Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests
location was easy to find wifi was only in the lobby and I had to pay to use their parking deck
The view, bed and the shower Chaotic buffet breakfast.
The hotel was in a great location as we were visiting Birmingham for the Christmas markets and shopping at the Bullring. Nothing at all.
Very accomodating staff Dusty and the food was the same every day!
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
Large comfortable rooms, well heated and great bed
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
The location, comfort and cleanliness of the hotel.
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
very close to town centre
Staff really friendly without fail.
Great, location, good food, and comfortable quiet room!
the breakfast was fantastic.
quarto,cama,cafe no quarto,vista de janela
o conforto do quarto, o pequeno almoço e a vista sobre a cidade. falta de toucas de duche!
Quarto maravilhoso maravilhoso vista maravilhosa Spa!
Location despite being far from the railway station What we were charged had nothing to do with both your prices on the internet and nothing to do with the numbers of breakfasts we had. we had to intervene to both. this is the first time we are facing this after hundreds of hotels we visited. we had our room left for the hole day as we woke up one day
the size of our room was excellent
double beds in thetwin rooms and being allowed to have a smoking room
Location; bar. 1. Staff ignoring people who were smoking in the non-smoking/eating sections of the hotel. 2. Newspapers having to be collected from reception - I wanted to read in bed. 3. The shower leaks all over the bathroom floor because the shower door doesn't fit properly
My visit was good and enjoyed my stay as the location is near the clubs and restaurants and the German Market The fact that the cleaners woke me up three times between 8.30am and 9.30am by entereing my room while I was sleeping
hotel room was lovely - good value for money and the breakfast was good.
Convenient location. Ideal for a night out in the centre of Birmingham. Rooms were pretty basic, but sound enough for what we needed them for.
Jurys have really up the mark in this Hotel,We have stayed before and it gets better every year.
Proximaty to centre
the pizza. screaming kids running about in the corridor.
The room was comfortable. The check-in experience was very amateur for a hotel of your calibre. Also I found that the carpet in the room was quite stained.
Stylish decor the very poor service!!! both reception and in the restaurant!!!
This is the second time here and we had another wonderful time! We especially love the position as its very close to the canal network and various bars and restaurants - plus very near to the City Centre. Lovely atmosphere too as, although its an incredibly comfortable hotel it also has a 'warm and inviting' feel. Your staff are 'second to none' - well done! Hope this assists - thanks.
The availability of an iron and ironing board in my room. When I went down to breakfast I was seated and then ignored for about 25 minutes. I had to ask one of the staff if I could order as I had a tight schedule.
The service in the bar was appalling and the hotel is starting to look shabby and neglected.
massage chairs in the spa were a big plus
room was lovely Checking out was long winded as only one receptionist on, we were checking out at 07.15am (not a busy time!) to be at an appt for 07.30 but receptionist was back & forward as couldn't find a receipt for customer in front of us and never once asked for someone to serve,so we were late for our appt by few minutes....poor
The comfort of the rooms and big bathrooms along with the atmosphere in the bar/restaurant area. gorgeous breakfasts with very good attention to detail with what was on offer. The shower was a bit low in both pressure and height and the room a bit cool.
Close to Birmingham New Street rail station
The whole package, from the staff to the great accommodation. Just one very small thing, at breakfast, the plates weren't warmed so breakfast was cold before it got to the table.
The location of the hotel is a short walk from the staion and from the bull ring The rooms are basic beds not comfortable air con very load for a new hotel only a shower with basic soap travel lodge style food in restraunt poor rough area laminated floors in bedroom would not recormend this as a buiness hotel
The room was very clean and well presented and very quiet. Coffee & Tea available. I did not like the Hotel policy of requiring a deposit if you were going to use any of the facilities.For example we had dinner in the restaurant but I was not allowed to charge it to my room because I had not paid a deposit when I booked in. I paid cash. It is a minor irritation but a silly policy.
For the price, I would have expected more. It was clean and basic.
The Hotel was spot on staff very helpfull walking into city centre was about 15 minutes through not very nice side streets. ( not recomended returning from NIA at night )
Nice and friendly receptionists I choose the hotel because Internet should be available. That turned out to be the case only in the first floor, not in my room.
The hotel had a pretty good location, fairly central to the city and shops. I was literally a few minutes from where I needed to be. The room was very cold in the morning however it did snow over night and the beds were not partically spacious
the heating,as it was very cold in birmingham city that day we was their no where to park!!!!!!!!!!!!!!!!!!!!!
On a cold winters night it was very very close to the bar we were going to that evening and it was close to local shops and supermarket! Staff were extremely unwelcoming and not usefull in the slightest
the breakfast was delicious, hotel is quite near to the new street railway station and the shopping centre bullring although the hotel should be 4*, some services and facilities, which should be in 4* hotel are missing - minibar, safebox, bathroom amenities + the price 15 GBP also for TV (bbc, cnn...) is too high! (standard TV channels should be for free)
gostei do espaco do quarto sumo de laranja ao pequeno almoco
A Cama era boa e dormi tranquilo A antipatia de alguns funcionarios e a cobrança dos serviços de Internet caríssimos que não se entendem nos dias de hoje onde grande parte dos hoteis oferecem este serviço essencialmente para um Hotel que pratica preços carissimos durante a Feira de Birmingham
Situação do hotel.
A localização central ( cidade e acessivel a meios de transporte ) O restaurante / qualidade preço fraca
Conceito de hotel diferente, com quartos pequenos mas suficientes para quem passa uma ou duas noites na cidade. Casas de banho não muito práticas dado que não há área específica para o duche. Depois do duche o chão da casa de banho fica molhado o que se torna um pouco incómodo quando lá se regressa depois do duche.
friendly clean comfortable noise outside from residential area
The staff were extremely attentive and helpful for the whole duration of my stay. The location was also very central, with easy access to shops and restaurants. The room was fairly dated and needed refreshing. The shower made a loud squeak whilst using it.
The staff were excellent , especially the waitress at breakfast who was on her own and the breakfast room was full! We did have to wait longer than we wanted for our breakfast but she was so attentive and apologetic
everything about it was very good. room, reception, food ,staff excellent.enjoyable stay. none
Ideal location for city,easy to get to with ample parking facilities. Room very spacious & clean Bed was a bit hard but that is personal choice
good location, friendly staff, good price
Location and cost
Very friendly and helpful staff, free car park and good breakfast. n/a
Was centraly located to bars & shops The price of the 3 rooms we booked were very expensive compared to the rates on offer on all inroom advertising, on checkin the girl on the desk comented that the rooms were expensive.
Excellent staff, good breakfast Small room -a bit gloomy
Welcome and hotel quality Cab firm supplied by the hotel charged an excessive fare for a short journye, namely £29 for a journey to Wythell
the location of the hotel.comfortable bed. The room is very small and cramped.
The staff were very friendly, the hotel was central, room, bathroom very clean. Overall a nice experience
Good location, good cleaness Poor booking process
friendly staff and a good evening meal Room size was very small
Staff very friendly Only 1 bath towel and hand towel for 2 people,the headboard was sticky minor things really and we didnt complain
Only stayed 1 night whilst attending a ball at the icc but found hotel comfortable breakfast excellent. Car parking
No Hotel Literature. Not enough Coffee,tea, Milk.
Convenient to Broad Street. Good breakfast (extra cost though). Parking.