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Ótimo serviço do manobrista e da equipe da recepção. Excelente localização com duas entradas principais em ambos os lados do hotel.
Equipe agradável e útil. Sujo, sujo, sujo ... tapetes manchados, ladrilhos quebrados, rasgado nos estofos mobiliário, pão amanhecido cortina de chuveiro - gross!
Localização para a Playhouse Square. Bom café da manhã. Bom jantar mas extremamente caro. Funcionários simpáticos. Camas confortáveis. Piscina estava frio. O quarto estava quente. Banheira de Hidromassagem fora de ordem. Dois elevadores fora de ordem. Muito frustrante.
O quarto tinha uma vista agradável Os funcionários foram muito rudes... o estacionamento não estava incluído na tarifa.. foram USD 24 para estacionar... o quarto não estava muito limpo
Perto de atividades e restaurantes. Equipe muito prestativa.
Os porteiros foram excelentes em colocar nossa bagagem na sala de armazenamento enquanto esperamos mais de 2 horas para o nosso carro no check-out no dia de Ano-Novo. Eles tornaram tolerável e até agradável o que, de outra forma, teria sido uma experiência desagradável. O serviço de manobrista foi horrível. A espera foi longa mas aceitável devido à equipe do Westin e a simpatia. A equipe de manobristas tinha 8 pessoas em torno do pódio (não andando ou manobrando carros) sentados lá, se xingando em frente aos hóspedes durante uma discussão verbal - muito deprimente.
Limpeza e decoração dos quartos. Sem café da manhã incluído na estadia. Nenhuma lata de lixo na casa de banho ou reciclagem no quarto.
Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful, Super old elevators
I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay. Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.
Location and bed Wait to check in
Todos foram muito simpáticos.
Cama Localização Banheiro sujo com cabelos em todo canto O manobrista cobrou USD 8 pelo carro Sem café da manhã USD 26 para estacionar - mais alto que o custo do hotel O creme para café no quarto estava talhado
Localização Insuficiente. Datada de
do quarto e da hidromassagem aberta até 23 hs não
A localização era perfeita Gostei de tudo
Localização para progressiva Field e o centro de área. A equipe foi muito agradável e útil
A equipe e a academia foi excelente
O colchão e travesseiros eram muito confortáveis. A equipe foi muito atenciosa e amigável. Gelo apenas nos pisos pares.
Quartos decorados com bom gosto, limpos, bastante confortáveis. Localizado a uma curta caminhada de vários restaurantes e atrações e perto do lago. A equipe não é muito útil quando se trata de dar direções. A 90 East está fechada no momento, tornando um desafio entrar e sair de lá com o GPS. Difícil, mas não impossível. A equipe não parecia saber disso e não foi uma boa fonte de informação para obter instruções alternativas.
Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve. When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.
The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning. No complimentary breakfast at this location.
Staff was very nice, and the building was sleek and modern. The Aloft might have been better for a businessperson looking to make a quick stop in town. The room was very, very small, and the train (our room was on the opposite side of the building, away from the train and overlooking the courtyard/office building) shook the room. All in all, it was ok--but I think we could have had a better experience for what we paid.
It was new and a ok location. Staff was great. The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel
The hotel was very nice and the staff was very accommodating. I really appreciated the snack and refreshments area as I was able to grab a quick snack after a late night of working. The price was very fair. The room was comfortable and clean, and I got a very nice view of the lake after marking view as a preference. The only thing I did not like was the party vibe that the hotel seemed to support. Their W XYZ bar stayed open until 2 am and guests returning from their adventures out or at the bar were very noisy returning to their rooms. This is not really the hotel's fault, but guests obviously felt like they could be loud and disruptive after a night of partying, and I think this speaks to the hotel's atmosphere.
The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable. There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back. It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.
Not much actually. The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.
Loved the rooms...not very large but very efficient and comfy!
The location to everything downtown. Walked to many locations. The wood floors in my room. Friendlies of the staff, very helpful! The smells of the building. Old building wit a slight sewer smell. No fan in the bathroom. Had another light in the ceiling but couldn't figure out how to turn it on.
Our check-in was fine. Upon arrival to the room it was uneventful which is less than what I would expect from the Ritz. My wife and I live just outside of Cleveland and I wanted to pamper her with an impeccable stay at the Ritz and all the ammenities and services which are to accompany a stay at the Ritz. Upon returning to our room, we opened the refrigerator to poor a Grey Goose mixed drink only to find that the seemingly sealed bottle was previously consumed and filled with water. After calling room service, rather than a sentiment of surprise and apology, found this to be routine and simply offered a replacement. For starters, I am amazed that anyone would do this. I am also concerned of the source of the replacement water. I cringe when I think that at the Ritz, I consumed an unknown substance which could have been toilet water for all I know. After 30 minutes, there was no promised call from the server and no replacement bottles of Grey Goose. I called again and he assured me I wo...
Our room was the cheapest, on the 8th floor, sounds high but the lobby is on the 6th and the 7th is meeting rooms and lounge / restaurant. We could hear lounge music at night while in the bathroom / tub but it wasn't terrible in the sleeping area. What impressed me most is that our room already had the crib set up - a real crib (small size but not a pack-n-play) and they had included for the first night anyway baby shampoo and outlet covers - it was so thoughtful. She loved walking to and fro around the room and looking out the window at the cars below. There was a mini bar but I would have preferred just a standard mini fridge so that we could keep our water and apple juice cool without worrying about my daughter getting into the alcohol. The valets were very nice if a bit pushy - we ended up street parking because our car is not very expensive and Cleveland parking is free on weekends rather than pay $*each time we come or go from the hotel. The hotel provides a map to go jogging and...
Stayed two nights in July 2013. Very clean rooms. Accessible location. Tower City mall is at connected and you don't have to go outside to get to the Horseshoe casino. Nice facility and the staff was very warm and friendly. Will make this my Cleveland hotel of choice when I am in town. I've stayed in major hotels across the USA for many years and this is at the top of my list for excellence. You get what you pay for.
It was very clean abd the staff were very friendly.
Staff for sure, location was clutch and breakfast, yeah I want to stay Swimming pool would have been the only thing
Good hotel that is located downtown. Different from normal hotel, a mix of old with new. The location is great, everything is within walking distance, Tower City, the Q, Progressive Field and numerous bars and restaurants. Rooms are newly updated and the hotel itself is under renovation. Try to request a room across the arcade, you get an interesting walk through the top of the arcade as you find your room. Great hotel, with a cool, architecture location. The staff was perfect as well; doing anything to help. Currently under construction, but they are updating so I'm sure it will look great once they are done.