Conceito de hotel diferente, com quartos pequenos mas suficientes para quem passa uma ou duas noites na cidade. Casas de banho não muito práticas dado que não há área específica para o duche. Depois do duche o chão da casa de banho fica molhado o que se torna um pouco incómodo quando lá se regressa depois do duche.
Proximaty to centre
the size of our room was excellent
My visit was good and enjoyed my stay as the location is near the clubs and restaurants and the German Market The fact that the cleaners woke me up three times between 8.30am and 9.30am by entereing my room while I was sleeping
Location; bar. 1. Staff ignoring people who were smoking in the non-smoking/eating sections of the hotel. 2. Newspapers having to be collected from reception - I wanted to read in bed. 3. The shower leaks all over the bathroom floor because the shower door doesn't fit properly
double beds in thetwin rooms and being allowed to have a smoking room
Location despite being far from the railway station What we were charged had nothing to do with both your prices on the internet and nothing to do with the numbers of breakfasts we had. we had to intervene to both. this is the first time we are facing this after hundreds of hotels we visited. we had our room left for the hole day as we woke up one day
Jurys have really up the mark in this Hotel,We have stayed before and it gets better every year.
hotel room was lovely - good value for money and the breakfast was good.
Convenient location. Ideal for a night out in the centre of Birmingham. Rooms were pretty basic, but sound enough for what we needed them for.
the pizza. screaming kids running about in the corridor.
Comfortable atomsphere. I booked a smoking room but did not get one.
rooms are basic but very clean, good location on canel side about 30min walk to centre
Close to Birmingham Center Dirty Environment surrounding Hotel Poor Quality Bed Linen Tired decor and TV at an unwatchable height Room was no smoking but had been smoked in (extensive burn marks in bathroom) Laundry next door to room and noisy all night insufficient drinks materials in room
Good price and location. Very helpful receptionist
Central heating system
facilities and location gave good value Evening meals could be a lot better. No proper lounge area
All the staff were very helpful and appeared happy to deal with customers /requests nothing
15 minutes walk from the Centre of Birmigham, clean and comfortable Breakfast far too expensive £8.50 for English breakfast to expensive
Location Reception staff were unreceptive. Although two rooms were booked, these had to be paid for individually. Morning newspapers were non-existant.
The bar area is nice The rooms are jn need of refurbishment - there was a big blackmark above the heater and a crack in the wall near the window!
The location was very convenient Rooms were very hot and the breakfast was so expensive that we went elsewhere
Superb location, very easy to reach by car, 5 mins walking distance between New Street Station and the main shopping centre, and the Symphony Hall, but just far enough out to be away from the hustle and bustle if you want time out. About 15 easy minutes walk from the Jewellery Quarter Mattress was a bit lumpy, so didn't get a good night's sleep, however it's the first time that has happened to me when I've stayed here
The rooms were not how I imagined from the pictures or describtion
Oriental brasserie was unusual & food was excellent It was a little hard to find
The location is excellent, convenient for concert hall, theatre, museum, cinema, shops etc and a short walk from the station. Staff were pleasant and helpful. The rooms are very tired and those facing the road very noisey, better double glazing would help. The meals are expensive but the hotel is close to the canalside bars and restaurants so it is not a problem.
Ideally placed for shopping. Quiet and able to work in my room when required to do so. Room service very good.
Room was very comfortable, staff very helpful.Good experience. Cuisine choice was limited.
How accessible the station, NIA etc were to us Taxi company used by hotel (Falcon)
Very convenient to all ameneties. Also a nice relaxed comfortable stay. Will use again.
the wonderful Italian Restaurant across the way!
a clean and tidy hotel, pleasant staff being questioned about breakfast payment, even thou we had pre paid the night before, plus car parking was not clear, and cost more than the advertised £10.00 a day
Restaurant staff very friendly and attentive.
Reception and restaurant staff were superb. The hotel design is very good and spacious. The car parking arrangements were poor.
the staff were very helpful and friendly
The warm welcoming and great customer service the room, just about everything. N/A
Nothing stands out - a city centre hotel like any other. Not sepcifically.
The stuff was very polite and effective to their duties. The bathroom wasn't immaculately clean.
The location was perfect Was saturday night and till 1am there was a music from a local disco club that you can hear till inside in your room. A bad noise.
warm friendly staff. Value for money. very goood The view overlooked the car park
The booking hadn't been confirmed so luckily another room was available.
quarto,cama,cafe no quarto,vista de janela
Quarto maravilhoso maravilhoso vista maravilhosa Spa!
o conforto do quarto, o pequeno almoço e a vista sobre a cidade. falta de toucas de duche!
a localização do hotel, muito central, perto de todos os pontos de interesse, e das estações de comboio
A localização é central com serviços de comércio e transportes muito próximos. A limpeza deixava muito a desejar. Muito pó na alcatifa e teias de aranha no tecto e na ventilação.
O hotel fica em uma excelente localização, na principal rua de compras em Birmingham. A única resalva é em relação ao barulho a tarde e a noite, devido a movimentação de pessoas e comerciantes. Mas, voltaria ao hotel com certeza, mas preferira um quarto de fundos.
A localização A limpeza. As toalhas limitavam-se a ser dobradas , nunca foram mudadas. O cheiro nos corredores era desagradável. Do exterior o hotel tem um aspecto decadente.
Boa localização e proximidade à central dos comboios. O pequeno almoço, qualidade - relação preço.
É no centro da cidade e está perto de transportes públicos. O quarto tinha muito pó, sobretudo a alcatifa.
A simpatia de uma das recepcionistas
The hotel is nice for business trip.
Beautiful hotel, felt right at home. The bed was comfy and the decorating was extroardinary! Nothing!
Nice,clean and comfortable Not that easy to get to in a car.
The location is excellent, right at the heart of prime shopping outlets and 30 meters from all transport. The room was spotless, spacious and very comfortable.
Richard who greated us and checked us out was outstanding. slight damp issue in top corner of bedroom.(not bothered for one night)Bathroom need modernising.
I stayed there several times and always been very happy, however on this occassion I was very dissapointed in the room wasnt what I expected or value for money.
I have stayed at this hotel before and all was as before. The room was clean, the bed comfortable. It was of concern to me that the receptionist did not appear to have my booking - it turned out my name had been spelt wrongly. I had asked for non feather pillows due to an allergy. There was a feather pillow in my room, I had to ask for this to be removed and replaced. There were problems with turning on the water for a bath through a shower mixer.
The hotel was very nice and it is in an excellent location for all the shops. The room was very hot, there was air conditioning but it was very noisy.
Convenience Old and foul smelling
Traditional comfort with up to date facilities, warm welcoming staff and very good food.
Situação do hotel.
A Cama era boa e dormi tranquilo A antipatia de alguns funcionarios e a cobrança dos serviços de Internet caríssimos que não se entendem nos dias de hoje onde grande parte dos hoteis oferecem este serviço essencialmente para um Hotel que pratica preços carissimos durante a Feira de Birmingham
gostei do espaco do quarto sumo de laranja ao pequeno almoco
A localização central ( cidade e acessivel a meios de transporte ) O restaurante / qualidade preço fraca
The location of the hotel is a short walk from the staion and from the bull ring The rooms are basic beds not comfortable air con very load for a new hotel only a shower with basic soap travel lodge style food in restraunt poor rough area laminated floors in bedroom would not recormend this as a buiness hotel
The whole package, from the staff to the great accommodation. Just one very small thing, at breakfast, the plates weren't warmed so breakfast was cold before it got to the table.
The room was very clean and well presented and very quiet. Coffee & Tea available. I did not like the Hotel policy of requiring a deposit if you were going to use any of the facilities.For example we had dinner in the restaurant but I was not allowed to charge it to my room because I had not paid a deposit when I booked in. I paid cash. It is a minor irritation but a silly policy.
The Hotel was spot on staff very helpfull walking into city centre was about 15 minutes through not very nice side streets. ( not recomended returning from NIA at night )
the breakfast was delicious, hotel is quite near to the new street railway station and the shopping centre bullring although the hotel should be 4*, some services and facilities, which should be in 4* hotel are missing - minibar, safebox, bathroom amenities + the price 15 GBP also for TV (bbc, cnn...) is too high! (standard TV channels should be for free)
Nice and friendly receptionists I choose the hotel because Internet should be available. That turned out to be the case only in the first floor, not in my room.
For the price, I would have expected more. It was clean and basic.
the heating,as it was very cold in birmingham city that day we was their no where to park!!!!!!!!!!!!!!!!!!!!!
On a cold winters night it was very very close to the bar we were going to that evening and it was close to local shops and supermarket! Staff were extremely unwelcoming and not usefull in the slightest
The hotel had a pretty good location, fairly central to the city and shops. I was literally a few minutes from where I needed to be. The room was very cold in the morning however it did snow over night and the beds were not partically spacious
O pessoal da recepção foi amável, o hotel está bem próximo a estação de trem New Street e a ruas de comércio. O quarto executive que ficamos era espaçoso e muito confortável. Como ficamos em um quarto de frente, no sábado à noite escutava-se o barulho da rua e das pessoas.
Everything was very nice,the staff were friendly and helpful. The hotel was only about 10 min walk from the nec. The meals were a bit to expensive.
We booked the hotel because hotel had a multi-million pound update. Unfortunately we were put in one of old rooms not refurbished. The hotel accommodated us when we explained we booked the hotel on-line because of the refurbishment and we were moved to a more suitable room
Heating did not work very good,only cold air and it was -6 outside.
Our room was booked from 3pm, but there was no twin room ready when we checked in at 4pm, yet they wouldnt allow us a late checkout either, that was unreasonable. Also, food was a v basic bar menu, or a la carte expensive fine dining or the middle option was a buffet which costs £33 per head and was a total rip off. A glass of wine ws £7.95. Do not recommend eating here. Although breakfast was included in our rate, we couldnt pay the £3.50 tray service to have it delivered to our room, we would also have to pay an additional £20 for the breakfast!! I think the website should inform you of this and I think it is unfair.
the late bar and the variety of the restaurents the cost of the restaurent and the fact that a service charge was put on the bill automatically.....even though it was a self service meal??
the menu choice and the food and service in the restaurant was excellent, the rooms were very comfortable as well. When I was arriving to find the hotel (however it was in the darkness) I felt that there could be better directional signage for the hotel on the surrounding roads.
Room service was excellent!
leisure facilities, close to nec
Location - Near NEC and Birmingham Airport Rooms tiny with single bed up against wall. No Aircon and advised not to open windows as the Mosquitos will come in. Restaurant expensive for extremely average food.
All staff I came into contact with, the checking- in staff and particularly the concierge staff were excellent, pleasant and extremely helpful. Obviously, as it is near the NEC it was quite crowded and noisy in parts/
swimming pool the room was a bit shabby -bathroom the guy next door smoked hanging out side the window and there were tab ends all over the flat roof outside It was not as nice as the other 2 stays
Staff really friendly without fail.
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
Great, location, good food, and comfortable quiet room!
The location, comfort and cleanliness of the hotel.
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
the breakfast was fantastic.
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
very close to town centre
Large comfortable rooms, well heated and great bed
Stayed one night for a BU Open Day in a family room which was very comfy and had a super bathroom. Friendly, efficient staff. Excellent pool & spa facilities which we thoroughly enjoyed. Fantastic breakfast - set us up for the day trekking around the Uni! For some reason drivers appear unable to park within the clearly parked parking bays - not the hotel's fault, of course, but maybe an occasional check by the hotel and leaflet under the offender's windscreen wiper might help :o)
Your staff were welcoming and helpful. It seemed that the comfort of the guests was their top priority.The breakfast was well cooked and there was plenty of it. The room was very comfortable. The room overlooked a car park.
The hotel was lovely and relaxed. The swimming pool and gym were an added bonus. It was only a ten minute walk to some lovely restaurants and sights. The location was ideal as it was far enough away from the noise of night clubs and bars yet near enough to walk to.
Its easy access to the city and its amenities, like the Mail Box, and canalside. The fact that you had to pay for parking to stay there. Also, there was no hot water at 5 oclock, or in the morning.
staff very efficient , able to check into room early, late check out (1pm) accomodated n/a
The decor was outstanding and made our trip to birmingham feel really special
The bed and pillows were so comfortable, i didnt want to get out of bed. there needs to be a bigger/brighter sign on the building as we had trouble locating it.
There was a power cut at the hotel for approx half an hour.
The bar staff was very friendly, ... Our check in was very slow, whilst two other couples got checked in, we were still in the process. Still don't know why.
Friendly staff, cleanliness of facilities Asked reception to order a taxi and we were not told the venue was within a 10 minute walk....fairly embarrassing when the taxi driver asked for £3.60 fare!!
the welcome was very friendly,use of pool very good,nice and warm in cold weather.
Modern, clean, friendly
The room was very clean. The check in & check out process was extremely swift. The bar was poorly stocked. The bar menu was not very inspiring.
Close to NEC and straightforward journey. Staff were so friendly and nothing was too much trouble. Food in restaurant and bar expensive
I booked stating that I wanted two rooms adjoining and that I was disabled and requested a ground floor if no lift. When we arrived we were down two flights of stairs round two long corridors before reaching our room. These rooms were not adjoining. I complained and was offered a room on ground floor but my other room was still on the other floor. I had telephoned the night before and confirmed my booking also to confirm adjoining rooms and was assured this would happen. We eventually got adjoining rooms on the following night. The staff were very helpfull but it would have been better without the hassel. The dining room again was poorly staffed. Only one waitress for all of the area. We were served once and then saw no one, we had to go looking for service just for a glass of water. The staff who were on were polite and helpfull. I probaly would use them again for ease of place for visiting Crufts, but would insist on talking to the manager in advance to make sure my requirements were dealt with correctly. My frinds were from the USA and I do not think they would recommend this hotel although often stay in Holiday Inns over there.
Really cheap rooms. A nice place to stay. I would return. Only downside was that were not given an option of a smoking/non smoking room and although I usually don't mind being around smoke the smoking room we were given was very stale. After returning to the room it always took ten minutes to get used to the smell of smoke. I know that cant really be helped too much but a simple air freshener in the room would do the job. Rooms could do with a lick of paint.
Very friendly staff, comfortable, great blackout blinds, very quiet rooms, despite weddings going on. Excellent gym and spa facilities. Good bus service into Birmingham. Drinks and food a bit expensive, went to the nearby Harvester for a nightcap on our second night.
Fitness/gym facilities and pool. All staff very friendly and helpful
It was good to find a hotel with a decent size sauna, swimming pool, steam room and a jacquzzi, all of which worked and were clean. The changing room were very very good for this type of hotel The breakfast experience was a little poor on a quiet Saturday as there was only one staff member on and a lot of things had run out, cooked breakfast, crockery, glasses for juice. Although on a busy Sunday things were much better and almost opposite.
Friendliness of the staff & spa facilities