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The hotel was in a great location as we were visiting Birmingham for the Christmas markets and shopping at the Bullring. Nothing at all.
Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests
The view, bed and the shower Chaotic buffet breakfast.
Very accomodating staff Dusty and the food was the same every day!
location was easy to find wifi was only in the lobby and I had to pay to use their parking deck
My visit was good and enjoyed my stay as the location is near the clubs and restaurants and the German Market The fact that the cleaners woke me up three times between 8.30am and 9.30am by entereing my room while I was sleeping
the size of our room was excellent
Location; bar. 1. Staff ignoring people who were smoking in the non-smoking/eating sections of the hotel. 2. Newspapers having to be collected from reception - I wanted to read in bed. 3. The shower leaks all over the bathroom floor because the shower door doesn't fit properly
Location despite being far from the railway station What we were charged had nothing to do with both your prices on the internet and nothing to do with the numbers of breakfasts we had. we had to intervene to both. this is the first time we are facing this after hundreds of hotels we visited. we had our room left for the hole day as we woke up one day
Proximaty to centre
hotel room was lovely - good value for money and the breakfast was good.
Jurys have really up the mark in this Hotel,We have stayed before and it gets better every year.
double beds in thetwin rooms and being allowed to have a smoking room
the pizza. screaming kids running about in the corridor.
Convenient location. Ideal for a night out in the centre of Birmingham. Rooms were pretty basic, but sound enough for what we needed them for.
o conforto do quarto, o pequeno almoço e a vista sobre a cidade. falta de toucas de duche!
Quarto maravilhoso maravilhoso vista maravilhosa Spa!
quarto,cama,cafe no quarto,vista de janela
A localização central ( cidade e acessivel a meios de transporte ) O restaurante / qualidade preço fraca
Situação do hotel.
gostei do espaco do quarto sumo de laranja ao pequeno almoco
A Cama era boa e dormi tranquilo A antipatia de alguns funcionarios e a cobrança dos serviços de Internet caríssimos que não se entendem nos dias de hoje onde grande parte dos hoteis oferecem este serviço essencialmente para um Hotel que pratica preços carissimos durante a Feira de Birmingham
Oriental brasserie was unusual & food was excellent It was a little hard to find
Superb location, very easy to reach by car, 5 mins walking distance between New Street Station and the main shopping centre, and the Symphony Hall, but just far enough out to be away from the hustle and bustle if you want time out. About 15 easy minutes walk from the Jewellery Quarter Mattress was a bit lumpy, so didn't get a good night's sleep, however it's the first time that has happened to me when I've stayed here
How accessible the station, NIA etc were to us Taxi company used by hotel (Falcon)
The location is excellent, convenient for concert hall, theatre, museum, cinema, shops etc and a short walk from the station. Staff were pleasant and helpful. The rooms are very tired and those facing the road very noisey, better double glazing would help. The meals are expensive but the hotel is close to the canalside bars and restaurants so it is not a problem.
Very convenient to all ameneties. Also a nice relaxed comfortable stay. Will use again.
Room was very comfortable, staff very helpful.Good experience. Cuisine choice was limited.
The rooms were not how I imagined from the pictures or describtion
Ideally placed for shopping. Quiet and able to work in my room when required to do so. Room service very good.
the wonderful Italian Restaurant across the way!
The location was very convenient Rooms were very hot and the breakfast was so expensive that we went elsewhere
Conceito de hotel diferente, com quartos pequenos mas suficientes para quem passa uma ou duas noites na cidade. Casas de banho não muito práticas dado que não há área específica para o duche. Depois do duche o chão da casa de banho fica molhado o que se torna um pouco incómodo quando lá se regressa depois do duche.
friendly clean comfortable noise outside from residential area
everything about it was very good. room, reception, food ,staff excellent.enjoyable stay. none
Location and cost
Was centraly located to bars & shops The price of the 3 rooms we booked were very expensive compared to the rates on offer on all inroom advertising, on checkin the girl on the desk comented that the rooms were expensive.
Very friendly and helpful staff, free car park and good breakfast. n/a
Ideal location for city,easy to get to with ample parking facilities. Room very spacious & clean Bed was a bit hard but that is personal choice
The staff were excellent , especially the waitress at breakfast who was on her own and the breakfast room was full! We did have to wait longer than we wanted for our breakfast but she was so attentive and apologetic
The staff were extremely attentive and helpful for the whole duration of my stay. The location was also very central, with easy access to shops and restaurants. The room was fairly dated and needed refreshing. The shower made a loud squeak whilst using it.
good location, friendly staff, good price
friendly staff and a good evening meal Room size was very small
Staff very friendly Only 1 bath towel and hand towel for 2 people,the headboard was sticky minor things really and we didnt complain
the location of the hotel.comfortable bed. The room is very small and cramped.
Excellent staff, good breakfast Small room -a bit gloomy
The staff were very friendly, the hotel was central, room, bathroom very clean. Overall a nice experience
Good location, good cleaness Poor booking process
No Hotel Literature. Not enough Coffee,tea, Milk.
Welcome and hotel quality Cab firm supplied by the hotel charged an excessive fare for a short journye, namely £29 for a journey to Wythell
Only stayed 1 night whilst attending a ball at the icc but found hotel comfortable breakfast excellent. Car parking
Convenient to Broad Street. Good breakfast (extra cost though). Parking.