Prós: sabonete e xampu ótimos!! Cama confortável, quarto convidativo com muita iluminação!
Contras: Pratos desagradáveis, ainda tinham comida neles! pressão da água era ruim e US$ 50 no cartão sem me informarem!
Prós: Friendly staff
Contras: Housekeeping spotty. No service at all one Monday.
Several items in room broken, including soap dispenser in shower which was not noticed for three days, apparently the shower was not cleaned during that period.
Prós: Large rooms with lots of extras. Staff were very professional and wonderful to talk to. Quiet and laid back with good indoor pool and nice breakfast assortment. Really good atmosphere.
Contras: Lack of wTer pressure in the shower was the only fault in the entire place we could find.
Prós: The staff was always more than willing to help with any need and the mother and daughter that work the front desk are awesome and a great part of the Hotel
Contras: O serviço de arrumação era muito tarde na maioria dos dias
Prós: Eles realmente limpam os edredons e o café-da-manhã gratuito é bom
Contras: Nada que não tenha gostado
Prós: A equipe simpática e prestativa. Quartos amplos e limpos a um preço acessível.
Contras: Opções de venda limitado e restaurantes
Contras: I stayed in the Handicapped room, which in itself is fine. However the bathroom and specifically the shower were awful. I don't know how anyone could have used the shower. The shower heads basically could be moved only inches and mostly hit the wall.
The air conditioning was also terrible. I set it at 70 and it would just get hot and cold throughout the night. It was also very loud when it would turn back on.
Overall, the facilities were fine except for the room, which is the most important part of a hotel...
Prós: The hotel staff was very friendly, the hotel is clean. It's it located about 15-20 minutes from downtown and right off of the highway. Breakfast was delicious
Prós: Clean room
Competent, friendly staff
My stay was for only one night, and it went better than expected. All the staff were incredibly professional & friendly, including the Bistro staff.
Contras: The elevator near the back parking lot of the hotel seemed a bit musty.
Prós: Convieience of location close to highways.
Contras: Had the room by the first floor elevator. Most hotels will double insulate these rooms to insure quiet. This hotel did not and unfortunately for us a group of college kids celebrating a game win were also in the hotel and were up and down the elevator partying all night long. This should not be tolerated and said trouble makers should be removed.
Prós: gostei muito da atitude dos funcionários. O hotel era limpo, tranquilo e muito próximo ao centro de Charlotte.
Contras: Não consigo pensar em nada
Prós: The staff was wonderful--helpful and welcoming.
Contras: The room and halls were clean, but there were a lot of stains and damage on carpets and surfaces.
Prós: Not Much
Contras: Asked the front desk to fix stopped up sink and loose door knob first day I was there. By the end of 5th day, nothing was done.
Contras: Despite having a non-smoking policy, the room reeked of smoke. Because we were traveling with pets and children and it was late, we didn't ask to move. But I wished I had - one day later and the clothes I slept in still reek of smoke.
Contras: The room and entire hall smelled like smoke, the bed and room was not very clean. Our keys didn't work when we came back gl the room after going out for a couple hours. When we went downstairs to get them fixed another guest was yelling and screaming at the hotel employee and the police had to be called.
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