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There's a $26/night valet fee for parking. Was not aware of this until you already arrive at the hotel and there's no other parking available.
The bed was nice and fluffy, clean. Nice room, decent gym. There was a trolley stop right outside the hotel. We didn't partake but it was a good option. VIP lounge nice but not always stocked. Liked that it was on the 19th floor. Wasn't aware that the parking was valet only until we got there. $26 per night when there is a parking lot across the street for $12 per night. If you park valet you have to call in advance every time you need your car.
Location Door key card did not work had to go down twice to get it rescand. Over charged my card $80 and I had to call to get it canceled five days later.
Location was excellent along with the fitness center. Very much enjoyed it.
We had a corner room with a beautiful view of the Memphis bridge. The bed was comfy and the staff was great. Access to the club on the 19th floor was nice with delectable food served all day. We will definitely stay here again. It could have quieter in our room but very nice anyway.
The bed was exquisite and especially the linen, just like I have at home The price
Hotel was in a nice area ,walking distance to a nice restaurant Trolley every 15 minutes breakfast housekeeping forgot to clean 1day for the price it should be microwave in room
The location was excellent For the price I paid for a a club king room, I expected more. I have been in hampton inns who can compete with the room I stayed in. If they lower the price I wouldnt have had anything to complain about but for the prie I paid a night, it is not worth it
Staff was wonderful Parking- You either agree to pay roughly $28a day to valet or are forced to park in a public shady pay per day lot across the street.
It was a very pretty hotel in the lobby, pool, and gym area. The staff was not friendly, the bathrooms were dirty, and the comforter was stained. When I talked to the staff about it they were very rude.
Staff was friendly and rooms were clean. Only 2 elevators worked; felt the price was a bit much for what was offered, considering the hotel charges extra for breakfast and for parking.
The location for a cook convention center graduation was perfect. There was ample room in the lobby for family and friends to meet and talk. The staff was very helpful and the area was safe. Parking can expensive over a weekend stay. There is ample street parking adjacent to the hotel, but it also puts car at risk of theft. This location also requires you to drive to almost all attractions in the city not in the cook convention center.
Very central and convenient location - many historical sites, restaurants and bars walkable from the hotel Awful service all around - room service, cleaning staff, lobby bar, etc. All provided VERY slow service (i.e., did not turn over our room until almost 8pm at night, never provided clean towels despite calling twice, room service took almost 2 hours despite being told it would be less than an hour). Repeatedly told incorrect or wrong information (i.e., asked about where to buy a tshirt that we saw in a case in the lobby and was told the store doesn't exist, even though it's around the corner from the hotel, was told check out was 11am but it's 12pm)
Clean, great location and really enjoyed the personality of the staff and the property. One of a kind.
The atmosphere was hospitable and the location was close to all the places we wanted to go downtown. Walk to self-parking was kind of long, but it was covered.
Traditional rooms and bathrooms are very small for the price paid...
Always love the service and romantic atmosphere with piano playing in the lobby.
I did not like the ( service fee ) I was charged . I know that where ever we go, I will ask about this hidden fee & if they have this fee I will not tip any of the help due to the fact I'm already paying it with the xtra fee their employer charged me
We were there during the holiday season & the lobby was so beautifully decorated with a huge Christmas tree, gingerbread village, & holiday singers. The room was very quiet, clean, comfortable. The bathroom however is TINY. You literally have to straddle the toilet to use the makeup mirror. The staff was super friendly. The sit down restaurant off the lobby was absolutely delicious & very reasonably priced. My only disappointment was that I had made my reservations months ago & others in our party who had made reservations directly with the hotel last minute, got a holiday deal which was much cheaper & included breakfast.
Our room was on the 10th floor, on the Mississippi River side of the hotel, so we have an absolutely FABULOUS view of the sunset on the river. It was phenomenal. We were celebrating my mother's 80th birthday. Everything at the hotel and all the employees with whom we came in contact at the hotel were wonderful. It was a perfect weekend.
Nothing We booked our stay 8 months ago when we arrived at 11 pm we called to tell them we would be late we even payed a Peabody hotel town car to pick us up at a train we were told they did not have our room we had all are needed info from our booking 3 people checked in beside us while we waited 20 minutes to talk to manager we were called to back room and treated like we did something wrong one person in lobby even said wonder what they did manager was rude and over bearing tried to tell us we were rude because we did not want to go to another hotel but we had to it was 11 pm we found out from desk clerk at this hotel that the Peabody has a common habit of over booking and sending us away with 8 month ahead booking the people who got rooms at same time we checked in were part of a group shame on you Peabody for your treatment of guest! What makes it worse is you do it all the time
The hotel was very clean and in an excellent location. My husband and I went to Beale Street and had a lot of fun. The people at the Peabody hotel in Memphis were extremely nice. We will definately come again. I enjoyed the hearing the history of the ducks and loved seeing them walk down the red carpet. I give y'all excellent ratings. Thanks for a wonderful stay! I had nothing bad to comment on the Peabody Hotel in Memphis.
Great location. I remember going to the Peabody with my grandparents when I was a child and it's a classic. Loved motion sensor lights below the bedside tables to help direct me at night. Nice room, in general. I attempted to check in at 3:15. First, there was no record of my stay for that night . . . they had me booked for Sunday instead of Saturday. This may not be the hotel's fault. The staff was nice and they fixed it, but then I had to wait THREE hours to get in my room. I had somewhere to be, so this involved leaving my luggage on a cart in the hotel and hoping for the best. I was pretty miffed. I complained when I was in the lobby bar getting a drink, though, and the nice server (manager?) took care of my bar tab, so that was nice. Apparently it was an overbooked weekend. It was definitely chaotic.
The staff at check in were wonderful. I was told during check in that breakfast was included in the rate and when I checked out I was charged. When questioning the charge the young lad behind the counter started arguing with me and blaming the charge on using a third party and was condescending.
Stayed in the presidential suite due to a complimentary upgrade. Very romantic settings with dimming lights, round bed, music speakers. Great honor/wet bar with every refreshment you need. We loved it!!
The room was very spacious and comfortable there was no parking for the hotel, and when we checked in there was nobody at the front desk a bell boy had to go find someone for us
I guess the headline says it. The service was exceptionally cordial, which is more a statement on the times we live in, where a friendly greeting is no longer guaranteed in the service industry. The room was clean and spacious. The location was good, too. Only there one night, so can't say more.
The Madison is beautiful. The staff are very friendly. The rooms are spacious and very clean. The bar has excellent food and drinks. The bed was quite uncomfortable.
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Located close to Beale Street and the Peabody Hotel Price was high for what you got.
Location Someone else's hair on the sheets. A blob of fresh nail polish on the bathroom floor.
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The website is deceiving--makes this hotel look very nice. Too low class. For the price of ---- it was not worth it. The location did not appear to be safe; I was scared staying there. The TV had very limited channels. I would not stay there again.
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cold a/c, nice small hotel in the big city you don't see that often. right across from autozone park so it was an easy commute. free parking also would stay again.
Reasonable price located near Beale St. Buffy, the hotel staff lady, was super friendly and helpful with knowledge of the area and things to do and see. Room was pretty small. Sign on desk said free breakfast but when I went to get it in the morning I found butter, jelly and peanut butter on a table. Coffee was the only thing ready at stated time. Sign said you could have a waffle or egg. Disappointing.
The location is within walking distance to Beale St. Sun Studios and Auto Zone ballpark. Easy access to the interstate and short driving distance to eateries, drug stores or banks. Parking was an issue since the hotel uses it's lot for event parking. Went out and there wasn't a parking space when I returned.
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Location The appearance was just average if not slightly below my expectations. We also had a problem with ants in the bathroom. My son threw out some food and literally hundreds of ants made a path into the wastepaper basket in the bathroom.
This hotel is about 4 blocks to Beale St. Much nicer room than expected. Free parking, free wifi, and free breakfast make this spot wonderful. They also have an outdoor pool, but I didn't try it. They use the parking lot for baseball parking so I'm glad I didn't have to leave after I checked in because parking might have been an issue, but it worked out fine for me.
High end hotel as you would expect from Hilton. Staff was excellent of course, facilities were top notch. The beautiful glass windows would pop and creak when hit by the morning sun, not so great if you are trying to sleep in after a night on Beale street.
Easy check into the hotel. The staff was very friendly and helpful but had a lot of information while I waited for the room to be cleaned. I had to wait on the room to be cleaned and hair pins lefted on the floor after being cleaned.
Nice beds Dirty room, shower curtain liner missing-got water all over the place. Overpriced and overrated.
room was close to expressway. beds were comfortable Like Zachary, we also got the room by the pond. getting to the hotel was kind of tricky as we missed our turn in the dark. The room did smell moldy at first, especially the bathroom. Shower fan fixed that and it smelled better after we ran the fan for a while. It appeared we were just down the hall from the kitchen staff? I think the room was overpriced for its location. I would have prefered a room on a higher floor for the price I paid.
Comfortable bed, good space and quiet rooms. All rooms should come with a microwave.
They were able to change our room. They gave us a basement room by a large pond. Normally this sounds like it shouldn't be an issue... It sounds like, "oh hey, I have a room with a view! Of... A pond" but I assure you... This was not the case. I'll preface this review with the fact that I pride myself on being able to sleep anywhere. So ok, I walk in the main lobby and to my left is a small bar. There are a surprising number of people there and they are all fairly drunk. I didn't think much of it. I continued on to the check in. There were about 10 kiosks but only one was open. I was stuck behind a couple that was complaining about their room. Once they finished up it was my turn with the clerk. I'm generally a pretty nice person but when I start talking to her she has nothing but attitude. So ok, fine... I'm now checked in and have my basement room. Great. I just want to get to my room and go to sleep. As I walk down to the basement level the air immediately becomes heavy, cold, wet, and saturated with the smell of mildew. I continue on and when I open the door to my room, I am immediately slapped in the face by the smell of a moldy room. All surfaces in the room were also wet. Including the bed. There were also bugs on the bed. Really, the only reason not to just sleep outside at this point, the only reason not to sleep outside is because it's still hot out there. Anyway, I set my stuff down, waited 15 minutes, and then began smelling what I thought was a skunk that may have gotten hit outside my window... There was that small pond outside the window, and then the highway directly after the pond. I was however, completely mistaken. It was simply the people in the next room getting high... Which I'm assuming they had to do to stay in their room. After all this, I decide to ask for a different room. I was very polite about the entire thing. Which was odd because I was greeted with nothing but attitude. Again... From a completely different clerk. She seemed very upset about the fact that I was complaining. Once I was finished with the clerk, I go to my new room. There are dirty dishes on the floor outside the room waiting to greet me. The room smelled less... And was less damp... So... That's a plus. I will however, never be staying it this hotel again.
Excellent service in the restaurants. Pillows were terrible. The only bad thing about the hotel.
The bed was so comfortable! And I booked at the deluxe price, but they only charged me the standard rate, so that $30 saved was nice. We were only there one night and didn't use any amenities or eat on property, so I cannot comment on any of that.
The beds we're so comfortable, and not far from restaurants and shopping When I checked in the lady at the desk was not friendly at all.
Friendly.. Nice folks.. Nice room The fact that the people in the room next to me smoked weed all day and night. If I smelled it.. Someone that worked at this hotel should have smelled it. This is just not acceptable
First opened my room door and was slammed with a disgusting BO smell that lingered in the room the whole time. Told the valet to not take my truck, just running up to room to grab something real quick. Come back down and my truck is gone, with the valet guy saying he didn't take it and didn't know where it was. Then said he didn't have the keys either. You've got to be kidding me!! He finally got ahold of one of his coworkers, who had went ahead and parked it anyway. Then had to wait longer for them to go back and get it.
Breakfast was great! Breakfast staff was friendly. Rooms were very spacious! Gym was nice & machines had TVs for use. Room floor was rather gross with set-in stains. TV was standard-def... why would I order PPV? Front desk staff left something to be desired. Cleaners would change towels after requesting they not be changed (trying to stay green)
The hotel is really quite. This hotel is in walking distance from the downtown attractions. It also has the street car and bus line right in front of it. Which is a plus if you don't want to walk. Overall the experience is was good. There is no pool, but the two hotels next doors has a pool. I don't know if this hotel has worked out something with those two hotels so that the guest from theor hotel can use the pools or not, but when I asked about the pool the front desk clerk said we don't have one but the hotels next door do. I didn't bother to check to see if I could use their pool. The parking at this hotel can be horrible at times because the lot appears to be used by all three hotels. Parking is $12 a night regardless if you do self park or valet parking. I recommend doing the self park because during my stay I notice that most of the valet parking people from either hotels were young people. Most of the time they were always running to get someone car when the parking lot was in walking distance. A few times I did see them parking someone car it took them a while to park it correctly in the spot. Maybe it's just me but I have issues with someone rushing to get my car or having trouble parking it. So that is why I recommend doing the self park.
Room was great, right near the Baseball and Basketball stadiums, many attractions literally 2 mins away, like Beale St. Complimentry breakfast was even pretty good. Bit noisy because its so close to Beale St, but thats what you get for staying in your hotel instead of being at Beale St enjoying yourself!
Great location, good facilities & professional, helpful staff. Room was good sized and bed was comfy. Large bathroom was a definite plus. The breakfast selection could be a little better. Missed cold cuts. The hotel staff didn't notice my reservation request for a room in upper floor.
My Parents and I stayed here for one week and we absolutely loved it!!...There is nothing negative in my opinion,fantastic location beautiful rooms/view and Hotel staff always greeted you with a smile.I Would recommend this Hotel to anyone. Hi to Roshanda and Meaghan ,two of the staff working at Reception.
The location was great, right next to Beale street. Staff was very friendly and helpfull. Rooms were clean. no
Nice hotel with a friendly staff, perfect located for every tourist
We were very happy with our room and enjoyed out stay. The fact that we were so close to Beale St was a plus.
Very Clean, great location, free internet access & complimentary breakfast were the highlights. It's wasn't so much the hotel's fault but the taxes were rediculous which I assume would be the same in all hotels in the area. Slugged 2 sets of taxes which amounted to over $25 a night.
I enjoyed the location; right next to Beale Street The breakfast was aweful. Powdered eggs. If you enjoy cereal and milk or toast or waffles you are fine.
Awesome atmosphere and clean comfy rooms. Elvis music by the pool was the best!
With only 2 hotels in the immediate vicinity of Graceland (Graceland Guesthouse is not yet open), this was the nicer of the two and was very reasonably priced. Free parking, pool, AC, free breakfast. Glad we stayed here. The stock of breakfast food choices was a little low by the time we got there.
This was the dirtiest most unfriendly hotel I have EVER stayed in. The front desk acted as though it was a bother for us to stay in their hotel. Sheets were dirty on the bed. Given a room that already had guests in it!
Staff, closeness to Graceland, friendly staff. Bed was not very good, too soft and not supporting.
Clean room, fresh bedding, frig & microwave. Elvis pictures & Memorabilia. So close to Graceland. Security door did not work, Lamont window did not my work, sleep # bed did not work, outlet by beds need more.
Staff was very friendly and accommodating. Room was spacious, and clean. Bed was very comfortable. Door to room had a gap between door and door jam, large enough for bugs to get in (fortunately none did). Room smelled strongly of cleaning agent.
Honestidade Solicitado quarto de nao fumantes e fui alocada para o andar de fumantes!!! No meu andar a maquina de bebidas ficou sem aqua por dois dias e sem gelo por tres dias!!! Al'em disso os quartos nao possuem isolamento de som.
Fácil de se locomover. A comida era boa. Perto de outros restaurantes. Sem cofre ou frigobar.
Location was great. Easy walk to Beale Street. Having shuttle available was a great option as I have heard Memphis can be dangerous at night. Staff was very friendly. Room was great for price. We were able to park on street for free until 8am. that was nice. Pool was outside and one had to go outside of hotel to access? fitness center looked nice and was included in price of room.
Friendly staff and great location. At times the front desk seemed under staffed, the gift shop selection is horrible, and we had a couple of issues parking in the lot.
Parking would not work every time
Amazing downtown location and excellent customer service. Truly kind and warm staff, clean and crisp room, and refreshing kid-friendly pool. Will absolutely stay here again.
Okay location to downtown, a good alternative to other hotels when they are booked up. Being right next to the expressway, we asked for a quiet room but it was way too loud even though we were given ear plugs.
We had a most enjoyable stay but were most impressed by the helpfulness of the front desk staff who dealt with their dutires with the right balance of effieciency, patience and humour
The hotel is conveniently located. The staff was friendly. Noisy A/C unit The shower was broken. We had only scalding water during our stay. We called the front desk to have maintenance check everything out, but it didn't happen before we left. Washing our hair in that room would have been life altering. Updates don't mask the property's age.
Staff were friendly. The coffee shop was mediocre. The furnishings were worn. The food poorly reheated in a microwave. We cleaned the mat in the tub before we would let the kids in it. Carloads of single local women seemed to be arriving about the time it got night. Parking in the lot was extra, that was not mentioned in the price quoted to us.
Big Cypress Lodge was our favorite hotel ever! Rooms and Bathrooms were big and beautiful! Balcony overlooking the Bass Pro Shop was amazing! Very warm and welcoming. We will be back for sure! We had dinner at Fishbowl, the food was very good, and our waitress was nice but it seemed understaffed. She was the only waitress in the entire seating area where we were, we felt bad for her.
The lodge was beautiful and the amenities top notch. The staff charged us a parking fee (per day) for both rooms when we only had ONE VEHICLE. When we tried to explain this to the staff, her reply was that she couldn't do anything because the room was booked thru hotel.com. This to me was unacceptable. A rip off.
A localização é maravilhosa. A equipe era amigável. As vagas na garagem são apertadas.
Gostamos da localização, a apenas cerca de 10-15 minutos a pé da Beale St. O quarto em que ficamos tinha uma excelente vista do Rio Mississippi e era muito espaçoso, especialmente o banheiro. Foi muito conveniente ter um frigobar e microondas no quarto. A equipe foi muito simpática e atenciosa. Nós com certeza gostaríamos de voltar novamente se passarmos por lá.
We thoroughly enjoyed our stay and will only stay at Hyatts from here on when traveling leisurely. The hotel lobby staff greeted us with a smile each day. They were not only friendly, but extremely helpful. What a great bunch! We had subpar housekeeping one night of our stay but the next day staff made up for it.
Breakfast was not as Good as the other location. I stayed at in Memphis Cordova. Location. Across from the mall,and restaurants.
I was upgraded to a suite. The staff were really friendly. I noticed a few fleas in one of the drawers under the sink.