its location in the old city the breakfast was poor, and so was the supper if you elected for half board.
Lovely decor, very friendly manager, nice location in a beautiful town. The room was noisy - on the ground floor with occasional traffic and lots of people going by right outside all the time, so not perfect but still really nice.
The friendliness and the relaxing atmosphere makes us return year after year! No
location is good. room is clean and comfort. the shower head is not good. the shower door is broken a little bit.
The small, friendly and quite atmosphere within an ancient building that did not impose its self on its surroundings.
location was good. easy access to restaurants/taxis/buses. breakfast was very acceptable. did not like bathroom, inconvenient because of old building being adapted for modern use.
We were absolutely thrilled with our accomodation, we in fact live in a 16th century house and inasmuch as the walls were stone it was home from home with the obvious added mod cons, ensuite, TV sheets changed every day (husband certainly doesn't get that at home). Owners and stall were all very friendly and nothing was too much trouble and even though our kids are grown up and we have grandchildren I noticed how good they were with the two little boys who were there with their parents. In the morning I found it a delight to walk the streets of Old Alcudia town to take photographs and just enjoy the peace and quite and people making their way to work. I cannot praise the Hotel enough just wish someone could beam me back this instance.
Beautifly restored, good ambience,pleasant staff. One problem in our en-suite bumped head on ceiling few times very low.Also bit dissapointed with breakfast ,do not particulary like buffet style, stayed at a hostel in Banyalbufar,very good, breakfast was served at the table, fresh rolls croissants,eggs ham toms, pate, cheese,also evening menu 11euros, high standard home cooking but good price.Dissapointed you missed my note of 35th wed anniversar
Exceptional service,very nice decoration.The rooms were very clean,the restaurant very good.We enjoyed our stay!
Everything!! design of the place, comfort; cleanliness, staff!! I ll definitly be back everyone was very nice and i enjoy my trip there! the hotel got a restaurant we ate there one evening and i have to say that the food was very good but the portion were too small even for me and i dont have a big appetite! but it was delicious
The subject hotel is located in the Old Town of Alcudia, within walking distance from the Plaza de Toros (very useful for drivers). It is also in a very quiet place, next to the main square though. Wireless internet 24/7 for workaholics, books/maps of Mallorca for every taste, coffee machine for 24/7 free use. The Receptionist Miss Maria is marvelous. Very helpful, polite & attentive, tries to run the business almost alone. Unfortunately, being stayed to other Boutique Hotels before (especially to my country), I was expecting something more. For a 4-star hotel & a room at the price of 150€ per day, my expectations have been raised. So, for the 4 nights being there, our bathrobes have never been changed, the sheet of the bed on our private terrace the same, maybe the towels too, the sheets of our beds lacked the feeling of freshness, the room was foul of dust, there were no welcome drinks (not even a bottle of water), bad taste of the room decoration & lack of space. At Alcudia there is a lot of humidity at night & maybe the storage conditions of the clean sheets is not well preserved. But, this is something the Service must take care of. No reception after 5pm
The spa bath was fun and the four poster bed comfortable and romantic There is not someone on reception all day, so we waited a short while on the doorstep. We also felt it was overpriced (though lovely).
Great service, very friendly hotel owners. Excellent and relaxing experience, definitely want to go back!
Quiet location but only a few metres from the lovely main square. I liked the free coffee (and tea) machine in the attractive lounge and the many books and DVDs available for free loan. Our room was exceptionally quiet. Breakfast was only available from 9am.
The owners,very friendly and servicminded. The concept with the old house in the middle of the city. The breakfast.
In a beautiful context a gorgeous hotel with very friendly hotel owners. Right in the center of old Alcudia and near to a lot of marvellous beaches. Relaxing experience from the breakfast to the evening coffee, definitely want to go back!
The staff were extremely welcoming & helpful. Rooms tastefully decorated.
Gorgeous place, staff were so friendly and couldn't do enough to help. We stayed in the Boticelli room, with romanitc 4 poster bed (strewn with rose petals), small balcony and jacuzzi bath. Lovely touches in the hotel like tea and coffee making facilities in the lobby, DVDs to hire. The hotel is right in the middle of beautiful Alcudia old town, just steps away from the main Placa with plenty of lovely restaurants nearby (highly recommend the patio at the back of Es Canyar on the main square). We had a car and were able to get to Port de Pollensa in 5 mins.
the owners are extremely friendly, there is a family atmosphere there, not like in a large hotel where they treat you like a simple client.Right in the center of old Alcudia,near to lots of beaches.to sum things up:marvellous experience!
A very nice hotel and a very nice owner. Everything was just perfect.
Everything. The hotel is actually a traditional Mallorcan house with a beautiful patio where we used to have breakfast. Magdalena and Tony were really nice and helpful and they keep the place really clean and cosy. We loved it and would definetely go back. We missed a bigger window.
Hotel in a beautiful 17th century mansion. The bedroom was spacious and very clean. Staff very friendly and helpful. Breakfast in the peaceful courtyard was ++.
This hotel was just perfect for us. It was elegant, tastefully furnished, lots of character and very relaxing. Our room was spacious with an extremely comfortable large double bed. The bathroom too was large and perfectly designed, complete with lovely soaps and body lotions! Breakfast was served in an attractive courtyard garden. Nothing was too much trouble for the friendly owners. The hotel is situated in the centre of the delightful old town and yet not very far from the lovely beach at Alcudia. Also very close to the fantastic Genestar Restaurant. We would highly recommend this hotel for those looking for a quiet, elegant and totally relaxing place to stay
Very quiet location of the hotel and seaview from the room. Also the hotel is not very large so we really enjoyed our stay. The hotel has also a parking for cars. The rooms are well equipped, beds are very comfortable. Just a reception hall is not very modern but it´s just a detail. I would really recommend this hotel to anyone. Dinner buffet is nothing special - just a lot of eatable food.
Excellent facilities, very helpful staff
Location Unintereseted staff, did not give any service at all. Reminded us how bad service could be in Spain before. The hotel has great potenial with new staff. Breakfast was ok. Dinner was realy horrible. We dined twice and went into Alcudia after that.
We had all inclusive. Food was good with reasonable variation and always with a large varity (something for everyone). As usual the wine offered is no good, even if the rosé not was too bad. Bear was cold and good though! Excellent location with fantastic sea view from many rooms. The samll beah just outside the hotell is occupied from early mornings to late evenings. Also the sun beds at the hotel pools are occupied all day - seems as many "reserve" the sun beds before breakfast...Generally servive was ood and personell was reasonable pleasant (for an all-inclusive hotell). No
I liked the spa
very good friendly staff, everyday clean room vey good spa, calmnes and full relax nothing
Nice and spacious room, very close to the beach. The indications to arrive to the hotel (taken from the link put in the website of booking) pointed to a wrong street
The relaxed and undisturbed atmosphere while at the same time being in the heart of the port area, adjacent to Marina, Shops, and great choice of Restaurants. The staff were excellent and most helpful, and the facilities were adequate for our needs. Also close to Old Town. No. Would perhaps, like some 'in-house' light musical entertainment on an odd evening, like piano and vocalist, but appreciate the need to get the right balance so as not to spoil the quite and relaxing atmosphere. note:, My guest review below would reflect an overall closer to a 9
Friendly reception staff and cleaners. Relaxing pool area. Clean and homely. The option of smoking. Upgraded to apartment at no extra cost (end of season) Gym and sauna not open in the morning :(
Corridors very tired, studio apartment not very well equipped, towels worn and threadbare would not rate as a 4star
We've visited Mallorca in the end of June 2010. Location of the hotel is excellent, 100 meters from the Port d'Alcudia beach, shopping and entertainment just 50 meters away. Very friendly staff, especially on reception. Cozy and stylish room with large balcony. None, except that deposit box was for extra charge (usually included in the room price in 4* hotels).
Lounging by the pool, enjoying the jacuzzi and the 100 yard walk to the beech and shops! nope
I liked the quietness of the hotel and the staff were ok. Room could have been cleaner and there was no toilet paper in our room and also a dirty ashstray was in our room when we arrived.
The staff on reception were efficient when I telephoned to ask for directions to the hotel. The room was dirty, in particular the bathroom. The flow of water coming out of the taps in the basin was ridiculously inadequate. The furnishings were generally shabby.
Staff accepted my refusal of a studio room politely & updgraded to apartment. The studio rooms do not have beds. 2 single sofas!
The hotel was situated in the centre of Alcudia, the pool and gardens and apartments were clean, and was good value for money, the staff were very helpful
This Hotel was perfect on our cycletour around the island. The scenery was brethtaking in the evening, when we were climbing up to the hotel. Without the thunder in the night, silence was unbreakable. Excelent basecamp for hiking to the hills.
The room had excellent location and view the breakfast is abundant and fine The bathroom is a bit small, using is circumstantial
Beautiful atmospheric building, so peaceful. Hard to find though! Amazing views.
The panoramic view and comfortable beds Very basic accommodation, no air conditioning, no means of keeping cool except opening windows which let the mosquitoes in. Extremely small shower room and the 58 large stairs to reach the room.
Fantastic value for money! Wonderful breakfast. Great trecking and surroundings!
Fantastic view from the 1st floor rooms. Nice and quiet.
A beautiful place with lovely views. Very quiet with an excellent restaurant next door. The hotel wasnot very well sign posted, we stumbled upon it by accident. The description of how to find it was also inadequate. Only 2 coathangers! The shower was very small.
The monastery and around is very beautiful Small room with baby
The location is fantastic, with good views over the bay. The restaurant next to the hotel was also very good. Enjoyed the nearby beaches and mountain walks. The rooms vary in level of comfort, size and views. Unfortunately it is not possible to reserve a specific room, and when we asked to change rooms we were told this is not possible either. The small window of the downstairs rooms is not enough for ventilation on hot summer nights. This could be a really great experience if you can be sure of an upstairs room...
Loved the location - completely away from everything More information about services when we arrived would have been good
A localização à beira-mar. A eficiência e simpatia da generalidade dos seus funcionários. A piscina mostra-se subdimensionada e as espreguiçadeiras insuficientes, em face do número dos hóspedes.A localização dos contentores de lixo e de garrafas, porquanto o cheiro (não constante) e o ruído regular e frequente da quebra de vidros afecta quem se encontre alojado nos quartos virados para o exterior do hotel e com acessso directo a esse local, como sucedeu connosco (quarto nº 1410). A nosso ver tais contentores deveriam estar em local devida e adequadamente isolado.
Brilliant Design! Great Staff! It was so romantic, ideal for couple! We would definately come back! nothing really! Everything was so nice!
Situation (old part of town), quieteness, comfort and charming rooms. The place to stay if you are exploring the North of Mallorca and if you want to avoid the mass tourism.
Da decoração sóbria e contudo muito agradável do quarto e respectiva casa de banho, cujas áreas embora não excessivamente espaçosas estavam bem concebidas em termos de arrumação para toda a bagagem que inevitávelmente se transporta para um hotel de praia. A qualidade e variedade das refeições, não apenas no restaurante principal mas também no bar que servia a piscina.
Do bom atendimento desde que chegamos até ao check out. A comida é muito diversa e bem confeccionada, o sistema de tudo incluído é excelente e bastante vantajoso, o serviço de transporte gratuito até à praia também é muito positivo. Recomendo vivamente este hotel pela excelente relação preço/ qualidade!
O hotel está inserido numa reserva natural, cerca de 80.000 m2, com uma envolvência de jardins muito bonitos e bem cuidados, excelente para longos passeios a pé. Os quartos são grandes, confortáveis e com uma boa varanda (Pollentia Village). Óptima rede de transportes mesmo junto ao hotel. O serviço de restaurante deveria ser melhorado. O nº de empregados é insuficiente para o nº de refeições servidas, ao jantar, o que por vezes torna o atendimento pouco eficiente. A praia em frente ao hotel é aconselhável para a prática de desportos náuticos. Para usufruir de uma melhor zona de praia (Pollensa ou Alcudia) é necessária deslocação através de transporte, ainda que as distâncias sejam bastante curtas.
Pollença e Alcudia, Praia do Formentor a não perder! O exterior do Hotel é Bom e o pequeno almoço tambem. Melhorar as habitações
dos espaços exteriores do hotel o facto da praia apresentada no site ser quase inexistente e cheia de algas, tendo de nos deslocar de carro para outras praias.
A localização, a alimentação, os jardins e os edifícios. A insuficiência de parqueamento automóvel.
Do ambiente do hotel, muito calmo e descontraído. Do atendimento dos funcionários. Da localização do hotel, numa zona muito calma, tranquila e bonita. Dos mosquitos existentes no período da noite (durante os espectáculos).
Da envolvência ambiental, da disponibilidade na prática desportiva, da variedade e qualidade alimentar e da simpatia dos funcionários Apenas o alargamento do horário de jantar
o tamanho do cuarto e da casa de banho do apartamento a cualidade das comidas
facilidades do hotel, proximidade da praia quartos, climatização
das piscinas os preços de prestações de serviço um pouco exagerados
A animação para crianças é bastante boa, com actividades na piscina e no mini-club Os quartos são pouco espaçosos mas apesar disso são funcionais
Hotel moderno com optimas condiçoes. Gostamos piscina (grande e com sombra e sol), dos quartos muito confortáveis com mobiliario design moderno, da variedade ao pequeno almoço tudo muito bom e optima qualidade. os funcionarios (todos) muito simpaticos. e proximidade à praia, basta atravessar uma passadeira e estamos na praia. no dia que chegamos ao hotel ja passava das 22h e o restaurante estava fechado e o bar so faz serviço de bebidas. era bom que também tivesse serviço de snack. também não gostamos dos horarios da piscina e bar de apoio à pisicina, encerram às 18h (os horarios estão feitos para o publico alemão)
Sossego, Arquitetura A limpeza do chão dos apartamentos, embora fosse lavado todos os dias não era varrido o que fazia com que houvesse areia no chão que ficava agarrada aos pés quando se andava descalço no apartamento.
Das piscinas e jardins do hotel
Espaço exterior Desinfestação de formigas nos quartos.
Aparthotel muito agradável, os quartos não são extraordinariamente grandes mas servem bem. Excelete sobretudo para famílias com crianças pequenas. A cozinha dá para refeições básicas. Piscina excelente. Comida variada e surpreendentemente boa. Funcionários simpáticos. Pelo preço será muito difícil encontrar melhor. Recomendo vivamente. Não houve nada de desagradável. Apenas a piscina interior podia ter água aquecida (é mais fria que a exterior).
praia e a zona ser calma. simpatia e um sorriso por parte dos empregados.
localização Classificação 5 estrelas é excessiva
situação do hotel, instalções, pessoal melhor serviço de limpesa dos quartos, o bar do hotel esteve sempre fechado
Foi para este hotel por se apresentar como cinco estrelas, na realidade era um normal quatro estrelas, foi com meia pensão e só jantei uma vez pois a restauração era dum três estrela!
spacious, good facilities, excellent food choice n/a
Staff extremely friendly and helpful, excellent location right on the beach, no children so made a very relaxing atmosphere.
First class accommodation with high quality of meals Great seafront location but the general area was less appealing
It was quiet and relaxing.Staff very helpful.Situation , amenities and cleaniness excellent No
Standard of food Menu, for both breakfast & Dinner, can be described as First Class and contributed in great part to a most pleasant stay. Room Television Stations available should be more represenative of the Hotels International clientel, I.E. English Speaking programmes unavailable - News Only !
the really friendly and experienced staff,and the relaxing feeling around the Hotel for the guests., and the vast selection of food on offer for both breakfast, and Dinner. The attention to detailed cleaning by the Hotel Staff was impressive. Well, there has to be something wrong doesn't there, But in this case, only the coffee served in the Bar during the day could be improved, by making it stronger, the Italian way. Thats all folks
Quality of the room and food
excellent staff, very good service
Great location, quiet because it was an adult only hotel. The grounds were beautiful and view was excellent. We upgraded to a royal suite which included a roof top hot tub, chair, sofa and bed. The staff were very helpful and friendly. Fellow guests were mostly British with some Germans. All staff spoke English, and most German also.
We liked the food,the garden and the nice rooms with balcony