Situation (old part of town), quieteness, comfort and charming rooms. The place to stay if you are exploring the North of Mallorca and if you want to avoid the mass tourism.
Brilliant Design! Great Staff! It was so romantic, ideal for couple! We would definately come back! nothing really! Everything was so nice!
A localização, a alimentação, os jardins e os edifícios. A insuficiência de parqueamento automóvel.
Da envolvência ambiental, da disponibilidade na prática desportiva, da variedade e qualidade alimentar e da simpatia dos funcionários Apenas o alargamento do horário de jantar
Pollença e Alcudia, Praia do Formentor a não perder! O exterior do Hotel é Bom e o pequeno almoço tambem. Melhorar as habitações
Do ambiente do hotel, muito calmo e descontraído. Do atendimento dos funcionários. Da localização do hotel, numa zona muito calma, tranquila e bonita. Dos mosquitos existentes no período da noite (durante os espectáculos).
O hotel está inserido numa reserva natural, cerca de 80.000 m2, com uma envolvência de jardins muito bonitos e bem cuidados, excelente para longos passeios a pé. Os quartos são grandes, confortáveis e com uma boa varanda (Pollentia Village). Óptima rede de transportes mesmo junto ao hotel. O serviço de restaurante deveria ser melhorado. O nº de empregados é insuficiente para o nº de refeições servidas, ao jantar, o que por vezes torna o atendimento pouco eficiente. A praia em frente ao hotel é aconselhável para a prática de desportos náuticos. Para usufruir de uma melhor zona de praia (Pollensa ou Alcudia) é necessária deslocação através de transporte, ainda que as distâncias sejam bastante curtas.
dos espaços exteriores do hotel o facto da praia apresentada no site ser quase inexistente e cheia de algas, tendo de nos deslocar de carro para outras praias.
Hotel in a beautiful 17th century mansion. The bedroom was spacious and very clean. Staff very friendly and helpful. Breakfast in the peaceful courtyard was ++.
Everything. The hotel is actually a traditional Mallorcan house with a beautiful patio where we used to have breakfast. Magdalena and Tony were really nice and helpful and they keep the place really clean and cosy. We loved it and would definetely go back. We missed a bigger window.
This hotel was just perfect for us. It was elegant, tastefully furnished, lots of character and very relaxing. Our room was spacious with an extremely comfortable large double bed. The bathroom too was large and perfectly designed, complete with lovely soaps and body lotions! Breakfast was served in an attractive courtyard garden. Nothing was too much trouble for the friendly owners. The hotel is situated in the centre of the delightful old town and yet not very far from the lovely beach at Alcudia. Also very close to the fantastic Genestar Restaurant. We would highly recommend this hotel for those looking for a quiet, elegant and totally relaxing place to stay
A very nice hotel and a very nice owner. Everything was just perfect.
The owners,very friendly and servicminded. The concept with the old house in the middle of the city. The breakfast.
Great service, very friendly hotel owners. Excellent and relaxing experience, definitely want to go back!
The spa bath was fun and the four poster bed comfortable and romantic There is not someone on reception all day, so we waited a short while on the doorstep. We also felt it was overpriced (though lovely).
In a beautiful context a gorgeous hotel with very friendly hotel owners. Right in the center of old Alcudia and near to a lot of marvellous beaches. Relaxing experience from the breakfast to the evening coffee, definitely want to go back!
Gorgeous place, staff were so friendly and couldn't do enough to help. We stayed in the Boticelli room, with romanitc 4 poster bed (strewn with rose petals), small balcony and jacuzzi bath. Lovely touches in the hotel like tea and coffee making facilities in the lobby, DVDs to hire. The hotel is right in the middle of beautiful Alcudia old town, just steps away from the main Placa with plenty of lovely restaurants nearby (highly recommend the patio at the back of Es Canyar on the main square). We had a car and were able to get to Port de Pollensa in 5 mins.
the owners are extremely friendly, there is a family atmosphere there, not like in a large hotel where they treat you like a simple client.Right in the center of old Alcudia,near to lots of beaches.to sum things up:marvellous experience!
The staff were extremely welcoming & helpful. Rooms tastefully decorated.
The subject hotel is located in the Old Town of Alcudia, within walking distance from the Plaza de Toros (very useful for drivers). It is also in a very quiet place, next to the main square though. Wireless internet 24/7 for workaholics, books/maps of Mallorca for every taste, coffee machine for 24/7 free use. The Receptionist Miss Maria is marvelous. Very helpful, polite & attentive, tries to run the business almost alone. Unfortunately, being stayed to other Boutique Hotels before (especially to my country), I was expecting something more. For a 4-star hotel & a room at the price of 150€ per day, my expectations have been raised. So, for the 4 nights being there, our bathrobes have never been changed, the sheet of the bed on our private terrace the same, maybe the towels too, the sheets of our beds lacked the feeling of freshness, the room was foul of dust, there were no welcome drinks (not even a bottle of water), bad taste of the room decoration & lack of space. At Alcudia there is a lot of humidity at night & maybe the storage conditions of the clean sheets is not well preserved. But, this is something the Service must take care of. No reception after 5pm
Quiet location but only a few metres from the lovely main square. I liked the free coffee (and tea) machine in the attractive lounge and the many books and DVDs available for free loan. Our room was exceptionally quiet. Breakfast was only available from 9am.
Lovely decor, very friendly manager, nice location in a beautiful town. The room was noisy - on the ground floor with occasional traffic and lots of people going by right outside all the time, so not perfect but still really nice.
Exceptional service,very nice decoration.The rooms were very clean,the restaurant very good.We enjoyed our stay!
its location in the old city the breakfast was poor, and so was the supper if you elected for half board.
The friendliness and the relaxing atmosphere makes us return year after year! No
We were absolutely thrilled with our accomodation, we in fact live in a 16th century house and inasmuch as the walls were stone it was home from home with the obvious added mod cons, ensuite, TV sheets changed every day (husband certainly doesn't get that at home). Owners and stall were all very friendly and nothing was too much trouble and even though our kids are grown up and we have grandchildren I noticed how good they were with the two little boys who were there with their parents. In the morning I found it a delight to walk the streets of Old Alcudia town to take photographs and just enjoy the peace and quite and people making their way to work. I cannot praise the Hotel enough just wish someone could beam me back this instance.
location was good. easy access to restaurants/taxis/buses. breakfast was very acceptable. did not like bathroom, inconvenient because of old building being adapted for modern use.
location is good. room is clean and comfort. the shower head is not good. the shower door is broken a little bit.
Everything!! design of the place, comfort; cleanliness, staff!! I ll definitly be back everyone was very nice and i enjoy my trip there! the hotel got a restaurant we ate there one evening and i have to say that the food was very good but the portion were too small even for me and i dont have a big appetite! but it was delicious
The small, friendly and quite atmosphere within an ancient building that did not impose its self on its surroundings.
Beautifly restored, good ambience,pleasant staff. One problem in our en-suite bumped head on ceiling few times very low.Also bit dissapointed with breakfast ,do not particulary like buffet style, stayed at a hostel in Banyalbufar,very good, breakfast was served at the table, fresh rolls croissants,eggs ham toms, pate, cheese,also evening menu 11euros, high standard home cooking but good price.Dissapointed you missed my note of 35th wed anniversar
We really enjoyed the excellent food on half board basis it was excellent value. Staff at all levels were courteous and helpfull. We really felt this hotel greated us and treated us as their guests from the moment we arrived and we will definitely return perhaps next year.
it was fine.nothing more sorry didn't like the location, small sun terraces and set tables for breakfast and dinner.
The hotel is definetely not a 4 star establishment and it merely compares to 3 stars hotels in Majorca or anywhere else in the world. During my stay I encountered the worse customer service I have been across in all my life. Rooms are really small and most of them face a very busy & noisy road. The wifi did not cover my room and anyway to use it the hotels charges 3 euros per hour. Breakfast is poor.
The buffet has a good selection, the staff are very accomodating. The location to shops and bars and public transportation is convenient The website is misleading about the distance to the beach. The walls of the rooms are paper thin - I heard my neighbor coughing and snoring all night. The beds are also hard as a rock - we did not sleep well any night and had backaches.
It would be difficult to single out anything in particular as almost everything was exceptional. Checking out was a problem as the hotel did not have a record of our bill. I was able to convince them that we had not already paid and to show them a copy of my confirmation details from yourselves. They took my credit card details and said they will charge it accordingly; but this is not really acceptable as I have no way of knowing if they will charge the correct amount.
Well, I like the staff, service, food, cleanliness of my room-everytime it was perfect..and I must say this hotel surprised me a lot. I didn not expect nothing special, but they make you feel special. only one disadvantage is the location - not on the beach...
service from staff
Very nice hotel, good the location and the food.
Good location, pleasant rooms and good breakfast. Easy transport into the centre and quiet location near a castle.
The location is great, very close to a local beach but away from the resorty area of Puerto de Alcudia...close to Alcudia city instead but with the benefit of having a beach. Very quiet and family orientated. Mantainance is not very good. Paint was falling from one of the walls in the corridor of our room and the bath tap was liking (although they fixed really quickly as soon as we made them aware of this). Also, there's no cleaning service of the room once a week, which I had never seen in a hotel of this type.
Very clean, nice staff, nice buffet, very close to a really nice beach. very thin walls and noisy air condition. wear ear plugs!
Nothing, the bar staff were rude and unhelpful. Their advertising states sky TV, the only channels available were German or Spanish. There was nothing else to do in the hotel
Very spacious apartment and so close to old town. Poorly fitted out kitchen area, and air conditioning not working.
Apartamentos Carlos V offer exactly what the name suggests. You get an apartment. A nice, fully equipped, good-sized apartment. From the balconies on the fourth floor and from the roof terrace you have fantastic views over the bay and the mountains. Location is great, just next to one of the city wall's gates. The reception is at the bar downstairs and the apartment is only cleaned once a week. If you are looking for more service, you will have to go to a hotel, pay a higher price and give up on privacy.
good sized appartment for the price of a budget hotel room
Plenty of space, clean and well organised. Well situated, near Alcudia old town - no restaurant but good restaurants nearby Small amount of noise from lift shaft
nada Colocação de pessoal qualificado
A diversidade de oferta há volta do Hotel era mito convidativa.
de tudo melhorar o tipo de comida, ou seja variar mais
Diversidade de actividades / Diversity of activities Colchões das camas muito duros - Rough bed matress
a quantidade de ofertas de animação para todas as idades ar condicionado nos quartos e melhor organozação ao nivel da limpeza
A dimensão do Club Bellevue, a proximidade junto ao lago e á praia, as refeições ( apesar de ser muita gente), e a zona foram de facto factores agradáveis. O quarto revelou-se um pouco fraco, assim como o restante apartamento, no entanto, para o preço manteve uma boa relação. Funcionários simpáticos. Bom Shower.
Nao necessidade de deslocação para exterior. Vida faz-se lá dentro. Maior flexibilidade em horários de refeições e sobretudo bar aberto com horários muito limitados
jardins do hotel
Hospitality and friendliness of staff.
Bahia de Alcudia is a very nice family hotel, with lots of facilities for the family. The hotel and the rooms are very clean. A very nice hotel, and good value for the money. The food was ok, but had the mass production feel to it.
Location of hotel ideal. Reception staff very very helpful and friendlty. Great choice in food options. Pool & surrounding areas incl. gardens excellent. Much appreciated airport pick-up/drop off. Bar area badly serviced during day time from a staff and food point of view. Felt that this hotel is predominently for the German market, we as a family felt very lost for English speaking company.
The people at the reception were very friendly and helpful. The room/bathroom was nice and clean.
the staff were very good. the fact that every tv channel was german! not a single spanish or english one!
Have been to this hotel several times always a good holiday here.
the staff were friendly and hotel close to old town and new with plenty of shops and bars etc,rooms were fine for sleeping in nice bathrooms hotel not international did not cater for us british tv all in spanish or german food is for every other nationality apart from british,enterainment was all in german or spanish and not enough seating at the pool or for the enterainment in the evening.we payed for half board but ate out most the time costing more money again was not happy.
the air conditioning room was not working for all stay. I asked for the first two nights to solve the problem without success. There was not soap in the room.
The hotel staff were very friendly. The hotel is sorrounded by a beautiful garden with calming features.
Staying here was a true feast for the senses and an authentic experience of Mallorcan country life. My guest house, surrounded by fragrant, meter high lavender and rosemary was very private and had magnificent views of the orchards, valleys and mountains. As a single traveler I felt very secure here as the property is security gated and a member of the staff is available on site 24 hours. Son Siurana is a very special place and only 20 minutes or less from Pollenca's restaurants, shopping and cultural events. I liked everything about Son Siurana except dampness inside can be an issue depending on the weather conditions but I've found this to be common in other original structure fincas as well.
Simpatia dos funcionários. Melhorar a qualidade dos quartos.
Proximidade da praia e transportes directos do hotel, diversas actividades a qualquer hora do dia
Simpatia dos empregados, do espaço e da animação Sugería que fosse proibido comer e beber perto das piscinas