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Excellent accommodations and courteous, friendly and helpful staff. Also, a great value, considering the quality of the hotel, furnishings and amenities. We'll be back! On arrival late in the evening the hotel was out of a number of items on the menu, both food and drink. A bit frustrating since we arrived late and had counted on a late dinner.
We made last minute reservations and there was no problem. Cost was reasonable. Shuttle to airport was invaluable -- on time, courteous drivers and available at convenient times. Desk crew was a little frantic, especially since it was not very crowded.
Our only complaint was some grape stems found on the floor behind the foot stool and extra conditioner left but no shampoo on second day.
We typically stay at a Choice Hotel when we travel, but the wifey wanted to "step it up" for our weekend getaway, so we stayed here. The check in was really quick, room was spacious, & location was close to everything we like to do, such as shop, eat, and sightsee. The hotel is worth the price and now I think we will always step it up when we travel. Staff very hospitable. Even the housekeeper wished us best when we were checking out. Highly impressed!!! Shower was a bit small. I'm a big and tall guy, and shower was a bit snug. A microwave would be nice in the room.
Quiet. Friendly. Nice room. Needs smoking area for each floor.
I liked the cleanliness of the room The power went out and it was 80+ degrees in my room.
One of the nicest Sheraton's I've stayed. Wonderful staff and lovely rooms.
Staff were outstanding at all times Kudos to hiring management for understanding the importance and knowledge to choose those who know how to deliver excellence! Very nice rooms with comfortable clean rooms. Would definitely stay again and highly recommend!!
Well done lobby area and comfortable rooms. Bedroom needed a fridge and breakfast buffet was $14.
Very close to airport and hotel shuttle was great. Bathroom had water spots and carpet looked dirty.
Late Dinner at bar was accommodating. Large portions on meal. Room was damp & moldy. Too late at night to relocate the room. Printer in business center did not function.
The broken shower head on the Club floor in the room that I was staying in. And I wish i had a patio.
I loved the room. It had a beautiful set up and the removable shower head was great. It was nice to have a mini fridge for storage and the bed was surprisingly comfortable. Breakfast was generic but sufficient if you wanted to save money and buy lunch and dinner later. When my partner and I first arrived the receptionist was on the phone laughing and giggling to who ever was on the other line. We were only second in line but had to wait at least 15 minutes for service. The other receptionist was servicing another family and was quickly on the phone after speaking with them. In came another receptionist reprimanding her co-workers in front of everyone in the lobby. Very unprofessional! After our 15 minute wait we get to the receptionist only to find out that even though we had a reservation we would have to wait another 15 to 30 minutes to get the room we wanted! After driving 11 hours to North Carolina, that isn't what you want to hear. So we took the room initially offered due to being exhausted. We stayed at the Hyatt house a few months back and preferred that one much much better. It got 5 stars across the board! This airport Hyatt had a small closet, leaving at least half of my dress to rest onto the floor
Very friendly staff Large comfortable rooms Complimentary hot breakfast Starbucks in lobby Free internet Very thoughtful design
Very good breakfast!! Not food room service
the staff is very friendly and helpful. the room exceeded expectation - bathroom is updated nicely and the bed was very comfortable. I didn't hear anything during my stay that would have kept me up. close proximity to uptown if that's what you are in town for. no complaints
The bed was very comfortable. Staff was extremely friendly and helpful. Would definitly stay here again!!
Great staff and service--everyone was very helpful and friendly. The rooms were spacious and clean and breakfast was enjoyable. The location was very convenient and the area/neighborhood was peaceful, clean and serene. There was a group of people on our floor that made a ton of noise one night as they came in and out of their rooms to visit each other across the hall. Honestly it felt like we were staying in a college dormitory. While I know that this is not necessarily the fault of the hotel, the noise carried heavily into our room during bedtime for our young son. It went on for an hour and was just miserable. We called down to the lobby to see if they could address it but, at 8pm, I'm not sure what they could have done.
Room, staff,breakfast all great
The staff were very helpful Nothing
Staff was very friendly. Starbucks on site Short-staffed housekeeping
The staff was extremely friendly and helpful. The inside of the hotel could perhaps use a little bit of a face-lift, but the rooms were clean and comfortable, with fridges, couches, etc, and I felt very welcome and safe here as a solo female traveler.
Clean and very friendly staff. Business center out of order.
Prédio mais antigo mas ainda limpo. Funcionários simpáticos. Unidade de aquecimento com boa resposta. Quarto espaçoso com uma cama king size para não fumante. A maioria dos quartos têm portas exteriores. O nosso no terceiro andar não tinha, e gostei disso. Ótimo custo-benefício.
Eu não gostei de nada. Foi o pior lugar em que já fiquei. Eu não gostei do hotel e ponto. Era decrépito. É como se o lugar fosse feito para traficantes e prostitutas.
Good decor, breakfast was great, beds were comfortable and the shower was amazing. They had fresh lemonade at the check in 24/7. Coffee and Tea were always available as well. Pool was closed on Memorial Day weekend?!? No mention of it was given to me and it was one of the main reasons I chose the hotel.
The shuttle was good Well it is in a very run down part of Charlotte there was an hr long helicopter police chase outside the hotel and several you ladies that appeared to be working not just there to sleep who frequently were outside smoking. Just overall a very rundown hotel no bath tub just a shower! Not kids programming on the tv.
Lg tv in room Quoted $74 online, booked it, and then when I got to the hotel they charged me $109. I showed them my confirmation email, and was told it didn't matter, it was being done by corporate.
I loved the cleanliness of the hotel! Beds were very comfortable and clean. The hotel is only about a 10 minute drive to downtown Charlotte, and there are plenty of good restaurants to choose from withing driving distance. We were a group of women, and I felt very safe in this area. Also, I had two separate reservations for a two night stay. We were supposed to check- out, then check back in to switch rooms. Well, I asked the nice older gentleman if we could just stay in the same room (even though we weren't supposed to b/c we booked through a 3rd party,) but he managed to work it out so we could stay in our room. Talk about going above and beyond! For the price and the value (clean rooms, breakfast, free wifi etc.,) Its worth the price. Next time I'm in Charlotte, I won't hesitate to stay here!!!! I called for extra towels and I was greeted with an irritated voice that said "hello!" You would have thought I was calling her house in the middle of the night playing phone tag! She said she would bring some, but after about 20 minutes of waiting, still no towels. No big deal. We left, went to dinner, and before returning to our room, stopped by the front desk where the kind gentleman asked "how many?" and in seconds, returned with warm fluffy towels! We did this on both nights of our stay and it was no problem.
Proximity to airport Room was clean, with the exception of some random objects (springs, screws) Desk staff were friendly, polite, and competent The room was tiny and loud, pillows were small and lumpy, air system wouldn't stay on to provide white noise. Hospitality staff walked into the room at 9 am while I was in the shower. All things considered, the room was overpriced.
Actually sleeping on the ground is a lot more comfortable Pillows were so small. The thermostat was crazy.. It blew hot air and then cold air all night long. Will not stay there again because of these problems.
Fantastic room! The layout of the hotel was beautiful. The pool and gym area was really nice as well. Not far from the interstate and about 5-8 minutes from downtown. Great location and will hope to stay there again!
This is a hidden treasure in the Charlotte area. The room was very clean and was well furnished. The pool and work out facilities were also very clean and supplies were well stocked. The staff was very professional and courteous. I would highly recommend this hotel to anyone planning to stay in or near Charlotte.
This hotel is very tucked away but is very beautiful. At first it seems like there is no hotel but once you drive up it is magnificent. Everything is very well maintained and clean. Guest services is always willing and able to assist in whatever way they can. Photos online does not give justice to the beauty of the hotel. I know that they have a pool area although I was unable to use it. And room service (breakfast) is very speedy and delicious. I am looking forward to my next trip and the renaissance is definitely where I will be staying.
Enjoyed my stay; excellent workout facilities, great restaurant.
The hotel felt like home away from home. Pillows in most hotels are way too soft. I could actually sleep on these pillows.
Awesome value! Friendly Staff....very helpful when we had a problem. Beautiful Decor! Clean Rooms! My only complaint was they did not have free wi-fi.
WHAT A WONDERFUL PLACE. THE CHEF NEEDS TO BE REFERED TO THE COOKING CHANNEL, CHOPPED, HE CAN COOK LIKE A CHEF THAT NEEDS TO BE RECONIZED BY A LARGE GROUP OF PEOPLE. BUT IF HE IS NEVER FOUND THEN FIND HIM AT THIS HOTEL AND KEEP HIS COOKING TO YOURSELF! AWESOME FOOD AND GREAT EMPLOYEES AND ATMOSPHERE I WILL GO BACK!
I recently stayed here for an overnight trip. Hotel was very nice and tastefully decorated. Rooms were clean and spacious. Beds were very comfortable. Staff was pleasant. Check In and Out went smoothly. Would definitely stay here again during future Charlotte trips!
The rooms were huge, 2 bedrooms with a large bathroom. 2 flat screen tv's. Very nice! I read a lot of reviews before I book a room, and this was a good decision. Surprising how affordable this hotel was.
I had read the reviews and was looking forward to my night's stay. When we arrived everything was great--good food at the restaurant, great service at the restaurant, nice, clean room and very comfortable bed. But my stay there was for an early morning flight. I asked for a wake-up call that never came in--an essential necessity for an early am flight. And I asked for breakfast to arrive at a specific time and it never did. After waiting 20 minutes after the breakfast arrival time, I had to cancel it and head to the airport with two very hungry little kids. Also, the internet service was NOT free as advertised.
My Husband and I spent 8 nights at this Hotel. The room was comfortable. The staff from the Bellman to the Front desk were the most helpful with dining suggestions and directions to get there. January is a slow month and a wonderful time for a leisure vacation. The buffet breakfast is excellent but abit pricey. The bed was very comfortable. The airport was 10 minutes away.
the room cleanliness transport to airport wifi kitchenette ok for the airport or do you need a car
The room was very clean and the staff accommodating. The inside and outside fire pit areas were warm and friendly. The breakfast buffet area was not kept clean or stocked, several dishes and glasses were dirty. The omelet station was manned by a women who spent the whole shift talking and complaining about her life to one of the other co-workers and some of the discussion was not suitable for the young children in the area. the food was only warm and not hot, we ended up leaving and paying for breakfast at a nearby restaurant because none of the 4 people in our party could eat the food that was out. This has never happened, we travel a lot an always stay at hotels that offer free breakfast as a convenience.
Very modern and sleek. Great breakfast, made to order omelette. Very accommodating. Nothing really
Good staff. Warm welcome. Airport shuttle. Good complimentary breakfast. Wonderful room facilities. A good place to stay away from home. Nothing
Great location Forgot to call ylus about the shuttle
Proximity to airport...able to get dinner(tho not very tasty) and a beer. Did not know that we needed to call for shuttle at airport so waited a long time...
Very clean Staff was very helpful Breakfast buffet was delicious Would highly recommend this hotel
We stayed here because it was close to the airport and could leave our car plus have a shuttle take us to the airport and pick us back up. Clean room. Would stay again. Some of the parking area had an iron fence and part of the fence had been broken. we were concerned because we were leaving our car for several days. it needs to be fixed
Location and price were good. The sheets were clean and there were no bed bugs. Breakfast was standard fare. The shower curtain was dirty and the tub had light residue buildup. The staff was slow, unfriendly, and let the phone ring for several minutes while I was checking in. The hotel smelled of cigarette smoke and it was obvious the owners don't care to keep the place nice.
The facilities were decent; room was clean; beds comfortable. TV worked. Staff was nice. Would consider staying again if the need arose. Very disappointed there was no refrigerator (of any size) in the room -- that seems almost standard in hotels nowadays. The breakfast was standard for continental, however, there was no regular coffee!! There continued to be no regular coffee during our entire time eating breakfast. Disappointed the outlets on the lamps did not work.
Staff was nice. Excellent location if you are looking for something close to the airport. Definitely consider this place if you are trying to save some bucks, not a bad price for what you get.
Staff was rude, toilet broken
Quick airport shuttle pickup, within 10 minutes Quick easy checkin and out Nice continental breakfast Room smelled of smoke on arrival--not overwhelming but noticeable at first. Bathroom could use upgrading, but clean and functional.
I thought the hotel was very nice and modern and our room was clean. The room we stayed in did not have a mini-fridge or microwave. I brought milk with us for my toddler and I had to let it spoil overnight because there was no where to put it.
The staff was so friendly, even jumping my battery when my car died.
Hotel is under renovation. I arose early to catch a plane and found there was no hot water for my shower. Also, the coffee pot in the room had not been properly cleaned.
Comfy beds, spacious room, very clean, close to airport and the shuttle was great. Food at the store downstairs was really overpriced (I know all hotels are), out of coffee in the morning when we went to leave
The room we stayed in was clean, contemporary, and comfortable. The staff was great and the breakfast was delicious! Highly recommend the breakfast add on to your room. I asked if we could check out a bit later than 12 and was denied.
would be nice to refresh the rooms. The restaurant was very poor quality of food, even worse than a Shoney's
Large, clean rooms. Room has refrigerator, AC/heater unit worked well, bathroom was updated and clean. No weird smells. Breakfast was more than just continental (eggs, sausage, grits, cereal, breads, fruit, etc) Weird light switches in the rooms, not very bright.
Location to the airport. Attentive staff. Airport shuttle service Room needed maintenance. Smoky smell in the corridors.
Their shuttle was quick and convenient. There were delivery menus available for hungry late arrivers. We experienced no problems during our stay.
Location is great The doors room key doesn't work for a lot of rooms. They said that it was an ongoing issue. So everytime my wife and I left the room we had to wait 15 to 20 mins for the front desk person to come open it. Then their was only 1 of them and they had to do check ins at the same time. All together we wasted about 3 maybe even 4 hrs of our stay waiting to get in the room we paid for. We ask two days for a manager and they always said he wasn't on site. Then the front desk ppl caught attitudes because they had to walk us up to our rooms a lot. They could have said they had issues with their doors and I would have went across the street to the other hotel.
Hotel was very nice, centrally located with lots of restaurants & shops within walking distance. Room was clean, bed was very comfortable. Will stay here again, if ever in this area again.
Good location relative to Carowinds Room/bathroom was a bit small. Bathroom door opened outward and blocked the entrance door.
The location was wonderful. We went to a Panthers game Friday night and was only a 15 minute drive to the hotel after the game. Even though it was 1 AM when we arrived, the staff was friendly and very helpful. I liked that the hotel had a security guard patrolling the parking lot. Saturday morning we went to the National White Water Center and it was only a 18 minute drive with traffic. Pool and hot tub were nice after a hard day of paddling and rope courses. Our room was quiet except for the occasional plane passing over. Thoroughly pleased with the breakfast options. I would definitely stay here again. Hard to find the hotel entrance from the highway since it is part of a thru way from the Mobile gas station. I drove past it twice before I was able to enter.
Very close to airport; prompt shuttle service and beautiful rooms. The bed was very comfortable.
It was just gross. For example, I took a hot shower and the bathroom doesn't vent well. The steam condensed on the ceiling and in some cases dripped onto the ground. The drips were this incredible yellow buttery mess. One of the most repulsive things I have ever seen in my life. Also it is very close to the airport but it is not possible to walk there, no matter which way you go you'll have to walk on a highway eventually, so you will have no choice but to take a $14 cab. (That's the minimum fare) Also there's a much nicer hotel in the same parking lot, I can't believe I was so stupid.
I normally stay at Marriott Courtyard when I travel to Charlotte. This time, due to the great ratings on TripAdvisor, I stayed at the Hampton Inn. It was wonderful - far superior to the Courtyard. I've definitely found my home away from home.
I liked all of it. personnel is excellent all around. shuttle readily available. distance from airport is less than two miles. I got a good rate on internet site. not a problem for me, but the wake up call were jets from clt flying overhead
It was a very nasty place to stay in. The staff were rude, the occupants were fighting with the staff when i got there, about to be kicked out from the motel.
Nothing My boyfriend
Very friendly staff, great service.
Very low price, but not bad room and service. They instructed me how to be picked up very politely even though I can't speak English well. No special bad point. I have no idea about the breakfast because I left very early.
We needed a park and stay for flight out of Charlotte. Not only did we get the service, but had a free breakfast. This was important considering the airlines have cut back on flight meals. I've already recommended the hotel to friends when they fly out of Charlotte.
clean, location,great staff not an exception breakfast
Large room with full kitchen Parking was very crowded
Great experience. Beautiful room, great staff and a great neighborhood.
This guest did not leave comments about this hotel.
Price and suite style room Gentleman working the breakfast area was so friendly and outgoing. Some of the furniture was old and a little worn. Stain on the bedspread. Room smelled vaguely like smoke although nonsmoking. The hotel was rated so highly on websites that I expected more.
The size of room and having breakfast everyday. Friendly helpful staff
The staff was very friendly and helpful. I wish the thicker decorative blinds would slide to cover more of the window so that I didn't get sun first thing in the morning. Not a real big deal though.
Location close and convenient to family we visited. Enjoyed complimentary breakfast, pool and gym.
This guest did not leave comments about this hotel.
Comfy room, great hi-def channel offerings. Pleasant smell in hotel and room. Front desk staff *more* than helpful during my all-day seminar. Highly recommend.
Very clean facility and nice staff. Free hot breakfast and dinner. Nothing
This guest did not leave comments about this hotel.
We arrived at 2:00 am, saw the dirty room and asked for another room which was not available. However, staff came to clean the bathroon and brought clean bedsheets Breakfast was good. Wrinkled bed sheets and beds were poorly made. Nedsheets and pillow cases had stains and hair on them. Bathroom floor was not clean (blood stains on the floor, hair around the toilet and on the floor)
Very close to the airport. Tasty breakfast. Laundry in the building. Large laundromat and supermarket directly across the street. Standard room with two queen beds had a small refrigerator and microwave. rooms are surprisingly well noise insulated. Regularly forgot how close this hotel was to the airport until walking outside and having a plane fly directly overhead. Housekeeper started banging on the door at 9am everyone morning to ask if I was leaving. Definitely not welcomed when you just got finished working at 2am and clearly have three more days on your reservation.
location to airport. very country like settting. good breakfast the noise upstairs was very loud. had to call front desk twice for noise complaint. nothing was done about the noise.
The rooms will be nice when finished. The place was being renovated. And the doors were not secure from the parking lot into the hotel. I did not feel comfortable with such easy access for anyone to walk right into the hotel from the back entrances. Tile work was not completed, paint on the walls was not completed.
Close to airport Rooms and old and dirty looking
Breakfast, the cookies and the lemonade. Furniture and carpet were stained. Their were ants in my room and from the response I received it wasn't the first time they had been informed of this issue.