Quer guardar como a sua moeda permanente, ou apenas nesta visita?
O atendimento é muito bom
A localização é muito boa
I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay. Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.
Location and bed Wait to check in
Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful, Super old elevators
O colchão e travesseiros eram muito confortáveis. A equipe foi muito atenciosa e amigável. Gelo apenas nos pisos pares.
Quartos decorados com bom gosto, limpos, bastante confortáveis. Localizado a uma curta caminhada de vários restaurantes e atrações e perto do lago. A equipe não é muito útil quando se trata de dar direções. A 90 East está fechada no momento, tornando um desafio entrar e sair de lá com o GPS. Difícil, mas não impossível. A equipe não parecia saber disso e não foi uma boa fonte de informação para obter instruções alternativas.
Nice atmosphere. Great location in town.
clean, friendly staff, nice central location had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge
The hotel itself has a super cool environment and the building is spectacular... until you go in the room. This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.
We had a good time. Great view, such a comfortable bed! The additional 30.00 for one night parking.
The Arcade is a beautiful Hotel. Staff are courteous and knowledgeable about their facility and surrounding amenities. Centrally located, making everything you want to do in walking distance. First stay was perfect. Great room, extremely comfortable bed, and perfect view of 4th St., cannot complain. Second stay....room was dated, carpet appeared to have water damage, bed was old with ruts and was extremely stiff. Called to ask possibly change rooms and were shot down. I understand hotels fill up fast, especially during big events in downtown Cleveland. However, don't ask me my room preference through email four months in advance and again at the front desk when your going to ignore or know you have no intentions of accommodating a single preference. Just be honest and up front about availability.
There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.
Pleasant and helpful staff. Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!
Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.
We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Doubletree they are friendly and give you delicious cookies!!!
Check in and check out were fast. Everything was clean. They make staying there hassle free.
Comfortable and easy
Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium. This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
Just very expensive for less than 24 hours in the hotel and it cost me over $300 for the room and the valet parking was $25 per day which totaled $50, to park my car for 27 hours. Arrived at 11:30 am left the next day at 2:30 pm.
Loved the whole feel of the retrofitted space! Extraordinarily comfortable, great safety features, and amazing location.
Recently opened after multi million dollar historical restoration...beautifully done well appointed and great central downtown location. Although not crowded during my stay I would imagine the hallways will become very noisy due to the beautifully restored marble floor and half wall wainscot.
Overall clean, good breakfast. Wifi worked well. Room was modern, but the bed was soft. Had complimentary fridge and microwave which was nice. Would have loved this hotel if traveling for work, but not really the best set-up for a family with a baby. Drunk person wandering around front of hotel when we went to check-in at 8pm on a Friday. Had to carry our infant through group of smokers that congregate at the front door (gross.) Nobody manning the front desk, had to find someone to check us in. Only offer valet parking option. The free "crib" provided was just a pack and play, not really good for sleeping baby (or easy to clean!) and overall the hotel was on the noisier side. Also no bathtub in the room for bathing kids.
Os porteiros foram excelentes em colocar nossa bagagem na sala de armazenamento enquanto esperamos mais de 2 horas para o nosso carro no check-out no dia de Ano-Novo. Eles tornaram tolerável e até agradável o que, de outra forma, teria sido uma experiência desagradável. O serviço de manobrista foi horrível. A espera foi longa mas aceitável devido à equipe do Westin e a simpatia. A equipe de manobristas tinha 8 pessoas em torno do pódio (não andando ou manobrando carros) sentados lá, se xingando em frente aos hóspedes durante uma discussão verbal - muito deprimente.