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Luxury hotel Location was a bit away from the city centre. Taxi cabs are very expensive.
Easy access, lots of parking, modern building and rooms Great to see Monaco and Cyprus Olympic teams there too,
Nice parking lot Room was very warn, sheets did not fit the bed and furniture was dirty. Staff was not friendly. The hotel was not inexpensive and was probably the second worst I have ever stayed in. I would NOT recommend staying at this hotel.
Breakfast Buffet was excellent, lots of nice areas to sit in in lobby and restaurant. Nice staff.
They were very Eco-friendly and "green." Pretty clean and modern. The staff was not very accommodating at all. I reserved a superior room with a double bed, and they gave us 2 twin beds. After speaking with the front desk, all they could tell us was that they are fully booked, and that you're never guaranteed the type of bed you want, but we could push the 2 twin beds together if we'd like. No, thank you. We were only staying there for one night, so we decided not to push the issue. Checkout is at noon, but after reading the hotel info they provide you with in the room, I saw they offer late checkout at 2pm as an option. So, that evening I called the desk to request late checkout, and the woman I spoke with could not give me a yes or no. She said I have to speak with the day staff. I called at 8am the following morning and the woman informed me again that they are fully booked. Ok, but I'm just asking to check out at 2pm. Check in for any new guests is at 4pm. That still gives cleaning crew 2 hours to get the room ready for any new guests arriving. I even tried to compromise and say can we at least stay until 1pm? We were catching the shuttle to the airport at 2pm from the hotel, and didn't have anywhere to go for 2 hours if we checked out at noon. She told me they could hold our luggage and we could go downtown and shop. No, I'm not risking missing the airport shuttle because you told me to go to town and spend $$. So after me asking the same question in 4 different ways, she finally said ok, you can check out at 1pm. Well wow! Thanks a million, Grand Hotel. We won't be staying with you on our next trip to Iceland.
They have all the basics. The hotel may be good for large groups/bus loads of people who need a place far from city center to rest for a night. Politely rude staff: At 1:45 PM and earlier they say "Checkin is at 2 PM". Service Industry speak for Piss Off. 1:58 PM, "Your room is not ready". 2:02 PM, "We don't know if it is ready" (communication problems with housekeeping?) They sometimes seemed annoyed answering questions people had about how to go somewhere in the city or which day excursions are available. "Here's a brochure." is their typical answer. They never tell you the actual details of where to go or what to expect. Rooms were very basic. Tiny pillows on bed. Two cotton comforters on double bed, each was the size of a large towel. Breakfast and Dinner are very over priced.
The hotel was very clean, staff were helpful, our room had a beautiful view of the city and the water, and the room itself was nice. The double bed fit two large adults easily, which was a concern when we were booking. The bathroom also included a tub in addition to the shower. The lobby area was nice with large doors to see out when waiting for tour guides or cabs, and was filled with pamphlets of various activities. Hair dryer/iron & board/mini fridge and laundry service pick up available. The location was a bit further from the city than anticipated, it's listed as a medium walking distance, it is walkable, just not desirable on cold/rainy nights, approximately 20kr cab ride. The dinner buffet was fairly expensive and we didn't really care for it, we preferred the restaurants around the corner or in town and the cost was similar or less, potentially regular ordering tasted better than the buffet. No shampoo/conditioner/lotion, I always bring my own, but wanted to note.
The duvet. Very comfortable. The breakfast is included and very filling, especially to brave the cold of Rekyavik. The staff did mess up our tour reservation once and we had to ask management time and again for something to be done about it. The desk in the room had some coffee stains and the shower door does not prevent the water from going all over the bathroom! Plus the hotel was definitely a bit distant from city center.
We had a comfortable room, and the location was a bit far from down town, but it was a great place to stay. There are a variety of restaurants in the two-or-so blocks from the hotel, one is right next door. The best part was one of the desk employees, Arnar. He was super helpful, cheerful, and friendly, but what he really stands out for (IMHO) is how he saved the day when one of us messed up on some reservations. We would have missed the whole thing and lost our money. He made some calls and got us rescheduled and arranged transportation to the event. Whew! I was beyond thankful. He saved the day. Wish we would have had a room with a view.
Nice enough décor Small rooms, limited amenities, somewhat close to downtown, at least 25 minute walk.
Very friendly staff and nice bar downstairs. Modern decor. Rooms are extremely small. Windows are not very tight in cold weather. Location is not great, about 2 miles from downtown.
20-40 min walk from most attractions. Great proximity to soccer stadium. No gym.
-Buffet breakfast included was delicious. -The swimming center close by is a must for families! -Rooms were clean, and compact. -Allowed us to check-in at 8am!! -Distance from city center; We had a car rented, so not an issue. -Allowed us to check-in at 8am!! Received a smaller room than booked, but appreciative of the convenience of unloading all our bags immediately.
The staff who checked us in knew very little about the area, telling us we would have to ride a busy to down town when in actuality it's walkable (w/ a 5 1/2yro) in about 25 minutes. She additionally was no help with bus fair, stops, or routes. We adventured and found our way fairly easily. There is no pool on site, the one they mention is across the highway and down a side street but heated and great for families. The breakfast was mediocre, luke warm food and not many choices. our room faces the parking lot/highway and had windows so dirty it was difficult to see out of them. The room was extremely hot, even after turning the heat off and the noise from outside (cars & people walking to and from partying until 4:30 am) kept us up most of the night. Overall this was the worst nights sleep of our trip & the worst accommodations we had. The whole experience was less than desirable.
I got upgraded because I had requested for a room with a view and my first room didn't have a view. So I got without any discussion a suite on the seventh floor with two sides of big windows and spectacular view! I payed of course same price as I had booked for. Little bit far from city center.
Breakfast was very good.Reception staffs were kind enough. Far from center of Reykjavik, they should set up shuttle service with Hilton hotel? Bed for Family room should not be sofa bed.
Far from city centre. Ridiculous network connection. Today's traveller needs a constant connection for check-ins, travel planning etc. without any hassle of buying online time (!) piece by piece. Only greed or being totally out of the loop can explain this arrangement.
Room was great, the bar area was nice, the breakfast buffet was terrific Like most Reykavik hotels, it isn't walking distance from the town center.
Nicely updated room including cozy duvet and towel warmer. Staff at the front desk and restaurant / bar are extremely helpful. There is some disconnect with the housekeeping staff and internal construction noise during the day.
A good international hotel with all the facilities you could expect from such an accomodation. Nice and pretty large failiy room. Really close from one of the best and larger swimming pool in Reykjavik (do not forget to ask your free tickets to the reception!) A professionnal staff, but could be more smiling... Basic breakfast for an hotel of this category. Not so close from the center if you do not have a car.
Great hotel, walking distance to city center, Hotel staff was friendly, responsive, helpful and professional,
Lounge and bar in the lobby. The shower head was mounted on a holder such that if then shower head were left on the holder (as the water is turned on) this would result in water leakage onto the floor of the barhroom.
Great hotel, with in walking distance of downtown. Staff was very nice. Free breakfast and WiFi was appreciated. Construction going on at the hotel, very loud at the time and the in-house restaurant was closed for renovations.