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the location front desk try to give another room instead of the one I had already had paid for
They always had someone who can listen to you but did not know how he/she can help cause they were limited on services. when ever you needed help they just kept you going around circles with their own experience.
Te hotel is ok and it has a great location but is not a 5 star hotel by far, the rooms need some TLC
Rooms were right on the ocean with a beautiful view !!! Old and out dated unit with broken blinds and broken chairs , old dishes ... Owner is not spending much money on the unit...
First time I just did not like it at all they kept opening our room door just to see the occupancy but they should nock first, second time perfect
Great location Mattress was below motel 6 quality
Staff was really great , hotel was very nice and cleaning. Hotel very pretty inside and out. No complaints what so ever about this hotel.
The property is will maintained,friendly staff, clean, comfortable, up scale vibe, lux feel, great value. Nothing really negative to say of point out. We did not experience any negative situations.
Banheiro não funcionava. Ele era alto.
Excelente localização. Muito limpo e parecia muito seguro Os recepcionistas do hotel são extremamente rudes e nada acolhedores
A família do ambiente e hotel. A flexibilidade de garagem.
The location was pretty good and felt pretty safe. The hotel lied, there was no balcony there was no bath tub, the room didn't look like the pictures at all. And the bed was like sleeping on a rock.
Rooms are close to street and car noises cant be ignored.
Friendly staff Room service could have been faster
Overall my stay was great! I live the beds and pillows are super comfy! My boyfriend loved the room he didn't want to get out!
The hotel checked someone else into my room while I was out. My things were taken and the hotel told me that I had checked out already. My computer was of great value to me. I filed a police report and waited for 8 hours so that the manger could review tapes. Hotel finally realized they were wrong. It's been a week now and I've not heard from hotel our received my refund. (they wouldn't let me wait in my room and made me wait in the lobby for the 8 hours)
Is a great hotel employees are great
Everything else was great Bed was horrid. Terribly hard!
Very clean. Professional staff! Outstanding value for the money.
Great place use to be more afordable
That staff was very polite and it room smelled good That they one gaive 1 free breakfast
The Restaurant, the bar, close proximity to a 24 hr restaurant, Ricardo's (a block away), a drug store a half a block away, Las Pulgas, a very popular bar thats open seven days a week around the corner, 24 hr convenience stores within a block, and a taxi is usually on sight. No pool and hot tub for guests.
very clean staff were excellent restaurant staff & food were excellent
Close to party places We have to wait till the house keeper says that the room is alright.
The swimming pool was heated and a great place to relax, the hotel rooms were very comfortable and the buffet restaurant very reasonably priced, and there were department stores close by.
Amazing services N/a
I love the hotel, the pool, location, jacuzzi, parking but best of all the service
Made and paid my reservation online and hotel couldn't find it until I had to make phone calls and tell them teir own confirmation number, that was the only way they found my room, took about half hour to check in, promissed me an extra free breakfast, next morning different staff was there and did not even get the included breakfasts.
Breakfast buffet Carlos was an awesome member of the front staff. They were all great but Carlos really made an impression. Convenient shuttle to the clinic we were visiting No fitness center
Loved the location and the facilities. No pool, but you can do without. Room service and any requests for the front desk took hours and sometimes went unattended. That was the only flaw over my 3-day weekend.
To many student make noise until so late 3 o 4 on the morning. And dont give anything to put on whinshild off my car to show security iam on the hotel every time in on parking lot
We got a GREAT deal!! Also, they have a very attentive staff, courteous and very helpful. They have clean, comfortable rooms...ours had a really nice view, fast room service, and a nice little Casino on site. We only stayed one night and found nothing negative to say. A pool would be nice but since it was cold and raining, it didn't matter.
All you can drink beers during brunch while watching NFL playoffs. Smoking allowed.
The rooms are nice and bed is very comfortable The staff is extremely rude. Had to call the front desk so ice and it never was delivered. They would allow me to take sugar from the bar for my coffee I was told they would bring it up and an hour later I got my sugar.
I have to say that the place was nice. Ive stayed at other hotels in Tijuana and others look good from outside but lack quality in the room. The Pueblo Amigo Hotel and Casino has nice rooms and the room we stayed had a great bed. I was hoping for some type of entertainment there other than just gambling. Some live music would have been nice. The Bar was small and not a good place to just chill.
Rooms are modern and casino was fun No iron, blow dryer in rooms. Took a long time to receive ajy
The construction going on across the street at 2:am in the morning.
It was cleaned room bed was comfortable Totally old stuffs special shower
Very Helpful Staff + Spacious room
Location. English speaking staff. Decent room size. No swimming pool or hot tub despite a 4 star hotel. The gym had a stale odor.
Great customer service, clean room, clean sheets and comfortable bed.Cant complain good experience.
Personnel, specially the guys at the bar, very nice and willing to help and respond all your concerns The bathroom, I have to dry water comming out o the shower, they have curtains at floor level, weird system, a lot water goes to the whole bathroom, it sucks!
Good wifi and clean room. I enjoyed my stay in Hyatt. The overall experience is really good. We stayed in one king bad room at level 3. The only problem for me is the noise from the indoor air conditioner and road if you are sleeping next to the window. I am not a light sleeper.
The service was very good friendly staff
Yes it ran out of water in the evening when I was ready to take a shower and flush the toilet..
Breakfast was awesome. Staff are very friendly. We felt we were at home.
Great service, awesome breakfastg buffet, clean and quiet rooms, safe parking and great location. No
The room was big with comfortable beds and the complimentary breakfast buffet was one of the best I've ever had. No I loved everything about it!
We were given a room that was already occupied, but the lady at the front desk was amazing and wonderful and apologetic -- she fixed the problem instantly . . . by upgrading us to a suite, which we hadn't asked for! For a new building, it sure creaks like an old one . . . when somebody above, below, or on the side moves. And the windows are pretty thin for an urban setting; those late-night sirens don't make it inside at some other hotels, but they rang loud-and-clear here.
Staff spoke no English at all but tried their best 2 help. No soundproofing whatsoever!!! I heard everything the couple next door were doing between 1 & 5a.M.!! Had to complain to reception but they did nothing. No windows so rooms are claustrophobic (tho this seems common in Mexican hotels!) No lifts either. Long way from city centre but v frequent buses & shared taxis from right outside. I cancelled my last night!
In general everything is fine More expensive if you don't reserve online
Good value for your money close to airport