Fraquíssima qualidade no atendimento. Péssima qualidade no pequeno almoço servido. Grande desconforto nocturno por ausência de ar condicionado eficaz.
pessoal muito atencioso e prestavel. ambiente muito agradavel.
comodidade lidaram mal com muitos clientes
Hotel adequado para famílias com crianças
Hotel bastante razoavel, aconselho é a pessoas ja mais de idade pk a cidade é muito calma e para o pessoal mais novo que procura a "loucura" de ibiza nao é uma boa escolha pk fica a 20 km's de tudo
De estar de frente para a Praia. Nao.
Localização. O pequeno-almoço precisa de ser melhorado.
A localização é exelente, o atendimento muito bom, a praia em frente ao hotel é optima, o quarto onde fiquei é grande e confortável. não compensa ir com refeições incluidas, pois os horarios são muito limitados prinipalmente o jantar até as 20 horas. Junto ao hotel há grande variedade de bons restaurantes com o mesmo preço do hotel ou mais baratos. Perto do hotel existe uma gelataria com net gratis. Horarios das refeições mais alargadas principalmente ao jantar.
do estacionamento Muito barulho e muita criança
do preço e da localização não
Não gostei nada Pela minha experiência este Hotel tem as minimas condições para um Hotel de 3 Estrelas. Os Quartos são muito pequenos, nas casas de banho andam bichos e eu não recomendaria a niguém a pagar o que eu paguei. 275€ por noite num hotel velho. Fui enganado
Good rooms-excellent position of the hotel (good vievs) Food very average
one of the best hotel cheap and very good location to water sports and everything ....the fooood is soo goooood i really recommend this hotel the beach need more cleaning
Fantastic hotel, great location on the beach, two other beaches within a 5 minute walk. Quiet location, but everything you need within half an hour. Not full of Brits, mainly continental guests.
The staff were very attentive throughout the stay. The rooms large and comfortable. Well maintained pools. Excellent breakfast. Brief but well chosen Italian influenced a la carte menu at meals with excellent Italian coffee. Easy access on foot to Sta Eulalia. Over the top decoration in the hotel, although for some I'm sure this adds charm. Too much dark wood in the rooms for a Mediterranean hotel.
Very friendly and helpfull personell and staff. Upgrade to a room with sea view, thanks! Internetaccess by WIFI very poor in our room, much better internet-reception in the corridor. Need for upgrade to today standard
Excellent setting overlooking the bay both when at the poolside and at breakfast. It is in a quiet residential area (Siesta) but 15 mins walk to the Santa Eulalia resort with restaurants, bars and beaches. The hotel is small and feels exclusive, but I would say charming rather than luxury. Staff friendly. No problems getting sunbeds. Very clean and comfortable rooms and beds. Good indoor pool and jacuzzi. Not many of the rooms have balconies, although this wasnt a problem really. There isnt really much communal areas - eg reception/bar but we tended to go out in evenings rather than stay in hotel.
The staff were excellent and made the whole stay an extremely positive experience. Rooms looked a little tired but spotlessly clean.
This is the second time I have stayed here and the hotel is very well located and the staff are brilliant.The evening entertainment is also very good without being "in your face".The breakfasts are excellent.Very good value for money.
Spacious clean rooms, close to the beach. Nice pool and bar area. Helpful staff Expensive if you want to stay on a weekend during high season, (to be expected)
Excellent 8 night stay. Staff fantastic, place immaculate, town lovely, apartments well located. Very attentive staff. Very small bathroom with WC badly sited.
Having the facility to do your own catering, closeness to the beach and shops. The use of the pool and roof terrace which was very peaceful.
friendly and helpful staff.Comfortable and spacious room but stay ruined as a result of below comments All good points of apartments ruined by its main road location with extremely noisy traffic passing throughout the night and early morning hours, in particular local youths on exceedingly noisy high revving motorbikes and scooters which resulted in it being virtually impossible to get even a half nights decent sleep, despite our rooms being on the 4th. floor and being double glazed.
very central nice staff vey helpful clean and quiet
We liked the hotel. The employees are nice, specially the breakfast smiling guy! We loved to have frigo and oven intot he room, also the situation of the hotel, near bus stops and the beach also. We hated the fact that they putted us into a two bed room. We are a young couple and we were waiting to sleep together, so put us into a one queen or king size bed room! We slept together any way but we had to close the beds together.
nothing a four star hotel with no parking,you had to go down every two hours to move your car and pay up 10 Euro per day.If you wanted to use the pool and needed to go to the toilet you had to use the toilet in your room or in the recipiton.Not a 4star hotel more like a3star hostel.
Attentive staff who all went out of their way to make sure we had a pleasant stay. Free wi-fi in the rooms was a bonus.
The fact that you were near the marina beach and you could walk everywhere. The noise from the surrounding streets was very bad
Os quartos são agradáveis A maioria do pessoal foi amigável, mas uma mulher não foi. O cara principal era incrível. Sem opção de check-out tardio
Próximo a tudo Nada
É um hotel barato, simples. Funcionarios extremamente antipaticos, não tem internet que não seja paga. Pedimos um copo de agua gelada no café da manhã e a moça disse que teriamos que pagar separado.
Localização e o buffet O hotel é horrivel, só existem 3 quartos com cama de casal entre os 77 disponiveis. Não há um minimo de conforto e os funcionarios sao muito desagradaveis. Reservei um quarto e quando cheguei me assustei de tão ruim que era, praticamente na rua, quente e impossivel abrir a janela. o hotel é tão mesquinho que cobram por um sachê de shampoo, eles colocam 2 quando vc chega e não fazem o refil, não importa o tempo que vc fique. Definitivamente fiquem longe do nautico ebeso
Localizacao, de frente para para o mar. Linda vista, perto das principais atracoes do centro de Ibiza e facil conexao com outras praias e Formenteira. Nada.
A Alimentação( buffet e bebidas) , a amabilidade de todos os funcionários, o miniclub para as crianças, a paisagem que se observa da varanda dos quartos.Facilidade de estacionamento publico no exterior.
o Programa de animação para os adultos e especialmente para as crianças.Pelas 10h da manhã começavam logo com as actividades e tinham sempre monitores até ao fim do dia para brincarem com as crianças, o que é óptimo para os pais, por que podiam descansar sem se preocupar.
Bom ambiente e excelentes infra-estruturas. O quarto com kitchnet tinha espaço e estava bem dotado. recomendo
The location was great,staff where so helpful and friendly.Really fantastic location for a family holiday.
Clean, friendly staff, plenty of space/beds around the pool areas. Slightly out of town and local beach not usable for bathing.
the services, and location
Staff were very helpful but that was about it. Lots of space for the price, we had a 2 bedrm apt The walls are paperthin. Lots of rattling from neighbours that woke us up. Door into apartment wasn't very secure and the heating didn't work, so we were freezing over night. Bathroom quite outdated.
It was famly run and eryone was extremely courteous and friendly. It was also very clean and well looked after.
casa luis is a little bit out of town but a very short walk, the rooms are very comfortable and have everything you could need for an apartment stay. There is a friendly feel about the place and would reccomend if you are after a basic place to base yourself in ibiza this is a great option. lots of kids about day and night when we stayed so if after a quiet weekend away may not be the place for you.
Very nice staff and a relaxed family atmosphere , very helpful, good food which was reasonably priced, definatley explore the local beach cove restaraunts for food some hidden gems to be found, 10-15 min walk into town which I enjoyed but some may be put off
The apartment & staff were excellent, good food at a good price in the restaurant. The only downside was that the beach was quite a walk away with young children howver I would stay there again. Because it was early in the season the supermarket at the apartments was not open but then there was a very large one only a few minutes away.
Ticked all the boxes for a family holiday, excellent entertainment, close to the beach and the staff couldnt do enough to ensure we had a pleasant stay.
Staff very friendly and helpfull
A simpatia de todos os funcionarios. As refeições, sem muitas opçoes
Limpeza dos quartos, funcionários do restaurante. Localização em Santo António pois não está perto da confusão do centro da cidade. acesso optimo por autocarro ás praias e aeroporto de Ibiza. serviço de restaurante com bom preço qualidade. Durante a estadia um dia falta de água antes da hora de jantar, causou algum incomodo, a explicação na recepção, penso que não foi a mais verdadeira... A hora do jantar não está adequada, devia ser a partir das 19 horas, pois retira margem de manobra para se ver por exemplo um pôr de sol no café del mar.
i did not like anything speacial, highly priced, and the food was horrible, the desk staff wanted more money for the 5year old when i had already cleared it with invisa direct, the food was horrible, they wanted more money for the 5 year old and the spa and gym was closed but i ran invisa la cala first before i booked and they said the gym and spa was opened thats why we booked ,and its highly priced and there no soft drinks when you have paid for half board, cleaning of the rooms was poor they dont wipe the surfaces or nothing.
We liked teh staff very much. Everything was well organized and overal we can say that we had value for our money.
the stay was very pleasant. all rooms are very clean and the hotel staff is very friendly. nice decoration of the room and clean swimmingpool. not crowdy at all.
Clean comfortable room. Friendly staff. The food was disappointing. Although we didn't go hungry the food was not as we had expected from comments seen on Trip Adviser. OK if you want to help yourself to 6 different flavours of Instant Whip for pudding. It was bland and boring, but probably reasonable value for money.
My husband and I thought the hotel was very clean and smart the entertainment at night was very good and the staff very friendly. The only thing we didnt like were the cereal for breakfast which were very hard so we bought our own kellogs cornflakes and brought them to the dining room each morning.
Easy going, nice and attentive personnel. Very good breakfast buffet and nice seating. I was amazed by the culinary quality of both restaurants. We arrived on a Friday at 23h30. We booked for a half board package. We did not get any credit (not even a drink) for the meal that we could not consume on Friday. Is that normal ? In many other hotels, there is more flexibility for people who can only fly in after work ...
Very good location and high standards of service. Very cold during stay (February) - heating very noisy, not enough bedding and no spare blankets
Everything. High quality high class beautiful accomodations
The facililties were excellent, the rooms spacious, the bathrooms modern and extremely well appointed. The restaurants provided a good range of high quality food, although we were disappointed with the Asian restaurant Monsoon both in terms of quality and staff. The pool area provided enough space and comfort and the location was within easy access to the main shops and restaurants in the town. The staff were always able and willing to help. I thought the staff could do more to control the minority of guests who behaved like package holiday makers in reserving pool areas and loungers for hours before the intended using them. There were also a minority who should have been told to wear shirts when in public eating and drinking areas.
The Hotel is beautiful and the rooms are to a high standard.It has a nice poolside area with very good service.The poolside restaurant is also good at lunchtime. I felt that the atmosphere in the Hotel was totally sterile.I was there in the height of the season and it was fairly quiet.The public rooms and terraces are outstanding but most of the time,they are deserted as are the restaurants with the exception of the poolside.The Hotel needs to promote itself more to create a better ambience particularly,considering the cost.
We booked three rooms and we went for 8 days. I used to stay there every summer for the last 5 years. This year was a nightmare we could not sleep the rooms were all so hot because the change the AC sistem change with sensors that swift of and most of the night you wull be in an oven. talk to the manager and only received a wrong explanation. Need to really reoair the climate of the rooms. Food and concierge are good. But they save money turning off tge AC and you will mot bevable to sleep. Used to be the best hitel in Ibiza but no longer.
We really enjoyed the fabulous location, luxury and service.You get a really peaceful night's sleep even though the busy bars etc. are just 5 mins away!
Fantastic holiday experience! Friendly and helpful staff, luxury room, good location... I can not wait to visit again!
Excellent service, quiet safe hotel very well located, and anything you need they will take care of for you. Other than it being a bit pricy not really.... the service was excellent
Lovely well thought out luxuries and sweet efficient staff . Picked us up from restaurant to take us to the airport! Restaurant too small and outside terrace a bit cramped!
Privbacy, quality service, quiet.
The beautiful bathroom, the extremely helpful staff and excellent service such as parking your car is there wasn't an available space. Nothing - it was wonderful
The staff was extremely attentive and friendly. The facilities are well above average. Rooms luxurious (we were in room 33.) The top floor rooms have minimal view but the otherwise exemplary surroundings more than made up for that.