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Location to the airport is excellent - you just walk across the street. Rooms are clean and quiet. Location is very far away from where the action is, but it did not matter too much to us, since we were heading right out the next day. No one at the front desk could give us the correct information about what bus we should take, as the trains were down that day. We were told to take the "train bus" which no one had ever heard of. We waited 45 minutes for the bus that never came.
That I called the day before and told them I could not make it and they gave no refund of any sort . Very disappointed in the feedback and lack,of customer focus . Will not stay at this group ever .
Short walk from International departures area. Can't beat the location! Quiet rooms, modern and clean.
Everything. Coffee shop, sports bar and restaurant. Great staff. Quiet, safe and glory be - late checkout. Nothing
View of the airport. Proximity to the airport. Very clean, nice hotel. Good complimentary breakfast. Regret didn't know there was an airplane viewing area.
This is the most convenient hotel I have ever stayed at in my entire life. I took a train from Sydney, got out at the International Flights stop, went up the escalator, and walked across the street to my hotel. In the morning, I walked out of the hotel door, crossed the street and there was the United ticket counter. I could see it from my hotel window. Clean, comfortable, nice front desk staff, nice staff in the upstairs restaurant. When I went to sit in the downstairs sportsbar, the bartender told me to just sit anywhere, but then no one ever came to help me (although the waiter was helping everyone else.) I don't know if this was a miscommunication or if they were understaffed, but I finally gave up and waited for the upstairs restaurant to open. This was a pretty minor problem, given how much I appreciated this hotel!
Easygoing and very comfortable. Couldn't sleep longer had to catch a flight.
We're on a 45 country round the world honeymoon. This hotel was country #35 and the beds were sublime... so much so that it's worth talking about here. One desk service young woman gave me a free candy bar to bring me back to life after 2 days of no sleep on airplanes and guess what... she created a loyal customer for life. We are from New York and we approve this hotel fr your sydney travel!
free wifi, location, comfortable room
Location The lighting was simply awful. There wasn't one area that was adequate. It was impossible to see to put makeup on. Besides that a bulb was burned out in one of the lights on the desk. This situation is totally unacceptable. The drain was clogged so water flooded the floor. I had to use towels to mop it up.
Location tough to beat for overnight travellers. Shuttle drops you off and walk out the door and across street to international terminal. Popped downstairs to bat for quick bite, some of the food typical pub good but had the curry and must say it was outstanding (and I'm a foodie). Staff behind bar a little aloof but they did their job. I'm Canadian so maybe we are just a little more chatty lol. Anyways place was clean, bed was great and all in all great bang for the buck. Would definitely rebook if I was flying through Sydney again. Thumbs up.
I felt like a king. Cared for in the large well-appointed rooms. Our dinner in the restaurant was outstanding. And at a discount because of membership in the GHA hotel group. The hotel could not have been closer to the international air terminal without being in the airport itself.
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
professional staff and attention to detail and cleanliness
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
The staff were amazing, the best hotel staff I have come across in Australia
Breakfast buffet was sumptuous.
A equipe foi atenciosa e amigável. A piscina estava bem conservada. É uma localização muito conveniente para compras e comida. Nada
Localizacao e modernidade Tamanho do quarto
localizaçao e atendimento dos funcionários.
excelente hotel, com atendimento especial do sr leonardo, gerente do cafe/do breakfeast, brasileiro que trabalha no hotel
Localização ideal para quem deseja visitar locais e restaurantes de Sydney. Equipe atenciosa.
Localização, serviço e comodidades foram ótimos. A equipe foi muito acolhedora. A fachada poderia ter uma atualização mas o interior é muito agradável.
A equipe da recepção nos enviou uma garrafa de champanhe para o quarto, pois estávamos celebrando a nossa lua de mel. Eles também incluíram um cartão muito simpático e personalizado!
a localização do hotel é excelente muito proximo as lojas e atraçoes turisticas. os atendentes sao otimos e muito atenciosos,
A localização, não é muito caro para um 5 estrelas, bom restaurante e buffet de café da manhã. Achei os lençóis muito pesados, custei para ficar confortável.
qualidade do serviço, localização excelente, vista da Ópera de Sydney quarto pequeno, internet cara, breakfast caro
The room was spotless and cleaners did a good job every day. All staff went "the extra bit" to make you welcome and were very helpful. Especially when my wife became ill and had to leave. My car was parked for 6 days and received a ding in the door which I didn't find untill I returned home.
The room was presented beautifully, and maintained during our stay. Staff were very helpful and friendly
The quality of the staff in the foyer lunch?coffee area. The room smelt a little of smoke. The ice was delivered to the room when we were out for the evening and had melted by the time we had returned - and wanted to use it.
The location is perfect. We did not have access to the upper terrace with a view.
the location is amazing. overall a great experience and would recommend it to friends and family! the bedrooms are beautiful the bathrooms could be bigger and more modern otherwise it was amazing.
the location to the city was peaceful ,clean the buffet was great the staff very pleasant and parking facilities I would like a better in room fridge although the ice bucket was great
The location is excellent for sight seeing and shopping. Long lines at the front desk in the mornings for checking out. Most guests seem to have issue with their bills.
Beautiful ambiance in historical building, great food and particulrly enjoyed breakfast.
Room comfit and cleanliness. Proximity to tourist sights and transport.
friendliness, comfort,location price
It was comfortable and clean and for the purpose of convenience, it was right at the airport. Found the breakfast buffet a little short of staff. An omelet we ordered, never did come and there seemed to be no one to ask about it around.
The location to Sydney Kingsford-Smith airport was very good. The lobby was well kept up and the bell service was quick to unload our bags and bring them to our room. The bathroom in our standard room was well designed, including stone/granite counter tops and new(er) showers and toilets. Room includes a mini-bar. The room was a bit dated (e.g. the lights and fixtures) and the carpet was a bit worn. The mini-bar is a bit expensive, but that's my own fault for using it! The only remaining gripe is that the airport shuttle is not free, it was $6 per person. Also the shuttle stops off at the domestic terminal first, before going to the international terminal, so factor that in when planning your arrival time to the airport.
Great facilities, good service, good location. Room smelt on cigaretes on ckeck in.
The restaurant food was actually pretty good. I know it's a USA type of complaint but there was no ice and my room service request for it didn't arrive for more than an hour until I then called back and bought a can of soda pop, which arrived thirty minutes later.
Comfortable Room, Friendly Concierge/Front Desk Staff Fish n Chip prices too steep....$26.00 for two bits of fish and semi warm chips!
Great staff. Clean well appointed room. Swimming pool andfitness room a bonus. Airport shuttle good. Restaurant food so so and over priced. Not many other food options.
the hotel was great. No problems at all. the only issue is that the rooms were fairly small, but the hotel is in a big city, very close to the airport.
Pleasant room, quiet, helpful staff
Close to the airport Friendly staff Clean Good price Exercise room No restaurants near by other than the two owned by the hotel.
Everything was clean and well kept. I didn't like that there was no complimentary wifi. I can understanding having caps to minimize streaming but it would be nice to have some basic browsing ability.
Good facilities, good restaurant, nicecasual bar, good bed, quiet rooms for airport Pillows - feather werent soft went really hard - need a choice
close to the airport. rooms were clean and comfortable the temperature controls did not seem to work in the room. the restaurant staff were difficult to communicate with in English. food was ok but not great - overpriced for the quality
A localização do Hotel é muito boa, perto da estação de comboios que dá acesso ao Aeroporto e no centro da cidade. Embora a reserva fosse muito clara em relação ao tipo de quarto (Opera View), os funcionários da recepção queriam dar-me um quarto inferior (Harbour View) dizendo ainda que estavam a fazer um upgrade em relação ao que eu tinha marcado que segundo eles diziam era um City View. Foi necessário mostrar o documento da reserva do Booking que tinha em meu poder para confirmar que tinha feito a reserva dum quarto Opera View.
A Localizacao do hotel era optima, mesmo no centro da cidade, perto dos pontos mais importantes! Os quartos sao um pouco pequenos!
Localização, relação qualidade/preço
Próximo de todas as principais atrações.
Simpatia e eficiência dos funcionários.
Cordialidade dos atendentes
Do serviço de apoio pós check out. Do bar e dos seus funcionários. Do serviço de limpeza do quarto e da localização. Não apreciei o preço, mesmo sem pequeno almoço, nem o modo como fui recebido no check in.
Facilidade para se chegar ao aeroporto internacional.Mas fica um pouco longe do centro de Sidney.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
Wonderful room Nothing
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
Excellent location, staff and facilities. None
the friendliness of the staff
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
Rooms were very nice as were they lobby and bar You need better wifi access and it should be considered a basic service that you provide
Very friendly staff, ideal position, excellent facilities. Enjoyed stay immensly and the staff could not have been more helpful.
First class ,5 star rate but better Location on Phillip St. within easy walking distance to all attractions - shopping to sightseeing this hotel must be in the top 5 quality hotel in Sydney. No
This hotel was comfortable and elegant. Staying over new years they gave us free champagne. However parking was overpriced for what we paid for the hotel.
things were acceptable for what i needed, there was nothing there that made me happy i stayed there rather than some place else. for a "5 star" hotel it was missing quite a bit. no spa, no pool, restuarants were really just bars with some tables. the staff was a bit snooty. everything in the room and hotel are for sale, and pretty much makes you feel like you are sleeping in an ikea catalog.
The location, the luxurious setting, drinks at the lounge and the most comfortable bed ever - what's not to like?!
Bed was comfortable. A/C in good working order. Nice size bathroom. Appreciated the toiletries, the fridge, the safe. Excellent lighting both in room and bathroom. It was a bit disconcerting to find hairs in the tub after the room was cleaned.. The desk chair could use refurbishing.
There were loud noises in the morning from the room above and when I called the front desk on multiple occasions I couldn't get an answer, then received a rude explanation that it would be investigated but the noise contributed. After a $2,000 stay, I left a file and was charged to have it mailed to me. I wouldn't recommend the hotel for ease of stay, but it is clean.
Hotel lobby! Terrible breakfast! no restuarant in the hotel! no swimming pool!
I liked the central location of the hotel and the staff were friendly and warm. I found it rather surprising that internet was not complimentary as it is a 5-star hotel. The last time I visited Sydney I stayed at Raddison's which I believe is a 4-star hotel and found the stay there on par with Sofitel, a 5-star hotel.
The location was excellent. Very close to all the tourist attractions and to the cities history.Service was good.