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The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
Location. Cannot believe the room have no Internet connection included in the price.
The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
Clean, modern room Did not have free parking or WIFI
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
Downtown location. Good valet parking service. No minibar
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
Proximity to convention center, willingness of staff to accommodate requests
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
Shuttle transportation to downtown was nice. It took me forever to check in! They had no record of my reservation, front desk had to call getaroom.com to confirm my reservation. Even though, I had booked three hours prior to arriving. The room smelled miserably. I The shower drain was plugged and the water would not go down the drain! Many items in the room were broken (cabinet drawer) or looked very cheap and old.
I liked the configuration of the room with the comfortable couch and the bed. The fact that when I exited the hotel property I had to make a u-turn to get back to the freeway.
It was right off the freeway They changed me from a king size bed to 2 queens my mistake but they worked it out. The room was spacious Location was a bit on the seedy side of town I forgot a book & they would not accept my credit card for shipping it to me, sent it COD, thought $16.70 was a bit unreasonable.
Shuttle service superb. Staff helpful. Location - close to airport. Room was not to the standard I found the previous visit. Not cleaned properly, radio broken, no phone directory on the hotel phone. Window filthy.
Excellent staff. Wonderful old and superbly renovated building. Three blocks from the Capitol. Room was small.
The restaurant downstairs was awesome
The staff was great, well trained, accommodating and helpful The room was awful! It only had 2 tiny Windows, about 1'x2'. The mattress was old and soft, we kept slidding into the middle and did not get a good nights rest.
Overall friendly service. Responsive staff. Comfortable rooms.. Very unique atmosphere.. Staff forgot to address gold status(free breakfast) until I checked out. Paid for two breakfasts I didn't need to...I forgot to remind clerk at check in.. This seems to be a systematic Marriott issue.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
Stayed overnight for a girls weekend. I was given a complimentary upgrade upon arrival and I was very pleased with my room as well as its amenities. Beautiful Chinese soaking tub and every toiletry you can think of. Linens were excellent quality and the bed was very comfortable. We were able to enjoy the restaurant as well for breakfast and the menu and drinks were to die for! I had a very hard time deciding what have. Fresh squeezed OJ mimosas and bloody Mary's were amazing. I can't wait to have a romantic overnight with the hubby very soon!
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
Decor and comfort were the best. Very trendy, great food at Grange, valet, bell boy and front desk were exceptional... with the exception of one night girl. The only staff member that " couldn't see" the LARGE ( 3 feet in length ) wine or blood or whatever stain was on my curtains in my original room. Aside from actually completing the transaction of switching my room she was not helpful. My new room keys that she gave me were only 1 out of 2 working. She didn't offer a bell cart, I had to ask. The next morning upon leaving at 5:30 and asking them to check the original room for left behind belongings- she told me " you can go check yourself I'll make you another key". AND she never alerted housekeeping for follow up with the issue. I felt like I had to do all the work for a 4 star boutique hotel in mid town. The only reason I was so displeased with that interaction was that everyone else was outstanding.
The room was nice and clean. Nice appointments. Very comfortable. Large shower. The door on the bathroom was a slider and did not actually shut.
The location is nice, and the valet staff friendly and responsive. We went to a concert that night and arrived back at the hotel at 11 p..m. The restaraunt was closed, and there is no room service avaiilable after this time. The restaurants nearby become nightclubs at this hour, and there are lines to get in. We also could not access our car because valet closes. I also felt that there now needs to be a few fixes or upgrades done. Our room was clean but there was no bathroom lock it was broken...paint touch ups need to be done, and the TV remotes replaced with easier ones to use. This hotel is best for business travelors, event guests (wedding) where they don't need to leave the hotel.
Made a reservation for 2 guest in a queen size room. Got there and checked in @7pm and was notified that I was upgraded to a king size room, big plus on their part! The room was cozy and comforting. It also includes a beautiful bar setup along with a wonderful street view. To be completely honest, the one thing I did not like was the shower. The rest of the room was was decorated and painted in its own style including the bathroom. But once you open the shower curtain all you see is plain, boring, tile. Both room and bathroom give off some bomb vibes, except the tile. Just kills the ambient. Other than my pity first world problem place was outstanding.
What an amazing historical hotel with a great downtown location. I would recommend this hotel and we'll be back.
The location was freeway close and fairly close to downtown Sacramento. It was inexpensive. The beds were comfortable. The exterior of the hotel was dirty and rundown. The first room we were given smelled like cigarette smoke even though it was a non-smoking room. There was a lot of smokers at this hotel. There were only rooms with a single king size bed or rooms with two double beds. No rooms with two queen size beds.
The bed was comfortable and the television was big. Also the television channels were a good variety. My room smelled like someone had been sick and there was a huge wet spot on the floor. I called the manager and he never got back to me. The staff sent people to spray air freshner which only made the smell worse. I had a non smoking room but it smelled heavily
We asked if we could do an early check in for an up charge they said as long as the room was ready we could do it. I was told there was not gonna be an extra charge. Later on the day they called me and said we needed to pay an extra day. Did not even get an apology for their mistake. They need to get all their staff on the same page.
The owners have clearly sunk some money into the property to modernize the rooms as well as beautifying everything. They have some work to do before it will be completed, but you can tell the owners care about the the place. We were bummed that the pool was out of order. But it was out of order because they are fixing everything on the property. Seriously, this place is going to be the crown jewel on this exit in Sacramento.
The price is good. The room was clean on the surface, but it felt dirty. The grounds felt grimy. It was okay. It needs some work and remodeling other than flat screen TVs.
Nothing had to change rooms twice, room is dirty, morning breakfast doesn't have many options.
Very close to the freeway for easy access. The room and breakfast were OK. The first assigned room was supposed to be nonsmoking, but as soon as I walked in it reeked of cigarettes. The front desk was very willing to accommodate my request for a different room which was fine.
It was easy to find a prostitute Grounds were kinda dirty. Poor security. Decent hotel but prices are so cheap that druggies and dirt bags stay there. Up your rates a bit and hire security and someone to pressure wash the nasty sidewalks. Free breakfast sucked, I would have paid for a good breakfast.
nothing the floor in the room was wet, because the sprinklers came on outside and flooded the room during the middle of the night. When I woke up and put my feet on the floor, stepped in a big puddle.
The room was inexpensive and looked clean. Front desk staff was friendly. The room had a strange smell that took a few hours with the windows open to dissipate. The continental breakfast was flavorless. Toast, bagels, oatmeal, hard boiled eggs, juice and coffee all kind of tasted the same. The staff had to cancel a customer's reservation because the police were called due to the excessive comings and goings of random people from the room. On the last night there a couple was having a vocal and colorful argument outside my hotel room.
The lock plate for my door was loose in the frame, so the door never seemed to be completely shut. My room smelled of cigarette smoke. And my room wasn't cleaned one of the days I stayed, probably because I slept in late. It isn't a deal-breaker, but it would have been nice to have been notified that they skipped my room, and gave me an option to request a room cleaning later.
IT Was easy to get to and the staff was very nice
The pond, fountains and gazebo were very pretty. Breakfast buffet was plentiful and varied. The buildings were dated, as was the interior decor. Don't drink the tap water!
Convenient due to the Chris Isaak concert The room smelled like it was a smoking room when we arrived.
Rooms smelled bad. Could not stay, just had to eat the cost. Exterior hotel needs painting and security. Could not stay. The smell in The room was just bad. Did not want to leave my car outside overnight.
Decent fitness room Really bad old hotel smell. Room had a creepy access door that opened right into a conference room that included access doors from four other guest rooms. Door was very thin and not secure.
Rooms don't have a fridge. Could hear noise from the adjacent room. The only place to have breakfast is an iHop a mile away. Seedy crowd.
This hotel is a real value for the price. The location is a little off the beaten path, but if you are able to add 10 minutes to get downtown, it is a real value. Nice rooms, very clean and well appointed and comfortable. Lovely setting with lake and outdoor areas for the rooms. Hearty breakfast. I will definitely stay here again when in Sacramento if I have a car. Nothing
I suppose the bed would have still been comfortable. I started coming here about 15 years ago. Now new ownership. The bathtub looked like it had been hit with a sledge hammer then repaired with Play-dough. The AC was on heat. I requested maintenance, but they never showed up. The rim on the ice bucket is so sharp I cut my hand. The outdoor light fixtures along the lake were broken with exposed wires. Paint was faded. What was once a lively bar and restaurant had one person as bartender/server/bus. The 200+ person dining room was reduced to maybe 30 and that was closed. The only place to eat was the bar with diner quality food. Front desk likewise had one employee. The place was a ghost town. After sitting in hot room with no maintenance I found another hotl and checked out. So bad I wouldn't stay.
Old, needs a lot of upgrades Towel dark and old Poor customer service Need a lot and lots of upgrades Dirty
Hotel was old. Single level with lots of unconnected buildings. Parking lot is a maze. They are pet friendly so beware. Old hotel, loud freeway
It was nice short stay. Relaxing listening to the fountain outside and watching the ducks and geese swimming in thier pond. Thier resteraunt was closed. Had to eat at the bar. Ordered several beverages and food items which were not available.
the extended pool hours, nice pond in the courtyard Internet didn't work, or no instructions on how to make it work
Westins are always great, they are always so clean and classy and well ran. It's the reputation. But this hotel specifically is amazing, it's riverside, fairly priced - I mean you get a bang for your buck here. I know people complain about having to pay for wi-fi, but even the price is reasonable. Either way, get off your electronics and enjoy the peaceful view. That's not even the half of it, the service here is amazing. Everyone is happy to help, open doors, offer suggestions and recommendations. Kudos to the management, concierge, bellboys, restaurant workers, maids, valet, receptionists.
conveniente, a uma curta distância da Old Town e do centro equipe educada/profissional transporte gratuito para e do aeroporto quarto limpo cama confortável sala de café da manhã limpa e bem administrada seleção de café da manhã deliciosa e vasta preço acessível Pequenos problemas estruturais, ex: pintura da porta da frente descascando
Muito perto da nova arena reis e centro de vida noturna. O quarto era limpo e o café da manhã era bom.
Muitas comodidades, café da manhã completo incluído no preço. É um estabelecimento limpo e mais antigo, localizado em uma localização ideal para a parte antiga de Sacramento. Dá pra ir a pé para todos os lugares. Bom custo-benefício para o viajante.
Large suite. Clean. In down-town. Breakfast ok. Friendly staff. Good location (next to the river). Charging for parking was unexpected. Steep WiFi charges also unexpected when it is free in almost all hotels and coffee shops. very disappointed in this nickel and dime strategy. Especially, when they charge nearly 50% over nearest comparable hotel, this is very user unfriendly. Air-condition/heating unit made noise throughout the night. That vent could have been kept away from the bed room.
The central location and the great complimentary breakfast. The fact that they charge for their internet (for each computer connection) and I choose hotels based on internet accessibility for business.
Easily reached. Great pillows. Fee for wifi. Air condition kept noisily turning off and on all night
Lots of families great continental breakfast with lots of fresh healthy choices very impressed. Pool was a lot smaller than it looks in the pictures.Super close to old Sacramento which is right across the street with train rides horse & buggy etc $30 for Parking on top of $230 a night should be free if not cheaper.... Size of pool & parking charges were steep
We have stayed here before, for the money it is an excellent value due to it's proximity to CSU-Sac. Facilities, room, are all Okay: a little dated and worn but clean and spacious. The only thing that comes to mind is in our room, a large space where there used to be a small table, not crucial but nice to have in past.
Quiet area. Close to fwy. Excellent customer service.
Fast check-in, gated parking lot. For the $, it was clean and functional. Carpet was old, towels scratchy. But for the money, can't be beat.
Location, near freewY. No breakfast. Coffe had power cream.awful. noisy.
The sheet could have been cleaner and there was hair in the shower
The front desk people were nice at check in and check out. And the room was decent enough especially for the price. It's not the motels fault, But it seemed to be in a shady part of town. At least after dark. The gas station next to it had a lot of police activity, and a cardboard homeless shelter in a section of it. My wife and I felt a little weird when the security guard that lets you in and out of the parking lot looked at us with suspicion, but I guess that's his job when there seems to be a prostitution problem. But once he found my name in the guest list he was really nice.
cheap funky perfume smell in room
Housekeeping came over in the morning about 10am and woke us up. Told her to come back in an hour. We left at 11:30am and she never came. Got back at about 2:30pm and room is still not fixed. So our room was never cleaned up.
Overall you get what you paid for. A plus is having a fully functionally A/C on a hot day. A lot of fast food restaurants surrounding the hotel is also a plus. Right off the freeway so there is quiet a bit of noise. It was under construction during my visit so there was also a lot of noise because of that.
The staff were very helpfull For the price I can't complain.
I liked the cleanliness, the comfort, and convenience to the airport. The staff was professional. Light train noise, some neighbor rooms were noisy, the shower drain a little slow but all tolerable.
Nice clean room with fridge & microwave. Awesome breakfast provided for free & Mexican Restaurant next door with great food. Staff was friendly Nothing I didn't like.
I enjoyed the pool and spa with my friend. We ended up staying there because I had to take my girlfriend to the airport early the next morning. The woman working the counter, I believe her name is Darline? Super friendly and wonderful! !! I didn't like.....nothing. :-)
Close to Old Sacramento for the fireworks, easy to get to from the freeway. Asked for Riverfront room but could not see the river itself, only the levy
Located next to a good Mexican restaurant. Let's just say we were afraid to walk barefoot in the room. The carpet was badly stained. There was a dirty sock on the floor from the previous guest. Mirrors were dirty.
Rooms were clean, staff were always pleasant. Most hotel beds are a back breaker, I am tall and suffer back pain from sleeping. The bed was the better of any hotel I have stayed in. Appearance was not great, breakfast room was converted from two rooms and was crowed. Pool area very small too crowded for more than one family, didn't feel comfortable to be there where everyone walking in parking lot would stare.
Eu fui lá para um funeral. Eu gostei o quão próximo era para com os familiares lugar. Eu acho que o pequeno-almoço deve ter sido.
Localização Quarto/folhas de limpeza cama. No pequeno-almoço gratuito. Nem mesmo uma paste de dentes no quarto ...
Muito limpo Sem café da manhã gratuito
Tranquilo e limpo
Conheci alguns ótimos viajantes. Todo mundo foi amigável.
Clean room, great staff, good food. I travel for a living, so time off is precious. We stayed at the Hilton as it has always been a comfortable place. My wife was part of this trip and participated in a meeting here. These two days were my few days off. At 8am on Friday morning I was relaxing with a cup of coffee when a very large grinding noise started over head. It was bad enough to knock a few pieces of my rooms ceiling down onto my computer, as I was at the desk. The front desk was helpful with my noise complaint, as the noise ceased. Yet during a business phone conversation I was having the noise began again a little after 9am. Giving up any hopes of relaxing or even having a phone conversation, we packed and left our room. Even the Hilton should inform guests of renovations so that we can understand perfectly that there will be no piece during your stay. Ron
Sheets and towels were clean. Room was an OK size. Internet worked. Surly staff Daily charge for parking No refrigerator in room. Shower head not working properly Tub slippery No bed cover or extra blankets Soft bed Noisy and impossibly to adjust air/heat Really noisy room (planes/trains/automobiles)
The price was great. Breakfast excellent. Happy Hour was good. Mattress was awesome. A little dated..... no services on concierge floor / lounge starting on Friday. Not even hot water for tea.
It was very clean and well decorated with nice art work etc. The bar staff and some of the reception staff were very helpful. Internet access purchased was not reliable but this was rectified when we complained.
Staff was friendly and the lobby was very nice. The bathroom was not clean there was black hair on floor and in tub and I am a blonde. Which is kinda gross! It made feel like the rest of room was half fast clean so I did not use the glasses or other amenities. The lighting in bathroom is bad when trying to put on make-up I wish there was lighting was brighter by closest. I wish they told me they had a pool. I found it on last day when I was leaving. They over charged my credit card which froze it and I had no money to eat! And I forgot my camera charger in my room and I have left 3 messages and have not yet got a response. Not sure if i would stay here again.
Nice staff. Heater worked. Plenty of outlets Stained linens and towels poorly made bed Poor internet (and if not HH member, you pay) Charge for parking Lots of "fees' drive up the price: beware Currently under construction
Eateries opening hours did not follow advertised schedule. At breakfast time, had to wait about 5' for a waiter to show up. Hot water took its time in showing up.