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The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
EVERYTHING! The customer service was outstanding, the rooms were large and very clean. Awesome location (it's worth the extra $ to have a water view room). I liked that they offer a free shuttle to Jack London Square. Parking at this hotel is FREE (unlike some other hotels nearby). The pool and bar is really nice, too. There wasn't anything I disliked about this hotel. I will definitely stay if I'm in the area again.
Pool area was too noisy our room was located right above it.
The check-in folks were friendly. Your description of having rooms on the bay side or a 'view of the city' was very deceiving. The view of the city was a view of interstate 880, and was incredibly noisy since you're located right on the edge of the interstate. It was the noisiest room I have ever stayed in, and there was no way to get any sleep. The rugs were not clean, and the plumbing in the room was poor.
Great experience! Hotel was clean and well-kept. Rooms were very comfortable. Rooms facing the water were extremely quiet at night. A relief after staying at other hotels in Oakland with lots of street noise. Also a delight to look out at the water in the morning. Beds and desks were comfortable. Staff was generally very helpful. A couple times staff were curt, seemed irritated at doing their jobs. Also, they changed their shuttle service to only pick up and drop off at four locations, instead of anywhere within a three mile radius. The shuttle was still extremely helpful, and this wasn't that big of a deal, but it should have been properly advertised on their website ahead of time.
The hotel was very clean with friendly staff. The atmosphere felt comfortable and safe. No complaints at all.
A safe spot in oakland
Location, Breakfast buffet, room Check in process : Brittany did not communicate very well and it resulted in some misunderstandings about our reserved room.
Staff was AMAZING. They bent over backwards to help me. They had free shuttle service to Downtown Oakland! Place was clean with delicious, free breakfast. Hands down, though, it was staff that made this place excellent! Nothing. I will stay here again. Best hotel in Oakland!
The staff was pleasant and the shuttle service was a nice convenience. Initial room assigned was already occupied. Hallways had an unpleasant odor. Building, rooms and furnishings all seemed in need of updating.
O restaurante era muito limpo e agradável. Quartos excelentes. Nós usamos o serviço de lavanderia, que também foi bom.
A localização deste hotel é pior do que Cabul. Não traga os seus filhos aqui. Gaste US$ 20 a mais e fique em QUALQUER outro lugar. Peça por um quarto sem janelas porque você não vai querer olhar para fora.
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
Água e maçãs no lobby. E o serviço de transporte gratuito para o aeroporto, etc O barulho do trânsito no quarto ao lado da rua
Como era limpo e confortável. Parecia que era tudo novo Nada
O hotel era muito limpo e a equipe foi muito organizada e acolhedora.
Like that it's close to oracle arena and bart system. Staff during day time was super nice and helpful. Thanks Jordan, John, and Jose the driver was great. Didn't like that there was no continental breakfast for us. The restaurant is nice but pricey. Literally there isn't any shops around hotel. You have to take the bart to get anywhere. Good for in and out business but nothing else.
It was a very confortable Hotel. Very new and clean, bulit few months ago. I will go back for sure if I am in San Francisco. Very close to thwe airport. Very kindly they come to pick me up to the rental car location. GREAT !!!!! NO
Boa localização Não o suficiente ajuda. Esperar demasiado
O gerente da noite que fez o meu check-in era muito agradável e profissional Os corredores tinham um cheiro de mofo
A equipe foi atenciosa e gentil.
Limpo e confortável Muito caro para a área. Devia ser USD 60, USD 75 por noite.
Very convenient to airport. Pick up and delivery to and from airport very timely. Hotel clean and staff personable. Would prefer to have internet access available in all rooms and included in hotel rates. Restaurant staff (waitress and kitchen) is slow and food is fair at best, especially for breakfast.
The rooms are extremely dated, and have a very bad smell.
Convenient locatation, gated parking. The rooms are tired. When you walk in the room its hard to believe that this is a Hilton property. This goes for the mini lobby in each of the satellite buildings. Needs a complete makeover or become a new company line called Hilton dormatory .
I liked the location to oracle arena and the coliseum. What I didn't like was the squeaky floor above. EVERYTIME someone walked in the floor above you could hear it.
Pickup at car rental and transport to airport
comfort of the sheets hallway carpet was old and the television was not modern
Very clean Very comfortable bed and room Close to the airport - good for very early or late flights Convenient shuttle service to the airport and BART station I could print out my boarding pass for free on the lobby computer Compared to other hotels in the area with similar quality, it's very good value Complementary wifi had issues - the signal showed as strong, but I would have to reconnect almost every 30 seconds, and that's not an exaggeration. The device doesn't have this problem with other networks, so the problem seems to lie in the network itself somewhere. There is free Internet in computers in the lobby, and I would recommend using that instead.
Clean large rooms, friendly staff, near airport Nothing
Proximity to where a concert was occuring.
Proximity to the airport and the front desk staff was awesome. It was perfect.
Eveything! It was really confortable and the environment was really friendly. Totally worth the money!
Dirty! Really dirty! I don't know why they got those good revives, I travel a lot, and read reviews before I book my hotels, this one was a totally mistake!
comfort Performing the work of servicing personnel
The hotel looked a little dingy from the outside, so we were pleasantly surprised when we walked into the room. We got a free upgrade at check in which we were very happy with. The room had free wifi and we could park our car close to the room for free. Staff was friendly and helpful. The hotel is close to the bart station, so it's quick and easy to get to Berkeley. The neighborhood is not too nice, it's not a good place to walk around by yourself after dark and there was some noise outside during the night.
Free parking. We stayed here because there weren't any rooms free in San Francisco which was our destination. We stayed here for 4 days and overall it was very good. The biggest plus is polite and extremely friendly owner and his son who did us a favor after something went screwed with our reservations. Rooms are fairly clean, and really spacious with a tv inside. I gave max points for location but for Oakland, for San Francisco this location is good only if you have a car. We found some hair on the pillow on the first night. There was always problem with towels, every night we asked for 2 big towels for showering, and got them, but the next morning we would again be given 2 small ones. Got soap only after asking for it. Wireless working a bit, and then not working...
They had great customer service and the rooms were super clean. The bathroom, while clean, could use a bit of a face lift. This isn't necessarily a con, just a suggestion.
The room , the colors , and the cleaness of the room I didn't like that you could not renew your stay
The staff were pretty nice. Dirty mattresses. Molded shower curtains. Dirty furniture.
for trips to san francisco the hotel is very good located - near the highway; the rooms are very nice and clean the location of the hotel is in a dangerous area of oakland (we found out afterwards); someone broke in our rental car (nissan versa 4) and stole our holder for the navigation system .. not very important or expensive but because of the broken window in our car we had a lot of trouble; the hotel stuff didn't help us in any way to solve our problems .. they didn't even gave us the phone number of the police station ...
I didn't care for the third floor.
Nothing. I hated my room. The shower curtain had mold and some of the towels were ripped.
Transfer aeroporto-hotel-aeroporto, facilidade e localizaçao do transporte publico. Melhorar a qualidade do cafe da manha, limpeza e organizaçao dos quartos.
proximidade do aeroporto
Ninguém mencionou uma centena de depósito dólar, não exigem a última vez. Contagem de espera em dez dias para que possa ser devolvido.
Localização Sujo, pontas de cigarro em todos os lugares, e tem pessoas estranhas morando aqui.
Não muito Eu não podia esperar para sair
Boa Localização para quem está de carro Area do café da manhã muito pequena
Nada sobre este lugar é ok. Eles são muito rude empregados Os funcionários do hotel. Extremamente rude
nada preço caro para pouca qualidade. Quarto antigo e sujo, café da manhã deplorável e aparencia horrível.
Convenient to San Francisco and the East Bay. Nice view of The City and The Bay. Good comp breakfast changes every day.
We asked for ice and got it right away. The bed was comfortable. The walls and floors were so poorly sound insulated that we felt we were living WITH the people next door. We heard every word, every TV program, and every time they flushed their toilet or showered. Luckily, most people were quiet after 10:30 PM. Lastly, for the price we would have expected rooms to be upgraded instead of plastic showers and routine accommodations. Maybe if we had a quieter room, the other elements would not be so troublesome. However, we didn't.
Breakfast was good with decent variety of foods. The week day front desk staff not helpful or friendly.
Overall good experience Parking limited
Boa localização. Perto do aeroporto. Serviço de traslado de cortesia para / do aeroporto. Reservei um quarto com 1 cama king-size. Quando cheguei, me disseram que só tinham quartos com 2 camas queen size disponíveis. Elas pareciam mais camas de solteiro.
$100 por noite Não se sente como um hotel 3 estrelas. Talvez 2. Café-da-manhã não é bom.
Facilidade para chegar ao aeroporto na necessidade de viagens muito cedo pela manhã. Funcionária queria cobrar 4 pessoas,quando eram apenas 3.Disse que o quarto acomodava até 4 pessoas,mas quando fizemos check-in avisamos que eram apenas 3.
A qualidade do atendimento e a disponibilidade do pessoal da recepção.
Fiquei neste hotel pela proximidade do aeroporto pois tinha que devolver o carro na locadora no aeroporto e pegar um voo no dia seguinte logo cedo. o servico de shuttle para o aeroporto e muito bom e a pontualidade no horario de abertura do breakfast foi excelente.
Hotel próximo ao aeroporto, foi providencial para um repouso de algumas horas para seguir viagem.
Quarto limpo Café da manhã completo Funcionários simpáticos Carregador USB no quarto (com as lâmpadas) Academia de frigorífico Faltando disney channel na tv
Equivale a um hotel 3 estrelas no Brasil. Fica próximo ao aeroporto porém distante uns 15 km do centro de San Francisco (não se houve o barulho dos voos, não chegam a perturbar). Se estiver de carro, estará distante uns 20 minutos do centro de S. Fco. Hotel confortavel e limpo. O café da manhã é o continental. Num raio de 2 km há centros de compras, restaurantes e fast-foods, etc.