The Westin Cleveland Downtown

No recognition for being an SPG Member

Prós: We had lunch in their restaurant and I had an amazing beet salad.

Contras: I am a Gold Level SPG member. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.

Nice, clean, but no wow factor.

Prós: The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons.

Contras: I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.

Great location in Downtown Cleveland

Prós: amenities, proximity to points of interest, great adjacent restaurant

Contras: lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...

Prós: The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable.

Contras: The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.

Prós: Os porteiros foram excelentes em colocar nossa bagagem na sala de armazenamento enquanto esperamos mais de 2 horas para o nosso carro no check-out no dia de Ano-Novo. Eles tornaram tolerável e até agradável o que, de outra forma, teria sido uma experiência desagradável.

Contras: O serviço de manobrista foi horrível. A espera foi longa mas aceitável devido à equipe do Westin e a simpatia. A equipe de manobristas tinha 8 pessoas em torno do pódio (não andando ou manobrando carros) sentados lá, se xingando em frente aos hóspedes durante uma discussão verbal - muito deprimente.