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the location front desk try to give another room instead of the one I had already had paid for
They always had someone who can listen to you but did not know how he/she can help cause they were limited on services. when ever you needed help they just kept you going around circles with their own experience.
First time I just did not like it at all they kept opening our room door just to see the occupancy but they should nock first, second time perfect
Te hotel is ok and it has a great location but is not a 5 star hotel by far, the rooms need some TLC
Great location Mattress was below motel 6 quality
Rooms were right on the ocean with a beautiful view !!! Old and out dated unit with broken blinds and broken chairs , old dishes ... Owner is not spending much money on the unit...
Excelente localização. Muito limpo e parecia muito seguro Os recepcionistas do hotel são extremamente rudes e nada acolhedores
A família do ambiente e hotel. A flexibilidade de garagem.
Banheiro não funcionava. Ele era alto.
Friendly staff Room service could have been faster
The location was pretty good and felt pretty safe. The hotel lied, there was no balcony there was no bath tub, the room didn't look like the pictures at all. And the bed was like sleeping on a rock.
Rooms are close to street and car noises cant be ignored.
I love the hotel, the pool, location, jacuzzi, parking but best of all the service
The swimming pool was heated and a great place to relax, the hotel rooms were very comfortable and the buffet restaurant very reasonably priced, and there were department stores close by.
Amazing services N/a
Rooms are modern and casino was fun No iron, blow dryer in rooms. Took a long time to receive ajy
It was cleaned room bed was comfortable Totally old stuffs special shower
We got a GREAT deal!! Also, they have a very attentive staff, courteous and very helpful. They have clean, comfortable rooms...ours had a really nice view, fast room service, and a nice little Casino on site. We only stayed one night and found nothing negative to say. A pool would be nice but since it was cold and raining, it didn't matter.
The construction going on across the street at 2:am in the morning.
I have to say that the place was nice. Ive stayed at other hotels in Tijuana and others look good from outside but lack quality in the room. The Pueblo Amigo Hotel and Casino has nice rooms and the room we stayed had a great bed. I was hoping for some type of entertainment there other than just gambling. Some live music would have been nice. The Bar was small and not a good place to just chill.
Made and paid my reservation online and hotel couldn't find it until I had to make phone calls and tell them teir own confirmation number, that was the only way they found my room, took about half hour to check in, promissed me an extra free breakfast, next morning different staff was there and did not even get the included breakfasts.
Breakfast buffet Carlos was an awesome member of the front staff. They were all great but Carlos really made an impression. Convenient shuttle to the clinic we were visiting No fitness center
The rooms are nice and bed is very comfortable The staff is extremely rude. Had to call the front desk so ice and it never was delivered. They would allow me to take sugar from the bar for my coffee I was told they would bring it up and an hour later I got my sugar.
To many student make noise until so late 3 o 4 on the morning. And dont give anything to put on whinshild off my car to show security iam on the hotel every time in on parking lot
All you can drink beers during brunch while watching NFL playoffs. Smoking allowed.
Loved the location and the facilities. No pool, but you can do without. Room service and any requests for the front desk took hours and sometimes went unattended. That was the only flaw over my 3-day weekend.
they should pick their stuff better! so they can be a little bit polite They should clean better
Practical clean, efficient.... Angus restaurant across street excellent. Kind of small, hard small beds, day desk staff not as nice as night staff.
The amenities, like breakfast bar were quite nice, my only complaint-and it's significant was the terrible, horrible bed. My back is in agony. The amenities, like breakfast bar were quite nice, my only complaint-and it's significant was the terrible, horrible bed. My back is in agony.
In reception, Abraham and Areli were exceptionally helpful in their recommendations regarding restaurants in the city as well as top malls to visit. I appreciated their courteous and great advice. Food quality was excellent, including the breakfast buffet. I will look forward to visiting this hotel on my return to Tijuana! The comfortable and very clean room was a good value. Spectacular view facing N from the 7th floor was much appreciated. That the restaurant was not open after 12pm at night, although good sandwiches, salads and desserts were available. I must say that the quality of the food overall was excellent.
We were given a room that was already occupied, but the lady at the front desk was amazing and wonderful and apologetic -- she fixed the problem instantly . . . by upgrading us to a suite, which we hadn't asked for! For a new building, it sure creaks like an old one . . . when somebody above, below, or on the side moves. And the windows are pretty thin for an urban setting; those late-night sirens don't make it inside at some other hotels, but they rang loud-and-clear here.
Hotel was clean, sleek, looked new, had friendly staff, free breakfast buffet which was delicious, complimentary shuttle, 1 pm check out time.. Hard bed
Friendly staff. Nice breakfast. Pleasant room for a budget hotel. No safe in room.