professional staff and attention to detail and cleanliness
Breakfast buffet was sumptuous.
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
The staff were amazing, the best hotel staff I have come across in Australia
Amazing staff - very helpful and knowledgeable and helped arrange activities for us to do around Sydney.
The location was excellent. The room had a washer/dryer, microwave, stove, dishwasher, cooktop, and dishes/silverware, and a large refrigerator, making it perfect for an extended stay (or a short stay). They provided laundry and dish detergent as well. I would definitely recommend this hotel. The 24-hour reception was a good amenity. The only slight complaint is that my room often was not serviced until after 3 pm.
Localização e conforto do quarto. Serviços de recepção/concierge deveriam ser mais prestáveis e eficazes (falharam na hora da wake-up call, marcando-a para a mesma hora que tinha sido pedido o táxi que nos levava ao aeroporto).
Localizacao e modernidade Tamanho do quarto
excelente hotel, com atendimento especial do sr leonardo, gerente do cafe/do breakfeast, brasileiro que trabalha no hotel
localizaçao e atendimento dos funcionários.
A equipe foi atenciosa e amigável. A piscina estava bem conservada. É uma localização muito conveniente para compras e comida. Nada
a localização do hotel é excelente muito proximo as lojas e atraçoes turisticas. os atendentes sao otimos e muito atenciosos,
qualidade do serviço, localização excelente, vista da Ópera de Sydney quarto pequeno, internet cara, breakfast caro
Localização ideal para quem deseja visitar locais e restaurantes de Sydney. Equipe atenciosa.
A localização, não é muito caro para um 5 estrelas, bom restaurante e buffet de café da manhã. Achei os lençóis muito pesados, custei para ficar confortável.
Localização, serviço e comodidades foram ótimos. A equipe foi muito acolhedora. A fachada poderia ter uma atualização mas o interior é muito agradável.
A equipe da recepção nos enviou uma garrafa de champanhe para o quarto, pois estávamos celebrando a nossa lua de mel. Eles também incluíram um cartão muito simpático e personalizado!
The location is perfect. We did not have access to the upper terrace with a view.
We really loved everything until our problem at the checkout. We had requested a car to the airport to be scheduled. We stopped at the luggage arrival desk the day before. It was written down but i think no one ever called the car service. There were 4 of us with large luggage so my son had to run down the ramp into the street to flag down 2 taxis..... The international terminal airport was VERY busy and we came close to arriving too late for our flight
The room was presented beautifully, and maintained during our stay. Staff were very helpful and friendly
the location to the city was peaceful ,clean the buffet was great the staff very pleasant and parking facilities I would like a better in room fridge although the ice bucket was great
Room comfit and cleanliness. Proximity to tourist sights and transport.
the location is amazing. overall a great experience and would recommend it to friends and family! the bedrooms are beautiful the bathrooms could be bigger and more modern otherwise it was amazing.
The quality of the staff in the foyer lunch?coffee area. The room smelt a little of smoke. The ice was delivered to the room when we were out for the evening and had melted by the time we had returned - and wanted to use it.
The room was spotless and cleaners did a good job every day. All staff went "the extra bit" to make you welcome and were very helpful. Especially when my wife became ill and had to leave. My car was parked for 6 days and received a ding in the door which I didn't find untill I returned home.
friendliness, comfort,location price
The concierge was excellent. Gym is small
Beautiful ambiance in historical building, great food and particulrly enjoyed breakfast.
Everything, especially the concierge service. I think the hotel should make wifi more easily available.
Ótimo wifi, concierge atencioso, excelente equipe em todos os lugares. Nada de negativo, sério.
Upgrade gratuito no check-in para um quarto com vista para o porto Nada
A equipe muito útil Sem piscina. Sem banheira. Encontrado um Equipamento para Engraxar os velha debaixo da cama. Não tão limpo.
very neat and fairly large rooms. the park view is beautiful. initially we were in a 'park view' room which did not face the park at all. you have to crane your neck out of the window to see the park. this should not be sold as park view. staff were happy to move us to a front facing room with beautiful view.
Clean, nice rooms , good facilities , great location
Do serviço de apoio pós check out. Do bar e dos seus funcionários. Do serviço de limpeza do quarto e da localização. Não apreciei o preço, mesmo sem pequeno almoço, nem o modo como fui recebido no check in.
Cordialidade dos atendentes
Facilidade para se chegar ao aeroporto internacional.Mas fica um pouco longe do centro de Sidney.
Simpatia e eficiência dos funcionários.
Close to the airport Friendly staff Clean Good price Exercise room No restaurants near by other than the two owned by the hotel.
The location to Sydney Kingsford-Smith airport was very good. The lobby was well kept up and the bell service was quick to unload our bags and bring them to our room. The bathroom in our standard room was well designed, including stone/granite counter tops and new(er) showers and toilets. Room includes a mini-bar. The room was a bit dated (e.g. the lights and fixtures) and the carpet was a bit worn. The mini-bar is a bit expensive, but that's my own fault for using it! The only remaining gripe is that the airport shuttle is not free, it was $6 per person. Also the shuttle stops off at the domestic terminal first, before going to the international terminal, so factor that in when planning your arrival time to the airport.
Great staff. Clean well appointed room. Swimming pool andfitness room a bonus. Airport shuttle good. Restaurant food so so and over priced. Not many other food options.
The restaurant food was actually pretty good. I know it's a USA type of complaint but there was no ice and my room service request for it didn't arrive for more than an hour until I then called back and bought a can of soda pop, which arrived thirty minutes later.
Everything was clean and well kept. I didn't like that there was no complimentary wifi. I can understanding having caps to minimize streaming but it would be nice to have some basic browsing ability.
Great facilities, good service, good location. Room smelt on cigaretes on ckeck in.
close to the airport. rooms were clean and comfortable the temperature controls did not seem to work in the room. the restaurant staff were difficult to communicate with in English. food was ok but not great - overpriced for the quality
Pleasant room, quiet, helpful staff
Comfortable Room, Friendly Concierge/Front Desk Staff Fish n Chip prices too steep....$26.00 for two bits of fish and semi warm chips!
It was comfortable and clean and for the purpose of convenience, it was right at the airport. Found the breakfast buffet a little short of staff. An omelet we ordered, never did come and there seemed to be no one to ask about it around.
the hotel was great. No problems at all. the only issue is that the rooms were fairly small, but the hotel is in a big city, very close to the airport.
Good facilities, good restaurant, nicecasual bar, good bed, quiet rooms for airport Pillows - feather werent soft went really hard - need a choice
Localização, relação qualidade/preço
A Localizacao do hotel era optima, mesmo no centro da cidade, perto dos pontos mais importantes! Os quartos sao um pouco pequenos!
Próximo de todas as principais atrações.
A localização do Hotel é muito boa, perto da estação de comboios que dá acesso ao Aeroporto e no centro da cidade. Embora a reserva fosse muito clara em relação ao tipo de quarto (Opera View), os funcionários da recepção queriam dar-me um quarto inferior (Harbour View) dizendo ainda que estavam a fazer um upgrade em relação ao que eu tinha marcado que segundo eles diziam era um City View. Foi necessário mostrar o documento da reserva do Booking que tinha em meu poder para confirmar que tinha feito a reserva dum quarto Opera View.
Localização fabulosa Equipe incrível Vistas incrivelmente ótimo Perto de tudo, incluindo o transporte público Quartos não limpas a cada dia
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.