Quer guardar como a sua moeda permanente, ou apenas nesta visita?
A localização A limpeza. As toalhas limitavam-se a ser dobradas , nunca foram mudadas. O cheiro nos corredores era desagradável. Do exterior o hotel tem um aspecto decadente.
Boa localização e proximidade à central dos comboios. O pequeno almoço, qualidade - relação preço.
O hotel fica em uma excelente localização, na principal rua de compras em Birmingham. A única resalva é em relação ao barulho a tarde e a noite, devido a movimentação de pessoas e comerciantes. Mas, voltaria ao hotel com certeza, mas preferira um quarto de fundos.
a localização do hotel, muito central, perto de todos os pontos de interesse, e das estações de comboio
É no centro da cidade e está perto de transportes públicos. O quarto tinha muito pó, sobretudo a alcatifa.
A localização é central com serviços de comércio e transportes muito próximos. A limpeza deixava muito a desejar. Muito pó na alcatifa e teias de aranha no tecto e na ventilação.
A simpatia de uma das recepcionistas
Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests
location was easy to find wifi was only in the lobby and I had to pay to use their parking deck
The hotel was in a great location as we were visiting Birmingham for the Christmas markets and shopping at the Bullring. Nothing at all.
Very accomodating staff Dusty and the food was the same every day!
The view, bed and the shower Chaotic buffet breakfast.
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
Great, location, good food, and comfortable quiet room!
the breakfast was fantastic.
Staff really friendly without fail.
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
The location, comfort and cleanliness of the hotel.
Large comfortable rooms, well heated and great bed
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
very close to town centre
o conforto do quarto, o pequeno almoço e a vista sobre a cidade. falta de toucas de duche!
Quarto maravilhoso maravilhoso vista maravilhosa Spa!
quarto,cama,cafe no quarto,vista de janela
Location; bar. 1. Staff ignoring people who were smoking in the non-smoking/eating sections of the hotel. 2. Newspapers having to be collected from reception - I wanted to read in bed. 3. The shower leaks all over the bathroom floor because the shower door doesn't fit properly
the pizza. screaming kids running about in the corridor.
the size of our room was excellent
Convenient location. Ideal for a night out in the centre of Birmingham. Rooms were pretty basic, but sound enough for what we needed them for.
Jurys have really up the mark in this Hotel,We have stayed before and it gets better every year.
Location despite being far from the railway station What we were charged had nothing to do with both your prices on the internet and nothing to do with the numbers of breakfasts we had. we had to intervene to both. this is the first time we are facing this after hundreds of hotels we visited. we had our room left for the hole day as we woke up one day
double beds in thetwin rooms and being allowed to have a smoking room
My visit was good and enjoyed my stay as the location is near the clubs and restaurants and the German Market The fact that the cleaners woke me up three times between 8.30am and 9.30am by entereing my room while I was sleeping
Proximaty to centre
hotel room was lovely - good value for money and the breakfast was good.
The comfort of the rooms and big bathrooms along with the atmosphere in the bar/restaurant area. gorgeous breakfasts with very good attention to detail with what was on offer. The shower was a bit low in both pressure and height and the room a bit cool.
The service in the bar was appalling and the hotel is starting to look shabby and neglected.
Close to Birmingham New Street rail station
Stylish decor the very poor service!!! both reception and in the restaurant!!!
The room was comfortable. The check-in experience was very amateur for a hotel of your calibre. Also I found that the carpet in the room was quite stained.
The availability of an iron and ironing board in my room. When I went down to breakfast I was seated and then ignored for about 25 minutes. I had to ask one of the staff if I could order as I had a tight schedule.
massage chairs in the spa were a big plus
This is the second time here and we had another wonderful time! We especially love the position as its very close to the canal network and various bars and restaurants - plus very near to the City Centre. Lovely atmosphere too as, although its an incredibly comfortable hotel it also has a 'warm and inviting' feel. Your staff are 'second to none' - well done! Hope this assists - thanks.
room was lovely Checking out was long winded as only one receptionist on, we were checking out at 07.15am (not a busy time!) to be at an appt for 07.30 but receptionist was back & forward as couldn't find a receipt for customer in front of us and never once asked for someone to serve,so we were late for our appt by few minutes....poor
The Hotel was spot on staff very helpfull walking into city centre was about 15 minutes through not very nice side streets. ( not recomended returning from NIA at night )
The room was very clean and well presented and very quiet. Coffee & Tea available. I did not like the Hotel policy of requiring a deposit if you were going to use any of the facilities.For example we had dinner in the restaurant but I was not allowed to charge it to my room because I had not paid a deposit when I booked in. I paid cash. It is a minor irritation but a silly policy.
The whole package, from the staff to the great accommodation. Just one very small thing, at breakfast, the plates weren't warmed so breakfast was cold before it got to the table.
The location of the hotel is a short walk from the staion and from the bull ring The rooms are basic beds not comfortable air con very load for a new hotel only a shower with basic soap travel lodge style food in restraunt poor rough area laminated floors in bedroom would not recormend this as a buiness hotel
the breakfast was delicious, hotel is quite near to the new street railway station and the shopping centre bullring although the hotel should be 4*, some services and facilities, which should be in 4* hotel are missing - minibar, safebox, bathroom amenities + the price 15 GBP also for TV (bbc, cnn...) is too high! (standard TV channels should be for free)
The hotel had a pretty good location, fairly central to the city and shops. I was literally a few minutes from where I needed to be. The room was very cold in the morning however it did snow over night and the beds were not partically spacious
On a cold winters night it was very very close to the bar we were going to that evening and it was close to local shops and supermarket! Staff were extremely unwelcoming and not usefull in the slightest
Nice and friendly receptionists I choose the hotel because Internet should be available. That turned out to be the case only in the first floor, not in my room.
the heating,as it was very cold in birmingham city that day we was their no where to park!!!!!!!!!!!!!!!!!!!!!
For the price, I would have expected more. It was clean and basic.
I have stayed at this hotel before and all was as before. The room was clean, the bed comfortable. It was of concern to me that the receptionist did not appear to have my booking - it turned out my name had been spelt wrongly. I had asked for non feather pillows due to an allergy. There was a feather pillow in my room, I had to ask for this to be removed and replaced. There were problems with turning on the water for a bath through a shower mixer.
The hotel is nice for business trip.
Richard who greated us and checked us out was outstanding. slight damp issue in top corner of bedroom.(not bothered for one night)Bathroom need modernising.
Convenience Old and foul smelling
I stayed there several times and always been very happy, however on this occassion I was very dissapointed in the room wasnt what I expected or value for money.
The location is excellent, right at the heart of prime shopping outlets and 30 meters from all transport. The room was spotless, spacious and very comfortable.
Nice,clean and comfortable Not that easy to get to in a car.
Traditional comfort with up to date facilities, warm welcoming staff and very good food.
The hotel was very nice and it is in an excellent location for all the shops. The room was very hot, there was air conditioning but it was very noisy.
Beautiful hotel, felt right at home. The bed was comfy and the decorating was extroardinary! Nothing!
Very convenient to all ameneties. Also a nice relaxed comfortable stay. Will use again.
The location is excellent, convenient for concert hall, theatre, museum, cinema, shops etc and a short walk from the station. Staff were pleasant and helpful. The rooms are very tired and those facing the road very noisey, better double glazing would help. The meals are expensive but the hotel is close to the canalside bars and restaurants so it is not a problem.
Superb location, very easy to reach by car, 5 mins walking distance between New Street Station and the main shopping centre, and the Symphony Hall, but just far enough out to be away from the hustle and bustle if you want time out. About 15 easy minutes walk from the Jewellery Quarter Mattress was a bit lumpy, so didn't get a good night's sleep, however it's the first time that has happened to me when I've stayed here
How accessible the station, NIA etc were to us Taxi company used by hotel (Falcon)
Ideally placed for shopping. Quiet and able to work in my room when required to do so. Room service very good.
the wonderful Italian Restaurant across the way!
Oriental brasserie was unusual & food was excellent It was a little hard to find
Room was very comfortable, staff very helpful.Good experience. Cuisine choice was limited.
The location was very convenient Rooms were very hot and the breakfast was so expensive that we went elsewhere
The rooms were not how I imagined from the pictures or describtion
gostei do espaco do quarto sumo de laranja ao pequeno almoco
Situação do hotel.
A Cama era boa e dormi tranquilo A antipatia de alguns funcionarios e a cobrança dos serviços de Internet caríssimos que não se entendem nos dias de hoje onde grande parte dos hoteis oferecem este serviço essencialmente para um Hotel que pratica preços carissimos durante a Feira de Birmingham
A localização central ( cidade e acessivel a meios de transporte ) O restaurante / qualidade preço fraca
a localização, quase dentro aeroporto, optimo para quem faz escalas com voos muito cedo, bar aberto para refeiçoes ligeiras até tarde, mini bar no quarto.
Localização e aspecto limpo, pois foi remodelado há pouco tempo. Pequeno almoço com pouca variedade e acima de tudo pouca quantidade, o que faz com que a comida rápidamente acabe e a sua reposição um pouco demorada.
proximidade do aeroporto não
Mobiliário dos quartos - design
Preço e localização do hotel atendendo à hora de chegada do voo
O Hotel está muito bem situado, perto do hotel e perto do N.E.C. Tive a agradável surpresa de ter uma excelente ensonorizaçao, pois está a 2 min do aeroporto(que por sinal é muito movimentado) e não se ouve barulho absolutamente nenhum! A minha estadia foi de 4 dias, sendo que 2 deles ,tive que solicitar ás 18h da tarde que me fossem fazer a limpeza do quarto pois até aquela hora não tinha sido feita!
Dentro do aeroporto, boa opção para chegadas tardias ao aeroporto, conforto e boa relação preço qualidade. a repetir certamente.
Room service was excellent!
Everything was very nice,the staff were friendly and helpful. The hotel was only about 10 min walk from the nec. The meals were a bit to expensive.
Heating did not work very good,only cold air and it was -6 outside.
leisure facilities, close to nec
the menu choice and the food and service in the restaurant was excellent, the rooms were very comfortable as well. When I was arriving to find the hotel (however it was in the darkness) I felt that there could be better directional signage for the hotel on the surrounding roads.
Location - Near NEC and Birmingham Airport Rooms tiny with single bed up against wall. No Aircon and advised not to open windows as the Mosquitos will come in. Restaurant expensive for extremely average food.
the late bar and the variety of the restaurents the cost of the restaurent and the fact that a service charge was put on the bill automatically.....even though it was a self service meal??
Our room was booked from 3pm, but there was no twin room ready when we checked in at 4pm, yet they wouldnt allow us a late checkout either, that was unreasonable. Also, food was a v basic bar menu, or a la carte expensive fine dining or the middle option was a buffet which costs £33 per head and was a total rip off. A glass of wine ws £7.95. Do not recommend eating here. Although breakfast was included in our rate, we couldnt pay the £3.50 tray service to have it delivered to our room, we would also have to pay an additional £20 for the breakfast!! I think the website should inform you of this and I think it is unfair.
All staff I came into contact with, the checking- in staff and particularly the concierge staff were excellent, pleasant and extremely helpful. Obviously, as it is near the NEC it was quite crowded and noisy in parts/
We booked the hotel because hotel had a multi-million pound update. Unfortunately we were put in one of old rooms not refurbished. The hotel accommodated us when we explained we booked the hotel on-line because of the refurbishment and we were moved to a more suitable room
swimming pool the room was a bit shabby -bathroom the guy next door smoked hanging out side the window and there were tab ends all over the flat roof outside It was not as nice as the other 2 stays
É um hotel bem situado e com gente que o frequenta muito jovem o que vem dar um ar muito juvenil .... nas "Toilettes" deverá haver toalhas de banho grandes e nao toalhas de rosto para secar o corpo ... é o unico pecado .....