Nice staff, good room service menu & not that expensive for food. The bathroom was so small!
Central location close to Jack London Square, hotel was of a high enough standard with nice pool. Near Amtrak station plus walkable or short taxi/bus from BART.Great vegetarian restaurant across road called Souley Vegan which does a fantastic barbecue tofu plus a bar next door to this with a seriously extensive selection of world brews, not sure of name but may just be called Beer. Only stayed one night but an enjoyable stay nonetheless. I would definitely go back to Oakland and this hotel plus would consider staying here for San Francisco if I could not get a reasonable hotel deal in Frisco in future visits, especially as only a short bart journey to Embarcadero in Frisco. None to report
The first room tey gave us did not have a bathtub, which I really wanted. I called the desk and they upgraded us to a bigger room, with a tub, by sending someone up to our current room with a key for the upgrade. no
location, recent improvements to the hotel
O quarto era limpo. Cama e travesseiros foram muito confortáveis. É fácil fazer o check in e out. Funcionário simpáticos noite.
Reservei este quarto de última hora e estava procurando por um bom custo-benefício. Eu estava visitando SF e queria um lugar com preço acessível. Eu estudei em Berkeley, por isso conhecia um pouco da área. Os quartos em SF custavam cerca de 150 por noite sem incluir o estacionamento. Eu reservei este quarto por cerca de 80 dólares e com estacionamento gratuito! O quarto no geral era bom. Eu não estava à procura de nada 5 estrelas, mas com certeza não iria ficar em um lugar terrível. 80 dólares por um lugar para passar a noite parecia muito bom para mim. Além disso, foi uma desculpa muito boa para explorar um pouco de Oakland. =D
Great experience! Hotel was clean and well-kept. Rooms were very comfortable. Rooms facing the water were extremely quiet at night. A relief after staying at other hotels in Oakland with lots of street noise. Also a delight to look out at the water in the morning. Beds and desks were comfortable. Staff was generally very helpful. A couple times staff were curt, seemed irritated at doing their jobs. Also, they changed their shuttle service to only pick up and drop off at four locations, instead of anywhere within a three mile radius. The shuttle was still extremely helpful, and this wasn't that big of a deal, but it should have been properly advertised on their website ahead of time.
A safe spot in oakland
Pool area was too noisy our room was located right above it.
The hotel was very clean with friendly staff. The atmosphere felt comfortable and safe. No complaints at all.
The check-in folks were friendly. Your description of having rooms on the bay side or a 'view of the city' was very deceiving. The view of the city was a view of interstate 880, and was incredibly noisy since you're located right on the edge of the interstate. It was the noisiest room I have ever stayed in, and there was no way to get any sleep. The rugs were not clean, and the plumbing in the room was poor.
The staff was pleasant and the shuttle service was a nice convenience. Initial room assigned was already occupied. Hallways had an unpleasant odor. Building, rooms and furnishings all seemed in need of updating.
Location, Breakfast buffet, room Check in process : Brittany did not communicate very well and it resulted in some misunderstandings about our reserved room.
Staff was AMAZING. They bent over backwards to help me. They had free shuttle service to Downtown Oakland! Place was clean with delicious, free breakfast. Hands down, though, it was staff that made this place excellent! Nothing. I will stay here again. Best hotel in Oakland!
EVERYTHING! The customer service was outstanding, the rooms were large and very clean. Awesome location (it's worth the extra $ to have a water view room). I liked that they offer a free shuttle to Jack London Square. Parking at this hotel is FREE (unlike some other hotels nearby). The pool and bar is really nice, too. There wasn't anything I disliked about this hotel. I will definitely stay if I'm in the area again.
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
I liked the location to oracle arena and the coliseum. What I didn't like was the squeaky floor above. EVERYTIME someone walked in the floor above you could hear it.
comfort of the sheets hallway carpet was old and the television was not modern
Clean large rooms, friendly staff, near airport Nothing
Proximity to where a concert was occuring.
Eveything! It was really confortable and the environment was really friendly. Totally worth the money!
Pickup at car rental and transport to airport
Very clean Very comfortable bed and room Close to the airport - good for very early or late flights Convenient shuttle service to the airport and BART station I could print out my boarding pass for free on the lobby computer Compared to other hotels in the area with similar quality, it's very good value Complementary wifi had issues - the signal showed as strong, but I would have to reconnect almost every 30 seconds, and that's not an exaggeration. The device doesn't have this problem with other networks, so the problem seems to lie in the network itself somewhere. There is free Internet in computers in the lobby, and I would recommend using that instead.
Convenient locatation, gated parking. The rooms are tired. When you walk in the room its hard to believe that this is a Hilton property. This goes for the mini lobby in each of the satellite buildings. Needs a complete makeover or become a new company line called Hilton dormatory .
Proximity to the airport and the front desk staff was awesome. It was perfect.
Very convenient to airport. Pick up and delivery to and from airport very timely. Hotel clean and staff personable. Would prefer to have internet access available in all rooms and included in hotel rates. Restaurant staff (waitress and kitchen) is slow and food is fair at best, especially for breakfast.
The rooms are extremely dated, and have a very bad smell.
We asked for ice and got it right away. The bed was comfortable. The walls and floors were so poorly sound insulated that we felt we were living WITH the people next door. We heard every word, every TV program, and every time they flushed their toilet or showered. Luckily, most people were quiet after 10:30 PM. Lastly, for the price we would have expected rooms to be upgraded instead of plastic showers and routine accommodations. Maybe if we had a quieter room, the other elements would not be so troublesome. However, we didn't.
Overall good experience Parking limited
Convenient to San Francisco and the East Bay. Nice view of The City and The Bay. Good comp breakfast changes every day.
Breakfast was good with decent variety of foods. The week day front desk staff not helpful or friendly.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
The valet parking service was too expensive and too slow.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
2 entrances front and back access to pool. Easy and safe gated parking. Large spacious room for the money. No cons at this time
This hotel was very close to the airport and had a free shuttle. The rooms appeared clean. Very outdated, did not feel safe, could hear everything neighbors said, seemed more like a pay by the hour place
We didn't' come to vacation, but to have a place to sleep. The hotel was adjacent to the airport, available and safe. We stayed one night. The staff and shuttle service were great. Thank you.
Staff at the front desk was nice and helpful. Park and fly was convenient. Found a cockroach in the room that wanted my sandwich and some of the power outlets didn't work.
It was a very confortable Hotel. Very new and clean, bulit few months ago. I will go back for sure if I am in San Francisco. Very close to thwe airport. Very kindly they come to pick me up to the rental car location. GREAT !!!!! NO
Like that it's close to oracle arena and bart system. Staff during day time was super nice and helpful. Thanks Jordan, John, and Jose the driver was great. Didn't like that there was no continental breakfast for us. The restaurant is nice but pricey. Literally there isn't any shops around hotel. You have to take the bart to get anywhere. Good for in and out business but nothing else.
I didn't care for the third floor.
Free parking. We stayed here because there weren't any rooms free in San Francisco which was our destination. We stayed here for 4 days and overall it was very good. The biggest plus is polite and extremely friendly owner and his son who did us a favor after something went screwed with our reservations. Rooms are fairly clean, and really spacious with a tv inside. I gave max points for location but for Oakland, for San Francisco this location is good only if you have a car. We found some hair on the pillow on the first night. There was always problem with towels, every night we asked for 2 big towels for showering, and got them, but the next morning we would again be given 2 small ones. Got soap only after asking for it. Wireless working a bit, and then not working...
for trips to san francisco the hotel is very good located - near the highway; the rooms are very nice and clean the location of the hotel is in a dangerous area of oakland (we found out afterwards); someone broke in our rental car (nissan versa 4) and stole our holder for the navigation system .. not very important or expensive but because of the broken window in our car we had a lot of trouble; the hotel stuff didn't help us in any way to solve our problems .. they didn't even gave us the phone number of the police station ...
Nothing. I hated my room. The shower curtain had mold and some of the towels were ripped.
They had great customer service and the rooms were super clean. The bathroom, while clean, could use a bit of a face lift. This isn't necessarily a con, just a suggestion.
The room , the colors , and the cleaness of the room I didn't like that you could not renew your stay
Dirty! Really dirty! I don't know why they got those good revives, I travel a lot, and read reviews before I book my hotels, this one was a totally mistake!
The hotel looked a little dingy from the outside, so we were pleasantly surprised when we walked into the room. We got a free upgrade at check in which we were very happy with. The room had free wifi and we could park our car close to the room for free. Staff was friendly and helpful. The hotel is close to the bart station, so it's quick and easy to get to Berkeley. The neighborhood is not too nice, it's not a good place to walk around by yourself after dark and there was some noise outside during the night.
comfort Performing the work of servicing personnel
The staff were pretty nice. Dirty mattresses. Molded shower curtains. Dirty furniture.
Front desk staff were very friendly and helpful. Door handle didn't work. People living in vans in the hotel parking lot, getting drunk and yelling at each other all night. Bathroom floor was slimy/sticky. Cigarette burns in the comforter Just about everything (dresser, bathroom door, etc...) was broken or nonfunctional. Shower was gross. Toilet didn't flush properly.
Nice room size, friendly staff, free parking, continental breakfast, great location. Definitely would stay here again Our shower door didn't shut all the way so water leaked out.
Bed was comfortable. Staff was very nice. There were food containers under the bed so can't say they did a good job cleaning the room. The Wi-Fi did not work at all. I was unable to work while I stayed there. I will not book here again.
Staff (the Hispanic one is good, the black girl was rude) were friendly and does her best to help. 1)The train passes right in front of the hotel, from 6am until 8pm-ish. Blows the horn every single time to warn drivers. 2)Hotel is in serious need of repair. Leaking faucets, damp carpet, ripped bedsheets., bad reception on tv. 3) no ice in the hall way 4) no towels provided until you asked for them
Very close to great entertainment and downtown. Hotel staff was very accomodating. I was surprise they did not promote the dinner next store
Right across the street from Jack London Square. Next to Everett and Jones, Chicken and Waffles and a half dozen other great restaurants.
Good price. Clean comfortable, no frills room. Attached to a fantastic country kitchen/soul food spot. When we arrived, they listed off everything they'd advertised that was under maintenance: the elevators, pool, gym, and air conditioner. If they had advertised these conditions in advance, I may still have considered it a good deal for the price but it was rough to get all that news after a long flight.
Rooms are clean and comfortable. Refrigerator in room not working properly. No microwave as advertise. Breakfast could be better. Can add bacon, sausage, fruit. With extend hours: 10:30 or 11:00am
It was near the airport! staff were friendly! they have a shuttle bus to Oakland airport! They told me they didnt get the reservation from booking.com??? sooo , who's fault it is?? hotel or booking.com??? luckily they had rooms available and at the same price i booked.
Nice staff, Good rates, convenient location. The room stank of cigarette smoke, and this was supposedly a non-smoking room
Great convenient airport access! If we had to comment on something negative, it would have to be the brochure for take out pizza on the counter. Hands down, worst pizza ever, otherwise our stay was good.
Staff was professional and nice at front desk. Witnessed a drug deal on the street in front of the hotel and was followed by a crackhead begging for money to my car the next morning.
Dirty with bad beds and pillows
the location was convenient to the airport. the pillows were terrible, the doors to the rooms don't automatically close, you have to pull them shut the last inch or so. the whole place just felt a little scummy. not quite worth the fee that was charged.
Easy access to and from Coliseum The doors would not close correctly so you had to really pay attention when entering or exiting the room to ensure the door was shut properly
Bumpers that ar
Fiquei neste hotel pela proximidade do aeroporto pois tinha que devolver o carro na locadora no aeroporto e pegar um voo no dia seguinte logo cedo. o servico de shuttle para o aeroporto e muito bom e a pontualidade no horario de abertura do breakfast foi excelente.
Equivale a um hotel 3 estrelas no Brasil. Fica próximo ao aeroporto porém distante uns 15 km do centro de San Francisco (não se houve o barulho dos voos, não chegam a perturbar). Se estiver de carro, estará distante uns 20 minutos do centro de S. Fco. Hotel confortavel e limpo. O café da manhã é o continental. Num raio de 2 km há centros de compras, restaurantes e fast-foods, etc.
Boa localização. Perto do aeroporto. Serviço de traslado de cortesia para / do aeroporto. Reservei um quarto com 1 cama king-size. Quando cheguei, me disseram que só tinham quartos com 2 camas queen size disponíveis. Elas pareciam mais camas de solteiro.
A qualidade do atendimento e a disponibilidade do pessoal da recepção.
Facilidade para chegar ao aeroporto na necessidade de viagens muito cedo pela manhã. Funcionária queria cobrar 4 pessoas,quando eram apenas 3.Disse que o quarto acomodava até 4 pessoas,mas quando fizemos check-in avisamos que eram apenas 3.
Hotel próximo ao aeroporto, foi providencial para um repouso de algumas horas para seguir viagem.
Convenient location by the airport. Lobby and dining area were adequate. The room was an awkwardly apportioned, two story renovation that the desk clerk referred to as "the penthouse suite." In terms of comfort and functionality, it was poorly thought out and did not represent the Sheraton brand well. If grading feng shui, this room would receive a zero. In the morning, there was a "discrepancy" resulting in no breakfast service at the time I needed it. One staff member said something about them trying to find a cook. The kitchen seemed poorly organized and under staffed. I will not return to this hotel.
It is convenient to the San Francisco Airport, and has a restaurant on site. There is also a free shuttle bus every half hour.
Always a comfortable bed, close to car rental return, good little restaurant, good wifi signal
Very nice and clean room, bed was extremely comfortable. Staff and restaurant excellent. Close and convenient to airport. Shuttle service.
Clean, comvenient Wireless not good enough
courteous staff, clean rooms Room service breakfast was mediocre at best....coffee was terrible, didn't come with cream and sugar nor butter for pastries. It was as if someone slapped a few rolls on a plate...for $20.
Staff was excellent and the restaurant food was delicious!
close to San Fransisco International Airport
Not much, except it was reasonable near to the airport, but I could have got a closer hotel if I had researched enough Could not find my reservation, very poor internet reception ( I prefer to pay for my connection than have a really poor free connection), felt like a motel but did not have a motel price.
The price was a good value. The hotel is right next to a highway so the noise level is above average.
The bartender was great and the bed was very comfortable
Location; well sound proofed from highway and airport noise; double queen beds
proximidade do aeroporto
Boa Localização para quem está de carro Area do café da manhã muito pequena
nada preço caro para pouca qualidade. Quarto antigo e sujo, café da manhã deplorável e aparencia horrível.
Transfer aeroporto-hotel-aeroporto, facilidade e localizaçao do transporte publico. Melhorar a qualidade do cafe da manha, limpeza e organizaçao dos quartos.