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The hotel was nice overall and the front staff was very friendly and efficient. The hotel seemed very clean and I was always acknowledged by the hotel staff. The hotel restaurant was very good and has amazing views. I did not encounter any problems while I was there. I thought the hotel was in desperate need of a refresh or update. The rooms and the entire hotel seemed a bit dated. I stayed on the Captains Deck and the rooms were a bit small and did not impress. The sink did not drain properly. The most disappointing part of the trip was the breakfast which was never more than like warm at best. It come from the kitchen which is far away. The breakfast had 3 warm choices and one was always potatoes that were recycled from the night before. Not sure if I would spend that kind of money to stay at that hotel again.
Very comfortable and clean. Plenty of food and shopping. Had to pay and additional 20 dollars a day to park my own car. The hotel did not own the lot. The desk clerk filled out the passes incorrectly and I received a parking ticket. Took some arguing but I was able to get the hotel to reverse the parking charges so I can pay for the ticket.
Great hotel for business
The view from our room was excellent. The location was great as well. Within walking distance to the 5th ave. mall and lots of great eating establishments. Hotel was nice, clean and staff was very friendly. Hotel could use some renovations. The decor in the hallways looks like it came from the 70s. The bathrooms are a little small, expecllly in the shower.
The location was wonderful. Both times we stayed there, about a week apart, we were given rooms right next to the elevators which ran all night long.
The room was clean, the bed comfortable, and the staff was friendly. Make sure to park in the Captain Cook garage and have your parking ticket validated. We were able to walk to dinner and shopping from our hotel - nice!
Excellent fitness facilities Wonderful view Convenient to downtown locations
Perto o suficiente de todos os lugares aonde você poderia andar. Amplo estacionamento. Quarto grande. O hotel em si é um pouco datada e poderia ser reformado. Funcionários simpáticos. Os quartos cheiravam um pouco a mofo.
O recepcionista Nick foi cortês, atencioso e profissional. Sempre me cumprimentou com um sorriso e disposto a ajudar. O elevador era lento e apenas um estava funcionando
It's great location for my meetings and also walking distance to mall and restaurants. Nothing, every time we stay there, we are treated great and staff always with great smiles day or night.
Nice large suite. Clean, comfortable. Good location downtown. Hotels in downtown Anchorage are expensive, although this one was a little more reasonable than others. Room had a a slightly smoky smell when first entering ( it is a non smoking hotel). Mention to desk on check out and they said they would check it.
LARGE ROOM IT was not a full service hotel but there was a hotel across the street that owned it and you could use there things.
The staff was particularly helpful in getting dinner reservations and if you need it ask at the front desk to borrow an umbrella.
Enjoyed my entire stay. No transportation from airport. Restaurants are very expensive, although the food is good.
The room was great. Windows were dirty but view was great anyway
Comfort, big bath and the view. No small refrigerator for my insulin.
The staff was very helpful. We are Gold members and since the Lounge is now closed on the weekend, we were given a voucher for a free continental breakfast in their restaurant. We were given late checkout, which we needed because we had a late flight from Anchorage. We didn't like that the Lounge was closed on the weekend. It was also a little pricey. They don't have a shuttle from the airport, although it seemed that many other hotels did.
Location, staff most helpful with travel needs. Daily room rate costly
Friendly staff, great price, great location, building is secure at night the room Was a bit cold and I couldn't find the thermostat and the bagel I got at breakfast was a kind of stale
Overall a great stay for a great price! Extremely friendly staff. Only thing- thin walls with noisy neighbors.
Has microwave and refrigerator and lovely mural on the wall in the room. Staff was friendly and helpful. Located downtown. There wasn't air conditioning in the rooms and it did get a little warm even at the end of May.
Friendly staff willing to help. There could be more seating for b/f;when there's a group it's a tight fit!
They are very strict for guests to respect noise and consideration of other guests. That is a good thing. Very friendly staff. Continental breakfast was appreciated but not memorable. Room cost was low compared to other other hotels but you get what you pay for. Could have done a better job of vacuuming room and lamp was missing a knob so could turn it on or off.