The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
A safe spot in oakland
EVERYTHING! The customer service was outstanding, the rooms were large and very clean. Awesome location (it's worth the extra $ to have a water view room). I liked that they offer a free shuttle to Jack London Square. Parking at this hotel is FREE (unlike some other hotels nearby). The pool and bar is really nice, too. There wasn't anything I disliked about this hotel. I will definitely stay if I'm in the area again.
Pool area was too noisy our room was located right above it.
Staff was AMAZING. They bent over backwards to help me. They had free shuttle service to Downtown Oakland! Place was clean with delicious, free breakfast. Hands down, though, it was staff that made this place excellent! Nothing. I will stay here again. Best hotel in Oakland!
The check-in folks were friendly. Your description of having rooms on the bay side or a 'view of the city' was very deceiving. The view of the city was a view of interstate 880, and was incredibly noisy since you're located right on the edge of the interstate. It was the noisiest room I have ever stayed in, and there was no way to get any sleep. The rugs were not clean, and the plumbing in the room was poor.
Great experience! Hotel was clean and well-kept. Rooms were very comfortable. Rooms facing the water were extremely quiet at night. A relief after staying at other hotels in Oakland with lots of street noise. Also a delight to look out at the water in the morning. Beds and desks were comfortable. Staff was generally very helpful. A couple times staff were curt, seemed irritated at doing their jobs. Also, they changed their shuttle service to only pick up and drop off at four locations, instead of anywhere within a three mile radius. The shuttle was still extremely helpful, and this wasn't that big of a deal, but it should have been properly advertised on their website ahead of time.
The hotel was very clean with friendly staff. The atmosphere felt comfortable and safe. No complaints at all.
Location, Breakfast buffet, room Check in process : Brittany did not communicate very well and it resulted in some misunderstandings about our reserved room.
The staff was pleasant and the shuttle service was a nice convenience. Initial room assigned was already occupied. Hallways had an unpleasant odor. Building, rooms and furnishings all seemed in need of updating.
O restaurante era muito limpo e agradável. Quartos excelentes. Nós usamos o serviço de lavanderia, que também foi bom.
A localização deste hotel é pior do que Cabul. Não traga os seus filhos aqui. Gaste US$ 20 a mais e fique em QUALQUER outro lugar. Peça por um quarto sem janelas porque você não vai querer olhar para fora.
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Amei a paz e tranquilidade. Não tínhamos que ir muito longe para comer. Os funcionários foram simpáticos e acolhedores. Os lençóis não estavam completamente limpos. ughh. Tive que chama o serviço de arrumação para trocar os lençóis.
Água e maçãs no lobby. E o serviço de transporte gratuito para o aeroporto, etc O barulho do trânsito no quarto ao lado da rua
Como era limpo e confortável. Parecia que era tudo novo Nada
O hotel era muito limpo e a equipe foi muito organizada e acolhedora.
Like that it's close to oracle arena and bart system. Staff during day time was super nice and helpful. Thanks Jordan, John, and Jose the driver was great. Didn't like that there was no continental breakfast for us. The restaurant is nice but pricey. Literally there isn't any shops around hotel. You have to take the bart to get anywhere. Good for in and out business but nothing else.
It was a very confortable Hotel. Very new and clean, bulit few months ago. I will go back for sure if I am in San Francisco. Very close to thwe airport. Very kindly they come to pick me up to the rental car location. GREAT !!!!! NO
O gerente da noite que fez o meu check-in era muito agradável e profissional Os corredores tinham um cheiro de mofo
Boa localização Não o suficiente ajuda. Esperar demasiado
Limpo e confortável Muito caro para a área. Devia ser USD 60, USD 75 por noite.
A equipe foi atenciosa e gentil.
Proximity to where a concert was occuring.
I liked the location to oracle arena and the coliseum. What I didn't like was the squeaky floor above. EVERYTIME someone walked in the floor above you could hear it.
Pickup at car rental and transport to airport
Very convenient to airport. Pick up and delivery to and from airport very timely. Hotel clean and staff personable. Would prefer to have internet access available in all rooms and included in hotel rates. Restaurant staff (waitress and kitchen) is slow and food is fair at best, especially for breakfast.
Eveything! It was really confortable and the environment was really friendly. Totally worth the money!
Clean large rooms, friendly staff, near airport Nothing
Proximity to the airport and the front desk staff was awesome. It was perfect.
Convenient locatation, gated parking. The rooms are tired. When you walk in the room its hard to believe that this is a Hilton property. This goes for the mini lobby in each of the satellite buildings. Needs a complete makeover or become a new company line called Hilton dormatory .
comfort of the sheets hallway carpet was old and the television was not modern
The rooms are extremely dated, and have a very bad smell.
Very clean Very comfortable bed and room Close to the airport - good for very early or late flights Convenient shuttle service to the airport and BART station I could print out my boarding pass for free on the lobby computer Compared to other hotels in the area with similar quality, it's very good value Complementary wifi had issues - the signal showed as strong, but I would have to reconnect almost every 30 seconds, and that's not an exaggeration. The device doesn't have this problem with other networks, so the problem seems to lie in the network itself somewhere. There is free Internet in computers in the lobby, and I would recommend using that instead.
Conveniência para o aeroporto. Wake-up call no tempo. Spartan ao ponto de nua. Andar lavados mas desgastado e manchado e móveis. Ambiente hostil barebones.
Localização Sujo, pontas de cigarro em todos os lugares, e tem pessoas estranhas morando aqui.
Nada sobre este lugar é ok. Eles são muito rude empregados Os funcionários do hotel. Extremamente rude
nada preço caro para pouca qualidade. Quarto antigo e sujo, café da manhã deplorável e aparencia horrível.
Boa Localização para quem está de carro Area do café da manhã muito pequena
Ninguém mencionou uma centena de depósito dólar, não exigem a última vez. Contagem de espera em dez dias para que possa ser devolvido.
Não muito Eu não podia esperar para sair
Localização conveniente serviço de transporte Conveniente
Transfer aeroporto-hotel-aeroporto, facilidade e localizaçao do transporte publico. Melhorar a qualidade do cafe da manha, limpeza e organizaçao dos quartos.
proximidade do aeroporto
Breakfast was good with decent variety of foods. The week day front desk staff not helpful or friendly.
Convenient to San Francisco and the East Bay. Nice view of The City and The Bay. Good comp breakfast changes every day.
Overall good experience Parking limited
We asked for ice and got it right away. The bed was comfortable. The walls and floors were so poorly sound insulated that we felt we were living WITH the people next door. We heard every word, every TV program, and every time they flushed their toilet or showered. Luckily, most people were quiet after 10:30 PM. Lastly, for the price we would have expected rooms to be upgraded instead of plastic showers and routine accommodations. Maybe if we had a quieter room, the other elements would not be so troublesome. However, we didn't.