Nothing about this hotel is worthy of positive comment except the Valet Servicecleam Cleanliness. Service. Food. Beds. Quiet - the walls are paper thin. Elevator access - terrible. Response to problems - pass the buck. I do go to Charlotte a bit and I will NEVER stay here again.. Room was filthy with hair in the tub and used tissues behind the bed. The rolls were literally half baked dough. The beds could have been from the Spanish Inquisition. Worst of all was the front desk staff. While courteous, their answer was to pass the remarks on to Management and "see what could be done". Hey Hyatt - Don't make excuses, find solutions. It's called empowerment and unlike your hotel - It works!
Good breakfast. Accommodating front desk personnel when wine bottles needed to be opened. Key required for elevator ; didn't always work, card keys frequently failed . Very difficult to figure out where the entrance was, especially since it was in an area of one way streets.
Great breakfast in the morning and great nightlife at the bar with amazing rooftop patio. Internet connection never really worked so we didn't make use of it.
The location, staff, and room were great! Very helpful staff and comfortable beds. They only have 5 luggage racks, and there were non available upon check in or check out. It made it hard to transport our luggage with our 9-month old.
The layout of the room was great! And the bathroom was outstanding. The hotel was difficult for many members of our party to initially locate. All most everyone went to the Hyatt House, 2 blocks away, before finding the Hyatt Place. Increased signage is needed, given that the entrance to the hotel is not road side.
It was my first time in Charlotte, staff left a very good impression!
The staff was great. Marvin is an excellent staffer. He was helpful and friendly.
The location is a few blocks away from where I would prefer to be, but otherwise this is the perfect hotel for business travel
No parking and pool is on same floor as upscale restaurant.
It was very close to our venue of the concert at the stadium. Just a block away. But it was close to the metro station which had some shady people. But that's givin near any city area. There was bars and restaurants nearby. We had a good time. Just keep a close eye on yourself. But the view from our room was very nice of downtown. Especially at night when the building lights came on!
The staff were all very friendly and helpful. The room was spacious and the bed very comfortable. Everything in the room was spotless. The location was very convenient. Breakfast provided lots of options and the staff serving it went out of their way to make everyone feel welcome. We were a bit surprised by the $22 charge for required valet parking but the valets were great. The morning we left, only one elevator was working, which caused a bit of a wait since we were on the top floor.
We really had a great stay there!!! The hotel and staff were excellent!!! The only complaint was the parking,,, the valet was great but wish they would have had a parking lot, but being in the city that is understandable.
Excelente localização e os funcionários extremamente receptivo
Muito limpo, os quartos eram tudo o que eu esperava, o café da manhã foi incrível! Há uma construção em andamento em frente ao hotel. A entrada é meio difícil de ver.
Gostei da minha estadia amei a localização. Muito limpo e a equipe foi muito simpática. O estacionamento com manobrista foi incrível.
Lovely hotel with great location. The temperature in the room could not be adjusted making it too warm throughout the night. Despite the fact that the hotel wasn't crowded the valet did not have our car when we requested making us late for our meeting. Also, the valet closed the car door on my wool wrap leaving a hole & grease stain in it!
Design, ambiance, and yes even the shower. Pillows! Horrible pillows ... no support ... wasn't comfortable at all.
Comfortable linens and an attentive staff highlighted our quick get-away weekend to this Queen City of the mid-Atlantic. It was a plant 15-minute stroll to the uptown area along quite, tree-lined streets. We expected queen and king-sized beds. We were given a room with two full-sized beds and ill-fitted sheets. The lighting was not all in working order, and my phone failed to charge overnight, leaving me curious about the staff electrician. There was no door in the walk-in shower, and the overspray nearly caused a slip on the floor of the cramped bath. It was a week after the DST time change, but the clock hadn't been touched. None of these issues was show-stopping, but noteworthy as a collection of caveats.
Decor Restaurant was a joke. Empty and expensive. Not a great value
comfortable beds; good coffee this hotel is designed to be hip; it has a rooftop bar that is clearly a scene, an outdoor pool with blaring pop music which is attached to another large bar. This hotel shares facilities with the Sheraton next door. If you're under 35 without kids in tow, this is probably the place to be. For everyone else, it's certainly a nice enough hotel but the whole ambience -- decor, menu, espresso bar etc is just too much like an upscale spring break party -- at least the weekend we stayed.
The staff was very friendly and attentive; the location was great for attending events at the Times Warner Arena, shopping and dining; the room was clean, and very comfortable.
Be careful if you stay at this hotel and plan to sleep. This property is situated directly across the street from the Epicenter which houses several very loud nightclubs. My room was on the street side and it was so loud I felt like I was actually in the club. Be sure to ask for a room on the back side if you want quiet. This is a new hotel so it was nice that everything was so clean and comfortable while I was awake.
Localização para o aeroporto. bom café da manhã O ruído no andar de cima era muito alto. tivemos que chamar a recepção duas vezes para reclamação de ruído. nada foi feito sobre o ruído.
Perto do aeroporto Quartos, velho e aparência de sujo.
No geral, foi aceitável O café-da-manhã no lounge executivo foi péssimo já que estávamos sofrendo para encontrar as coisas. O atendente nem ligou para isso.
Hotel está a uma curta distância a pé de vários restaurantes. 20 minutos de carro do centro de Charlotte.
O hotel estava limpo. Era muito barulhento durante a noite, eles não fizeram quase nada para se certificar de que os quartos fossem silenciosos à noite. Fica em frente a um clube de stripers, o que significa brigas constantes e música alta à noite. Há um bar no hotel que coloca a música tão alta que suas janelas vibram. A unidade de aquecimento é um pequeno aquecedor sem termostato, é realmente barulhento, e você tem que acordar no meio da noite para desligá-lo ou vai ferver. O banheiro tinha um ventilador que não podia ser desligado, por isso havia um barulho constante e um vento congelante. Eu não recomendo isso para nenhuma família ou qualquer pessoa que deseje descansar à noite.
Que o pequeno-almoço não foi incluído
Every one that worked te hotel was very polite and helpful
The hotel overall was nice. Quiet great location, nice atmosphere.staff was very friendly bed super comfortable! The parts I didn't like, parking in their garage was $25 a day, which is ridiculous, if I had not parked elsewhere it would have been an extra $75! The other thing as the bathrooms were updated which was great except you have to climb completely into the tub to turn the water on and because of no shower curtain design water gets everywhetr
Time to wait elevators
It is weird that I set up my wake up schedule based on the fact that the restaurant would open at 6am and would be able to deliver my breakfast while getting ready. I called twice and the FD kept telling me to call back. I finally got to order at 6:45. At this point I had no choice, but to order and eat as fast as possible as having to call and check up on the restaurant, I wasted time. I dislike tremendously having to strees about this little things while on business trips. I will not recommend staying here if you are a practical individual and like a reliable service. The decoration was beautiful and impressive.
The staff was good, bartender was great (a little overworked), lobby looked great, room looked great until you looked at the bathroom area with rust in the tub and inconsistent water temperature and pressure You can tell that the place had recently been renovated, the craftsmanship just wasn't there, 2 out of 4 elevators working on an nfl game weekend... Unsat when I have to wait in a line for five minutes just to get to my room
Place and confort poor breakfast. $10 for a lousy continental breakfast is too much. Similar hotels offer Internet for free
the modern design & location the restaurant was closed for remodeling and no room service or breakfast available. was not told this when booking. It changed all of our plans and I don't think we got full value for our money.
Location The parking situation was terrible and the the quote of $8.00 on your sight is incorrect - its more like $10.00/day. This part was ridiculous and very much unexpected
The hotel was nice the bed was awesome and the shower was good to. Parking was a little weird they double charged her card WiFi was not free my wife got stuck in the elevator they don't have a indoor pool it's still getting built room service took 45 minutes.
No free wi-fi.
Hotel is about average for a Sheraton. Fancy coat of paint but behind the shine is not really worth the price. HELPFUL AND KIND STAFF. No thermostat in room. Small room for a "Deluxe King". They charge for every little thing. Including $20 a day Parking FYI. THE SHOWER WAS EITHER ICY COLD OR BLISTERING HOT.
Value equation. A little bit far from the center of the city.
Excellent hotel in every way, except was a little too expensive. Price was too high .
Beds Hotel staff was uptight
It was close to Bank of America Stadium. At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.
Newer, stylish. The kitchen has all equipment needed to make a meal. Beds very comfortable. Hardwood floors were pretty clean. Breakfast was good, staff was friendly. Would book again. Read multiple reviews before booking with complaints about hair on the bed, and this is clearly an issue for the hotel, as we encountered it as well. The back of the bathroom door obviously never gets cleaned either, based on the stains when it's shut. Clearly issues the housekeeping staff needs to address. Otherwise room was clean. The walls are thin, so you hear everything in the hallway, and a lot from the rooms next to and above yours.
Everything seemed nice, staff were friendly, room was very nice but....Strike One: We were placed in a room with a Massive, Room Shaking, Sleep Robbing A/C Unit the size of a large truck. Strike Two: The Fire Alarm went off and could not be turned off for an extended time. Strike Three: The Pool was closed for unnamed reasons..... The management refused to consider a rebate or in anyway make amends. So Three Strikes You Are Out Sonesta ES
Staff was beyond friendly! Rooms were very clean and the little kitchen was an awesome addition! I left my baby's little fox stuffed animal and when I called back to get it, the man who answered the phone was so friendly and helpful and very funny!!! The staff is wonderful! Worth the money!