The location was excellent. The room had a washer/dryer, microwave, stove, dishwasher, cooktop, and dishes/silverware, and a large refrigerator, making it perfect for an extended stay (or a short stay). They provided laundry and dish detergent as well. I would definitely recommend this hotel. The 24-hour reception was a good amenity. The only slight complaint is that my room often was not serviced until after 3 pm.
Amazing staff - very helpful and knowledgeable and helped arrange activities for us to do around Sydney.
We arrived at 6:00, but I checked in at 14:20. It made us feel so tried for the following days. I don't think it deserves the high price.
Have more lifts available for check out
All other hotels in the area had a 3 night minimum for New Years Eve and Citigate only had 2 nights which fit our travelling schedule. It was close to the CBD and walking distance to Darling Harbour and just a bit further to Circular Quay. The monorail station is at the bottom of the street. We stayed in a King Harbour Open Plan Suite which did not have harbour views but you could still see Darling Harbour attractions and it didn't face into the back of another hotel so the view was good. The food in the hotel bistro was very good value and wide menu choice, the staff were very helpful. The pool is not overly large but adequate with a great spa and has comfortable lounge chairs, the bar was not open on the pool deck whilst we were there. Apparently all hotels charge for parking in Sydney (being from WA I had never come across this before) - Citigate charged $23 per night which when you have paid double for NYE I felt was a bit OTT and should have been included in the room rate. There was no bath in the suite only a shower.
The room was set out in a very appealing fashion and the size of the room was very comfortable
Being close to the city, particularly the momorail, and the markets. Checking in and parking the car could have been more organised.Especially with young children (prams). Exiting the street was differcult.Exitting parking Toll was out of order, with no sign saying so.
Great - once we got settled and knew how to get to and from carpark to hotel lobby etc. Very helpful staff - most pleasant , will definitely return.
It is a nice hotel and location is very convenient. Close to Central Station and China Town with lots restaurants around it. We went there for the concert held in Sydney entertainment centre which is very close to this hotel as well. Recommend for city trip. Fair value for the price i paid but it is not a 4 and half stars hotel. The bathroom is not bright enough and facility is a little bit old. room interior may need some refurbish.
Nice looking hotel with comfortable bed. Location isn't great if you're not in the mood for chinatown and the extras (wifi, breakfast, parking, etc.) are pretty pricey and can get expensive quick
friendly staff, good check out & check in time
Great central location, right near chinatown with beautiful food, walking distance to all activities Stairs at entry no ramp or help with bags!!!
We are close to central sydney & china town,darling harbour Breakfast was average and for the famaly expensive with macas for the kids just oposite
In the city and close to amenities and meeting places. Indifferent front office staff; poor breakfast choices on site.
Central position Inefficient staff (no record of prior payment) very noisy room next to lift. Hotel needs to invest in double glazing or sound proofing.
Room was clean, good facilities, easy access to interesting parts of Sydney. On the first morning there was no hot water in the shower. This was corrected later in the day.
no in room food service
Clean, comfortable and safe room. Well located. The hotel itself and the staff were great. Noise from rubbish truck at 3am one morning was the perfect but unwelcome wake up call... 20 mins worth. Apart from that, noise no problem.
Close to everything in Sydney! Market City to Circular Quay!
Very convenient to markets, eating places, transport. Noisy.
It was close to the Sydney CBD and Darling Harbour & Mono Rail I left my pillow in the room. Don't suppose you would send it to me? No close by night life except for Jades Bar.
Aarons was convenient, clean, comfortable and affordable.
I loved the great location across from Market City with all of it's dining and shopping options. From t-shirt and fresh fruit and vegetable vendor kiosks in the basement to the Food Court and sit-down restaurants upstairs and everything else in between - even a supermarket! The location is also excellent for its access to public transportation and proximity to the CBD while being very quiet. The carpets are really dirty and should be replaced. Also, during my stay of almost two weeks, I had to kill two cockroaches (about 1 cm). The cleaning staff was otherwise diligent in their efforts.
The hotel was walking distance to Chinatown, Darling Harbour, & Circular Quay... N/A
Modern updated room
Good service, quiet room even with construction next door, walking distance to all major tourist stops, quivck taxi ride elsewhere, and nice surroundings.
Location was perfect to see the city Nothing
Location near train station and buses, light rail, connection to ferry. Staff was relatively friendly and helpful. Exterior of building is dilapidated and the wood and brick structure is giving off very pungent rotting smell. This is especially noticeable when you open the window. Room is very small. The bed took 60% of the room space. Almost no space left to place luggages. Room vacuumed once every 3 days, and there were dusts everywhere, especially when there was construction work going on leaving dusts and particals everywhere. From elevator to the room, must pass a flight of stairs causing high difficulty for moving heavy luggages. Floor was slopping unevenly between elevator and stairs, a distance of maybe 10 feet in length. The price is way too high for such poor facility, even though they renovated the rooms and bath. Instead of having spring hing at the door jing-joint, they place a lever spring at the door top. And the right closet door bangs on the hing, damaging the closet, and eventually the lever-spring for the front door. All and all, very unpleasant experience for such an expensive place.
Awesome location; close to CBD and Central Station. Surry Hills is a great suburb, lots of amazing cafes and bistros. Very friendly and helpful staff. Thorough room service; the room was left spotless every day. Great room and facilities. The breakfast from Basket Brothers wasn't great. It was grossly overpriced, and didn't taste that great either. I recommend going elsewhere.
The location and beds were great. I thought having to pay additional money to park at the hotel was a bit rough.
Close to the railway station and easy to walk to the city and close to lots of eating places
Location location location no bath plug
Very comfortable, close to amenieties and staff were excellent
comfortable, short stay overnight - would have appreciated room service for evening meal
Spacious room, interior clenliness, very good location quite luxurious. The exterior of the windows were very dirty.
Great location and outstanding rooms. Service staff was very helpful and I would definitely recommend to others.
the view from my room..
Perfect location, close to Central Station and Chinatown, easy access to buses. Nice, clean room, quite spacious for a studio. Room service only available in the morning, no on site restaurant for dinner.
I felt pampered
Estive duas vezes no mesmo hotel. Basicamente, gostei da limpeza do quarto (fundamental num hotel) e do fato de que o hotel é próximo de alguns dos principais pontos turísticos de Sydney. Entretanto, na segunda hospedagem, fui surpreendida por um erro bastante primário e que considero bastante sério: me deram a chave do quarto de outro hóspede. Ou seja, me cadastraram no sistema em um quarto ao qual me dirigi e, somente quando já tinha aberto a porta e entrado nele, descobri uma mala, uma bolsa e diversos outros objetos pessoais de outra pessoa, colocados sobre a cama. Depois disso, toda hora que eu precisava sair, me vi obrigada a levar comigo todos os meus objetos pessoais de valor mais alto, por falta de confiança. Erro primário!!!!!!!!!
Ele não possui facilidades para acomodar família com 4 pessoas
Teh hotel was very good and central. The staff were attentative and helpful
The staff were lovely, the room worked well for our trip.
The layout of the room with the wardrobe separating the bathroom The staff offered only transactional service - and ordinary facilities, a striped duvet doesn't qualify as luxury! For three people we had just one tiny sachet of coffee each...
reception staff not very helpful when asked about general questions about the city and tours available, however we sorted this out ourselves
The hotel had all the facilities you would expect from a midrange city hotel. very friendly and helpful staff.
The staff were extremely helpful and responsive when we had a small problem in our room. A great location!
Good location and fair value for money Room could do with a bit of an upgrade. The restaurant was more like a canteen and the seating area around the bar could do with improving.
The cleanliness and the vibrant colour of the settings which makes it lively.
Great location. Close to many things and to convenient transportation. Room was quiet and comfortable.
good location and best mordern desingn room .
very good sized room overlooking busy crossroads and very convenient for buses to all sights.
Great value, very good location, friendly/helpful staff TV reception not great. Room good for price, but nothing fancy.
Comfortable beds No elevator, smelly refridgerator
1. Too noisy, everynight was noisy, someone was singing and waked me up at 3am in the morning. 2. bathroom is dirty, have some blood marks on the washing bowl.
It's in a nice area, and within walking distance from some nice places. Half of staff was helpful, the other half was not. The value for money is way off, and we even decided to book another hotel. A (partial) refund was not even considered.
Living right on Pitt street where the Chinatown and Central Railway station are just 2 streets away totally allowed us ultimate convenience to go anywhere we wanted. We had to climb the stairs to the 2nd level with our huge and heavy luggages.
Staff - The guy in Reception is very helpful. Cleanliness is poor
The room was clean. The "reception" area stank of cannabis smoke. The girl demanded payment in cash (which I didn't have) before I had seen the room, then charged an extra $2 for payment by Visa, reading my card details to her "boss" over the phone. The street noise made it impossible to sleep in the room at night, even with earplugs. One window had no curtain and wouldn't shut properly. The hot water took ages to come through and the cold tap in one of the communal showers didn't work (ouch!), and there were no plugs in the handbasins. In the middle of the night I found teenagers getting dressed on the landing. This was one of the worst hotels I have ever stayed in (worse than the Petit Palace Italia in Madrid, and that's saying something).
the room was clean and we could see the nice view from our room, which was great. I wanted you to put any sign on the fire-escape door. Because I was locked out and could not get back in.
Very helpful staff, single rooms are well isolated from each other, bathrooms are outside the rooms but they are regular bathrooms with a door that locks and they are very clean. If you take a single room, it seems you are in a low-budget hotel whereas it is a hostel. Some problems with the curtains, fridge and magnetic cards, but nothing the staff couldn't fix. In my first room I was near the air-conditionning system so the noise was unbearable but I have been able to change room. It's a minor detail but I have always struggled with the curtains.
I didn't realise it was mixed dorms. The locker in my room was broken so I had nowhere to put any stuff that was safe.
Location & nobody bothered you. Toilets & Bathroom were disgusting. Women's Sanitary bins were overflowing.