Fantastic! The staff, particularly the Front Office Manager, was excellent. He helped pick up our luggage at the taxi, checked us in, got us an extra cot bed for our child when we had been told there were none left available when we'd called in advance, walked us to our room and settled us, tried to get an additional 50% discount on our breakfast for our child and called us personally to apologise when he couldn't. The service was professional and impeccable. The ambiance was sumptious and location fantastic for shopping - linked to major shopping centres.
Service is perfect, every one takes a lot of attention to help you with everything. All staff take so much care for small details. Only a bath tube with shower, not a extra shower in the bathroom.
Excellent service oriented staff. Beautifully appointed rooms. Amazing views, great location.
A big “Thank You” to Guest Relations Officer Ms. Mary and the staff of the Island Shangri-La for arranging the exceptional experience that we enjoyed over the last couple of days. A member of our party was celebrating her birthday and all of us were absolutely delighted by the wonderful gesture of a surprise champagne celebration, followed by framed pictures of the toast. Pure class. This was my second stay at the Island Shangri-La and both times I have been rewarded with nothing but the most gracious hospitality by everyone who assisted from check in to check out. We appreciated every little detail which the staff ensured was perfect, and we look forward to returning. The harbour view rooms offer what could be considered one of the most stunning panoramas one can enjoy from a luxury property anywhere in the world. And of course the “Great Motherland of China” painting is the stuff of legend. Just that is worth coming for. 11 out of 10.
good downtown location, excellent service, convenient pool and sports facilities, good breakfast, very helpful personnel, fantastic views from almost all rooms
High-end hotel with unfaltering service. Great restaurant and health club. Harbour-view rooms have excellent views.
amaaaaaaaaaaaaaaaaaaziiinngggg hotel!!!they have their aromatic scent once u enter the hotel that i bought,warm welcoming staff,all speak english,spacious room,which is hard to find in hong kong.i would rate it 10 out of 10
Location and service are great; staff is always helpful and responsive Facilities are a little dated and need some modernizing. Furniture in rooms is not in great shape. Missing many amenities that hotel in this range should have
I liked the room, the facilities and staff. the mall and the park next to the hotel very high price
Indeed I enjoyed staying this hotel very much. Friendly attentive staffs, spacious rooms and excellent foods. nothing
i stayed on the executive smoking floor, but the room did not have proper ventilation
View from rooms
The design of the rooms was very comfortable and luxurious. The staff were extra friendly and efficient. Overall, it was an excellenct hotel. None.
Very convenient to travel to any part of the Hong Kong attraction.
Convenient location, good hotel facilities, attentive friendly staff very small rooms, somewhat noisy due to poor wall insulation
The hotel locations is excelent since there is a MTR Station just below the Hotel. The room's are a little small for the price.
JW Marriott was absolutely amazing. Staff was extremely courteous, facilities were clean, the place felt luxurious, and accessibility from and to the hotel was convenient. The hotel is located in one of the best malls of the city which is directly connected to an MTR station! Wifi was free and reliable which was very important to me. The prices are steep but you expect that in Hong Kong. At almost $350 USD per night, breakfast could've been included in the package but was not.
Central location, easy access to transport, malls etc. Friendly helpful staff, large, clean comfortable room which had recently been renovated. Free wi fi would have been useful.
Better qaulity of visitors. A little too pricey.
Everything was great. Located walking distance to Macau ferry and Western Market. Can walk a total of about 1.5 miles to major high end shopping, Apple Store, Kowloon ferry and Hop-on-Hop off bus. Lots of food near. Beds are a little hard but not as bad as mainland China. Rooms are very small but efficient. Beautiful outside patio for resting, relaxing and eating the continental breakfast that is provided every morning. Staff was fantastic. Hotel is small with only about 10 rooms per floor. The elevator (lift) is slow but not really a problem.
Very clean and modern, very efficient operation. They give you everything that you need, but only what you REALLY need-- clean, quiet, comfortable place to sleep and do a bit of work if needed. Even a very basic breakfast. Free, functioning internet (which the major hotels chains haven't yet been able to figure out for some reason). They do NOT provide some of the things that the traveler has become accustomed to receiving, so be forewarned that you will get shampoo but no conditioner. If you have non Hong Kong/UK electronics, better bring your adapter, because they don't supply them.
location to subway was within walking distance rooms too small. offfering for breakfast was literally just bread with coffee or tea. I accidentally left a pair of shoes in my room. Asked if they would ship to me at my expense to Shenzhen, they would NOT dot it. poor service
Hotel was very close to subway Shangwan, and about 10 min walk to Central. Great view of the harbor from higher floors. Nice lounge area to sit and offers coffee all day. Good internet access. Breakfast was very simple (but was as advertised).
Tudo foi maravilhoso e a localização perfeita. Os quartos eram um pouco pequenos mas tinha excelentes vistas e localização.
Limpeza do quarto. Próximo a centros de compras. Gentileza no atendimento. Silencioso. Tudo funcionando perfeitamente ( geladeira, ar condicionado, aquecimento da àgua das torneiras e do chuveiro ). Fiz reserva por um valor de diária e paguei mais caro, fui pego de surpresa. Taxas caras. Quarto muito pequeno.
Transporte para estação de Hong Kong A piscina não ficava aberta depois das 21h
Ótima comida e a equipe muito atenciosa e amigável Quartos antiquado e pequeno
staff do hotel muito profissional e simpático
Mais espaço no espaço motivo
Quarto extremamente pequeno, com apenas um pequeno chuveiro, sem armário, apenas alguns suportes na parede, sem cadeira, sem espaço para as suas malas, é simplesmente entrar e sentar na cama, é como dormir no springs!
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
Location, helpfulness and politeness of staff, eating opportunities
high level of customer service and resolved the few issues promptly including the booking issue listed below Booked a room for 2 with breakfast included, some confusion as it appeared breakfast for 1 was only included.
Located in the center of HK, easy access directly from hotel elevator to Pacific Place Shopping Center, where you can find almost every brands you are looking for. Hotel Staff is very helpful and polite. Will use their service again. Hotel Lobby is under renovation, a bit noisy, but acceptable
Great Service and , good facilities and food. Location in Pacific Place is great for business or shopping
Excellent service, friendly staff, a room upgrade without making a request and a very comfortable room.
The location The Gym and Sauna ,Spa Facilities. Dissapointing.
this is 2nd time I stayed in this hotel this year.I liked the hospitality of the reception desk....very capable team.
Excellent service and very attentive staff. Very central location for business as well as shopping or sightseeing.
concierge service airconditioning not cold enough in the room
Very good service, warme and attentive. Nice room. Very good breakfast. Great hotel
we waiting 20 minutes for our luggages when we Check-out
Best of this hotel is the location, rooms are good and confortable, may need a refurbish very soon Staff need trainning some very gebtle some others need improve, the carpet on rooms need to be cleaned, looks very dirty, bathroom shower is very un confortable to kar fast shower even the bathtroom is dpaced enough,
Service; size of the room; expresso machine;
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
location convenient; rooms well thought out and laid out; services and staff good.
The personal and friendly service
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
Room , location and breakfast (food and view)
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
Comfortable size hotel and good location. Charged for internet, exorbitant fee to extend check out for 2 hours. No coffee shop close or on premise.
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
O melhor do hotel é a sua localização e o seu design.
Localização, Design Tamanho dos quartos. Muito melhor que este hotel, é o "irmão" mais novo, LKF. Definitivamente uma melhor escolha!
Adorei a localização para a LKF, ótima vista da cidade e bom quarto A banheira era minúscula.
simpatia dos funcionarios os funcionarios tem muita dificuldade em falar ingles
Nada em especial.
pequeno almoco Ginasio
gostei acima de tudo do sossego. nada que me ocorra no momento.
Por favor escreva pelo menos 15 palavras
O quarto. Melhorar o atendimento na chegada do hospede. Nao tinha serviço de bagagem. Vc mesmo tinha que levar e descer com as bagagens.
Quarto bastante confortável; arrumadeira bastante prestativa; Melhoria do serviço de internet, pois ela é muito "fraca".
Internet Grátis, Conforto do quarto e localização. Quando perguntei quanto custaria para ficar cerca de 6 horas a mais não gostei da resposta que o valor era de HKD 2100 enquanto que a minha diaria era de HKD 650. Acho que simplesmente deveriam responder que não havia disponibilidade. Creio que ficaria mais elegante.
O preco do hotel e o maior atrativo. A localizacao.
Atendimento - Service Localização. Um pouco distante do centro comercial de Hong Kong (mas simples transporte) - Location. A littlefrom distant from downtown Hong Kong, but easy transportation.
A equipe atenciosa e bons hotéis Nada!