Half way thru our stay we had already decided that we wanted to come back. The grounds are beautiful and the staff are the most friendly I've ever experienced. You could easily spend a week or more there and never get off the grounds. There's plenty to do. But if you do want to venture out, there are many things to do within just minutes of the resort. The rooms were huge and we'll kept. We just loved it. The are some tiles missing in the pool and I happened to cut my foot on one. Nothing too bad but it did hinder which shoes I was able to wear. Also we had an issue with our private shuttle to the resort that we booked via the link on the resorts Web site. There was no one waiting for us when we arrived and our paper work didn't have the shuttle services name on it so we didn't know what to look for. Fortunately someone finally was able to point us to the correct shuttle stand after us trying to make our way through all the other people who approached us.
I would like to give thanks and dues to Mexican hard working people in resort who work hard to make us comfortable. Yes, I'm paying them but not everything has to be about money. Rooms are clean, services are acceptable and food is good. No opinion about alcohol since I don't care about. Resort is large and it's a good place to go for a long walk. Now about "Luxury" what makes this resort "Luxury" is proximity to the ocean and beach. There are same units in the resort but they are no different then the "Luxury" units the only difference is distance to the God made luxury ocean an beach. Would I go again? Yes, only if the smoking situation is improved. The biggest issue I have with resort is the smoking policies and lack of enforcement. There should be segregation between two groups. I'm not going to lecture here anyone about harmfulness of 2nd hand smoke. I came to enjoy fresh air and not the smell of tobacco. Another place is where smoke is an issue is transportation cars where people just sit and puff smoke in your face. In my opinion lack of rules and enforcement on smokers tells me that the only thing that resort cares is money. This is my biggest turn off with the resort and if I had to book again I would look to resorts that have enforcement non smoking rules.
front office staff is terrible. when checking in they wanted to give us a room at the nick price resort, telling us the resort has no rooms. when we insisted they " found" rooms for us. wanted to place us very far from the beach units and told us we had to pay add 79 dollars per night for the beach units even though the place was empty. we waited an hour to check in, another 30 minutes for towels and 3 bottle of water ( 3 bottles for 4 people - go figure). tried to talk to the manager on sunday - not there, monday - not available. pool is ice cold. could be a nice resort but our experience will result in never going back to the Mareazul.
Attention to detail and personalized service is what this place is all about. This comes at a price of course but I felt that the expense was worth it. Excellent beach facilities, beautiful gardens and secret hideaways. Snorkeling trip is included in price of room. Although a service charge (15%) is added to all services, in the end I felt okay about that because the service was excellent and it meant that I didn't have to worry about carrying pesos around to tip everyone who helped us (although I'm sure other guests may add gratuities on top of that). I would caution those who get an ocean view room to ask for specifics about the room location. Even tho the hotel is quiet, there are ocean view rooms that overlook the restaurant, bar and pathway to the beach and don't offer as much privacy as other rooms.
Good snorkeling right off the beach-we saw lots of fish and a spotted eagle ray! Life guards will bring you a bandaid by the pool if needed (part of the caring staff). Lots of activities, after dinner shows are thoroughly entertaining. We thought the food was great, especially Cafe del Mar's dinner. You are given a schedule of live music during dinner-we didn't notice it until the last day but still had dinner music every night-even in the buffet. Kids club staff is wonderful, and the buffet crew will let you practice your Spanish on them (como se dice waffles?). Short drive or taxi ride to Tulum ruins and Akumal beach (where the sea grass bed is located- we saw 10 turtles in an hour). Oasis has a guided boat tour to Akumal that looked nice (and avoids the beach crowd), though we ended up driving. Last note is about bottled water: you get 4 sodas and 2 bottles of water daily in the minibar, but if that doesn't seem like enough water, you can exchange your canned drinks for more water. Especially nice if you leave campus on a hot day!
The staff was absolutely amazing. Everyone was so friendly and helpful. The rooms was very clean, comfortable and spacious. There was also ample supply of pool chairs towels and drinks. I never felt like I had to fight other guests for any of these things.
The restaurants and the pool areas No shuttle service to get to and from town and the airport
Snorkeling. Staff. Activities. Restaurants. Penthouse suite! Overall, it was a good stay for the price but we probably won't return in the near future. Seaweed was definitely an issue for about 4 of our 8 days. Staff work all day to clean but it's still bad from morning to 1ish. Hotel is a little older but well maintained.
This was a great place to stay. The staff went out of their way to make us feel welcome every day. The entertainment provided ranged from a rock concert on the beach to magicians and clowns. The food was good, the room was good, the scenery was good, and the beach was great. There is a reef in front of the hotel which made for great snorkeling. We walked to the marina and the shops about everyday. We walked down the beach to a couple other resorts to look around and quickly decided that the Dreams was the best by far. This resort is VERY kid friendly which makes it a hands down choice for families. We will definitely go back!
Wonderful place to stay-------------------Enjoyed it very much!! Staff was always helpful and friendly-------------
The hotel is all right, it is really small and there is not enough events to keep you busy (they repeat a lot every day). The restaurants are just Ok, I bet you can get a better place with much better food for less money. The hotel pictures does not really show what you really get. We pay for ocean view and we get only a view of half of another apartment and half trees and some blue spots. The Italian restaurant is quite good but the other ones are just Ok. Be prepare to expend a lot of money because any event is really expensive. For the dolphins I really advise you to go to the Marine and do not use the one close to the hotel.
Stayed 4 days on our way to Cancun. Dreams P.A. was a great way to the start of a 10 day vacation. Resort was on the smaller size which we found was a plus. Everything was just a short walk away. Checkin and checkout were very quick and efficient. Did not linger to hear the sales pitch and it never came up again throughout our stay. We had booked a marina view room but were delighted when they gave us a free upgrade to an ocean view. Thought it was our luck day until they brought in the dolphins and released them into the waterway at the marina making our original room now a dolphin view.... The pools were very clean but cold and the beach small but lovely. There was plenty of shade to be found if needed. The bar service was great and so was the food especially at Portofinos the Italian restaurant. We did have a few problems with the room. There were several times whem the toilet would not flush and most of our stay where the shower would take an hour to drain before wife could take a ...
Our stay was for a wedding we attended. The hotel was smaller, but still provided a lot for the size. All the restaurants are included with no reservations, but the food was good compared to great. Portofino was the best. The buffet was just eh ok. So, there's a bit of trade-off there. The room service was great and always came when quoted. There was no pressure to tip-but we did. There were more kids here than we preferred, but there were kids in our wedding party. It was a fantastic wedding venue location. Location was great overall. Premium liquors are served. Make sure to book a transfer because no taxis will go that far from Cancun. We dove the Cenotes, went to Tulum, and went to Xel Ha with ease. Overall, good time.
Overall it was very good. More english tv channels would be nice .
We just returned from staying at Dreams Puerto Aventuras. We LOVED the resort! ALL of the employees were so very nice/friendly/fun. It was a great experience. The entertainment staff is unbelievable!!!!!!!!!!! We had way too much fun! The food was great also. Lots of activities if you want to keep busy instead of just laying on the beach. All the employees were the best. Twice a day maid service (without asking), great Spa, shopping close by, never a dull moment!!! Our only complaint, which is not the fault of the resort, is the noise level late at night and into the early morning hours. The party people/late nighters liked to congregate right below our room on the steps leading out to the pool area and it was very hard to sleep. We got up and said something to some of them and called the desk a couple times. The lobby area was very noisy too during that time. Unfortunately, you can't fix stupid and some people just don't realize there are people trying to sleep after midnight.
The hotel is old and the restaurant service is terrible , it takes 1 hr -and sometimes longer- to get your food .
Only one complaint, but I feel it's fairly significant... My time is valuable. Only half of the restaurants are open on any given night. This resulted in waiting an hour and a half to get seated for dinner or being stuck with going to a buffet. I get it, if you only open restaurants on select nights they can reduce costs by not having to staff a couple of them. Additionally, the delay in seating encourages people to go to the far less expensive buffet where the food was average at best. I've stayed at the Dreams in Puerto Vallarta and was ecstatic about my family's experience there. Upon check-in this time, we were told that our room wasn't ready and we'd need to wait about 20 minutes. We came back in 25 and were told it would be another half hour. We waited the additional 30 minutes and STILL had to wait another 15 minutes. The staff in Puerto Aventuras was INCREDIBLE just like in Puerto Vallarta, but managements decision to cut cost in staffing at the expense of a vacationer's antici...
I expected more luxary from a Dreams resort and more entertainment choices. What they did have was good they just did not have enough variety for a 9day stay. Our room was adequate but it did smell strongly of mold and on our last day we actually saw mold on the ceiling of the bathroom. Staff were fun and friendly. Food choices very limited and portions very small. Others at the resort we met said that the Cancun and Cabo location Dreams are definitely better
Great resort. Friendly staff. Food quality is amazing(especially at Brazilian restaurant). Plenty of activities for kids. Professional night entertainment (not like most hotels that give you hotel staff shows). Pool was quite dirty especially later in the day. Beach was nice considering it is a Mexico coast line. Definitely will go back.
We started off on a bad note with this resort. Arriving on a Friday, the resort was ok, but we realized quickly that we should have booked an adults only (we have no kids). It just so happens that the resort offered us a promotion to switch to one of their adults only sister resorts (Silversands or Maroma). No strings attached, the offer was that we would stay the night at Dreams, then check out in the morning and be transfered to whichever resort we picked. In addition to this we would receive a voucher for 6 free nights at the resort. I had heard good things about Silversands, so we decided to transfer there. We kept our bags packed and just kinda ho-hummed around the remainder of the evening. Getting to our room we realized the bathroom door wouldn't shut, and the shower leaked. Thinking we wouldn't be there but one night, we just dealt with it. Saturday morning we woke up, had breakfast, and headed to the main lobby to check out. After waiting for 20 minutes to see a manager, they ...
Wonderful staff, very good food, nice and beautiful beach, clean rooms, beautiful facilities.
Landscaping and service. Staff all worked hard to make it a nice place and a nice stay. Too busy, guests and staff. Trolleys were very noisy and had too much exhaust. Highway noise. Loud service carts on paths by rooms, walkie talkie noise, too many trucks and carts on walkways.
Visited GBP Sian Ka`an from 17-24 Jul. As advertised hotel is great from the check in to the check out. Rooms are comfortable, grounds are very clean. Very quiet but if you want a day of more activities you can share with the other GBP(Akumal,Coba,Tulum) just 5 min trolley. Private beach for Sian Ka`an guest. More than 10 a la carte restaurant to choose from and 4 great buffet restaurants. 24 hours snack bar. Close to Tulum Ruins, Xel-ha, Explorer parks.Premium drinks. Reverse Osmosis water thru hotel for that reason you dont have to be sacered of getting sickj. Overall great vacation at GBP Sian Ka`an 5 star/gold crown hotel.
Food was very good and the service. Adults only No beach had to take shuttle service to the beach.
I stayed at the GBP Sian Kaan in November of 2012 for 8 days. It's a good ~1hr drive from Cancun International Airport. The resort grounds were beautiful, and check-in went very smoothly, even though we arrived a little before their standard check-in time. Our bags were delivered to our rooms quickly and without incident. The rooms are more like suites, compared to many of the places I've been. The pictures of the resort show them with a room divider to make a separate living room/bedroom, but the divider in our room was disabled (nailed). I stayed in a garden-view room, and the terrace was nice, as was the jacuzzi. The room was large, clean, with a comfortable bed, well laid out bathroom (no tub), nice sitting area and decent mini bar. It was cleaned regularly, and a closet safe was supplied for valuable. The resort grounds were well maintained and the pools were easy to access and very clean. Sian Kaan is not on the beach, but more about that later. Two pools had a pool bar located...
Stayed here for 8 days recently. First, the staff is friendly and the service good. The rooms are good, not the best I've ever had but definitely acceptable and the amenities plenty. Sian Ka'an has the best buffet of the 4 hotels on the property. As a guest of the Sian Ka'an or as a Privelege Club member you get access to all the other properties amenities as well but vice versa. This property is not on the beach but only about a 10 minute tram ride away and is adults only, kids would get bored at this property. However their Akumal, Tulum, and Coba properties are great for families and kids. We got the Jr. Suite Supreme on the ground floor with a hot tub we never used but the room is larger than the regular. The rooms are good, not the best I've ever had but more than sufficient. They keep the fridge refilled every day with 2 beers, 3 small liquors, 2 cokes, 1 sprite, 1 fanta, 2 large bottles of water. They also include complimentary tea and coffee in the room, Twinings and local cof...
We have stayed at Bahia(Coba) twice before. This is the first time at Sian Ka'an. Great time. Adults only at the hotel and beach area are the only way to go. The buffet at Sian Ka’an is the best of all the buffets. The service is top notch. We are planning our next trip. We will go back. Yoga for my wife at the Wellness Center and golf for me at the Riviera Maya Golf Club. Sitting by the waters. What else can I say. Love it.
Service staff was kind and polite Food was poor quality, cold and restricted
Cleanliness, staff. Mosquitos.
Excelente hotel, principalmente considerando a tarifa. Fica a duas quadras das praias e a uma da quinta avenida, o calçadão da cidade em que se encontram os restaurantes, bares e lojas. Hotel limpo, bonito, colorido, com staff atencioso. O barulho de boates da região, reclamação de outros turistas no site, limita-se aos poucos quartos voltados para a avenida. Se puder, evite-os. O barulho de hóspedes no pátio central, principalmente nas madrugadas de sábado para domingo, poderia ser evitado...
Once you got to the room it was nice and beds were comfortable. Spa and gym very good Towel cards used and so people who lost their towels would steal yours, stressful to worry about stolen towels, sprawling, long walk to beach and pool from just about every room so I wouldn't consider it beachfront, every room is a garden view room, no elevators, restaurant reservation systems hard to figure out and again stressful. They don't realize that stress free is what vacations are all about. Food very average. I would expect these problems at a 3 or 4 star hotel but they claim to be 5 out of 6
There was a lot of seaweed in the water in the area when we went, and the resort did a great job of cleaning it up. The pool and beach were great. Front desk was terrible. We waited 2 hrs at check-in to get a room with 2 beds as per our reservation. Upon leaving, our safe stopped working and it took them over an hour to send someone who did not fix it and then another hour for 2 men to show up and fix it. The water in the mini fridge tasted like tap water and gave us stomachaches. And the restaurants were all terrible.
Being all inclusive and having water park for the kids and various activities for adults. With my reservation there was a confusion with total number of guests. We were total 3 rooms and on one kids were missing on the reservation on hotel's system and I had to be on the phone with my travel agent (getaroom) but I ended up paying $55 extra for my kids. I was going to loose my flight so I didn't have orher choice that paying and getting out from there. Hotel should have handled it better....
We met Jose at the Iguana bar. He manages his bar amazingly. He made certain that everyone enjoyed their visit. A professional bartender that excels at what he does. We hope to find Jose again during our next visit.
I absolutely Looooooved this Hotel, it was the MOST beautiful Hotel i ever stayed in and the staff and food was impeccable......... Love Love Love Love Loved it... 100 stars..
This is the 2nd time my wife and I have stayed there. Everything is always top notch, the people remember you and they go above and beyond when it comes to service. Also, it never feels crowded. We will be going back yet again
Outstanding hotel, the staff were great. Had a small trouble at check in because I booked last minute but other than that everything was excellent.
Location entertainment staff spa attentiveness value , rooms felt secure Third world country ,phone didn't work at first ,water problems during rain at room door entrance ,room safe had to be fixed ,constantly asking for every meal and service for room number , prices for water sports were not fixed but negotiable
Although it wasn't the fault of the resort it was disappointing that the beach was covered in seaweed they could not keep up with cleaning it and it prevented us from enjoying the beach
the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!! The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!
Loved the beach low water current The suite upgrade was amazing Weather was perfect It would of been better if they had an all inclusive plan
Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER
My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others. Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!
The hotel had no reservation from booking.com and the last room they gave us was not good Personal, limpeza, animacion
Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money. Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.
Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel. The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.
Great location, Attentive staff and Cold AC. Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.
The white sand beach was lovely, the hotel was striking in it's design. (The Tulum coast is gorgeous). The resort had all the items a person could ask for in an all-inclusive setting. The food in the buffet restaurant was mostly well done, you could always find something good in spite of a few "misses" that could hardly be avoided in such a large scale operation. The beach side snack restaurant was an amazing buffet for those who didn't wish to get out of their bathing suits. The grounds of the hotel were beautiful and well kept. The staff were fine and tried to make your trip comfortable. It was our first time in a large all-inclusive and I didn't like the idea that there wasn't a personality to the place. It seemed rather institutional. Also the day we arrived we were told that we couldn't eat in any of the speciality restaurants for our entire stay. We had paid for at least getting into some different dining locations and we had to eat in the buffet every dinner. We did go back to the dinner scheduler to look for cancelations but to no avail. It seemed like there were many "rules" to keep the guests in line. There had been a seaweed die-off and the beach was covered undried seaweed and debris in front of the resort. You had to walk over plastic cups, plastic bags, etc to get into the ocean. Yikes.