Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
Not enough self parking. Reckless driving through parking lot.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
location and amenities nothing
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
Kids in the adult pool
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
Close walking to shoppimg and restaurant's.
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
Nightly parking fee on top of room rate, excessive charge
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
This hotel is really in need of a major rehab. The pool had scum floating in it.
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
Tudo, exceto os funcionários da recepção. Ótimo ambiente de piscina, música incrível, boas bebidas, funcionários agradáveis no bar. O quarto era limpo e confortável. Ótima localização, a uma curta caminhada de tudo. Os funcionários da recepção poderiam ter sido mais educados e felizes em estar lá.
Era uma ótima área de piscina com bar na piscina e uma agradável atmosfera em geral. O quarto estava limpo e tinha camas super confortáveis. Fizemos uma reserva de última hora e não poderíamos ter ficado mais satisfeitos com o hotel.
Festa na piscina Restaurante pequeno e com menos pessoal no feriado
Excelente decoração, ambiente jovem, área decente de piscina. Excelente localização. O lobby do hotel transforma-se em festa à noite. Serviço de quarto/comida de má qualidade. Cobraram duas vezes e demoraram 15 minutos no check-out para resolver. O quarto em si era um pouco escuro e tinha uma vista horrível.
Foi tudo ótimo! A única coisa que consigo pensar que poderia reclamar é que durante o café da manhã a comida veio um pouco devagar, e um grupo de pessoas que chegou depois da gente foi servido primeiro, e eles tinham o mesmo número de pessoas que nós.
Precisa de atualização
Online photo doesn't match room. Room to clutter with big furniture that just take space
Just a block away from town where you can walk, shop, eat or go to a spa. Nothing better!
The staff at Las Brisas were friendly and helpful. The room was very clean and spacious. I slept very comfortably in the cozy bed. Our inclusive breakfast was very nice with not only normal hotel breakfast but omletes and waffles as well. My only complaint was waking up very early to the people next door visiting. The wall must not be very sick because we could hear every word that was said.
It's very close to the shops, it's clean, it's reasonable and it has a/c. The free breakfast was pretty good - I know I got full on my omelet, watermelon and toast and the table next to us had about a zillion yummy looking waffles. I wouldn't honeymoon here or take an extended weeks stay and live it up but for passing through for one night for the price - it's fine. They didn't enforce the swimming after 10:30 rule as some young guys were in there after 12:30 and quite loud. Parking was kind of limited so people were parked where they shouldn't but that's not the 'parkers' fault. And agree with the one review with a nice omelet bar but no real side dishes - they couldn't have a side of potatoes or sausage in a catering pan? but wow, these are small issues - like my headline review states - It's fine.
I woke up with 50 bites on my legs!!! They need to exterminate in room 305!!!
The hotel is located very close to numerous shops and busy areas of Palm Springs. With all the lush landscaping and greenery it was very calm and quiet. We were within walking distance of just about anything. A quite pleasurable experience. Only negative comment was the morning breakfast/brunch. they served hot omlettes but lacked most other things you would find at other continental breakfasts like bagels, fruit.
Beds are awesome!!!! Breakfast could be better, but no big deal Selection wise, but I get it
Gostamos do restaurante no local, equipe acolhedora e piscina aquecida. Tivemos uma estadia divertida e relaxante.
A equipe e o estilo moderno do hotel. Eu também gostei da localização. O secador não funcionava então nos deram um novo. Também durante o jantar não tinham talheres e guardanapos. Eu queria pedir, mas não encontramos o funcionário. Pelo preço do hotel por noite deveria ter um pequeno-almoço continental incluído. O café no quarto não era o suficiente
it's close to the places and to see what's in the area and the casino so to me it's just great .
Its close to downtown Palm Springs and there are restaurants nearby. Front desk told us we'd have to wait an hour and half for our room to be ready and that we could wait by the pool in the meantime. We asked if there were showers at the pool because we had to shower and be at an event in a specific amount of time. She then fumbled around on the computer and let us have a room after telling us 5 minutes before they had no rooms available.
The beds were incredibly comfortable, the rooms were clean and spacious. The pool and bar area were great and we were able to join a daily aqua aerobics class in the mornings. The Hotel has a great coffee bar, the bar was open every day (not just the weekend) and food service by the pool was wonderful. There was an issue with one of the guests and his girlfriend by the pool on one afternoon, the male became very loud, swearing, and disturbing other guests. Although security didn't arrive immediately, they were timely enough and escorted him away from the pool area. All the staff were great - very helpful and friendly. Upon arriving to check in I was told they had my reservation for 3 nights - I originally booked 3 nights but call the next day to change it to 4 nights. I received the cancellation confirmation as well as the new reservation confirmation and then again confirmed just days before traveling. I was told they could accommodate us for the additional night but I would have to pay and I would not receive Travelocity rates. It took 15-20 minutes with me on the phone with my reservation people and them on the phone with their people... but it did get worked out. Just not the best way to start. The lighting in the room was inadequate and the towel bar in bathroom falling off the wall - however, since the hotel in being torn down next month, I understand not fixing every little issue. We got stuck in the elevator for a few minutes because the door wouldn't close all the way - they had been working on it earlier in the day so it apparently wasn't back in proper working condition.