I ordersd
The staff was particularly helpful in getting dinner reservations and if you need it ask at the front desk to borrow an umbrella.
The room was great. Windows were dirty but view was great anyway
I've had so many great memories here. I prefer this hotel to the Cook as the rooms are slightly larger and the decor doesn't make liberal Alaskans uncomfortable. The rooms are smaller than the hotels in midtown, and the restaurant in the hotel are not as interesting as the other downtown restaurants.
Comfort, big bath and the view. No small refrigerator for my insulin.
Location, staff most helpful with travel needs. Daily room rate costly
Enjoyed my entire stay. No transportation from airport. Restaurants are very expensive, although the food is good.
The staff was very helpful. We are Gold members and since the Lounge is now closed on the weekend, we were given a voucher for a free continental breakfast in their restaurant. We were given late checkout, which we needed because we had a late flight from Anchorage. We didn't like that the Lounge was closed on the weekend. It was also a little pricey. They don't have a shuttle from the airport, although it seemed that many other hotels did.