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Clean room Competent, friendly staff My stay was for only one night, and it went better than expected. All the staff were incredibly professional & friendly, including the Bistro staff. The elevator near the back parking lot of the hotel seemed a bit musty.
Convieience of location close to highways. Had the room by the first floor elevator. Most hotels will double insulate these rooms to insure quiet. This hotel did not and unfortunately for us a group of college kids celebrating a game win were also in the hotel and were up and down the elevator partying all night long. This should not be tolerated and said trouble makers should be removed.
Large rooms with lots of extras. Staff were very professional and wonderful to talk to. Quiet and laid back with good indoor pool and nice breakfast assortment. Really good atmosphere. Lack of wTer pressure in the shower was the only fault in the entire place we could find.
Great bathing soap and shampoo!! Comfortable bed, inviting room with lots of lighting! Dishes were nasty, still had good on them! Poor water pressure and $50 hold on card without knowing!
Despite having a non-smoking policy, the room reeked of smoke. Because we were traveling with pets and children and it was late, we didn't ask to move. But I wished I had - one day later and the clothes I slept in still reek of smoke.
The staff was wonderful--helpful and welcoming. The room and halls were clean, but there were a lot of stains and damage on carpets and surfaces.
Really liked the attitude of the staff. Hotel was clean, quiet and located very near to downtown Charlotte. Can't think of anything offhand.
Not Much Asked the front desk to fix stopped up sink and loose door knob first day I was there. By the end of 5th day, nothing was done.
The room and entire hall smelled like smoke, the bed and room was not very clean. Our keys didn't work when we came back gl the room after going out for a couple hours. When we went downstairs to get them fixed another guest was yelling and screaming at the hotel employee and the police had to be called.