The staff at check in were wonderful. I was told during check in that breakfast was included in the rate and when I checked out I was charged. When questioning the charge the young lad behind the counter started arguing with me and blaming the charge on using a third party and was condescending.
Every single staff member was informed, diligent, kind and respectful. They all went out of their way to make out stay amazing! Loved everything!!
Nothing We booked our stay 8 months ago when we arrived at 11 pm we called to tell them we would be late we even payed a Peabody hotel town car to pick us up at a train we were told they did not have our room we had all are needed info from our booking 3 people checked in beside us while we waited 20 minutes to talk to manager we were called to back room and treated like we did something wrong one person in lobby even said wonder what they did manager was rude and over bearing tried to tell us we were rude because we did not want to go to another hotel but we had to it was 11 pm we found out from desk clerk at this hotel that the Peabody has a common habit of over booking and sending us away with 8 month ahead booking the people who got rooms at same time we checked in were part of a group shame on you Peabody for your treatment of guest! What makes it worse is you do it all the time
Always love the service and romantic atmosphere with piano playing in the lobby.
We were there during the holiday season & the lobby was so beautifully decorated with a huge Christmas tree, gingerbread village, & holiday singers. The room was very quiet, clean, comfortable. The bathroom however is TINY. You literally have to straddle the toilet to use the makeup mirror. The staff was super friendly. The sit down restaurant off the lobby was absolutely delicious & very reasonably priced. My only disappointment was that I had made my reservations months ago & others in our party who had made reservations directly with the hotel last minute, got a holiday deal which was much cheaper & included breakfast.
Clean, great location and really enjoyed the personality of the staff and the property. One of a kind.
Great location. I remember going to the Peabody with my grandparents when I was a child and it's a classic. Loved motion sensor lights below the bedside tables to help direct me at night. Nice room, in general. I attempted to check in at 3:15. First, there was no record of my stay for that night . . . they had me booked for Sunday instead of Saturday. This may not be the hotel's fault. The staff was nice and they fixed it, but then I had to wait THREE hours to get in my room. I had somewhere to be, so this involved leaving my luggage on a cart in the hotel and hoping for the best. I was pretty miffed. I complained when I was in the lobby bar getting a drink, though, and the nice server (manager?) took care of my bar tab, so that was nice. Apparently it was an overbooked weekend. It was definitely chaotic.
Our room was on the 10th floor, on the Mississippi River side of the hotel, so we have an absolutely FABULOUS view of the sunset on the river. It was phenomenal. We were celebrating my mother's 80th birthday. Everything at the hotel and all the employees with whom we came in contact at the hotel were wonderful. It was a perfect weekend.
Traditional rooms and bathrooms are very small for the price paid...
I did not like the ( service fee ) I was charged . I know that where ever we go, I will ask about this hidden fee & if they have this fee I will not tip any of the help due to the fact I'm already paying it with the xtra fee their employer charged me
Very central and convenient location - many historical sites, restaurants and bars walkable from the hotel Awful service all around - room service, cleaning staff, lobby bar, etc. All provided VERY slow service (i.e., did not turn over our room until almost 8pm at night, never provided clean towels despite calling twice, room service took almost 2 hours despite being told it would be less than an hour). Repeatedly told incorrect or wrong information (i.e., asked about where to buy a tshirt that we saw in a case in the lobby and was told the store doesn't exist, even though it's around the corner from the hotel, was told check out was 11am but it's 12pm)
The hotel was very clean and in an excellent location. My husband and I went to Beale Street and had a lot of fun. The people at the Peabody hotel in Memphis were extremely nice. We will definately come again. I enjoyed the hearing the history of the ducks and loved seeing them walk down the red carpet. I give y'all excellent ratings. Thanks for a wonderful stay! I had nothing bad to comment on the Peabody Hotel in Memphis.
Nothing. Lights in bathroom did not work. Requested them to fix or another room. They refused. Room smelt moldy and smoke. Carpets were dirty with animal hair. Asked for refund. They couldn't do anything about it since I booked thru your office. Contacted your office and received NO service from operator. Still waiting for some type of response. NOTHING. Ended up booking another room on my own at different hotel since I could not get any help from your office. This will be the last time I use your service and will be proud to inform my family and friends.
Only good thing was the location Door dead bolt handle missing, also door didn't seal when closed. Toilet handle was broken, bathroom light fixture was burned out, mildew on the shower curtain, lamp missing a light bulb, dirt in the corners of bath room and on the door. The pool water was green.
The location was great - within walking distance of many things to do in Memphis. The concierge at the hotel was very helpful and friendly. Shower pressure was good, and beds were comfy. Not a lot of tv channels (not that you should be watching tv on a vacation!), and it smelled a little weird (like all hotels).
location it was like spring break with drunk college kids yelling and screaming and fighting. not relaxing.
I expected to be disappointed. But I was pleasantly surprised and this was a clean convenient hotel at an affordable price. I will come back Not many amenities
Close to Beale Street. 7 minute walk. Not outrageously over priced. I would stay again. Very small double bed room. Carpet was stained in several places. Bathroom needed a deep cleaning.
Proximity to downtown area No hair dryer in room
Very Clean, great location, free internet access & complimentary breakfast were the highlights. It's wasn't so much the hotel's fault but the taxes were rediculous which I assume would be the same in all hotels in the area. Slugged 2 sets of taxes which amounted to over $25 a night.
Great location, good facilities & professional, helpful staff. Room was good sized and bed was comfy. Large bathroom was a definite plus. The breakfast selection could be a little better. Missed cold cuts. The hotel staff didn't notice my reservation request for a room in upper floor.
I enjoyed the location; right next to Beale Street The breakfast was aweful. Powdered eggs. If you enjoy cereal and milk or toast or waffles you are fine.
Nice hotel with a friendly staff, perfect located for every tourist
We were very happy with our room and enjoyed out stay. The fact that we were so close to Beale St was a plus.
Room was great, right near the Baseball and Basketball stadiums, many attractions literally 2 mins away, like Beale St. Complimentry breakfast was even pretty good. Bit noisy because its so close to Beale St, but thats what you get for staying in your hotel instead of being at Beale St enjoying yourself!
My Parents and I stayed here for one week and we absolutely loved it!!...There is nothing negative in my opinion,fantastic location beautiful rooms/view and Hotel staff always greeted you with a smile.I Would recommend this Hotel to anyone. Hi to Roshanda and Meaghan ,two of the staff working at Reception.
The location was great, right next to Beale street. Staff was very friendly and helpfull. Rooms were clean. no
First opened my room door and was slammed with a disgusting BO smell that lingered in the room the whole time. Told the valet to not take my truck, just running up to room to grab something real quick. Come back down and my truck is gone, with the valet guy saying he didn't take it and didn't know where it was. Then said he didn't have the keys either. You've got to be kidding me!! He finally got ahold of one of his coworkers, who had went ahead and parked it anyway. Then had to wait longer for them to go back and get it.
Breakfast was great! Breakfast staff was friendly. Rooms were very spacious! Gym was nice & machines had TVs for use. Room floor was rather gross with set-in stains. TV was standard-def... why would I order PPV? Front desk staff left something to be desired. Cleaners would change towels after requesting they not be changed (trying to stay green)
The hotel is really quite. This hotel is in walking distance from the downtown attractions. It also has the street car and bus line right in front of it. Which is a plus if you don't want to walk. Overall the experience is was good. There is no pool, but the two hotels next doors has a pool. I don't know if this hotel has worked out something with those two hotels so that the guest from theor hotel can use the pools or not, but when I asked about the pool the front desk clerk said we don't have one but the hotels next door do. I didn't bother to check to see if I could use their pool. The parking at this hotel can be horrible at times because the lot appears to be used by all three hotels. Parking is $12 a night regardless if you do self park or valet parking. I recommend doing the self park because during my stay I notice that most of the valet parking people from either hotels were young people. Most of the time they were always running to get someone car when the parking lot was in walking distance. A few times I did see them parking someone car it took them a while to park it correctly in the spot. Maybe it's just me but I have issues with someone rushing to get my car or having trouble parking it. So that is why I recommend doing the self park.
Fácil de se locomover. A comida era boa. Perto de outros restaurantes. Sem cofre ou frigobar.
Honestidade Solicitado quarto de nao fumantes e fui alocada para o andar de fumantes!!! No meu andar a maquina de bebidas ficou sem aqua por dois dias e sem gelo por tres dias!!! Al'em disso os quartos nao possuem isolamento de som.
Excelente localização. Bom hotel. Pequenas camas de casal.
Location, Amenities, Food and Drinks were very expensive. 2 glasses of the least expensive wine $36. I could have a nice bottle for that. Will plan ahead and get my own next time.
The lady on the late late shift at the front was awesome! Paying extra for parking and lack of comps. Ie. Coffee... breakfast to made a few..
Good value. Close to where we needed to be. Very courteous staff. Nice breakfast layout.
Near to all attractions. Walkable to beal street. Very Clean and safe area. Hotel spotless clean. Very nice clerks on front desk. Hospitality gathering in the evening with free wine, beer and soft drinks and a food variety (very tasty). Spacious rooms with fully equiped kitchen. Would recommend this hotel to everybody